Paul Conte Chevrolet Inc

42 East Sunrise Hwy
Freeport, NY 11520

Sales: (516) 690-6927

Service: (516) 665-1744

Today 11:00 AM - 5:00 PM
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All reviewers have been verified to have contacted this dealer – Learn More
Dec 3, 2017
GuruDJZJP
They respond on time
Is this review helpful? Yes | No
Mar 26, 2017
Paid no attention to me. Never called me back and couldn't remember my name.
3 of 5 people found this review helpful.
Is this helpful? Yes | No

Response from Paul Conte Chevrolet Inc:

Dear Ronald,

I'm sorry this occurred.  I'm not sure how best to respond other than to say your business IS important to us.  From your review, it sounds like you came in and spoke to no one.  I'm not sure how we would have called you back.  Or am I reading it wrong?  Did you speak with someone and we didn't call you back?  Either way, I'm available to assist you further should you need.

Sincerely,

Phil Wolhar
Chief Marketing Officer
East Hills Auto Group
pwolhar@easthillsjeep.com
Mar 25, 2017
Only way they honor the price is if you finance through it hen at above market rates. If you bring your own financing they charge 3k more for the truck. Way to go
3 of 4 people found this review helpful.
Is this helpful? Yes | No

Response from Paul Conte Chevrolet Inc:

Dear George,

I'm sorry we could not make a deal with you.  Some of our vehicles stipulate that in order to receive the aggressive internet pricing you must finance with us.  I'm sorry this caught you off guard.  

Sincerely,

Phil Wolhar
Chief Marketing Officer
East Hills Auto Group
pwolhar@easthillsjeep.com
Nov 2, 2016
Been treated better at the dealers as far as courtsy. Same old we are selling the vehicle at a loss. Same old let me talk to the saless manager. Was told how great the truck was till after the sake then told it was a rough truck. We knew it was hit in right front fender. Was told factory finish. Insulted my intelligence right there. Ask that it be brought in from the rain which it was. It was never wiped off but we did see the fender resort in poor lighting. To our horror we woke up sunday morning with sun shining on passenger side. Everything but front door had body work and was a different shade of black. We couldn't fix the miss match but a full day of compounding and wax and the truck looks like it should of on the used car lot. Being certified vehicle it was suppose to come with two keys it did not and we had to come back the following sat. We live an hour away and it's a pain. Why wasn't that done at dealer check in from the auction? Sales manager did do the right thing by getting us a new door panel which had a broken arm rest. I installed that myself which I preferred to do. Service dept was very nice in getting the key and fixing the tire computer as the dealer rotated the low tread tires to the back and never reset it.kept showing front tires low on air. Salesman kept putting air in front. Why wasn't all pressures checked before we rolled off the lot. . Service got us in and out in a timely manner.Finance manager did make us feel at home. Wished he was our salesman as he stayed on top of us making sure things were done correctly. Truck so far runs very nice despite the cosmetic issues. Just wish we didn't have to deal with 5 people in the transaction. Gets confusing .Hate being handed off like a football. Never did see the original guy we spoke to over the phone about interest in the truck. We were lead to believe we would be dealing with him.Typical dealer experience.
7 of 8 people found this review helpful.
Is this helpful? Yes | No

Response from Paul Conte Chevrolet Inc:

Dear Wayne,

Thank you for bringing this experience to our attention.  I believe you may have spoken to someone in our Business Development Center originally.  We recently instituted a new policy that our BDC representatives work on our sales floor to have direct client contact.  This new policy should address your concern.  Outside of that, we could have handled your business much better.  Although we satisfied you in the long run, we stumbled when a little more attention could have made your experience great from the start.  Thank you for providing us this report on our team.  We wish you
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Apr 14, 2016
Too far, price too high, not right vehicle for me.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Paul Conte Chevrolet Inc:

Dear Rob,

Sorry we couldn't make a deal.  Good luck with your search.

Sincerely,

Phil Wolhar
Chief Marketing Officer
Paul Conte Chevrolet
pwolhar@ehchevy.com
Mar 13, 2016
Communication was great, super friendly and was not the typical "pushy" car sales approach. I would definitely recommend these guys. There were no issues buying a vehicle from them, and I live in CA. Looking forward to receiving the vehicle the first of the month! UPDATE on 3-23-2016 (lowering from 5-stars to 2-stars): Please note that the sales reps and the finance agent were both super professional and great people. Here is what happened after my initial review.... I was approved for the loan, all paperwork was done. Car Carrier was set to pick up the vehicle on the 18th once we returned all the notarized documents….then…the owner of the Dealership refused to let the deal go through stating “…it was to big of a risk to sell to someone in California…” I wasted two weeks getting everything in order, had a credit pull lower my credit score, and had to work at getting my deposit back from the Car Carrier company. Lets just say that I was not at all amused at the owners unprofessional manner of handling the deal. If he refuses to sell to people outside of New York, he should let his sales people know and post that on his website. However, it may just be that he doesn’t like Californians? Either way, it was a very disappointing end result dealing with Paul Conte Chevrolet.
3 of 4 people found this review helpful.
Is this helpful? Yes | No

Response from Paul Conte Chevrolet Inc:

Dear Mark,

I'm so sorry about how your transaction unfolded.  I hated reading your updated review.  I wish you the best for a quick vehicle search.  Again, I'm so sorry.

Sincerely,

Phil Wolhar
Chief Marketing Officer
Paul Conte Chevrolet
pwolhar@ehchevy.com
Feb 21, 2016
I was promptly contacted by them and they were very professional. Right car but not right price for me.
2 of 3 people found this review helpful.
Is this helpful? Yes | No

Response from Paul Conte Chevrolet Inc:

Thank you for considering the purchase of a vehicle from us, Ray.  We wish you all the best!
Read 8 old reviews
Jan 27, 2015
great experience
Is this review helpful? Yes | No

Response from Paul Conte Chevrolet Inc:

Thank you Chris!
Nov 3, 2014
sales person was not concerned about any of my request or reasonable offers and did not follow up on any of my calls.it was his way or no way
Is this review helpful? Yes | No
Oct 15, 2014
Initial reply good. But follow up poor. No returned phone calls. I was interested in a corvette but will opt to buy from another dealer. I don't need aggravation.
Is this review helpful? Yes | No
Aug 21, 2014
Found a better deal but it was close and the dealer was very responsive
Is this review helpful? Yes | No
May 7, 2014
Really good experience
Is this review helpful? Yes | No
Mar 8, 2014
Mark
Typical used car salesman etiquette. Cars are way overpriced and not worth it unless there's gold bars in the trunk.
Is this review helpful? Yes | No
Jan 5, 2014
Cars are overpriced . Sales person Mike needs training in how to talk to customers
Is this review helpful? Yes | No
Nov 9, 2012
They did call and email me
Is this review helpful? Yes | No

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