Oxmoor Ford Lincoln

Internet Approved, Blue Oval Certified, Quality Checked

100 Oxmoor Lane
Louisville, KY 40222

Sales: (502) 804-2379

Service: (502) 565-0334

Today 12:00pm - 6:00pm
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All reviewers have been verified to have contacted this dealer – Learn More
Nov 17, 2017
GuruZNKM3
Contacted me right away.
Is this review helpful? Yes | No
Nov 7, 2017
Immediate contact from them upon inquiry.
Is this review helpful? Yes | No
Oct 15, 2017
Acil
Dealer is the worst I have ever dealt with !! I wouldn’t just walk away from this dealer I would run !! The dealer adds 599$ charge to ever vehicle they sale I wanted to know why I’m getting charge that because it has no benefit me and the salesman agreed and said so my boss can live in a bigger house . They were supposed to send me parts to put my bumper back on with it’s been a month and it hasn’t showed up I finally got the title from them after having to call the salesman multiple times but they did cash my check to days after I wrote it to them
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Sep 24, 2017
Very good and helpy
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Sep 7, 2017
Horrible experience. They contacted me once and never answered any of my questions. I'll take my money elsewhere.
Is this review helpful? Yes | No
Aug 27, 2017
Chose a different dealership which had the same model of car with lower miles. Dealership was very responsive and provided good information.
Is this review helpful? Yes | No
Aug 24, 2017
lynnmorris1
very nice but my mistake didn't mean to get in touch with them.
Is this review helpful? Yes | No
Aug 15, 2017
screwdrivergypsy
Quick response time and very helpful
Is this review helpful? Yes | No
Aug 14, 2017
GuruD9FKM
The internet representative, was very prompt and helpful in replying and providing information. However, when I went to see and test drive the car about which I had inquired, I was disappointed to learn that it was no longer on the lot. The apparently lapse in either communication between the lot staff and the internet representative or within their internal inventory systems resulted in inconvenience (i.e., a waste of time) to me, the potential purchaser.
Is this review helpful? Yes | No
Jul 27, 2017
We contacted them a few times and their reply was almost immediate. We purchased a vehicle there and the entire process was easy.
Is this review helpful? Yes | No
Jul 18, 2017
Betty1982
They went above & beyond to help us achieve our purchase!
Is this review helpful? Yes | No
Jul 13, 2017
GuruRQYR
Sold the vehicle after we had given a $500 deposit and they had agreed to hold it. I would not give them my business.
Is this review helpful? Yes | No
Jul 7, 2017
The response was quick, but I made an offer and they told me that it would cost the same price plus taxes and license. After I told them that was all I had to spend; it was suggested that maybe I could find a different car for the money I was offering. I told them that I was only interested in this car. My beef is that why would I want to try another car? I made an offer and they did not even attempt to deal with me on the one I made an offer on! I realize that this was an online conversation, but I do not appreciate the attempt to get me to buy a car they thought I could afford!! I suspect that car may sit on the lot for another 40 or more days...
Is this review helpful? Yes | No
Jun 19, 2017
Prompt response
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Jun 10, 2017
The whole staff was great in helping me but a new truck . I will recommend them to anyone wanting to buy a car .
0 of 1 people found this review helpful.
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May 24, 2017
Responsive and polite.
0 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Oxmoor Ford Lincoln:

Thank you!
May 10, 2017
26Santa
I have not purchased a car, so I can't give an opinion, for that. There were prompt to reply to my emails.
0 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Oxmoor Ford Lincoln:

Thank you!
Apr 14, 2017
Contacted them and Scheduled appointment today to take a test deive of this and one another, drove down there then i get to know that both of the cars have already been sold. Misleading.
Is this review helpful? Yes | No

Response from Oxmoor Ford Lincoln:

I am sorry to hear that the cars you called about had been sold.  I would appreciate the opportunity to speak with you and learn more about your situation-- hopefully, we can improve our process.
Heather Phelps
hphelps@oxmooorflm.com
Mar 2, 2017
cristine03
5
Still working with them helping me look for something not on lot at this time Have been very helpful so far. Have purchased from them in the past
Is this review helpful? Yes | No

Response from Oxmoor Ford Lincoln:

Thanks for the kind words.
Jan 23, 2017
They answered and we discussed the Truck in question but I decided i would keep searching. They told me they would keep an eye out for what I was looking for. Very Nice.
Is this review helpful? Yes | No

Response from Oxmoor Ford Lincoln:

Than you for your comments!
Jan 3, 2017
We shopped around and found the deal to be higher than the competition. When they recieved this feedback there was no flexability in pricing. Bought elsewhere.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Dec 30, 2016
They responded to me welll but by the time I had the money the car had sold. So I missed out on it.
Is this review helpful? Yes | No
Oct 4, 2016
Friendly, efficient.
Is this review helpful? Yes | No

Response from Oxmoor Ford Lincoln:

Thanks!
Jul 21, 2016
Contacted me quickly
Is this review helpful? Yes | No

Response from Oxmoor Ford Lincoln:

Thank you for noticing! We take pride in our quick, courteous and personal responses.
Jul 13, 2016
Great dealership to work with. very attentive and responsive.
Is this review helpful? Yes | No
Jun 30, 2016
excellent
Is this review helpful? Yes | No
May 7, 2016
Included YouTube videos and personal calls. Good customer service.
Is this review helpful? Yes | No
May 1, 2016
Provided requested info and followed-up. Changed our vehicle need and they did all I asked of them, but bought elsewhere.
Is this review helpful? Yes | No
Apr 23, 2016
Took too much time considering offer
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Apr 4, 2016
Very good
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Mar 28, 2016
Corresponded all week, called before I made the 2 hour drive to look at the vehicle only to be told they had sold it. A courtesy call would of been appreciated.
5 of 5 people found this review helpful.
Is this helpful? Yes | No
Mar 23, 2016
Never pressure .Very nice
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Mar 17, 2016
Out standing service
Is this review helpful? Yes | No
Feb 15, 2016
Fine overall experience...only had phone call/email contact...bought from another dealer...
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Feb 11, 2016
Outstanding!
Is this review helpful? Yes | No
Jan 19, 2016
very fast and professional replies! The H3 they currently have is not what I am looking for but they, Jacquie, have offered to keep looking with me. I hope they can find me one that is at my price because I am very impressed with their effort before I even come close to buying from them
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Dec 20, 2015
Nice, fun and easy
Is this review helpful? Yes | No
Dec 9, 2015
Very good.
Is this review helpful? Yes | No
Read 24 old reviews
Oct 22, 2015
The guy was new and made promises he couldn't keep when I had a dead line to get a car so I lost my job.
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Jun 6, 2015
Very good experience
Is this review helpful? Yes | No
Jun 1, 2015
mickdman
The truck advertised had been sold already but they had another very similar. I bought that truck with very little haggling. I told them what I was willing to pay and they took that. Very pleasant and didn't take too long
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Apr 8, 2015
I never went but they had reached out to me countless times. Just asking if there was anything else I needed or questions.
Is this review helpful? Yes | No
Jan 17, 2015
Pretty good but low trade in offers and rude about it slow response as well. They were kind for the most part
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Jan 5, 2015
Overpriced - Overpriced and Overpriced - if you are affluent - this is the place to go
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Oxmoor Ford Lincoln:

I am sorry that you feel that we are overpriced.  We believe in transparent pricing at Oxmoor Ford, which is one of the reasons we use CarGurus, where you can see if our pricing is a good deal or not.  Please give me a call as I would like to discuss the specific vehicle you feel is overpriced, and what I might be able to do to rectify that.
Thank you,
Charles McDonough
General Manager
Oxmoor Ford
502-426-2500
Dec 5, 2014
petezcar
Answered inquiry & gave estimate on trade
Is this review helpful? Yes | No
Nov 3, 2014
The truck was as listed and the processes for the purchase went well.
Is this review helpful? Yes | No
Oct 16, 2014
Made every effort to get me in the vehicle I wanted.
Is this review helpful? Yes | No
Aug 22, 2014
traveler5
I found this dealer to be unreasonable, with no flexibility in terms of satisfying the customer. A complete failure to offering any limited remedies to minor issues that I raised concerning maintenance. Had it not been the exact automobile that I was looking for, I would have chose to not do business with this dealership. Although, I am satisfied with the vehicle that I purchased, I was not satisfied with the deal that I made.
Is this review helpful? Yes | No
Aug 19, 2014
Good
Is this review helpful? Yes | No
Jul 30, 2014
Dealt with me quickly and fairly. Dealt with Ryan - he was helpful.
Is this review helpful? Yes | No
Mar 23, 2014
Better deals elsewhere
Is this review helpful? Yes | No
Feb 14, 2014
Fantastic experience
Is this review helpful? Yes | No
Jan 25, 2014
Great communication
Is this review helpful? Yes | No
Dec 30, 2013
Nice people
Is this review helpful? Yes | No
Oct 4, 2013
There great with people and talking to people about what your looking for
Is this review helpful? Yes | No
May 26, 2013
They responded quickly and were very easy to work with. They did everything they promised. I purchased a used Mustang from them & I love it.
Is this review helpful? Yes | No
May 23, 2013
I was not happy that I wasn't able to get the vehicle that I wanted but I understand why. But hopefully I'll be able to get 1 someday from Oxmoor Ford Lincoln that I really like.
Is this review helpful? Yes | No
Mar 27, 2013
Bought what I wanted at a low price!
Is this review helpful? Yes | No
Dec 24, 2012
Dealer was very responsive, contacted me several times
Is this review helpful? Yes | No
Oct 13, 2012
Excellent experience...
Is this review helpful? Yes | No
Sep 6, 2012
They had no plans on working with the customer.They were more interrested in adding $ to the deal. Thanks for asking,John
Is this review helpful? Yes | No
May 3, 2012
Dealership had the 2011 Mustang convertible I wanted but wanted too much considering the miles. I drove 90 miles (each way) to see and drive it. The person assigned to me was too busy talking on the phone to show me the car. The person who showed me the car was A+ while I was at dealership but was an F when I had to wait a week for him to answer my email question about financing. I bought a 2012 Mustang convertible with 8,000 fewer miles for less elsewhere 3 days later.
Is this review helpful? Yes | No

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