Park Place Lexus of Plano

Good

The worst.. Tried to sell me a car with a clean Carfax record. I found a maintenance item I am sure they wish they didn't post. It mentioned that the car had probably been hit bad as the VIN plates were torn off. They told me I could take it to a mechanic to check it out.

Great experience. After agreeing to buy, dealer had financing set up and approved in a matter of minutes. In and out of dealership in less than an hour.

I communicated via email and phone with Tony from this dealership. I had several questions and as we went along, he gave the distinct impression that my questions and I were a nuisance. When I last spoke with him, my impression was correct, he was quite abrupt and condescending. As with any "major purchase", one has several questions. Not always because you're looking for the "Cheapest" deal but instead, the"Best" deal for your money. I did not feel like a valued potential customer. Tony was rude, and made me feel unappreciated as a customer simply because I am a woman who had too many questions. I feel like this, if I'm going to buy a $30K+ vehicle at your dealership, and you're supposed to be my sales rep, it's your job to answer any and all questions I may have for you. It's that simple. Cut and dry.

They offered me the lowest trade in value by a large sum. The internet sales guy David did great and tried to help us as much as possible but the people in the trade in department low ball me with my trade in by $3000 less than my lowest trade in value from other dealerships.

Fast response to answer my questions!

Awesome!

The contact was very courteous & knowledgeable.

Easy and super fast transaction. The sales manager was great to deal with. I was out and done with my transaction is less than one hour. The kind of service you expect from the Lexus family

They were very responsive. Did not happen to have the right car color available, but top notch customer service.

Nice dealership and sales staff.

They reached out to me, worked with me on my trade-in and negotiated the price to fit my pre-approval, had the car ready the same day, and their sales staff stayed late to allow me and my wife to pick it up that evening. They were incredible!

Very responsive

Car was exactly what we wanted!

Very customer service oriented.

Very responses...good visiting with him

good

Fast, friendly. No hassle.

Outstanding

I feel as if the salesperson never took me wanting to purchase the 2015 Lexus GS 350 F sport serious. I feel like he pre judged me

I sent email. Dealer contacted me. I bought the car the next day.

Great service

Responded fast

Excellent. Mr acosta went above and beyond. Bought my jeep sahara.

Prompt response and great follow up

Great

Very good

He was prompt, helpful,and friendly.

very good

It was good

working a deal sold with out a call .....back......

Tony Acosta was excellent. He got me a great deal on my dream car and we was a joy and pleasant to work with. The dealership went above and beyond to make sure the car was perfect before handing it over to me. The customer was exceptional and speedy.

Excellent - bought a 2016 300h (hybrid).

Winn was awesome! Great experience. Met him through my son.

Nice and helpful but the listing is not accurate. They have a Toyota SR5 listed as limited.

Excellent service by salesperson. Only one person to deal with. Sale and finance all in one. Great !!!

I called in to see if two cars I was interested was going to there next day. Unfortunately I got the e mails from the salesman saying the cars were sold. It look like all the search and time spent was for nothing. Back to square one.

Several emails and phone calls from this dealer. Good experience overall.

Although I choose to buy elsewhere, they were very pleasant to deal with.

Very persistent wanted to make a deal changed my mind about this model went with S class

Internet Sales Dealer was very prompt with responding to my initial contact...called me within five minutes. I asked the Salesman to send me the car history, and told him what I wanted to pat for the vehicle. I asked him to come down on the price considering that I would be paying cash for the vehicle on the day of purchase as well as I'd have to travel to Plano, TX from Monroe, LA since I'm an LA resident. The Salesman did not want to negotiate...really left me with no options at the end of the call as well as he didn't email the car history as promised. I had to email the dealership again to get the vehicle info, and even with me mentioning them lowering the price of the vehicle AGAIN, he emailed a generic response with car history included and didn't make mention of negotiating a lower price at all. I'm left assuming the dealership is use to their patrons paying exactly what they price their vehicles as. The price is fair considering market value but not as good of a deal as I was hoping for. Bottom line, if they didn't want to consider lowering the price, they should should be forthright about it.

Good follow up

Very easy experience. No pressure and easy to deal with. I ended up buying the car

Good

Tony Acosta is FANTASTIC. So kind and helpful. Please go see him!

No professionalism, no courtesy, no customer service, makes too many ridiculous mistakes, very frustrating experience over all.... Cheaters heaven!.

Great service & hospitality. Purchased this vehicle. Billy Clark was excellent.

Very prompt

The salesman reponded promptly, but did not answer all of my questions. During the purchasing process the salesperson answered all of my questions, although he appeared impatient. However, my brief interactions with several other staff was pleasant.

Shopped on Sunday sales on duty very helpful