Off Lease Only West Palm Beach

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1575 S Military Trl
West Palm Beach, FL 33415

Sales: (855) 996-5451

Today 9:00am - 9:00pm
(Closed Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Jan 3, 2017
Good follow up. Helpful advice.
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Response from Off Lease Only West Palm Beach:

Dear Tom,

Thank you for taking the time to share your recent experience at Off Lease only. We want each customer to be completely satisfied upon visiting us, and we are glad that our Team was able to accomplish your inquiries.

Sincerely,
Your Off Lease Only Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer

Dec 8, 2016
good
0 of 2 people found this review helpful.
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Response from Off Lease Only West Palm Beach:

Dear Mike,

We appreciate you taking the time to leave us your 5-star review! We are pleased to hear that you had such a great experience with us.   If there is anything else we can do for you please don't hesitate to give us a call!

Sincerely,
Your Off Lease Only Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Nov 12, 2016
mikehobe
great experience, Amy and Daniel were the best, smooth transaction appears to be a great CRV
1 of 1 people found this review helpful.
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Response from Off Lease Only West Palm Beach:

Dear Mike,

First and foremost, thank you SO much for your business and kind feedback on Amy and Daniel, that helped make your car buying experience quick and painless. Our customers deserve a pressure free smooth car buying experience, your satisfaction is what matters most.

Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers thou
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Oct 1, 2016
I had ask for pictures to be sent to me. They said they would, but I never recieved any.
2 of 2 people found this review helpful.
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Response from Off Lease Only West Palm Beach:

Dear Rodney,

We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our West Palm Beach location. We are really sorry to hear that you clearly did not get the level of service the owners started this company to provide. With over 850 employees now we rely on your feedback for quality control.

Please contact our Customer Service Director, Melissa, toll free at 1-855-994-6396 so we can give you the immediate attention you deserve and address your concerns.

Our owners, Mark and Eileen Fischer, started Off Lease Only over twe
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Sep 21, 2016
Well ... Let's see..we were told that the car was available, onsite, and had no accidents. Wasted 2 hours going there and back. The car was not there, and had THREE accidents and TITLE problems!! THREE! They actually had sent it back to where they got it from! I sure hope the person who booked our appointment for us and lied to us was talked to.
3 of 3 people found this review helpful.
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Response from Off Lease Only West Palm Beach:

Dear Arianne,

We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our West Palm Beach location. With over 800 employees now we rely on your feedback for quality control.

We understand your frustrations, although we’re disappointed if you’re salesperson didn’t try to locate another vehicle for you since we have nearly 4,000 vehicles to choose from.  Who did you speak to?

Often information on Carfax changes and it seems that’s probably what happened in this case and the reason why the vehicle was s
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Sep 4, 2016
Quick response, understood my goal
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Response from Off Lease Only West Palm Beach:

Dear Phil,

Thank you for your kind review! We greatly appreciate your business and are happy your car buying experience was so positive! We take great pride in our policies of no haggling, no pressure and no dealer fees! We want our customers to be happy and satisfied and we are glad you found the right car at the right price!  

We look forward to working with you again.

Sincerely,
Your Off Lease Only Customer Service Team
Dennise R.
In behalf of Mark and Eileen Fischer, Owners
Aug 30, 2016
All business, this is the price take it or leave it.
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Response from Off Lease Only West Palm Beach:

Dear Mike,

We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our West Palm Beach location. With over 800 employees now we rely on your feedback for quality control.

We’re glad to hear that you appreciate our no hassle, haggle free process.  We COULD be like every other dealer, and add a FEW thousand dollars to the price of each vehicle, take off a thousand in negotiating, and have you believing you got a great deal.  But we’ve found that most of our customers prefer to be free of the old school negotiating ga
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Aug 23, 2016
Great follow up.
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Response from Off Lease Only West Palm Beach:

Dear Steve,

Thank you for your kind review! We greatly appreciate your business and are happy your car buying experience was so positive! We take great pride in our policies of no haggling, no pressure and no dealer fees! We want our customers to be happy and satisfied and we are glad you found the right car at the right price!  

We look forward to working with you again.

Sincerely,
Your Off Lease Only Customer Service Team
Dennise R.
In behalf of Mark and Eileen Fischer, Owners
Jul 22, 2016
nasty dealer salesman would not check with the manager after i requested to see the manager for price review. very negative salesman. salesman would not show me any cars in my price range. went to another dealer and got a better car same day and the price was in my range
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Response from Off Lease Only West Palm Beach:

Dear Jose,

We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our West Palm Beach location. With over 800 employees now we rely on your feedback for quality control.

We are really sorry to hear that you clearly did not get the level of service that the owner started this company to provide. Who was the salesperson you spoke with?  Did you try approaching the Sales Manager on your own?

We understand your frustrations and why you might have gone elsewhere, but at the same time we really hate seeing anyone paying thousand
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Jul 4, 2016
Excellent
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Response from Off Lease Only West Palm Beach:

Dear Bill,

Hearing that you had an EXCELLENT experience is the best thing we could hope for! Your satisfaction and your business mean a lot to us. Thank you for choosing Off Lease Only.

Sincerely,

Your Off Lease Only Customer Care Team - Ed
On behalf of the owners – Mark and Eileen Fischer
Jun 21, 2016
The responded quickly and with all required data
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Response from Off Lease Only West Palm Beach:

Dear Lex,

Thank you for your inquiry. It’s great to hear that your inquiry earned Off Lease Only a 5-star rating! It’s also great to know that you were pleased with our response. We couldn't ask for nicer feedback. We thank you for taking the time to share your comments and look forward to working with you.   

Sincerely,

Your Off Lease Only Customer Care Team - Ed
On behalf of the owners – Mark and Eileen Fischer
Jun 11, 2016
Dealer responded and was very professional. A great interaction.
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Response from Off Lease Only West Palm Beach:

Dear Novia,

Thank you for sharing your experience, we are so happy that you gave Off Lease Only a try and enjoyed it! We appreciate you and your business; we take pride in offering you a transparent experience and the lowest price in the nation on nearly new cars.
Please come visit us soon again!!   

Sincerely,
Your Off Lease Only Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Jun 2, 2016
Fast response
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Response from Off Lease Only West Palm Beach:

Dear Jose,

Thank you for your 5-Star Rating. We are glad that our West Palm Beach Store, were able to give you a fast response.

Hope to hear from you soon.

Sincerely,
Your Off Lease Only Customer Service Team
Dennise R.
On behalf of Owners, Mark and Eileen Fischer
Jun 1, 2016
They responded very fast which got them that single star although he contacted me without any good knowledge of the car i was interested on then to asked me for stock number stating he was not at the office so i asked for pictures as i was 90 miles away at least to have an idea since it was only a generuc picture that was posted he said he will txt them to me never did 2 hours later i ended up calling to have him tell me to wait he will do it in a few hours later again i had to call him and he told me i think the car you intersted on is the sold list he will call me back still never call back so i call again then he acted as if he never spoke to me since i was reallt interested i refresh his memory then to ask me if i was buying cash he will reach out to me and never heard of him eversince then 2-3 days later they call me then to say they were doing follow up. Bad bad bad experience they just rolled me into sands. Im not the type to leave reviews but honestly that was a terrible experience
1 of 1 people found this review helpful.
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Response from Off Lease Only West Palm Beach:

Dear Valued Customer,

We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our West Palm Beach location. With over 700 employees now we rely on your feedback for quality control.

Who was the salesperson you spoke to?  It sounds like a lot of confusion, with this car, that we need to sort through. We take pride in personally responding to every inquiry we receive, and it sounds like this is not the level of service you received.

Please contact our Customer Service Team, toll free, at 1-855-994-6396 so we can give you the
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May 10, 2016
I drove 3hrs to purchase a Ford Explorer. Almost everything at this dealership has been wrecked or devalued some way. Thousands of cars. My non-commissioned sales rep was painfully slow (probably new). This dealership is not very cosumer friendly, but the deal was worth it. I would recommend visiting this location.
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Response from Off Lease Only West Palm Beach:

Dear Valued Customer,

We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our West Palm Beach location. With over 700 employees now we rely on your feedback for quality control.

We’re so glad to hear that you would recommend us, and we hope you felt like part of the family during your visit.

We realize, by being one of the few dealerships in the country offering a Free Carfax for every vehicle we sell, that we risk the misconception that we are one of the few dealers that sell vehicles that have been in previous a
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Apr 23, 2016
bmccauley1
5
Earl Weiner contacted me and was very polite and helpful, but the car I was interested in was already gone.
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Response from Off Lease Only West Palm Beach:

Dear bmccauley1,

Thank you SO much for your thoughtful Off Lease Only review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their  experience at Off Lease Only.

We really appreciate you as our customer and I understand your frustration as vehicles do move extremely quick off of our lot due to our low mark-ups and lowest pricing on used cars in the Nation.

Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two c
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Apr 17, 2016
Yes the dealer did contact me right away and after I returned the phone call and left a message I had to contact them again in order to make arrangements to view the vehicle. Drove 45 minutes for a test drive and found out after driving it that it may need struts which costs approx. $1200 to fix. I think my experience could have been better if I was informed more about the history of this type of model.
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Response from Off Lease Only West Palm Beach:

Dear Elizabeth,

We apologize for the delay with our response.  We get thousands of reviews and we take pride in personally responding to each and every one, but sometimes we fall behind, but you haven’t been forgotten! We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our West Palm Beach location. With over 700 employees now we rely on your feedback for quality control.

We’re sorry for your disappointment during your visit.  Moving over 4,000 vehicles through the system each month, it can be a challenge to ca
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Mar 30, 2016
Salesman carter was absolutely wonderful to work with the rest on a scale of 1 to 10 no comment
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Response from Off Lease Only West Palm Beach:

Dear Ken,

We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Palm Beach location. With over 700 employees now we really rely on your feedback for quality control.

We’re so glad to hear that you enjoyed your experience with Carter, and we hope you felt like part of the family during your visit.

However, we are concerned about your lack of comments regarding the rest of your experience.  We want you to be completely satisfied with the complete purchase process.  If we fell short of your expectations, we want t
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Mar 25, 2016
My experience with Off Lease Only West Palm Beach was very good. I was inquiring from out of town (NY) and they were very courteous, prompt, and helpful in pulling together all the info I requested to make a good decision. Great customer service in my book! I did not buy the car but it was not due to any lack on their part. I would highly recommend them in service up to the sale, from experience...
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Response from Off Lease Only West Palm Beach:

Dear Carl,

Thank you for sharing your experience, we are so happy that you gave Off Lease Only a try and enjoyed it! We appreciate you and your business; we take pride in offering you a transparent experience and the lowest price in the nation on nearly new cars.
Please come visit us soon again!!   
Sincerely,
Your Off Lease Only Customer Service Team
Dennise D. Rodriguez, Review Administrator
On behalf of the owners Mark and Eileen Fischer

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