Patterson Auto Group

315 Central Fwy E
Wichita Falls, TX 76301

Sales: (940) 241-4572

Service: (940) 228-4448

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All reviewers have been verified to have contacted this dealer – Learn More
Nov 17, 2017
I am 100% satisfied
Is this review helpful? Yes | No

Response from Patterson Auto Group:

Well, then we are too! Thank you for taking the time rate us 5 stars!
Nov 16, 2017
The vehicle I went to see was gone when I arrived there on 11/10, but I found another I liked that was slightly better. The service and personnel there were good, the deal was reasonable, but the thing I did not like was they installed some kind of security thing on the vehicle that added $349 to the price. That should have been an option, I would have said No to that.
Is this review helpful? Yes | No

Response from Patterson Auto Group:

Don, thank you for taking the time to review Pattersons. It sounds like you got the vehicle you wanted and that makes us happy. When you get a chance, would you give me a call? I am Chris Cunningham and I can be reached at 940-687-8350. Thank you, again!
Oct 21, 2017
Andrew Haecker
The dealership responded quickly and let me know they already had a deal working on the vehicle I wanted and said they would call back if the deal fell through.
Is this review helpful? Yes | No

Response from Patterson Auto Group:

Thank you for your 5-star review! We will do our best in taking care of your needs!
Oct 11, 2017
Elicct4
They were very prompt and professional...
0 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Patterson Auto Group:

Thank you for the review! We really appreciate it. We want to continue to be the best in our area, but I was a little curious as to how we could've done better than a 4-star review. Would you give me a call at your convenience? My name is Chris Cunningham and I'm the Customer Relations Manager at Patterson's. My direct number is 940-687-8350.
Sep 16, 2017
My salesman Chris, was awesome. He was honest, treated me like I was his number 1 customer, addressed any small issue with truck. Patterson gave me 1500 more for my trade than anyone else, got an excellent finance rate for a used truck. I will but here again for future vehicle needs.
Is this review helpful? Yes | No

Response from Patterson Auto Group:

Thank you for the great review and feedback! We are so glad you had a great experience and got a truck you love!
Aug 31, 2017
I am very happy with the Patterson team. They worked hard making sure I met my goal in driving off with the truck I wanted. Big thanks to Chris Ingram and his work and great customer service.
Is this review helpful? Yes | No

Response from Patterson Auto Group:

Thank you for the raving review and feedback! I know that Chris really enjoyed working with you! We are happy you had such a great experience and got the truck you were wanting!
Aug 27, 2017
Great service, the vehicle was exactly as described in the ad, I would buy from them again
Is this review helpful? Yes | No

Response from Patterson Auto Group:

Thank you for the awesome review and your feedback! We feel honored that you took the time! Thank you for the business and we look forward to working with you again!
Aug 6, 2017
they sent generated email never answered my question
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Patterson Auto Group:

I am so sorry to hear about that. My name is Chris and I'm the brand new Internet Manager. Is there anyway you would considering giving me a call at 940-228-4448? This is completely substandard and I aim to fix the issue. Thank you and, once again, I apologize.  
Jul 6, 2017
They kept contacting me setting up test drives then selling the cars to employees before I could even get there!! Horrible customer service. Told the man I work nights and that I sleep until 2 everyday. He responded he didn't want to spend the whole day waiting on me. Preferred if I could get there sooner? Then the next day knowing my appt was at 2:30 to see the car. He started calling me at 11:30. Very disrespectful all the way around. Won't be returning.
7 of 7 people found this review helpful.
Is this helpful? Yes | No

Response from Patterson Auto Group:

Justin, I am so sorry this happened to you. I would really like to know some specifics if you have the time. Pattersons tries to hire the best, train the best, and have great processes in place. We definitely could've handled your situation with much better care and respect for your time. Once again, I apologize on behalf of our company. If you would be willing, I would be honored should you give me a call to discuss. My name is Chris. I am a manager with the group. Please feel free to call me on my direct line at 940-687-8350.
Jun 7, 2017
antonio maddox
Good dealer very consistent. Willing too work with you anyway they can.
1 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Patterson Auto Group:

Thank you for the awesome review!
Jun 7, 2017
Good followup... answered all my questions.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Patterson Auto Group:

Thank you for the positive review!
Jun 5, 2017
the experience was great; all questions were answered
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Patterson Auto Group:

Thank you for the great review! We are happy you were well taken care of!
Apr 7, 2017
Excellent internet response.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Patterson Auto Group:

Great review! Thank you for taking the time to review us!
Jan 15, 2017
Great
Is this review helpful? Yes | No

Response from Patterson Auto Group:

Thank you for the 5-star review!
Nov 8, 2016
Very good
Is this review helpful? Yes | No

Response from Patterson Auto Group:

Thank you for the 5-star review!
Sep 28, 2016
Dealership did not have a used vehicle in inventory that matched my needs/wants. Great customer service experience.
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Patterson Auto Group:

Thank you for the positive review even though we didn't have the vehicle you were looking for. We really appreciate the opportunity to help you!
Sep 19, 2016
HeatherDC10
Patterson contacted me soon after to set me up with an appointment on the following business day. I eneded up not making the appointment because we went elsewhere, but she seemed super friendly.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Patterson Auto Group:

Thank you for the positive review! We appreciate the opportunity to do business with you and we are happy you found something you wanted. Please let us know if we can ever help you in the future!
Sep 8, 2016
Spoke to multiple people, first couple of people, who never called me back, said vehicle was for sale while others claim the car was sold, dealership is in witchia falls, I doubt the lot is that big where you can't verify if a vehicle is available. Not worth the hassle to drive a couple hours to deal with incompetence.
11 of 11 people found this review helpful.
Is this helpful? Yes | No

Response from Patterson Auto Group:

James, I'm sorry to hear that you had a less than satisfactory encounter with us. I assure you this is not the norm. There is no excuse that we couldn't get you an answer on the availability of a specific vehicle even though we have over 1,000 vehicles in inventory. If I can ever help you in the future, please do not hesitate to call me. My name is Chris Cunningham and my direct line is 940-687-8350. I'm the new Internet Sales Manager as of 8/1/17.
Aug 22, 2016
Great service
Is this review helpful? Yes | No

Response from Patterson Auto Group:

Thank you for the great review! We appreciate you and your business!
Aug 3, 2016
Easy to talk to and patient with questions asked. I'd do business here again!
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Patterson Auto Group:

Thank you for the great review! We appreciate you and your business!
Jul 21, 2016
great!!!
Is this review helpful? Yes | No

Response from Patterson Auto Group:

Thank you for the great review! We appreciate you and your business!
Jun 5, 2016
If they called me about one hour sooner I would have bought from them. Very friendly.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Patterson Auto Group:

Ooh, I hate to hear we missed you, but it sounds as though you got something you wanted. Thank you for the great review! We appreciate you and giving us the opportunity to work with you!
May 19, 2016
At first the nice lady kept in touch (will not reveal any names). I was promised photos of the dodge dakota . I NEVER RECIEVED any . She then called about 3 days later and informed me that she will be sending them and asked if I had a working email adress . I sent yes I do . And that was the last communication that I had, had with them. You know, if I am a day late and a dollar sbort that would be my fault . To get someones hopes up thinking that they have found what theyre looking for and just cut off like that . THAT JUST SUCKS
8 of 8 people found this review helpful.
Is this helpful? Yes | No

Response from Patterson Auto Group:

I am so sorry this happened to you. It sounds like you were visiting with someone from our Internet Department. I just took this department over about 2 months ago, that's why I am just now responding to older reviews. There is no excuse for this lack of follow through. I can assure you that we have made some changes in personnel and have re-implemented processes to prevent this from happening. Thank you for the review. I apologize that you never got what you wanted from us. If I can ever be of any help, please don't hesitate to call me. My name is Chris Cunningham.
May 19, 2016
Talked with 4 different people from dealership regarding this truck & they also said they had another one similar on the lot. We asked them if they would take less than $26,000 for this truck & the finance dept. said no. We informed them that we would come to the lot to see the vehicles that afternoon because we had to drive 2 1/2 hrs. to get there. When we arrived we were given the run around and they said this one was no longer available & the other one they told us about was misrepresented and wasn't anything like we were told. They then tried to sell us a truck that was way over our budget. We feel we were misinformed all the way around and that they knew we were coming but did a switch and bait on this specific truck. It was on the lot but they wouldn't even let us talk to them about trying to buy the truck. Would never go back to this dealership. We drove 6 hrs. in all to see this truck. They could have told us it wasn't up for sale.
9 of 9 people found this review helpful.
Is this helpful? Yes | No

Response from Patterson Auto Group:

I apologize for what happened to you. Our people are to be sure we have a specific vehicle in stock when a customer is more than an hour away. I wasn't working for Patterson's at the time and I can assure you, we have a process in place for this and it sounds like it wasn't followed. No excuses for this to happen to you. I'm so sorry. If I can be of any help, my name is Chris Cunningham and I've been the Internet Sales Manager since August 2017. I know this response should've happened sooner, but I'm just now getting to the older ones. I hope you found what you were looking for even if we didn
 More ...
Apr 30, 2016
They responded to all of my needs quickly thank you
Is this review helpful? Yes | No

Response from Patterson Auto Group:

Thank you for the great review! We appreciate you and your business!
Apr 19, 2016
DavesV8
I found two cars which were almost identical as to what I wanted. One was with a large dealer and the other listed through CarGurus from the Patterson Auto Group in Wichita Falls, Texas. My decision to purchase the car from Patterson was based totally on customer service. I live in California and was having the car transported, so there was really no incentive for Patterson to provide exceptional service, but provide it they did! The lady I worked with, Lori McArthur, even left her home at 8:00 at night to drive to the dealership and supervise the loading of the car by the transport company. I almost wish I lived in Wichita Falls just so I could use this dealership, but for an out of state customer like myself, I could not have expected anymore that these people provided and I recommend them highly.
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Patterson Auto Group:

Thank you for this outstanding review! We appreciate you and your business!
Mar 12, 2016
Out of the World perfect!
Is this review helpful? Yes | No

Response from Patterson Auto Group:

Thank you for the great review! We appreciate you and your business!
Read 4 old reviews
Dec 1, 2015
they contacted me back and i had already found a different car and i told them that and had no other contact.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Patterson Auto Group:

Thank you for shopping us and giving us a good review even though you didn't buy! We area happy you got what you wanted! If we can be of any help in the future, please feel free to reach out to us!
Nov 14, 2015
Purchase a vehicle, No hassle, courteous, very friendly. 5 stars.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Patterson Auto Group:

Thank you for the great review! We appreciate you and your business!
Oct 5, 2015
First class!
Is this review helpful? Yes | No

Response from Patterson Auto Group:

Thank you for the great review! We appreciate you and your business!
Aug 12, 2015
They contacted me right away. Very responsive
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Patterson Auto Group:

Thank you for the great review! We appreciate you and your business!

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