Otto's BMW

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1275 Wilmington Pike
West Chester, PA 19382

Sales: (610) 399-6800

Service: (610) 399-4178

Closed Today (Sun)
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Oct 14, 2017
Got right back to me
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Aug 24, 2017
jlwlaw13
Easy to deal with and negotiated fairly.
0 of 1 people found this review helpful.
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Jul 20, 2017
Worked with Ian at the dealership. Very helpful and knowledgeable. Just make sure the car you are looking at is actually still for sale. Sometimes they don't take down the ad and make sure you ask about the details of the vehicle because they didn't have all the amenities listed for this particular vehicle until we asked. We almost purchased elsewhere. I did purchase the listed vehicle. It's pretty awesome!
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Mar 28, 2017
After driving 100 miles to check out this car, I test drove it and loved it. After going through the numbers I coming to a deal was told by a manager that the price was incorrect and a higher level manager would need to resolve the situation. I was assured that the car would be held for me through the next day until they could talk with me. The next day no calls so I called them and I was told the car was sold that morning. All I could get from mgmt of the dealership was an apology. This is very similar to a couple of other reviews for this dealer. My recommendation - find another dealer.
6 of 6 people found this review helpful.
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Mar 24, 2017
Excellent service. Quick response. Very kind and willing to help
0 of 1 people found this review helpful.
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Mar 8, 2017
BavarianRescue
Unfortunate experience with this group. Difficult to get a response and then info about car being sold was a mix-up. After trying to kep things moving forward I was offered way below wholesale for a low mileage 2014 trade. Not a good experience, but I am sure they normally do better. Hopefully a one-time thing, but I won't be calling again because the car was a very specific older model that they won't have another of. I was also an out-of-state buyer which added to the difficulty.
3 of 3 people found this review helpful.
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Feb 27, 2017
Jay Miller was very knowledgeable about the car and alternatives. No fuss reaching a fair deal on the price. Despite a hectic day for the dealership, we got all the attention we needed, received an informative test drive with Kevin (lots of electronic features), and put together the paperwork without wasting time.
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Oct 18, 2016
RDRSARx2
Otto's had the car most desirable to us as to colors and options. We had a price from another dealership on a different color, same car. Scott asked us to confirm the quoted price with which we complied. We spoket with Sales Advisor Scott and informed him that we were ready to buy the next day and he said he would work within that price and we booked a visit next day .We drove 1 1/2 hours and apon arrival Scott informed us that the price we already been quoted was totally out of the question. We left the dealership and went to another BMW dealership and bought the perfect BMW at the price we requested the very same day. Very negative 1st impression. We are loyal BMW enthusiasts having now bought 5 BMW's . We have been treated very well. We want to say that Otto's BMW Isn't a bad dealership but we can not because that day they were not.
22 of 23 people found this review helpful.
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