Pacific Audi

Is this your dealership? Sign up for a dealer account

20460 Hawthorne Blvd, Torrance, CA 90503 - Map & Directions

Sales: (888) 771-0393

Service: (888) 426-7094

Today 9:00am - 9:00pm
(Open Now)
show business hours
Jan 14, 2015
HORRIBLE EXPERIENCE. I bought a used 2012 Corvette Grand Sport with low miles from this dealership. Understand that I am buying this car sight unseen and I am trusting the pictures that were posted on line. I live in San Antonio, Tx. and Audi Pacific is in California. At the beginning, the experience was great. We were negotiating and they came down on the price to compete with another dealership. My sales person was Justin and I relied on him to keep me up to date on the purchase, but on the phone he sounded like I was bothering him. He later sent me a message saying that if I had any questions that I could contact him at anytime. That made me feel a little better. Justin then referred me to Claire and she told me that the car came with one key and one key fab. This conversation took place late at night here in Texas. I spoke to my wife about the one key/one key fab issue and she brought to my attention that this was a CORVETTE that I was buying from an AUDI dealership not a generic used car dealership (nothing against generic dealers) but she was right. The next day I spoke to Gino at Audi Pacific and he told me that it was not unreasonable to ask for two keys and two key fabs. Gino said that he would bring it to Claire's attention and have Claire call me back. No one ever called back. The notary showed up to my house the following day and as I was signing the papers and I noticed that only one key and one key fab were coming with the car. I called Audi Pacific and I spoke to Mark, one of the managers and I informed him of my concern. He tried to tell me that they had lowered the price of the car to compensate for the missing Key and key fab. I reminded him the it was lowered to compete with another dealership. He told me that he could not help me. I asked for some type of compensation, if he could go half in for the fab and key or a gift card or something but he still said no. I was too far in the deal to back out now, the other dealer had already sold the car I was going to get so I accepted the deal. I requested for Audi Pacific to contact me on delivery options, they said that they would contact me but I never heard from them. I called them back to see where we stood on the delivery. Justin told me that he would have the employee who handles the delivery call me but I never heard from him, so I called back and I voiced my concerns and they apologized but still through out the process I was the one that had to call and find out the status on my car. They made me feel like, now that they have my money they don't need to keep me in on the loop. So now I am just waiting on my car to get here. I hope that it looks like the way it looked on the pictures. If it doesn't I will be posting more comments.
Is this review helpful? Yes | No
Jan 13, 2015
Sent info on wrong car
Is this review helpful? Yes | No

Old Dealer Reviews

Oct 14, 2014
Dwight Oh provided excellent customer service consistently. He made me feel like I was the most important customer in the showroom!
Is this review helpful? Yes | No
Sep 8, 2014
Great team working at this dealership.. I purchased this vehicle and it was everything that was advertised. I will recommend this dealership to anyone looking for a certified Audi...
Is this review helpful? Yes | No
Sep 2, 2014
I can't say that I am very satisfied with the 300 point inspection nor the salesperson who lacks the necessary level of quality assurance and didn't back up his commitment to correct all of the exterior body issues on my certified car. Now I am stuck with a car that has a bunch of scrapes and scraches to "fix".
Is this review helpful? Yes | No
Jul 30, 2014
nice sales man
Is this review helpful? Yes | No
Jun 11, 2014
Contacted them about 2 cars posted on car gurus and both were already sold. Spoke with someone(sounded young and inexperienced)who said he didn't respond to my email just because I didn't leave a phone number. I guess replying via email was beyond his mental capabilities. Found the car I was looking for elsewhere and I'm greatful things didn't work out with this dealership since I absolutely love my new dealership.
Is this review helpful? Yes | No
Apr 24, 2014
very good
Is this review helpful? Yes | No
Feb 24, 2014
Responsive internet team. Car over priced
Is this review helpful? Yes | No
Feb 17, 2014
Bought the car. It was a great experience.
Is this review helpful? Yes | No
Jan 31, 2014
stevebarillier
Informative and efficient. Quality dealership with good deals on pre-owned vehicles. Had a good car-buying experience.
Is this review helpful? Yes | No
Jan 21, 2014
A+++++++++
Is this review helpful? Yes | No
Dec 28, 2013
Blake Kewish is really on top of things -extremely professional!!
Is this review helpful? Yes | No
Dec 14, 2013
Knowledgable about the vehicle and gave excellent customer service
Is this review helpful? Yes | No
Oct 29, 2013
Wonderful people, extremely professional, beautiful dealership
Is this review helpful? Yes | No
Sep 11, 2013
Great service!
Is this review helpful? Yes | No
Apr 6, 2013
A guy called and mailed.
Is this review helpful? Yes | No
Mar 27, 2013
Great, clean and efficient dealership! Friendly and helpful staff! Bought my wife's pre-owned 2008 Volvo V70 with low mileage there recently and was able to cut her car payments in almost half! They even followed up several times to see if we had any questions. They sent us out with a full tank of gas unlike Power Volvo of Irvine where I recently bought my 2007 V50!
Is this review helpful? Yes | No
Sep 30, 2012
torsan01
attentive to my needs, friendly and courteous. very good overall experience.
Is this review helpful? Yes | No
May 29, 2012
Rick Torrance...very nice guy to work with.
Is this review helpful? Yes | No
Dec 11, 2011
Very prompt in responding, good follow thru / follow up.
Is this review helpful? Yes | No
Jun 21, 2011
Great to work with, thanks Rick Torres!
Is this review helpful? Yes | No

Other Nearby Dealers

Subaru Pacific

20550 Hawthorne Blvd, Torrance, CA 90503

3 reviews
Penske Audi West Covina

2016 E Garvey Ave S, West Covina, CA 91791

7 reviews
Keyes Audi - 394 listings

5239 Van Nuys Blvd, Van Nuys, CA 91401

6 reviews
Rusnak Westlake Audi - 176 listings

3832 Thousand Oaks Boulevard, Thousand Oaks, CA 91362

6 reviews
Audi Calabasas - 315 listings

24650 Calabasas Rd, Calabasas, CA 91302

9 reviews
Circle Audi - 353 listings

1919 North Lakewood Boulevard, Long Beach, CA 90815

15 reviews
McKenna Audi

10850 Firestone Blvd, Norwalk, CA 90650

5 reviews
Audi of Downtown L.A. - 372 listings

1900 S Figueroa St, Los Angeles, CA 90007

4 reviews
Rusnak Pasadena Audi - 360 listings

267 W Colorado Blvd, Pasadena, CA 91105

9 reviews
Audi Beverly Hills - 562 listings

8850 Wilshire Blvd, Beverly Hills, CA 90211

36 reviews
Audi Valencia - 249 listings

23923 Creekside Rd, Valencia, CA 91355

8 reviews
Newport Lexus - 506 listings

3901 Macarthur Blvd, Newport Beach, CA 92660

27 reviews
Audi Newport Beach - 198 listings

445 E. Pacific Coast Hwy, Newport Beach, CA 92660

14 reviews
Audi Mission Viejo - 439 listings

28451 Marguerite Parkway, Mission Viejo, CA 92692

37 reviews
Santa Monica Audi - 526 listings

1020 Santa Monica Blvd, Santa Monica, CA 90401

8 reviews

Popular Used Cars

Used Audi S4
58 Great Deals out of 895 listings starting at $3,900
Used Audi A4
329 Great Deals out of 12,876 listings starting at $2,000
Used Audi S3
686 listings starting at $29,888
Used Audi A3
82 Great Deals out of 5,679 listings starting at $3,500
Used Audi A8
34 Great Deals out of 1,752 listings starting at $3,500
Used Audi SQ5
14 Great Deals out of 553 listings starting at $36,988
Used Audi A3 Sportback
543 listings starting at $32,995
Used Audi Q3
20 Great Deals out of 2,910 listings starting at $22,989
Used Audi Q5
143 Great Deals out of 10,491 listings starting at $8,995
Used Audi S5
66 Great Deals out of 1,037 listings starting at $14,995
Used Audi S8
12 Great Deals out of 344 listings starting at $14,499
Used Audi A5
138 Great Deals out of 2,584 listings starting at $9,995
Used Audi S7
8 Great Deals out of 335 listings starting at $40,900
Used Audi Allroad
26 Great Deals out of 389 listings starting at $18,991
Used Audi Q5 Hybrid
23 listings starting at $24,250