Pat O'Brien Chevrolet, West

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GM Certified Internet Dealer, GM Certified Used Vehicles

25100 Detroit Rd
Westlake, OH 44145

Sales: (440) 249-4236

Service: (440) 249-4237

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Featured Listings
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2014 Chevrolet Camaro 1LT Convertible Used Cars in Westlake, OH 44145

Great Deal
$2,143 BELOW
CarGurus IMV of $19,643

Price: $17,500

Mileage: 35,581

Location: Westlake, OH 44145

Average time on market: 36 days Certified Pre-Owned: Yes Transmission: 6-Speed Automatic Color: Yellow Description: Used 2014 Chevrolet Camaro 1LT Convertible for sale - $17,500, 35,581 miles with Bluetooth, Navigation System, Aluminum Wheels
https://static.cargurus.com/images/forsale/2017/06/29/10/59/2015_gmc_acadia-pic-626318973658081788-152x114.jpeg

2015 GMC Acadia SLE Used Cars in Westlake, OH 44145

Good Deal
$1,437 BELOW
CarGurus IMV of $23,187

Price: $21,750

Mileage: 29,636

Location: Westlake, OH 44145

Average time on market: 29 days Certified Pre-Owned: Yes Transmission: 6-Speed Automatic Color: Blue Description: Used 2015 GMC Acadia SLE for sale - $21,750, 29,636 miles with Bluetooth, Acoustical Package, Backup Camera, Aluminum Wheels, Navigation System
https://static.cargurus.com/images/forsale/2017/09/13/12/14/2013_kia_soul-pic-3272400204390305567-152x114.jpeg

2013 Kia Soul ! Used Cars in Westlake, OH 44145

Good Deal
$1,400 BELOW
CarGurus IMV of $9,900

Price: $8,500

Mileage: 73,306

Location: Westlake, OH 44145

Average time on market: 36 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Gray Description: Used 2013 Kia Soul ! for sale - $8,500, 73,306 miles with Bluetooth, Sunroof/Moonroof, Aluminum Wheels
https://static.cargurus.com/images/forsale/2017/09/14/12/07/2016_kia_optima-pic-6234489276196137639-152x114.jpeg

2016 Kia Optima LX Turbo Used Cars in Westlake, OH 44145

Good Deal
$1,782 BELOW
CarGurus IMV of $18,282

Price: $16,500

Mileage: 9,456

Location: Westlake, OH 44145

Certified Pre-Owned: No Transmission: 7-Speed Automatic Overdrive Color: Gray Description: Used 2016 Kia Optima LX Turbo for sale - $16,500, 9,456 miles with Bluetooth, Aluminum Wheels
https://static.cargurus.com/images/forsale/2017/09/23/12/12/2015_gmc_acadia-pic-4152543524970691185-152x114.jpeg

2015 GMC Acadia SLE2 Used Cars in Westlake, OH 44145

Good Deal
$843 BELOW
CarGurus IMV of $24,843

Price: $24,000

Mileage: 27,827

Location: Westlake, OH 44145

Average time on market: 23 days Certified Pre-Owned: Yes Transmission: 6-Speed Automatic Color: Gray Description: Used 2015 GMC Acadia SLE2 for sale - $24,000, 27,827 miles with Bluetooth, Acoustical Package, Backup Camera, Aluminum Wheels, Navigation System
https://static.cargurus.com/images/forsale/2017/08/17/13/11/2014_chevrolet_cruze-pic-2762255199667043636-152x114.jpeg

2014 Chevrolet Cruze LS Used Cars in Westlake, OH 44145

Good Deal
$798 BELOW
CarGurus IMV of $8,298

Price: $7,500

Mileage: 95,907

Location: Westlake, OH 44145

Average time on market: 26 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Gray Description: Used 2014 Chevrolet Cruze LS for sale - $7,500, 95,907 miles with Navigation System, Steel Wheels, Bluetooth
https://static.cargurus.com/images/forsale/2017/07/21/14/08/2007_lexus_es_350-pic-3525389493925387900-152x114.jpeg

2007 Lexus ES 350 Sedan Used Cars in Westlake, OH 44145

Good Deal
$800 BELOW
CarGurus IMV of $9,300

Price: $8,500

Mileage: 116,748

Location: Westlake, OH 44145

Average time on market: 32 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Black Description: Used 2007 Lexus ES 350 Sedan for sale - $8,500, 116,748 miles with Leather Seats, Sunroof/Moonroof, Aluminum Wheels, Ultra Luxury Package, Luxury Package
https://static.cargurus.com/images/forsale/2017/09/12/12/26/2011_ford_escape-pic-3158004858311555889-152x114.jpeg

2011 Ford Escape XLT Used Cars in Westlake, OH 44145

Good Deal
$724 BELOW
CarGurus IMV of $8,724

Price: $8,000

Mileage: 98,786

Location: Westlake, OH 44145

Average time on market: 23 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Red Description: Used 2011 Ford Escape XLT for sale - $8,000, 98,786 miles with Leather Seats, Sunroof/Moonroof, Aluminum Wheels
https://static.cargurus.com/images/forsale/2017/03/28/15/46/2015_ford_escape-pic-6837005615874388439-152x114.jpeg

2015 Ford Escape SE 4WD Used Cars in Westlake, OH 44145

Good Deal
$810 BELOW
CarGurus IMV of $18,810

Price: $18,000

Mileage: 17,643

Location: Westlake, OH 44145

Average time on market: 42 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Gray Description: Used 2015 Ford Escape SE 4WD for sale - $18,000, 17,643 miles with Bluetooth, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/03/15/17/40/2015_ford_escape-pic-1568390150952362852-152x114.jpeg

2015 Ford Escape SE Used Cars in Westlake, OH 44145

Good Deal
$737 BELOW
CarGurus IMV of $16,737

Price: $16,000

Mileage: 20,480

Location: Westlake, OH 44145

Average time on market: 34 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Red Description: Used 2015 Ford Escape SE for sale - $16,000, 20,480 miles with Bluetooth, Aluminum Wheels
https://static.cargurus.com/images/forsale/2017/07/29/12/00/2013_chevrolet_equinox-pic-2099245334777670778-152x114.jpeg

2013 Chevrolet Equinox LS Used Cars in Westlake, OH 44145

Good Deal
$622 BELOW
CarGurus IMV of $12,122

Price: $11,500

Mileage: 75,389

Location: Westlake, OH 44145

Average time on market: 33 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Black Description: Used 2013 Chevrolet Equinox LS for sale - $11,500, 75,389 miles with Bluetooth, Aluminum Wheels
https://static.cargurus.com/images/forsale/2017/08/03/14/44/2017_chevrolet_cruze-pic-2125912403316557872-152x114.jpeg

2017 Chevrolet Cruze LT Hatchback Used Cars in Westlake, OH 44145

Good Deal
$1,316 BELOW
CarGurus IMV of $18,412

Price: $17,096

Mileage: 5,014

Location: Westlake, OH 44145

Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Blue Description: Used 2017 Chevrolet Cruze LT Hatchback for sale - $17,096, 5,014 miles with Navigation System, Bluetooth, Aluminum Wheels
https://static.cargurus.com/images/forsale/2017/09/02/16/30/2010_chevrolet_traverse-pic-1521193026457761107-152x114.jpeg

2010 Chevrolet Traverse LT2 Used Cars in Westlake, OH 44145

Good Deal
$746 BELOW
CarGurus IMV of $9,246

Price: $8,500

Mileage: 135,495

Location: Westlake, OH 44145

Average time on market: 19 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Black Description: Used 2010 Chevrolet Traverse LT2 for sale - $8,500, 135,495 miles with Navigation System, Aluminum Wheels
https://static.cargurus.com/images/forsale/2017/06/07/11/25/2015_chevrolet_malibu-pic-8447939522729569676-152x114.jpeg

2015 Chevrolet Malibu LT2 Used Cars in Westlake, OH 44145

Good Deal
$668 BELOW
CarGurus IMV of $15,918

Price: $15,250

Mileage: 29,269

Location: Westlake, OH 44145

Average time on market: 37 days Certified Pre-Owned: Yes Transmission: 6-Speed Automatic Color: Red Description: Used 2015 Chevrolet Malibu LT2 for sale - $15,250, 29,269 miles with Bluetooth, Navigation System, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/08/30/13/56/2015_buick_encore-pic-2063023085790521558-152x114.jpeg

2015 Buick Encore Used Cars in Westlake, OH 44145

Fair Deal
$877 BELOW
CarGurus IMV of $17,627

Price: $16,750

Mileage: 23,438

Location: Westlake, OH 44145

Average time on market: 37 days Certified Pre-Owned: Yes Transmission: 6-Speed Automatic Color: Silver Description: Used 2015 Buick Encore for sale - $16,750, 23,438 miles with Bluetooth, Navigation System, Aluminum Wheels
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All reviewers have been verified to have contacted this dealer – Learn More
Sep 11, 2017
Ryan contacted me very fast with all the details I needed to know.
Is this review helpful? Yes | No
Jul 4, 2017
Fiona05
All communication was through e-mail, and the salesperson quickly replied answering all my questions. All involved with the sales process were professional and patient with all my questions. They definitely treated me fairly.
Is this review helpful? Yes | No
Jun 9, 2017
GuruVQQ8
Awesome customer service
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Apr 6, 2017
Very nice dealership. Everyone I spoke with was very pleasurable. I would be happy to work with them again.
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Apr 4, 2017
The sales rep was very professional and very responsive. I did not go in person to see the truck because I felt like I was being treated like a schmuck. I felt this way because I have an 800+ credit score. I have the ability to put a significant down payment down. That said I explained to the dealership that I already have a good rate from my credit union (2.49% for 60 months 3.01% for 75 months) even gave them the name of the credit union to be able to verify this information The rep explained out the door with taxes for Cuyahoga county the truck would be about $3280.00 but they could get it out the door for $32,000 (can't recall actual numbers but it was only $100-$150 savings) They said they might be able to match my credit unions rate. At this point I kept trying to explain, why would I 1) do a hard credit pull on my credit report and 2) move my business for the same rate and same sale price. Recognizing that car dealerships get a financial incentive from finance companies when they get the buyer to take financing through the dealership it would seem logical that part of that incentive would be passed on to me as the buyer since 1) there was no significant reduction in price for the vehicle and 2) I didn't need or ask for or want their financing There was no benefit to me (same rate, same sales price ) and downside (hard credit pull) to go with their financing. When I continued to push back on using their financing I was then told the price out the door would be the original $3280 In summary, as a business person I didn't get to where I am by not understanding numbers business or how to create win win relationships and scenarios. This interaction left me believing they were not interested in win/win situations and just what was in it for them (a sale) Hope this review helps
3 of 3 people found this review helpful.
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Feb 15, 2017
Finally purchased this Chevy SS!! O'Brien Chevrolet is a first rate, serious store in a tough business. All were professional and knowledgeable--I believe I received great value throughout the entire process.
1 of 1 people found this review helpful.
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Jan 9, 2017
Wonderful
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Dec 31, 2016
They contacted me quickly, no we're courteous. Add was a little deceiving, only by looking t pictures of car I determined it w a nubile transmission. Looking for automatic car.
0 of 1 people found this review helpful.
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Dec 16, 2016
They were very nice and professional. They deserve a eight star rating.
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Oct 19, 2016
dealership responded immediately to my e-mail request for name and address of dealership.
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Sep 7, 2016
It was great, quick response
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Aug 27, 2016
They have went beyond to help us find a vehicle for work.
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Aug 21, 2016
Great sales staff and no pressure to buy any vehicle
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Aug 7, 2016
Excellent response to questions and sending pictures that were not previously posted
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Apr 28, 2016
Never sent me pictures when I gave them my phone number and they said they would send them. Did call several times tho when I didn't come look at it. Having seen so many vehicles that didn't live up to what I was told didn't bother to go check it out after not receiving the pictures. Also, they list other vehicles they don't have and then propositioned this vehicle which isn't 4wheel drive like the one I originally called about.
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Response from Pat O'Brien Chevrolet, West:

Bob, we apologize you didn't receive your pictures. What we advertise online is exactly what is represented at our dealerships. Our website's inventory is updated daily to remove vehicles that have sold for the day and to add new vehicles in. We have 5 locations which allows customer's access to thousands of vehicles while purchasing from the store closet to your home. Our website can be sorted to help you find the best vehicles that fit your needs that are currently in inventory at your nearest location or any location. We're always here to help, if you are still in the market for a 4WD we'd
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Apr 24, 2016
Excellent service, friendly staff, no pressure. Great experience.
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Response from Pat O'Brien Chevrolet, West:

Frank, we are glad you had a wonderful visit at our dealership. We never want to pressure you, if you need us for anything, don't hesitate to call or stop by. Thank you for sharing your story with us.
Apr 19, 2016
Very good. We were pleased with the sales staff.
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Response from Pat O'Brien Chevrolet, West:

Doug, we appreciate your business and your review. We are glad that we met your expectations and intend on continuing to deliver the same great service at your future visits. Thank you.
Apr 15, 2016
Molu
Very nice dealings
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Response from Pat O'Brien Chevrolet, West:

Thank you for your review, we appreciate your business Molu.
Mar 23, 2016
sjdusek
Did a terrible job of working with trade.
Is this review helpful? Yes | No

Response from Pat O'Brien Chevrolet, West:

Will you give us an opportunity to understand where we went wrong? Please give us a call with more details. General Manager Pat O'Brien Jr. is available to understand your concern better, he can be reached at 440-899-8888. Thank you for the feedback and giving us an opportunity to hear your concern.
Feb 26, 2016
I tried calling a couple different salesman to work a deal...I had $2400.00 cash in hand...they both said no! The price is firm they said...i can't really imagine alot of business being done out of that dealership...besides the fact, they also told me that the age of the vehicle and the mileage..if it didn't sell within 2 weeks, it will go to auction! Whatever! You will never earn my business. Thank you.
0 of 1 people found this review helpful.
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Response from Pat O'Brien Chevrolet, West:

Scott,

We wish we could have helped you find a vehicle that fit your budget. With our Upfront Pricing Guarantee the price you see is exactly the price you pay, there's no gimmicks or haggling required. We find that our customers love that you don't have to be a great negotiator to get a great price. They love knowing that every person no matter how they choose to pay or how old or young they may be, will be treated all the same and receive the same great deal.  Mr. O'Brien's Upfront Pricing Guarantee has allowed us to grow from a single location to 5 large dealerships in just 8 short years
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Oct 28, 2015
Excellent
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Read 16 old reviews
Sep 15, 2015
Excellent salesperson
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Mar 24, 2015
Response was fast and helpful.
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Mar 9, 2015
Kevin did everything he said he would do. Great to do business with..
Is this review helpful? Yes | No
Jan 28, 2015
NorthernLights
Extremely good service, no pressure, bought the car!
Is this review helpful? Yes | No
Jan 14, 2015
My salesman, Adam Gercak, was very professional and they treat you with top notch respect and promptness. Very satisfied.
Is this review helpful? Yes | No
Sep 7, 2014
ckutsc33
Emailed many cars . not what I was looking for
Is this review helpful? Yes | No

Response from Pat O'Brien Chevrolet, West:

Thanks for comments always available.
Tony DeJesus
Jul 8, 2014
I didn't get to personally talk to a dealer because the car I was interested in was gone. However, they did call and leave a message which I am very thankful for that and their interest in responding to me from a great distance away. Thank you for the concern. Cynthia
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Jun 1, 2014
good
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May 28, 2014
GrifBiz
The dealer responded quickly to my message on Car Guru. I had additional questions and the dealer answered them. The dealer followed up with a phone call. Very good customer service.
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May 24, 2014
A salesperson contacted me shortly after I left a message for them on CarGurus. I explained I was interested in a particular vehicle and was hoping to stop in to see it the next morning. I asked not to be contacted if I did not show because it would only serve to push me away. I made it to the dealership and ended up buying the car. The transaction was simple, the financing was excellent, and every employee was professional and friendly.
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Apr 11, 2014
Car I was interested in was on sale 2 weeks ago now it is $4500 more. I asked if still interested in car could I get the sale price. Response was we adjust car prices accordingly with dealer inventory and customer demand. It is still listed at full price and still on their lot. Let them keep that car. I'll look elsewhere.
0 of 1 people found this review helpful.
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Mar 16, 2014
Tony Dejesus, the best sales representative I've worked with, when purchasing.
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Mar 12, 2014
Good customer service
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Feb 3, 2014
Purchased Vehicle from dealer. No hassles and quick response to questions. Very positive buying experience.
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Aug 30, 2013
Dealer responded
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Aug 20, 2013
The whole staff was very professional and helpful. They provide more service then I expected.
Is this review helpful? Yes | No

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