Park Place Motor Cars

2720 Hwy 52 N
Rochester, MN 55901

Sales: (507) 316-6437

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All reviewers have been verified to have contacted this dealer – Learn More
Oct 12, 2017
Guru9KRPR
5
I contacted Park Place Motor Cars, directly through their website, in late July about a truck that had been coming up in my CarGurus search. Being that I live a few hours away, I was trying to get more detail, work out a price that I was comfortable with, etc., before committing to a drive. I went around and around for two weeks via email, leaving my name and number and suggesting that a sales person could reach out to me if they'd like. I was eventually told that the sales manager would give me a call. After about a week of no call I sent an email back indicating such and was given the number for the sales department. Two weeks and the only progress I made was getting the number for the sales department. On the bright side the listing price was reduced $500 during this time. There didn't seem to be any sense of urgency on the dealers part and I had a busy August schedule so I didn't bother trying to get back in contact with them right away. The vehicle was reduced another $1000, then another $500, then another $500 in this time. I decided to contact them again through CarGurus in early Sept. A sales person contacted me the same day. We discussed some of the options on the truck. Three days later I followed up via email with the sales person to get clarification on some of the options that turned out to be incorrectly stated. In the mean time I had also been talking with another dealer that had basically the same vehicle listed for about $1500 less and I was thinking if I could work out a better price with Park Place Motors I might be able to line up a visit to both dealers in the same day. Two days after my follow-up with Park Place I noticed the price of the truck was increased $1500. I ended up talking with the sales person again, expecting they put new tires on it or something, and was told they "did another market analysis and that there wasn't another truck around for that price" and that he'd honor the price this truck was at when I first contacted him (we had never talked price) but that the price had gone up for anyone else coming in. I mentioned I had talked to another dealer about a similarly optioned vehicle that was listed for $3000 less than what this truck was just increased to and the conversation pretty much ended there. So, after being listed for 2 months and reducing the price $2500, something magical happened in the market 2 days after I talked to Park Place Motor Cars and the listing price increased $1500. Maybe that's standard industry practice, but it certainly rubs consumers the wrong way. It's been another month since I spoke with Park Place Motor Cars. I've since purchased a truck from a different dealer and see the truck I had been talking to Park Place about is now listed for sale on one of their other dealer lots.
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Oct 7, 2017
koelkers
5
Ended up buying a vehicle here. Good service and willing to bargain with you. Great experience.
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Sep 18, 2017
Very friendly and helpful staff.
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Sep 5, 2017
Hawken76
Good, salesperson was friendly and knowledgeable
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Jul 28, 2017
CDebower
they were very prompt at calling me
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Jul 19, 2017
Respectful message
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Jul 4, 2017
Very nice dealer ship , excellent sales personal.
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Jun 15, 2017
Alomahan
This was one of my best car buying experiences. Ron Thrune was cordial, honest and very responsive. Very low pressure dealership and they stand by their vehicles. Highly recommended.
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May 30, 2017
Ron Called back several times... pleasant, helpful... so far so good
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May 18, 2017
As soon as I pulled up I was bombarded by two guys. I cut straight to to the point and told them here for a specific vehicle. But it was not at their dealership. Couldn't leave fast enough
0 of 1 people found this review helpful.
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Mar 8, 2017
James Brinsfield
I worked with Ron who is a total professional. Responsive, informed, and a great communicator. No rush, no pressure. All my questions answered. I wish we could have come to a deal. The used BMW had an interior that was basically all black (photos of the car hadn't been posted when I called about the car) and wasn't to my taste. A beautiful desirable CPO car that I hated to pass up. If my interaction with Ron and Park Place Motors is an indication of their product and personnel, I recommend to anyone looking for great new and used Bimmers to check them out. It's what shopping should be.
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Dec 5, 2016
I hadn't expected to purchase a car from this dealer (Park Place Motor Cars, Rochester, MN), but did because the sales person and fellow staff were especially responsive and seemed to understand my needs beyond my specific requests. To my surprise, I own a BMW X3. Since I have returned, the service staff are knowledgeable and personable. I feel I am in good, professional hands as I move into a long term relationship with this dealer.
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Nov 6, 2016
Excellent experience!
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Sep 18, 2016
I did not purchase from there, but the experience was not bad, Sam was good about my not purchasing there.
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Sep 5, 2016
Pretty much the entire experience was terrible. Had an appointment with sam who couldnt make it last min to show the car, so he had geoff set up to show us the car, he didnt have any interest in helping us. Someone was looking at the truck we had an appointment to see and geoff said, "I dont want to waist your time if it doesnt sell ill call you." Being in the customer service industry myself i was disappointed, if something comes up you do what you can to make the situation right. As we were about to leave the family looking at the car left, so we asked of we could now look at it. When someone finally came out to help us it was Giavoni. He didnt tell us anything about the viechle, unless we asked a specific question. Im not sure if it was lack of knowledge or just not caring. The finance guy (Dan I believe) was great, even though it was late he stayed, got it done and had a great attitude!! We left it there that night to get a couple parts fixed and detailed before we took it home. I was told i would receive a call letting me know what was going on. By 2pm i was getting a little impatient so I called, talked to Giavoni who told me it was done, and they were just cleaning up and he would call me as soon as i could pick it up(lie #1), Awesome right?! 2 hours later and still havent heard anything, my husband calls, they.transfer him to the service manager who informs him that the parts didn't come in and they won't be in till the following day. While my husband is on the phone with them Giavoni calls me back saying, "the parts came in late and my service guys are done at 5pm so I don't think it will be done today(lie #2)." This man blatantly lied to me twice. My husband stopped there after work and spoke with Brad the General manager. He was amazing! He not only apologized for everything but went above and beyond to make things right. If you ever go here deal with him directly or take your chances (I.wouldn't reccomend that). This car was not sold by anyone. We knew when we went there if everything checked out we were going to buy it, and that is the only reason we gave this company our business. I hope they make some changes.
1 of 1 people found this review helpful.
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Aug 27, 2016
Salesman called soon after I emailed the dealership.
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Jun 4, 2016
Helpful and attentive
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Apr 21, 2016
Good follow up
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Dec 24, 2015
Excellent customer service, smooth and easy transaction. They went out of their way to get my Yaris delivered to my home over 40 miles from the dealership. Always responded quickly to any questions I had.
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Read 17 old reviews
Oct 30, 2015
I bought my new car from Park Place and love it!
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Oct 23, 2015
Excellent! Followed through immediately.
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Jul 6, 2015
The sales person we emailed was not in but we were helped by another very helpful sales person.
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Jul 5, 2015
Very helpful and responsive. Made my first car purchase easy and painless. Would definitely recommend this dealer!
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Mar 15, 2015
Welcoming dealership and good experience.
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Jul 10, 2014
Great dealership! Easy to work with.
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May 10, 2014
Very nice people, understanding to your needs.
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May 5, 2014
Great service, had a driver bring the Audi 4 hours for my husband and I to test drive, very impressive, took the car for a test drive with no person from dealer in the car with us, very trusting. Would go back to dealer for another vehicle.
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Mar 5, 2014
Pathetic I inquired about a particular auto and I believe its one of those draw cars to get you in there. No Thanks!
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Jan 22, 2014
Great service
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Aug 31, 2013
Responded very fast... Purchased my car here...
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Apr 9, 2013
Great follow up!
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Feb 18, 2013
I did hear back from dealer but car was listed incorrectly. It didn't have a sunroof as listed. Makes the listing not as good a deal. Salesperson was helpful but I see they never corrected listing.
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Jan 22, 2013
wschwarz
My experience was wonderful. The car was driven from Rochester to my workplace so I could have a test drive (approx. 150 miles). All the paperwork was in order, all I had to do was sign. The salesman had another Luther employee pick him up for the ride home.
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Aug 13, 2012
Entire staff was friendly, engaging, and avoided any semblance of pressure!
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Aug 7, 2012
Great, They called me twice and were very helpful and courteous.
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Feb 26, 2012
Excellent dealer, worked with us and stayed late to complete deal, courtious, friendly, fun to deal with!
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