Park Place Lexus of Plano

Excellent service by salesperson. Only one person to deal with. Sale and finance all in one. Great !!!

I called in to see if two cars I was interested was going to there next day. Unfortunately I got the e mails from the salesman saying the cars were sold. It look like all the search and time spent was for nothing. Back to square one.

Several emails and phone calls from this dealer. Good experience overall.

Although I choose to buy elsewhere, they were very pleasant to deal with.

Very persistent wanted to make a deal changed my mind about this model went with S class

Internet Sales Dealer was very prompt with responding to my initial contact...called me within five minutes. I asked the Salesman to send me the car history, and told him what I wanted to pat for the vehicle. I asked him to come down on the price considering that I would be paying cash for the vehicle on the day of purchase as well as I'd have to travel to Plano, TX from Monroe, LA since I'm an LA resident. The Salesman did not want to negotiate...really left me with no options at the end of the call as well as he didn't email the car history as promised. I had to email the dealership again to get the vehicle info, and even with me mentioning them lowering the price of the vehicle AGAIN, he emailed a generic response with car history included and didn't make mention of negotiating a lower price at all. I'm left assuming the dealership is use to their patrons paying exactly what they price their vehicles as. The price is fair considering market value but not as good of a deal as I was hoping for. Bottom line, if they didn't want to consider lowering the price, they should should be forthright about it.

Good follow up

Very easy experience. No pressure and easy to deal with. I ended up buying the car

Good

Tony Acosta is FANTASTIC. So kind and helpful. Please go see him!

No professionalism, no courtesy, no customer service, makes too many ridiculous mistakes, very frustrating experience over all.... Cheaters heaven!.

Great service & hospitality. Purchased this vehicle. Billy Clark was excellent.

Very prompt

The salesman reponded promptly, but did not answer all of my questions. During the purchasing process the salesperson answered all of my questions, although he appeared impatient. However, my brief interactions with several other staff was pleasant.

Shopped on Sunday sales on duty very helpful

Did not get this car, but got one with less miles and in excellent condition. See Herb and his team in the preowned section of the dealership. You will not be disappointed.

Felt rushed to close deal, didn't really enjoy my experience

Did not have the car but called me back right away.

By far the BEST experience I have ever had when purchasing a vehicle...there were no surprises, no up-selling...only first-class, fantastic customer service from Mr.Tony Acosta ( he went far above and beyond to ensure my vehicle was perfect for me)! I am so happy and confident with my new SUV, I highly recommend Park Place.

Very Nice and polite. Tried very hard to find the car I wanted.

Excellent service, fast response! !

Excellent Service...I will be back for my next LEXUS!!!!

Good

Very professional!

Fantastic service

Pleasant experience.

They were excellent to work with!

Great

Hard to rate. Did not visit, did not buy, they were very limited on price negotiations.

Great!

They have been very communicative. Very helpful sent pictures of the car, and found out info to answer my questions.

A lot of back and forth via email to get photos of the car.

Park Place Lexus is a state of the art facility that can boast that it is the largest Lexus dealership in the world, yet they still offer personable friendly service!

They called me back within an hour. We arranged a test drive over lunch. I liked the car, so we negotiated right then, and I was able to finish the paperwork and drive it home that day. An almost perfect transaction in my opinion.

Many automated emails and a few follow up calls. I responded to the first email with specifics I was looking for guidance on and did not get a response same day. After contacting the Internet Managers automated email 2 days later, the Sales consultant finally got into action and the car was sold on the day of my initial inquiry.

They were absolutely awesome to deal with. Wonderful experience and I love my Lexus. Highly recommend them

They were great

Went to dealership to look at 2 cars. The salesman was not very helpful and was rather condescending.

Didn't take very long at all!! We were there an hour or so.

Quick response. Great price

Park Place of Plano responded back very quickly, I'm in touch with Tony Acosta

Excellent

I got a quick response and a fantastic price quote.

excellent

professional and courteous

easy

They followed up promptly

Very happy with the service.

Drove for an hour to get there and they said they sold car to dealership employee.

Outstanding dealership, very professional, friendly and polite! Delivered what they promised, and more! Would highly recommend this dealership to anyone!!

Very polite and pofessional saleman. I will recommend them to my friends.