Patriot Buick GMC

Nice people

I ALWAYS ask for responses via email because I don't want to spend a lot of time on the phone talking business over a vehicle I haven't seen and so that I can document responses and information to keep everything straight. This dealer couldn't call me fast enough. Ignored my request for email response. Failing to follow a simple request from a form is a good indicator of the experience I should expect were I to have dealt with this Dealership.

Horrible experience. sales man had no idea what was going on (Ivan). showed up on Wednesday to look at a z71 I saw from the road really liked the truck would have bought it that day if they weren't going to close in 10 minutes, Ivan told me to come back Friday instead of Thursday because he was not going to be there, he assured me that the truck would still be there. He never once told me I could put a deposit on the truck to hold it or anything. So I call Friday morning to talk to him about the price and to tell him I was on my way, well that was a lie. come to find out someone put a deposit on the truck "thursday" and the time limit was up at 4 on Friday. He said he call me back at 4, so I said okay and was pretty upset at this point. I asked Ivan how long the deposit is good for and he told "48 hrs" so there was actually a deposit on the truck when I test drove it on Wednesday and when I found that out I was pissed, I wasted all that time on a truck that was basically sold. They ended up selling the truck on Friday to the person who put the deposit on it. They had a really good price on the truck for the condition it was in. I'm not saying it's a bad dealership, but if they had another truck I liked I would not ask for Ivan.

Patriot talked a good game. I explained what I wanted to include price and payment. Every department I spoke to said it would be now problem. This all changed when I got ready to make the hour drive. I asked tons of questions and the answers I got were snide and they were not able to get anywhere close to what I said that I wanted. In fact, the payment was almost doubled. When I told them that I was disappointed in how this was handled, especially since we had been working on it for over a week, they got ugly with me. Their true colors came out. Make sure you have everything set in stone before you head that way.

Horrible!!! Car was advertised for $29.991 with 32,477 miles. I drove over 230 miles to get there and the car had over 40k miles on it. 8000 miles difference is 5 days?? Can you say False advertising?? The car had trash in the trunk and interior floor was dirty. The sales person had the nerve to try and raise the price to $32,000 and then got upset because I offered lower. Horrible experience with Patriot. I wouldn't send any business to the Killeen location.

They had the exact car that I wanted so I made the drive and met with Stan Carr (his real last name). Be sure you know the internet price before you go in; the invoice they presented was for $1K more and I asked them to correct it. It was a great deal and super easy.

They were supposed to reserve car for me. I drove 100mi. they called me 5min before I got there to see if I was coming for the car, just for them to tell me it was sold when I got there...

They advertise a sold car

Rating is only for email and phone communications. We did not actually visit the dealership as we do not live in Killeen.

Nice people. Really happy with my car.

Did not honestly try to work a deal.

Very quick to contact me. The vehicle was as advertised. However, I passed on it.

my experience with Patriot Buick was good, they were a bit slow in responding

Kept in touch with multiple options. Were very helpful and professional. Were willing to drive car to my location to test drive

Good