Off Lease Only Orlando

7948 Narcoossee Rd
Orlando, FL 32822

Sales: (321) 337-0375

Today 9:00am - 9:00pm
(Closed Now)
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Featured Listings
https://static.cargurus.com/images/forsale/2016/04/09/12/53/2014_bmw_7_series-pic-1460908683322196348-152x114.jpeg

2014 BMW 7 Series 750i xDrive Used Cars in Orlando, FL 32822

Great Deal
$8,609 BELOW
Instant Market Value of $44,608

Price: $35,999

Mileage: 14,407

Location: Orlando, FL 32822

Average time on market: 43 days Certified Pre-Owned: No Transmission: 8-Speed Automatic Overdrive Color: Carbon Black Metallic Description: Used 2014 BMW 7 Series 750i xDrive for sale - $35,999, 14,407 miles with Bluetooth, Leather Seats, Sunroof/Moonroof, Aluminum Wheels, Navigation System
https://static.cargurus.com/images/forsale/2017/07/25/12/36/2016_infiniti_qx70-pic-9144957926427424368-152x114.jpeg

2016 INFINITI QX70 Base Used Cars in Orlando, FL 32822

Great Deal
$6,769 BELOW
Instant Market Value of $32,768

Price: $25,999

Mileage: 31,306

Location: Orlando, FL 32822

Average time on market: 45 days Certified Pre-Owned: No Transmission: 7-Speed Automatic Overdrive Color: Black Obsidian Description: Used 2016 INFINITI QX70 Base for sale - $25,999, 31,306 miles with Bluetooth, Leather Seats, Backup Camera, Sunroof/Moonroof, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/07/25/14/17/2015_ford_explorer-pic-8292901306012765233-152x114.jpeg

2015 Ford Explorer XLT 4WD Used Cars in Orlando, FL 32822

Great Deal
$5,642 BELOW
Instant Market Value of $26,641

Price: $20,999

Mileage: 43,298

Location: Orlando, FL 32822

Average time on market: 36 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Oxford White Description: Used 2015 Ford Explorer XLT 4WD for sale - $20,999, 43,298 miles with Bluetooth, Backup Camera, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/07/25/12/36/2014_bmw_4_series-pic-1760675393079061081-152x114.jpeg

2014 BMW 4 Series 435i Convertible Used Cars in Orlando, FL 32822

Great Deal
$6,641 BELOW
Instant Market Value of $40,640

Price: $33,999

Mileage: 20,029

Location: Orlando, FL 32822

Average time on market: 29 days Certified Pre-Owned: No Transmission: 8-Speed Automatic Overdrive Color: Imperial Blue Metallic Description: Used 2014 BMW 4 Series 435i Convertible for sale - $33,999, 20,029 miles with Bluetooth, Leather Seats, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/07/25/11/10/2016_nissan_nv_passenger-pic-5231987186256761377-152x114.jpeg

2016 Nissan NV Passenger 3500 HD SV V8 Used Cars in Orlando, FL 32822

Great Deal
$4,760 BELOW
Instant Market Value of $29,759

Price: $24,999

Mileage: 25,279

Location: Orlando, FL 32822

Certified Pre-Owned: No Transmission: 5-Speed Automatic Overdrive Color: Glacier White Description: Used 2016 Nissan NV Passenger 3500 HD SV V8 for sale - $24,999, 25,279 miles with Steel Wheels
https://static.cargurus.com/images/forsale/2017/07/25/11/10/2016_volkswagen_golf_sportwagen-pic-6209576637403486478-152x114.jpeg

2016 Volkswagen Golf SportWagen S Used Cars in Orlando, FL 32822

Great Deal
$2,800 BELOW
Instant Market Value of $16,799

Price: $13,999

Mileage: 10,516

Location: Orlando, FL 32822

Average time on market: 39 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Silk Blue Metallic Description: Used 2016 Volkswagen Golf SportWagen S for sale - $13,999, 10,516 miles with Bluetooth, Backup Camera, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/07/25/12/36/2014_lexus_rx_350-pic-4928043530312293358-152x114.jpeg

2014 Lexus RX 350 AWD Used Cars in Orlando, FL 32822

Great Deal
$5,322 BELOW
Instant Market Value of $31,321

Price: $25,999

Mileage: 22,793

Location: Orlando, FL 32822

Average time on market: 44 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Starfire Pearl Description: Used 2014 Lexus RX 350 AWD for sale - $25,999, 22,793 miles with Bluetooth, Backup Camera, Sunroof/Moonroof, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/07/25/12/36/2015_toyota_tundra-pic-3358125351666772286-152x114.jpeg

2015 Toyota Tundra Limited CrewMax 5.7L FFV 4WD Used Cars in Orlando, FL 32822

Great Deal
$5,770 BELOW
Instant Market Value of $38,769

Price: $32,999

Mileage: 34,720

Location: Orlando, FL 32822

Average time on market: 47 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Attitude Black Metallic Description: Used 2015 Toyota Tundra Limited CrewMax 5.7L FFV 4WD for sale - $32,999, 34,720 miles with Bluetooth, Leather Seats, Backup Camera, Sunroof/Moonroof, Navigation System, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/07/25/11/10/2014_toyota_rav4-pic-3091913156231785205-152x114.jpeg

2014 Toyota RAV4 Limited AWD Used Cars in Orlando, FL 32822

Great Deal
$3,721 BELOW
Instant Market Value of $21,720

Price: $17,999

Mileage: 33,328

Location: Orlando, FL 32822

Average time on market: 26 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Blizzard Pearl Description: Used 2014 Toyota RAV4 Limited AWD for sale - $17,999, 33,328 miles with Bluetooth, Backup Camera, Sunroof/Moonroof, Navigation System, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/07/25/11/12/2014_subaru_forester-pic-3835680654833096175-152x114.jpeg

2014 Subaru Forester 2.5i Premium Used Cars in Orlando, FL 32822

Great Deal
$3,163 BELOW
Instant Market Value of $19,162

Price: $15,999

Mileage: 34,990

Location: Orlando, FL 32822

Average time on market: 29 days Certified Pre-Owned: No Color: Tan Description: Used 2014 Subaru Forester 2.5i Premium for sale - $15,999, 34,990 miles with Bluetooth, Backup Camera, Sunroof/Moonroof, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/07/25/11/17/2014_audi_a5-pic-7566811167668261979-152x114.jpeg

2014 Audi A5 2.0T Quattro Premium Plus Cabriolet Used Cars in Orlando, FL 32822

Great Deal
$5,911 BELOW
Instant Market Value of $30,910

Price: $24,999

Mileage: 18,640

Location: Orlando, FL 32822

Average time on market: 33 days Certified Pre-Owned: No Transmission: 8-Speed Automatic Overdrive Color: Brilliant Black/brown Roof Description: Used 2014 Audi A5 2.0T Quattro Premium Plus Cabriolet for sale - $24,999, 18,640 miles with Bluetooth, Leather Seats, Backup Camera, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/07/25/14/10/2014_hyundai_elantra-pic-3536997497427928319-152x114.jpeg

2014 Hyundai Elantra SE Used Cars in Orlando, FL 32822

Great Deal
$2,779 BELOW
Instant Market Value of $12,778

Price: $9,999

Mileage: 17,550

Location: Orlando, FL 32822

Average time on market: 28 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Harbor Gray Metallic Description: Used 2014 Hyundai Elantra SE for sale - $9,999, 17,550 miles with Alloy Wheels
https://static.cargurus.com/images/forsale/2017/07/25/12/36/2015_mazda_mazda3-pic-510630055834949897-152x114.jpeg

2015 Mazda MAZDA3 i Touring Hatchback Used Cars in Orlando, FL 32822

Great Deal
$3,034 BELOW
Instant Market Value of $15,033

Price: $11,999

Mileage: 41,929

Location: Orlando, FL 32822

Average time on market: 29 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Jet Black Mica Description: Used 2015 Mazda MAZDA3 i Touring Hatchback for sale - $11,999, 41,929 miles with Bluetooth, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/07/25/11/37/2015_ford_escape-pic-6923634688353115235-152x114.jpeg

2015 Ford Escape SE Used Cars in Orlando, FL 32822

Great Deal
$3,475 BELOW
Instant Market Value of $16,474

Price: $12,999

Mileage: 29,149

Location: Orlando, FL 32822

Average time on market: 32 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Magnetic Description: Used 2015 Ford Escape SE for sale - $12,999, 29,149 miles with Bluetooth, Backup Camera, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/07/25/12/00/2016_audi_a6-pic-7792031212473606602-152x114.jpeg

2016 Audi A6 3.0T Quattro Premium Plus Used Cars in Orlando, FL 32822

Great Deal
$6,853 BELOW
Instant Market Value of $43,852

Price: $36,999

Mileage: 14,098

Location: Orlando, FL 32822

Average time on market: 61 days Certified Pre-Owned: No Transmission: 8-Speed Automatic Overdrive Color: Ibis White Description: Used 2016 Audi A6 3.0T Quattro Premium Plus for sale - $36,999, 14,098 miles with Bluetooth, Leather Seats, Backup Camera, Sunroof/Moonroof, Navigation System, Alloy Wheels
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All reviewers have been verified to have contacted this dealer – Learn More
Jul 18, 2017
Bought a different vehicle at their Orlando facility. I'll never shop at a dealer again!! Saved thousands and had more choices than I could look at in a day. My rep. Jonathan Martin was great and the rest of the staff is extremely efficient. It's a no frills experience but well worth it. There are no dealer fees, prep fees etc. Just straight up price and go. Awesome experience!!!
3 of 3 people found this review helpful.
Is this helpful? Yes | No

Response from Off Lease Only Orlando:

Dear Tom,

What an enjoyable review to read!  It is reassuring to know that Jonathan, provided you with a hassle-free and welcoming shopping experience. Off Lease Only primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. We are happy that you left our dealership feeling confident about your purchase.

Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nea
 More ...
Jul 18, 2017
We bought this car. Wonderful experience
Is this review helpful? Yes | No

Response from Off Lease Only Orlando:

Dear Gary,

At Off Lease Only, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your future auto needs.

Thank you for your business and 5-star rate.

Sincerely,
Your Off Lease Only Customer Care Team - Dennise
On behalf of the owners Mark and Eileen Fischer

Jul 14, 2017
The e-maik response was prompt and most informative. I am in Ocala,FL and when my schedule allows, I will certainly drive down and review the Off Lease autos. I am interested in SUVs; Lincoln MKX, Acura MDX, Jeep Grand Cherokee, Lexus 350 and Subaru Outback.Thanks for the opportunity to rate the dealer. Regards, Ed .
1 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Off Lease Only Orlando:

Dear Ed,

We really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. We are glad that our Team was able to provide you with  prompt informative.  Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way.

Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal,
 More ...
Jul 12, 2017
Responded quickly no pressure. Hope to do business with them in the next 30 to 45 days.
Is this review helpful? Yes | No

Response from Off Lease Only Orlando:

Dear Michael,

Thank you SO much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience.  

We’re glad to hear that you enjoyed your Off Lease Only experience, and we hope you felt like part of the family during your visit.

Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The
 More ...
Jul 8, 2017
Very Honest!!!!
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Off Lease Only Orlando:

Dear Elizabeth,

Thank you so much for the 5-star rating! We really appreciate your feedback. We're glad to hear that your Off Lease Only experience was so positive, and we hope that you felt like part of the family during you visit to our Orlando location.

The owners began this company with their customers in mind; their goal was and still is to save you thousands. We strive for your satisfaction in helping you find the perfect car. We look forward to working with you for years to come.

Sincerely,

Your Off Lease Only Customer Care Team - Robin
On behalf of the owners - Mark and E
 More ...
Jul 6, 2017
Guru84W7
They were very prompt, professional, and polite when they called me back about my inqiriry about the car I was interested in. They were forthright about the fact that it had been in an accident. I was impressed that they would also deliver the car to me if I wanted to purchase because I live in Minnesota. I would recommend this dealer to others.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Off Lease Only Orlando:

Dear Guru84W7,

Thank you SO much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience.  

We’re glad to hear that you enjoyed your Off Lease Only experience with our team in Orlando. It's also encouraging to know that it's an experience you'd recommend to others. We couldn't ask for nicer feedback.

Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, t
 More ...
Jul 3, 2017
Very cordial and professional
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Off Lease Only Orlando:

Dear Marcelo,

Thank you SO much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience.  

We’re glad to hear that you enjoyed your experience, and we hope you felt like part of the family during your visit to our Orlando location.

Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experie
 More ...
Jul 3, 2017
They were very helpful and professional
Is this review helpful? Yes | No

Response from Off Lease Only Orlando:

Dear Leroy,

Thank you so much for the 5-star rating! We hope you felt like part of the family during your visit to our Orlando location.

The owners began this company with their customers in mind; their goal was and still is to save you thousands. We strive for your satisfaction in helping you find the perfect car. We look forward to working with you for years to come.

Sincerely,

Your Off Lease Only Customer Care Team - Robin
On behalf of the owners – Mark and Eileen Fischer
Jul 2, 2017
My salesmen was very helpful and I didn't make a purchase yet but will in the future
Is this review helpful? Yes | No

Response from Off Lease Only Orlando:

Dear Darron,

Thank you SO much for your thoughtful review! Thanks also for the 5-star rating. We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience.  

We’re glad to hear that you enjoyed your Off Lease Only experience, and we hope you felt like part of the family during your visit to our Orlando location.

Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and
 More ...
Jul 1, 2017
Didn't get the car I was originally interested in but got an even better one ! Salesman George Velasquez and the rest of the Off Lease Only staff were professional & courteous and worked hard to get me a good deal. I would definitely recommend them !
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Off Lease Only Orlando:

Dear James,

Thank you for writing such a marvelous review about your experience with Off Lease Only. We try our best to stand out from other dealerships in terms of service excellence. We also appreciate the feedback and are pleased that your vehicle purchase experience with George was so positive. Our number one goal is to have everyone walk away 100% satisfied and your feedback is the key to helping us achieve this goal.

It's also great to hear that your positive experience has earned us you recommendation. Our satisfied customers are our best advertisement!

Thank you for choosing O
 More ...
Jun 27, 2017
Brenda King
They Are very good. And got back to me In a timely fashion. When I am ready to buy I will buy from Off Lease!!!!
Is this review helpful? Yes | No

Response from Off Lease Only Orlando:

Dear Brenda,

Thank you SO much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience.  

We’re glad to hear that you enjoyed your experience with our team, and we hope you felt like part of the family during your visit to our Orlando location.

Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car b
 More ...
Jun 26, 2017
GMA4B
Great experience
Is this review helpful? Yes | No

Response from Off Lease Only Orlando:

Dear GMA4B,

Hearing that you had a GREAT experience is the best thing we could hope for! Your business means a lot to us. Thank you for choosing Off Lease Only in Orlando. We look forward to serving you for many years to come!

Sincerely,

Your Off Lease Only Customer Care Team - Robin
On behalf of the owners – Mark and Eileen Fischer
Jun 24, 2017
Very good always try to satisfied your every needs, Tnks.
Is this review helpful? Yes | No

Response from Off Lease Only Orlando:

Dear Glendon,

We’re happy to hear that your car buying experience with Off Lease Only was so pleasant, and we hope you felt like part of the family during your visit to our Orlando  location. We really appreciate you taking the time and effort to write a review about the positive experience you had with our team. Our number one goal is to have everyone walk away 100% satisfied and your feedback is the key to helping us achieve this goal.

Sincerely,
Your Off Lease Only Customer Care Team - Robin
On behalf of the owners – Mark and Eileen Fischer
Jun 23, 2017
Blessed29
I sent a request information thru message to the dealer and they called me back, maybe 2hrs , maybe less, stating the minivan I was interested in was already sold.
0 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Off Lease Only Orlando:

Dear Blessed29,

Thank you for sharing your feelings and your comments about your experience with our Off Lease Only in Orlando.

We’re so sorry to hear that the car you were interested in got sold.  Unfortunately, that is a common problem.  Vehicles sell so quickly here.  I realize it might sound like a sales pitch, but it’s so true.  We typically sell over 4,000 vehicles each month.

We have over a hundred salespeople selling cars out of the same inventory, at the same time.  Often we’ll have two sets of customers interested in the same vehicle at the same time, and
 More ...
Jun 23, 2017
slimbeautytee
Response was instant. Followed up via email and phone.
Is this review helpful? Yes | No

Response from Off Lease Only Orlando:

Dear slimbeautytee,

On behalf of the Off Lease Only team, we thank you for allowing us to earn your business. We appreciate your sharing your Off Lease Only experience with us and others and we look forward to working with you for many years to come.

Thank you for choosing Off Lease Only in Orlando. We wish you many happy miles in your nearly new ride!

Sincerely,

Your Off Lease Only Customer Care Team - Robin
On behalf of the owners – Mark and Eileen Fischer
Jun 22, 2017
Guru9T4PM
They have a huge inventory and they offer the lowest prices in town for the vehicles. Definite value. The Orlando location is a zoo, but there is a genuine effort to offer friendly attentive service. They do not haggle, even if flaws are discovered. You want the car, you buy it. Cash or cashiers check from the lender only, they know they are moving cars so little flexibility on that end, but most people will appreciate this i think. Do your homework, many of the cars have damage history and/or were sitting for along period of time.
6 of 6 people found this review helpful.
Is this helpful? Yes | No

Response from Off Lease Only Orlando:

Dear Guru9T4PM,

First and foremost, thank you for your Off Lease Only review! Your feedback is important to us. We greatly appreciate your business, and we are so pleased to hear you tell others about the great values we have on our huge inventory of used vehicles.

As you also noticed, Off Lease Only is a very busy dealership. Due to the tremendous growth, our Orlando location is currently in the midst of a major expansion project. Once it’s completed, we’ll have a much newer and larger showroom, and we will be better equipped to provide an improved  level of customer servic
 More ...
Jun 22, 2017
Fred627
They responded promptly & sent me the information I requested. They also followed up afterwards. Very professional.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Jun 21, 2017
They followed thru with any information I wanted. They not have the. Color and we decided to wait.
Is this review helpful? Yes | No

Response from Off Lease Only Orlando:

Dear Don,

Thank you so much for taking the time to rate Off Lease Only. With over 850 employees now, Off Lease Only relies on your feedback for quality control.

We're please to hear that your experience with our Team was so positive. We hope that you felt like part of the family during your visit to our Orlando location.

We're so sorry that you were not able to find the color car that you wanted. Don't give up! We have more than 1,000 new vehicles arriving in our inventory every week. Keep checking our website for the car of your dreams. www.offleaseonly.com

With that said, we a
 More ...
Jun 21, 2017
pj17d
Responded fast
Is this review helpful? Yes | No

Response from Off Lease Only Orlando:

Dear pj17d,

Thank you so much for your Off Lease Only review! Your feedback is highly appreciated and is right on point with our main objective, excellent customer service!

The owners began this company with their customers in mind; their goal was and still is to save you thousands. We strive for your satisfaction in helping you find the perfect car. We look forward to working with you for years to come.

Sincerely,

Your Off Lease Only Customer Care Team – Robin
On behalf of the owners -  Mark and Eileen Fischer
Jun 21, 2017
No one answered my request. Got only a automated email and that was it.
Is this review helpful? Yes | No
Jun 20, 2017
This place is awesome, no pressure at all, they were very helpful and always made sure you checked the car fax of the car you were interested in. It's a very unique experience, plan on getting there early. I will shop there for my next car for sure !!!
1 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Off Lease Only Orlando:

Dear Anita,

Thank you for your business and kind Off Lease Only review! It’s great to hear that your visit with us earned a 5-star rating! It’s also great to know that it’s an experience you’d repeat again. We couldn't ask for nicer feedback and thank you for taking the time to share it.

Sincerely,

Your Off Lease Only Customer Care Team - Robin
On behalf of the owners – Mark and Eileen Fischer
Jun 20, 2017
cheapscot
Contacted twice with product information but vehicle was sold quickly. Advised to go on website and have them notify me when a vehicle I am interested in becomes available.
Is this review helpful? Yes | No

Response from Off Lease Only Orlando:

Dear cheapshot,

Thank you so much for the 5-star rating. We appreciate your feedback and want to hear about your experience with our Orlando location.  

So sorry to hear that the car you were interested in got sold.  Unfortunately, that is a common problem.  Vehicles sell so quickly here.  We realize it might sound like a sales pitch, but it’s so true.  We typically sell over 4,000 vehicles each month. Because of our volume, we’re not able to hold vehicles for customers.

I’m sure you can understand how chaotic it would become if we started trying to hold vehicles fo
 More ...
Jun 19, 2017
GuruC87H
good
Is this review helpful? Yes | No

Response from Off Lease Only Orlando:

Dear GuruC,

We are so happy that you gave Off Lease Only a try and enjoyed it! We’re also glad to hear that you enjoyed your experience with us and we hope you felt like part of the family during your visit.  We take pride in offering you a transparent experience and the lowest price in the nation on nearly new cars.

Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happene
 More ...
Jun 19, 2017
Very Nice experience
Is this review helpful? Yes | No

Response from Off Lease Only Orlando:

Dear Richard,

We’re happy to hear that your car buying experience with Off Lease Only was so pleasant, and we hope you felt like part of the family during your visit to our Orlando  location. Thank you for the 5-star rating! We really appreciate you taking the time and effort to share the positive experience you had with our team. Our number one goal is to have everyone walk away 100% satisfied and your feedback is the key to helping us achieve this goal.

The owners began this company with their customers in mind; their goal was and still is to save you thousands. We strive for you
 More ...
Jun 19, 2017
Cons-When you walk in - nobody greets you, it is chaos and you have no clue what to do. For some reason the girl working there was speaking to me in spanish, which I dont speak but she just assumed I guess. I asked to see two cars and it took about 20 minutes to bring one from the lot to look at. Pros: On the plus side, the prices are great, the salesman was friendly. The salesman Ferris who was not available that day has been friendly via texts and I do intend to go back because the prices are worth it.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Jun 18, 2017
Responsive
0 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Off Lease Only Orlando:

Dear Chris,

Thank you so much for your Off Lease Only review! Thanks also for the 5-star rating. Your feedback is highly appreciated and is right on point with our main objective, excellent customer service!

Sincerely,

Your Off Lease Only Customer Care Team – Robin
On behalf of the owners -  Mark and Eileen Fischer


Jun 16, 2017
Great
Is this review helpful? Yes | No

Response from Off Lease Only Orlando:

Dear John,

Knowing that you had a GREAT experience is the best thing we could hope for! Your business means a lot to us. Thank you for choosing Off Lease Only in Orlando. Thanks also for the 5-star rating! We look forward to serving you for many years to come!

Sincerely,

Your Off Lease Only Customer Care Team - Robin
On behalf of the owners – Mark and Eileen Fischer
Jun 11, 2017
Dealership responded promptly and offered assistance in finding what we were looking for
Is this review helpful? Yes | No

Response from Off Lease Only Orlando:

Dear Eddie,

Thank you SO much for your awesome Off Lease Only review!  Thanks also for the 5-star rating! We appreciate your time and the extra effort it takes to provide your feedback.  We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience.

We’re thrilled to hear that you enjoyed your sales experience with our team, and we hope you felt like part of the family during your visit to our Orlando location.

Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, t
 More ...
Jun 10, 2017
Excelent
Is this review helpful? Yes | No

Response from Off Lease Only Orlando:

Dear Manuel,

It's great to hear that your visit earned us a 5-star rating. We hope that you felt like family during your visit, and we look forward to serving you for years to come.

Thank you for choosing Off Lease Only as your #1 used car dealership!

Sincerely,

Your Off Lease Only Customer Care Team - Robin
On behalf of the owners – Mark and Eileen Fischer



Jun 8, 2017
AUTKE769
All cars are "as is," or in other words, wrecked in some way. The car we went to see looked like it had been rolled off a tow bed. The interior was clean, but the outside was dirty and three of the four wheels were missing parts. After we decided we might repair the issues for about $500, we questioned financing. We were told we could not use an instate draft check and had to finance through the dealer. He then said a personal check was ok. After going to the finance person, my wife (a person in sales and finance) was basically lectured about why we had to finance there. We walked away and bought elsewhere the next day. If you want a cattle call, impersonal experience, this is your place. Also, buyer beware. Keep in mind all car damage is not necessarily "reported" to Carfax and other agencies.
8 of 9 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear AUTKE769,

Thank you for taking the time to share your comments and feelings about your experience with our Off Lease Only Orlando location.  With over 850 employees now we rely on your feedback for quality control.

We realize that the Off Lease Only experience is not for everyone.

The difference between Off Lease Only and most dealerships is that most dealerships don’t disclose their vehicles that have been in previous accidents. We offer a complimentary Carfax on every vehicle we sell. We receive numerous compliments regarding our full disclosure of the complete purchase
 More ...
Jun 7, 2017
Continued to contact me after the initial in which I had communicated I would be in touch when I found something else. Was courteous and helpful when we did talk. Car was already sold.
Is this review helpful? Yes | No

Response from Off Lease Only Orlando:

Dear Frederick,

Thank you SO much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. We're glad to hear that our staff was courteous and helpful in assisting your search for the perfect vehicle, and we hope that you felt like part of the family during your visit to our Orlando location.

So sorry to hear that the car you were interested in got sold.  Unfortunately, that is a common problem.  Vehicles sell so quickly here.  We realize it might sound like a sales pitch, but it’s so true.  We typically sell over 4,000 vehicles e
 More ...
May 31, 2017
CLo12251969
Great
1 of 3 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear Valued Customer,

Hearing that you had a GREAT experience is the best thing we could hope for! Your business means a lot to us. Thank you for choosing Off Lease Only in Orlando. Thanks also for the 5-star rating! We wish you many happy miles in your nearly new car. We look forward to serving you for many years to come!

Sincerely,

Your Off Lease Only Customer Care Team - Robin
On behalf of the owners – Mark and Eileen Fischer
May 28, 2017
Great follow up!
1 of 2 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear Damaso,

On behalf of the Off Lease Only team, we thank you for allowing us to earn your business. Thanks also for the 5-star rating!! We appreciate your sharing your Off Lease Only experience with us and others, and we look forward to working with you for many years to come. Enjoy your ride!

Sincerely,
Your Off Lease Only Customer Care Team - Robin
On behalf of the owners – Mark and Eileen Fischer
May 27, 2017
Dealer responded quickly but decided not to buy yet.
0 of 1 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear Chris,

Thank you SO much for your thoughtful review! Thanks also for the 5-star rating!! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience.  

We’re glad to hear that you enjoyed your experience with our staff, and we hope you felt like part of the family during your visit.

Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a dif
 More ...
May 27, 2017
Failed to fix repair that was promised.
1 of 1 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear Robert,

First and foremost, thank you for your business.  We appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over 850 employees now, we rely heavily on your feedback for quality control.

We need more information from you regarding the repair that was supposed to be fixed.  Please reach out to our Customer Service Director, Melissa, toll free, at 1-855-994-6396 so we can help you.  You can also reach us at customerservice@offleaseonly.com.  

Our owners, Mark and Eileen Fischer, started Off Lease
 More ...
May 22, 2017
Great customer service
3 of 4 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear Djeff,

Thank you so much for your Off Lease Only review! Thanks also for the 5-star rating! Your feedback is highly appreciated and is right on point to our main objective, excellent customer service!

Sincerely,
Your Off Lease Only Customer Care Team – Robin
On behalf of Mark and Eileen Fischer, Owners

May 14, 2017
Efficient, helpful, but not pushy. After we bought the car, we took it to the dealer and they gave it a clean bill of health.
5 of 7 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear Teresa,

Thank you SO much for your Off Lease Only review and for the 5-star rating!  We appreciate your time and the extra effort it takes to provide your feedback.  We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience.

We’re thrilled to hear that you enjoyed your sales experience with Off Lease Only, and we hope you felt like part of the family during your visit to our Orlando location.

Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life
 More ...
May 13, 2017
From the pictures, you could not tell that the hood had about 30 little paint chips. I asked if they would work with me on price and the salesman said No.
6 of 6 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear Brian,

We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over 850 employees now we rely on your feedback for quality control.

It is true that we don’t negotiate. We COULD be like every other dealer, and add a FEW thousand dollars to the price of each vehicle, take off a thousand in negotiating, and have you believing you got a great deal.  But we’ve found that most of our customers prefer to be free of the old school negotiating game. We don’t overprice our vehicles and w
 More ...
May 13, 2017
Guru9XKM
I find it VERY difficult to work w this dealership. They are sloppy with listings - VERY often list color, or other specifics incorrectly. You will most likely get a flood of very generic emails from them. Very hard to pun down. You are never dealing with a specific person.
4 of 5 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear Guru9XKM,

We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over 850 employees now we rely on your feedback for quality control.

It sounds like you may have been looking at some stock photos on our website.  When inventory comes in, it takes up to 48 hours to get the actual photos uploaded, and until they are, we provide a stock photo of the make and model, but it may not be the correct color until photos of the actual vehicle are posted.  We do apologize for any inconvenience this may hav
 More ...
May 11, 2017
Excellent follow up
2 of 3 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear Mike,

Thank you so much for your business!! Thanks also for the 5-star rating!
We appreciate your sharing your Off Lease Only review with us and others and we look forward to working with you for many years to come. Enjoy your ride!
Sincerely,

Your Off Lease Only Customer Care Team - Robin
On behalf of the owners – Mark and Eileen Fischer
May 10, 2017
I was on this lot for all of 20 minutes. Met with a guy by the name of "Butch". Was unimpressed with the lot, the process, the appearance and presentation. I work in sales and everything about this place had me cringing! They literally will have you go through the entire car buying process before you decide to purchase. This is around a 3hr period inside a shack like building up against the extremely large dirt road like lot. I was shopping around and wanted a few simple questions answered and Butch refused and insisted if I wanted any answers I would have to go through the "process". They would not give an appraisal estimate, would not speak of costs. A horribly unprofessional setting with a sales rep to match! Yes they look appealing online but you will quickly feel the effect of an auto catfish..
10 of 10 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear Cory,

We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over 850 employees now we rely on your feedback for quality control.

We are really sorry to hear that you clearly did not get the level of service the owners started this company to provide. Please contact our Customer Service Director, Melissa, toll free, at 1-855-994-6396, so we can give you the immediate attention you deserve.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their li
 More ...
May 9, 2017
I asked for the car fax on one contact, and on a second contact I asked for the best price. I got a letter from the GM introducing himself, but did not get the info I asked for in an email, which is how I wanted to do it. I did not call the dealership.
4 of 4 people found this review helpful.
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Apr 29, 2017
Dealer is quick with a response.
3 of 4 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear Susan,

Thank you so much for your Off Lease Only review! Your feedback is highly appreciated and is right on point to our main objective, EXCELLENT customer service!

Thank you for your business and for choosing Off Lease Only as your used car destination!  On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can.   

Sincerely,
Your Off Lease Only Customer Care Team - Robin
On behalf of the owners – Mark and Eileen Fischer



Apr 27, 2017
very responsive dealership
2 of 3 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear Paul,

Thank you for your Off Lease Only review and for the 5-star rating!

Sincerely,
Your Off Lease Only Customer Care Team - Robin
On behalf of the owners – Mark and Eileen Fischer
Apr 20, 2017
Great experience. Very professional with competitive pricing. Almost instant response to my car inquiry. Will shop there again.
2 of 3 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear Steve,

Hearing that you had a GREAT experience is the best thing we could hope for! Your business means a lot to us. Thank you for choosing Off Lease Only in Orlando. We wish you many happy miles in your nearly new car. We look forward to serving you for many years to come!

Sincerely,

Your Off Lease Only Customer Care Team - Robin
On behalf of the owners – Mark and Eileen Fischer
Apr 14, 2017
Very helpful
1 of 3 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear Nancy,

Thank you so much for your business. We also appreciate your kind review - and the 5-start rating!

Sincerely,

Your Off Lease Only Customer Care Team - Robin
On behalf of the owners – Mark and Eileen Fischer

Apr 11, 2017
Very prompt response to enquiry. Thanks
2 of 4 people found this review helpful.
Is this helpful? Yes | No

Response from Off Lease Only Orlando:

Dear Kevin,

Thank you for your business and kind review on CarGurus! Thanks also for the 5-star rating! We're thrilled to hear that you received excellent customer service at our Orlando location.
The owners began this company with their customers in mind; their goal was and still is to save you thousands. We strive for your satisfaction in helping you find the perfect car. We look forward to working with you on years to come.

Sincerely,
Your Off Lease Only Customer Care Team - Robin
On behalf of the owners – Mark and Eileen Fischer

Apr 11, 2017
Dealer never responded after we spoke.
7 of 7 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear Rocky,

We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over 850 employees now we rely on your feedback for quality control.

We are really sorry to hear that you clearly did not get the level of service the owners started this company to provide.

Who was the individual that you initially spoke to? Please reach out to our Customer Service Director, Melissa, toll free, at 1-855-994-6396 so we can give you the immediate attention you deserve.  You can also reach us at customerservice@offl
 More ...
Apr 8, 2017
jdt14127
5
Very quick to respond, overall good experience!
0 of 3 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear jdt14127,

On behalf of the Off Lease Only team, we thank you for allowing us to earn your business. We are happy to hear that you had a positive experience at our Orlando location. We appreciate you taking the time to post an Off Lease Only review on CarGurus, and we look forward to working with you for many years to come.

Sincerely,
Your Off Lease Only Customer Care Team - Robin
On behalf of the owners – Mark and Eileen Fischer
Apr 3, 2017
The dealer has been on the right for his advertising price seems logical for the age of vehicle
0 of 4 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear Fitzgerald,

Thank you for the thoughtful review on CarGurus. Thanks also for the 5-star rating!

The owners began this company with their customers in mind; their goal was and still is to save you thousands. We strive for your satisfaction in helping you find the perfect car. We look forward to working with you on years to come.

Sincerely,
Your Off Lease Only Customer Care Team
Robin
On behalf of Mark and Eileen Fischer, Owners
Apr 3, 2017
Regal_2399
Great experience, and I purchased a car! The deal was nice and smooth! Great price and motivated to close the deal.
1 of 3 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear Regal_2399,

Hearing that you had a GREAT experience is the best thing we could hope for! Your business means a lot to us. Thank you for choosing Off Lease Only in Orlando. We wish you many happy miles in your nearly new car. We look forward to serving you for many years to come!

Sincerely,

Your Off Lease Only Customer Care Team - Ed
On behalf of the owners – Mark and Eileen Fischer
Apr 2, 2017
Good price, nice car. Office a little chaotic, needs cubicles. Luis very helpful and patient.
1 of 3 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear Tom,

First and foremost, thank you SO much for your business and kind feedback. Off Lease Only is thrilled you enjoyed your experience with Luis.

Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer’s happiness before, during and after the sale. Off
 More ...
Mar 29, 2017
Don_G_33
Sales people contacted me immediately but where inept when I requested the carfax via email 3 times...I just never got it. Low Price but frame damage was noted and I just wanted my bank to review the carfax first.
12 of 12 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear Don_G_33,

We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over 850 employees now we rely on your feedback for quality control.

Were you on our website or a third party website?  There is a complimentary Carfax available on our website for every vehicle that we well. Did anyone explain that to you?  We would like to address your concerns, if you would please contact us, toll free, at 1-855-994-6396.  You can also reach us at customerservice@offleaseonly.com.

Our owners, Mark and Eileen
 More ...
Mar 27, 2017
Awesome dealership
0 of 2 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear Andrea,

Hearing that you found Off Lease Only to be "AWESOME" is the best thing we could hope for! Your satisfaction and your business mean a lot to us. Thank you for choosing Off Lease Only in Orlando.

Sincerely,

Your Off Lease Only Customer Care Team - Ed
On behalf of the owners – Mark and Eileen Fischer
Mar 27, 2017
The prices are great, but honestly it's like the Walmart of car dealerships. It's as good as it can be in a fast- moving environment, the lot is a little bit dusty but if you can see your car through the dust you can get a great deal ! Our salesman Diego was awesome, and did everything he could to get us our car. We are very happy, and would definitely go there again !
1 of 2 people found this review helpful.
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Mar 26, 2017
very good
0 of 1 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear Johnny,

Hearing that you had a FIVE STAR experience is the best thing we could hope for! Your satisfaction and your business mean a lot to us. Thank you for choosing Off Lease Only in Orlando.

Sincerely,

Your Off Lease Only Customer Care Team - Ed
On behalf of the owners – Mark and Eileen Fischer
Mar 25, 2017
jemrock11581
The salesperson is really good and very helpful.
0 of 1 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear Jemrock11581,

On behalf of the Off Lease Only team, we thank you for your inquiry and 5-star rating. It’s great to hear that your salesperson was very helpful. We strive for total customer satisfaction, which includes responding to any questions or concerns our customers have, before or after the sale.

We appreciate your sharing your Off Lease Only experience with us and others and look forward to working with you in the future.

Sincerely,

Your Off Lease Only Customer Care Team - Ed
On behalf of the owners – Mark and Eileen Fischer
Mar 24, 2017
Dealer got back to me quickly
0 of 1 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear Marvin,

Thank you for your interest. We appreciate your sharing your comments on your experience with Off Lease Only. We’re glad to hear that our responsiveness met with your satisfaction.

Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer’s
 More ...
Mar 24, 2017
rburly
I gave my thoughts and criteria for a black Mercedes C63. I was sent an email asking me to call them. I don't want to talk when I've given my criteria. When I hear about a car I want and meets my criteria, i.e. Black color, 2012 or newer and high end is in the $400s. It's not to hard to find what I want if I give specifics.
3 of 5 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear rburly,

We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over 850 employees now we rely on your feedback for quality control.

We understand your frustration.  However, it’s always good to communicate as soon as possible if you’re interested in any of the vehicles we have in inventory.  Our vehicles sell quickly here.  It’s not unusual to have more than one customer interested in the same car at the same time.  When that happens, it becomes a race as to who completes the
 More ...
Mar 24, 2017
They did call me later in the morning. There prices were great as well, but there cars had a bit more millage that i was looking for.
2 of 2 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear Carlos,

Thank you for giving Off Lease Only the opportunity to earn your business. We’re pleased to hear you thought our prices were great, but sorry you didn’t find the specific car and mileage you were looking for. Your business means a lot to us. As we receive over 1,000 new vehicles every week, we hope, in the near future, you'll either check back with the person who called you, check our website, www.OffLeaseOnly.com, again or use our website’s "NOTIFY ME” feature to specify the particular vehicle and mileage you're looking for.

In case you’r
 More ...
Mar 21, 2017
Experience was nothing but professional, will recommend friends and family when looking for a new vehicle.
Is this review helpful? Yes | No

Response from Off Lease Only Orlando:

Dear Elias,

First and foremost, thank you SO much for your business and kind feedback on everyone at Off Lease Only who helped make your car buying experience quick and painless. It’s great to know that this was an experience you’d recommend to friends and family.

Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers th
 More ...
Mar 21, 2017
Had to follow up three time before return phone call. Pictures show lots of door dings and paint damage from storage outside. I felt a reduction in price was in order to fix damage at least in four places. No compromise from dealer. Price to high with needed repairs.
1 of 1 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear Steve,

We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over 850 employees now we rely on your feedback for quality control.

We apologize that you had to follow up three times before you received a return phone call.  That is unacceptable.

It is true that we don’t negotiate. We COULD be like every other dealer, and add a FEW thousand dollars to the price of each vehicle, take off a thousand in negotiating, and have you believing you got a great deal.  But we’ve found that m
 More ...
Mar 20, 2017
The staff is very friendly. I didn't like the cars. The ones I looked at were road hard with lots of dings, scratches, and dents. The cars were filthy because they are parked in a dirt lot. A lot of their cars have been in accidemts. That is why they are thousands less than other dealers. If you have a trade they give you wholesale for your vehicle NOT kbb like their website suggests. I also didn't care for their whole process. It felt like an assembly line. Very loud in the trailer/building where you start the whole process. Very disappointed.
6 of 6 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear Joelle,

We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over 850 employees now we rely on your feedback for quality control.

We’re glad to hear that you found our staff to be friendly, and really hope that you felt like part of the family during your visit.

We do apologize for the disarray in the building and the lot.  We’re in the midst of an expansion project and look forward to the completion when we’ll be better able to accommodate our loyal following.  We hope y
 More ...
Mar 17, 2017
Loaded_Maxima
Off Lease Responded by phone and I contacted them with a short list of vehicles that I would have purchased from them within a week. Went to the Orlando location and met the sales rep. He was genuinely nice and stuck me at a computer to research the vehicles I wanted to see and test drive. He then made the disclaimer that the car that I select is kind of like a foreclosure in that, what you see is what you get. No guarantees and it's very possible that the vehicle I selected would not be found or would have already been sold. Seriously? I don't care how cheap their 75% past accident inventory is, that's no way to run a business. About 45 min later I called him and showed him my list. He said I could wait about five minutes and he would be done helping another customer or I could walk the lot and he would catch up with me. I decided to walk the lot and I never heard from him again. After looking at most of the vehicles I was interested in, I did see him about three hours later, horsing around with another co-worker. I read how great their service was but I definitely didn't see a bunch of smiling faces from the customers, me included.
6 of 6 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear Valued Customer,

We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over 850 employees now we rely on your feedback for quality control.

We are really sorry to hear that you clearly did not get the level of service the owners started this company to provide.  We need to discuss this serious matter with you.  The lack of customer service you received is unacceptable, and we need to make sure that this doesn’t happen again.  It sounds like the salesperson you had needs additional traini
 More ...
Mar 16, 2017
Yvel Guelce
They didn't have the vehicle listed on the website.
2 of 2 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear Yvel,

We really appreciate you taking the time to reach out and share your comments about your experience with our Orlando location.

We’re sorry to hear that the vehicle you were interested in was not available. Was it sold, or was it off site for servicing?

In any event, don’t give up!  Our inventory is constantly changing, with 1,000 new vehicles arriving every week.

We also have a really awesome NOTIFY ME  feature on our website that’s available to you. Here’s the link to get you there:  http://www.offleaseonlynotifyme.com/ .  If, for any reason, t
 More ...
Mar 14, 2017
Great service
1 of 1 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear David,

Hearing that you had a GREAT experience is the best thing we could hope for! Your business means a lot to us. Thank you for choosing Off Lease Only in Orlando. We wish you many happy miles in your nearly new vehicle. We look forward to serving you for many years to come!

Sincerely,

Your Off Lease Only Customer Care Team - Ed
On behalf of the owners – Mark and Eileen Fischer
Mar 11, 2017
ELWIN BACHILLER
Purchased a Civic 2016 Very nice experience. Will return again!!
Is this review helpful? Yes | No

Response from Off Lease Only Orlando:

Dear ELWIN,

Thank you for your business and kind review! It’s great to hear that your visit with us earned a 5-star rating! It’s also great to know that it’s an experience you’d repeat again. We couldn't ask for nicer feedback and thank you for taking the time to share it. Enjoy your 2016 Honda Civic!

Sincerely,

Your Off Lease Only Customer Care Team - Ed
On behalf of the owners – Mark and Eileen Fischer
Mar 8, 2017
Stephenodom
5
Terrible. The sales staff showed us nothing. The cars were in horrible shape. In the pictures they look good, but they were bad. The sales staff pointed in the direction of the cars we were after, but did nothing to help find them. This wss bad for me, as I am recovering from ankle surgery. I was falling all over their construction site car lot
8 of 9 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear Stephenodom,

We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over 850 employees now we rely on your feedback for quality control.

We are really sorry to hear that you clearly did not get the level of service the owners started this company to provide. Did you ask any of the Sales Managers for assistance?  If so, what was their response? They have golf carts that would have been a great help for you, especially with the current construction that we are undergoing. We apologize for the inc
 More ...
Mar 7, 2017
Excellent dealership and Scott Martin was our sales associate, he was terrific. Bought a Mitsubishi Outlander 2015. Very happy
3 of 3 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear Hilda,

Thank you for taking the time to share your comments and feelings about your experience at Off Lease Only and our valuable team members who go above and beyond to meet our clients’ needs. We are so pleased that was your experience. We are glad you are very happy with your 2015 Mitsubishi Outlander. Thank you for your business and we look forward to working with you for many years to come.

Sincerely,

Your Off Lease Only Customer Care Team - Ed
On behalf of the owners – Mark and Eileen Fischer
Mar 7, 2017
Great
1 of 2 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear James,
Hearing that you had a GREAT experience is the best thing we could hope for! Your satisfaction and your business mean a lot to us. Thank you for choosing Off Lease Only.
Sincerely,

Your Off Lease Only Customer Care Team - Ed
On behalf of the owners – Mark and Eileen Fischer
Mar 4, 2017
From the minute I sent them an email, to the sales person calling me, right down to their finance person finalizing the deal, it has been a 5 star operation. Buying a car period is a tough situation, but buying one in Orlando Florida from Arizona could have been an even tougher situation, but Off Lease Only so far has been a 5 Star Operation. We have not picked up the car yet, we are scheduled for March 15th to fly there and pick it up. If all goes well there, which I feel it will, it will be the icing on the cake.
1 of 1 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear Harry,

Off Lease Only thanks you for making the trip all the way from Arizona for the purchase of your nearly new car. We also thank you for allowing us to earn your business. We appreciate your sharing your buying experience with us and others and we look forward to working with you for many years to come.

Sincerely,

Your Off Lease Only Customer Care Team - Ed
On behalf of the owners – Mark and Eileen Fischer



Mar 4, 2017
Very good dealer.
0 of 1 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear Tom,

Thank you for visiting Off Lease Only. It’s great to hear that your visit with us earned a 5-star rating! We couldn't ask for nicer feedback and thank you for taking the time to share it!   

Sincerely,

Your Off Lease Only Customer Care Team - Ed
On behalf of the owners – Mark and Eileen Fischer
Mar 2, 2017
brokerbrad
Online it showed they had three different jeeps and they had zero. Bait and switch not appreciated
5 of 5 people found this review helpful.
Is this helpful? Yes | No

Response from Off Lease Only Orlando:

Dear Brokerbrad,

We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over 850 employees now we rely on your feedback for quality control.
We wonder if you’re referring to the wrong dealership.  We have a total of 64 jeeps in our inventory, 24 of those are located at our Orlando location.

To confirm this information, please contact our Customer Service Director, Melissa, toll free, at 1-855-994-6396.

Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with
 More ...
Feb 28, 2017
Very good
0 of 3 people found this review helpful.
Is this helpful? Yes | No

Response from Off Lease Only Orlando:

Dear Robert,

Hearing that you had a FIVE STAR experience is the best thing we could hope for! Your satisfaction and your business mean a lot to us. Thank you for choosing Off Lease Only in Orlando.

Sincerely,

Your Off Lease Only Customer Care Team - Ed
On behalf of the owners – Mark and Eileen Fischer
Feb 26, 2017
Fairly quick experience. Nice, patient, reasonable employees
1 of 4 people found this review helpful.
Is this helpful? Yes | No

Response from Off Lease Only Orlando:

Dear Dakota,

Thank you for visiting Off Lease Only. It’s great to hear that your visit with us earned a 5-star rating! It’s also great to know that you had a good experience with our employees. We couldn't ask for nicer feedback and thank you for taking the time to share it!   

Sincerely,

Your Off Lease Only Customer Care Team - Ed
On behalf of the owners – Mark and Eileen Fischer
Feb 26, 2017
Very responsive
1 of 3 people found this review helpful.
Is this helpful? Yes | No

Response from Off Lease Only Orlando:

Dear Shiraz,

Thank you for your interest. We appreciate your sharing your comments on your experience with Off Lease Only. We’re glad to hear that our responsiveness met with your satisfaction.

Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer’s
 More ...
Feb 24, 2017
They good
0 of 2 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear Mutasim,

On behalf of the Off Lease Only team, we thank you for the 5-star rating. We appreciate your sharing your Off Lease Only experience with us and others and we look forward to working with you in the future.

Sincerely,

Your Off Lease Only Customer Care Team - Ed
On behalf of the owners – Mark and Eileen Fischer
Feb 23, 2017
They contact me via mail, over all was good.
0 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Off Lease Only Orlando:

Dear Juan,

Thank you for your inquiry. It’s great to hear that our response earned us a 5-star rating! We also thank you for taking the time to share your comments.   

Sincerely,

Your Off Lease Only Customer Care Team - Ed
On behalf of the owners – Mark and Eileen Fischer
Feb 21, 2017
Mirai_2055
leased car usually ok, but hard to tell condition of body paint ( condition ) and real condition of the worn interior............. from the pics...
5 of 5 people found this review helpful.
Is this helpful? Yes | No

Response from Off Lease Only Orlando:

Dear Mirai,

We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over 850 employees now we rely on your feedback for quality control.
Your salesperson would be happy to send you some additional photos, including some close ups of any area of the car that is of interest to you.  If you’re close by, set an appointment to come by and see it for yourself.

If you have any questions or concerns, please don’t hesitate to call us, toll free, at 1-855-995-6396.  You can also reach us at custom
 More ...
Feb 21, 2017
they were nice, the called three times and the same person asked me the same interview questions. I don't know what was up with that.
7 of 7 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear Anthony,

We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over 850 employees now we rely on your feedback for quality control.

Do you happen to have the name of the person who contacted you?  Do you know if they were a salesperson or if they were calling you from the Customer Care Team?  If they were calling from the Customer Care Team, they typically receive anywhere from 1600 to 1800 calls a day, and approximately 2500 inquiries.  We take pride in personally responding to every inquiry
 More ...
Feb 18, 2017
Very professional, not pushy. Very helpful. We purchased a 2013 Buick Lacrosse. Would go back. Would recommend to a friend.
4 of 4 people found this review helpful.
Is this helpful? Yes | No

Response from Off Lease Only Orlando:

Dear Richard,

On behalf of the Off Lease Only team, we thank you for allowing us to earn your business. We appreciate your sharing your Off Lease Only experience with us and others and we look forward to working with you for many years to come. Enjoy your 2013 Buick LaCrosse!

Sincerely,

Your Off Lease Only Customer Care Team - Ed
On behalf of the owners – Mark and Eileen Fischer

Feb 17, 2017
Blazer_705
Like walking thru a giant dust bowl. Hundreds of cars covered in dust, parked too close together, hard to read window data, not lined up according to age & mileage. Vehicle availability not always up to date. Three hour round trip, wasted experience.
7 of 7 people found this review helpful.
Is this helpful? Yes | No

Response from Off Lease Only Orlando:

Dear Blazer_705,

We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over 850 employees now we rely on your feedback for quality control.

We apologize for the dust.  We’re in the midst of an expansion for our Orlando location.  We’re looking forward to the completion when the dust will have settled, and we’ll be able to offer a higher level of service to our customers. We have approximately 1500 vehicles moving through our Orlando dealership each and every month, and it can be a
 More ...
Feb 17, 2017
Nice to get wholesale prices.
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Off Lease Only Orlando:

Dear TD,

Thank you for your inquiry and review. It’s great to hear that Off Lease Only earned a 5-star rating! It’s also great to know you appreciate our very competitive pricing. We thank you for taking the time to share your comments.   

Sincerely,

Your Off Lease Only Customer Care Team - Ed
On behalf of the owners – Mark and Eileen Fischer
Feb 13, 2017
The place was a mess vehicle was on a different lot salesman said I should sell my trade myself witch is perfect condition. I will not return ever.
13 of 14 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear grayghost,

We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over 850 employees now we rely on your feedback for quality control.

We do apologize for the “mess” at this location.  Due to Orlando’s rapid growth, an expansion became necessary.  Unfortunately, to accomplish that, construction is necessary, and that does create a mess.  We’re looking forward to it’s completion as we’ll be able to provide a higher level of service to our customers, which is o
 More ...
Feb 12, 2017
Prompt response.
2 of 5 people found this review helpful.
Is this helpful? Yes | No

Response from Off Lease Only Orlando:

Dear Carlos,

Thank you for your interest. We appreciate your sharing your comments on your experience with Off Lease Only. We’re glad to hear that our responsiveness met with your satisfaction.

Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer’s
 More ...
Feb 12, 2017
ledfoot
When I asked to describe "previous damage", they advised I had to come there and find it myself.
13 of 16 people found this review helpful.
Is this helpful? Yes | No

Response from Off Lease Only Orlando:

Dear Valued Customer,

We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over 850 employees now we rely on your feedback for quality control.

We are really sorry to hear that you clearly did not get the level of service the owners started this company to provide.  Who was the representative you spoke with?  We would like to address this issue, but we really need your help, so we can prevent this from happening again.  Please contact our Customer Service Director, Melissa, toll free at 1-855-994-
 More ...
Feb 9, 2017
Great
1 of 6 people found this review helpful.
Is this helpful? Yes | No

Response from Off Lease Only Orlando:

Dear Courtenay,

Hearing that you had a GREAT experience with us is the best thing we could hope for! Your satisfaction and your business mean a lot to us. Thank you for choosing Off Lease Only in Orlando               .

Sincerely,

Your Off Lease Only Customer Care Team - Ed
On behalf of the owners – Mark and Eileen Fischer
Feb 9, 2017
jimmykjr
work with us they made it easy
4 of 9 people found this review helpful.
Is this helpful? Yes | No

Response from Off Lease Only Orlando:

Dear Jimmykjr,

Thank you for giving Off Lease Only the opportunity to earn your business. It’s great to hear that your visit with us earned a 5-star rating! It’s also great to know that you found our process to be easy. We couldn't ask for nicer feedback and thank you for taking the time to share it!   

Sincerely,

Your Off Lease Only Customer Care Team - Ed
On behalf of the owners – Mark and Eileen Fischer
Feb 9, 2017
They contacted me shortly after my inquiry, gave me options and invited me to visit them. Considering that asap.
3 of 8 people found this review helpful.
Is this helpful? Yes | No

Response from Off Lease Only Orlando:

Dear Eddin,

On behalf of the Off Lease Only team, we thank you for your inquiry. We appreciate your sharing your Off Lease Only experience with us and others and we look forward to working with you in the future.

Sincerely,

Your Off Lease Only Customer Care Team - Ed
On behalf of the owners – Mark and Eileen Fischer
Feb 7, 2017
I called about a Blue Outlander sport because that is the color I really wanted. I talked to the salesman to make sure that it had options I really wanted. I drove across the state that day to look at it, and when I got there they didn't have a blue one. The picture in the add was not the actual car for sale.
22 of 23 people found this review helpful.
Is this helpful? Yes | No

Response from Off Lease Only Orlando:

Dear Pat,

We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. We are really sorry to hear that you clearly did not get the level of service the owners started this company to provide. With over 850 employees now we rely on your feedback for quality control.

It sounds like the picture on the website was a stock photo. Typically, when a vehicle comes into inventory, we put it on the website using a stock photo, until we’re able to take photos, which usually takes up to 48 hours.  We’re surpr
 More ...
Feb 3, 2017
They promptly contacted me by phone and text message. I was impressed with how responsive they were. I did not purchase this vehicle, but I would definitely buy a vehicle from them in the future.
6 of 9 people found this review helpful.
Is this helpful? Yes | No

Response from Off Lease Only Orlando:

Dear Sharon,

Thank you for your inquiry. It’s great to hear that your experience with us earned a 5-star rating! It’s also great to know that you would buy a vehicle from us in the future. We look forward to hearing from you again whenever you are ready.   

Sincerely,

Your Off Lease Only Customer Care Team - Ed
On behalf of the owners – Mark and Eileen Fischer
Feb 2, 2017
ldzafar
Kind of disorganized and not enough space to accommodate the crowds and you keep bumping in to people. I know they are renovating but you are still running a business. The first rep. I saw I became annoyed with because every comment he made was negative as if he did not really want to show me a car and I told him so. He had even suggested I come back another day a storm was coming soon. I work full time my time is important to me. I saw 1 car in 2 hours that day. Cars were still listed on there web site they no longer had or you could not see. Stock #s listed were to the wrong car. A red car picture was shown and the listing says black car. You need to really look at all the details for the car as large amount of them have been in previous accidents. The greeter was friendly, but my second sales guy I dealt with was not really engaging or had very little to say. They had received certain models in I was interested in but I could not get any time period when they would be inspected and out on the lot, one was even listed on their website. They have a good variety of cars but make sure you really do your homework. And when you get a car the amount of paperwork you have to sign is like they are asking for your first born child. Some even a little odd like you will not be a party to any class action lawsuit against them. Just be prepared to spend some time because you have to wait ALOT just for them to even find the car you wish to test drive, many times told its just been sold or not available yet. They do not have a dealer fee, but most cars are sold as is with no warranty, unless there is any left on the manufacturers warranty. They do have delicious coffee or cocoa while you are waiting or searching for a car which is nice because you'll want to occupy your time while waiting.
29 of 32 people found this review helpful.
Is this helpful? Yes | No

Response from Off Lease Only Orlando:

Dear Idzafar,

First and foremost, thank you for your business.  We appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over 850 employees now, we rely heavily on your feedback for quality control.

We’re sorry to hear about the unfortunate circumstances you encountered during your visit.  We are under construction for our much needed renovation.  We outgrew our Orlando facility in the first year, a surprise to us, but one that needed our immediate attention.  We realize that the construction does cre
 More ...
Jan 29, 2017
Excellent sales department!
4 of 7 people found this review helpful.
Is this helpful? Yes | No

Response from Off Lease Only Orlando:

Dear Frank,

Hearing that you had an EXCELLENT sales experience is the best thing we could hope for! Your satisfaction and your business mean a lot to us. Thank you for choosing Off Lease Only in Orlando.

Sincerely,

Your Off Lease Only Customer Care Team - Ed
On behalf of the owners – Mark and Eileen Fischer
Jan 22, 2017
Jorgeyoyo
Fast service!!!
4 of 7 people found this review helpful.
Is this helpful? Yes | No

Response from Off Lease Only Orlando:

Dear Jorgeyoyo,

Thank you for your interest. We appreciate your sharing your comments on your experience with Off Lease Only. We’re glad to hear that our fast service met with your satisfaction.

Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer’s
 More ...
Jan 21, 2017
Fast response. Needed an AWD vehicle. My mistake
3 of 8 people found this review helpful.
Is this helpful? Yes | No

Response from Off Lease Only Orlando:

Dear Vincent,

We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Palm Beach location. With over 850 employees now, we rely on your feedback for quality control.

Thank you for your inquiry. It’s great to hear that you were responded to quickly. We currently have 711 vehicles in our total inventory with AWD. Please note our website, www.OffLeaseOnly.com. If we don’t currently have the specific AWD model you want, as we receive over 1,000 new vehicles every week, we hope you’ll either check back with y
 More ...
Jan 19, 2017
Got back to me within a day and answered my questions fully
3 of 5 people found this review helpful.
Is this helpful? Yes | No

Response from Off Lease Only Orlando:

Dear Bob,

Thank you for your interest and 5-star review. We appreciate your sharing your comments on your experience with Off Lease Only. We’re glad to hear that our responsiveness met with your satisfaction.

Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each cu
 More ...
Jan 19, 2017
Every vehicle is a previously wrecked one. NOT interested!
14 of 15 people found this review helpful.
Is this helpful? Yes | No

Response from Off Lease Only Orlando:

Dear Timothy,

We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over 850 employees now we rely on your feedback for quality control.

Sadly, you have been misinformed.  We currently have nearly 1,000 vehicles in our inventory without previous accidents, which is considerably more than most dealers have in their entire used car inventory.

The difference between Off Lease Only and most dealerships is that most dealerships don’t disclose their vehicles that have been in previous accidents.
 More ...
Jan 18, 2017
Did not have the car I inquired about. Tried to talk me into another car.
10 of 11 people found this review helpful.
Is this helpful? Yes | No

Response from Off Lease Only Orlando:

Dear Ron,

We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over 850 employees now we rely on your feedback for quality control.

We’re sorry to hear that we didn’t have the car you inquired about.  We sell over 4,000 vehicles a month, and they sell quickly.  Was the car you were interested in showing as available on our website or another website?  Our website is updated every 3 to 4 hours.  We have nearly 200 salespeople selling out of the inventory at the same time.  Often more th
 More ...
Jan 15, 2017
Excellent service. LARGE lot with MANY cars! Great selection and prices. Went to only look and could not pass up deal!! Now OWN the auto we were only dreaming about! Highly recommend this car buying service!
3 of 5 people found this review helpful.
Is this helpful? Yes | No

Response from Off Lease Only Orlando:

Dear Dean,

Thank you for sharing your experience, and we are so happy that you gave Off Lease Only a try and enjoyed it! We appreciate you and your business; we take pride in offering you a transparent experience and the lowest price in the nation on nearly new cars. It’s great to hear that your visit with us earned a 5-star rating! It’s also great to know that it’s an experience you’d recommend.

Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experien
 More ...
Jan 14, 2017
I loved my rep Keyla. The process as long. I brought my own financing and the finance guy Marty was giving me higher numbers. We went home for the night and came back and had another finance letter which Shamy was able to find at my Capital One. Check the car before you leave. One tire was only 10 psi, which made the car pull to the right when taking off, which really was a blessing for me though because it was being test drove by someone else as we were pulling in and they did not want the car. I bought it, it's a beautiful fun car to drive. Only a few minor things wrong that we can fix. You can't tell it's been in a accident.
3 of 3 people found this review helpful.
Is this helpful? Yes | No

Response from Off Lease Only Orlando:

Dear Carol,

First and foremost, thank you for your business.  We appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over 850 employees now, we rely heavily on your feedback for quality control.

We’re so glad to know that you enjoyed your experience with Keyla, and we hope that you felt like part of the family during your visit.

We apologize for the long wait. We understand how frustrating that can be. We’re looking forward to the completion of our expansion project in Orlando, when we&rsquo
 More ...
Jan 11, 2017
the vehicle I was calling about was not available - dealer should take off internet in a timely manner
13 of 14 people found this review helpful.
Is this helpful? Yes | No

Response from Off Lease Only Orlando:

Dear Guy,

We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location.  With over 850 employees now we rely on your feedback for quality control.

We’re sorry that the vehicle you called about was not available.  Our vehicles do sell quickly. We sell over 4,000 vehicles each month and update our website every 3 to 4 hours, but it is still possible to call and find out that the vehicle you were interested in was sold.  If you find a vehicle from our inventory on a third party site, these sites are not upda
 More ...
Jan 10, 2017
Thunderfan28
Great Customer Service
4 of 6 people found this review helpful.
Is this helpful? Yes | No

Response from Off Lease Only Orlando:

Dear Thunderfan,

At Off Lease Only, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your future car purchases.

Sincerely,
Your Off Lease Only Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Jan 10, 2017
gave good information, but wrecked car not for me
3 of 4 people found this review helpful.
Is this helpful? Yes | No

Response from Off Lease Only Orlando:

Dear John,

We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. We are really sorry to hear that you clearly did not get the level of service the owners started this company to provide. With over 850 employees now we rely on your feedback for quality control.

We’re glad to hear that you were pleased with the information you received.   

You mentioned that the wrecked car is not for you.  Regarding vehicles that have been in previous accidents, the difference between Off Lease Only and most dea
 More ...
Jan 9, 2017
Josh, the manager and the closer were great!
0 of 2 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear Miriam,

First and foremost, thank you SO much for your business and kind feedback on everyone that helped make your car buying experience quick and painless. Our customers deserve a pressure free smooth car buying experience, your satisfaction is what matters most.

Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands
 More ...
Jan 4, 2017
Didn't end up making the trip to buy from them, but they were helpful and prompt.
3 of 5 people found this review helpful.
Is this helpful? Yes | No

Response from Off Lease Only Orlando:

Dear Jordan,

We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location.  With over 850 employees now we rely on your feedback for quality control.  
                            
We’re glad to hear that you found our Orlando team to be helpful and prompt.
Is there a specific reason why you decided not to purchase from us?  Are you shopping from Out of State?  We sell over 400 vehicles to Out of State buyers every month.  We have a specialized Out of State division that also ships to locations throughout
 More ...
Jan 2, 2017
Zabook
Email only.. we just never follow upped.
2 of 4 people found this review helpful.
Is this helpful? Yes | No

Response from Off Lease Only Orlando:

Dear Zabook,

We appreciate your review. We take pride in offering you a transparent experience and the lowest price in the nation on nearly new cars.
Please come visit us soon.

Sincerely,
Your Off Lease Only Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Dec 31, 2016
I was contacted by Alexis who encourage me to come with no pressure.
1 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Off Lease Only Orlando:

Dear Annette,

We take great pride in our policies of no haggling, no pressure and no dealer fees! We want our customers to be happy and satisfied and we would like you to come visit us and try it for yourself. You won't be disappointment with our service.

We look forward to working with you soon.

Sincerely,
Your Off Lease Only Customer Service Team
Dennise R.
In behalf of Mark and Eileen Fischer, Owners
Dec 30, 2016
Had good resonse. Unfortunately, not the car we wanted.
3 of 3 people found this review helpful.
Is this helpful? Yes | No

Response from Off Lease Only Orlando:

Dear Chuck,

Thank you for sharing your experience, we are so happy that you gave Off Lease Only a try and enjoyed it! We appreciate your visit. Us at Off Lease Only,  take pride in offering you a transparent experience and the lowest price in the nation on nearly new cars.

Hearing that you had a Good response from our Team is the best thing we could hope for.  Although you didn't find the car you were looking for, we received about 1500 new vehicles every week. We hope you'll either check back with your sales person, or our Customer Service Department, check our website or use its "
 More ...
Dec 28, 2016
Was not truthful with the deal,, The Sells man was HORRIBLE!!! and we had to contact them several times.... RAN my credit 6 times... Will be telling everyone I know, what happen and will be reporting them to the better business bureau...
10 of 11 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear Tabatha,
We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over 850 employees now we rely on your feedback for quality control.
Who was the salesperson you were working with? Did you reach out to the Sales Manager when you were there? It sounds like there may have been a misunderstanding somewhere along the line. We apologize for your unfortunate experience
We would like more information regarding your experience.  You should be hearing from our Customer Service Director, Melissa, shortly if
 More ...
Dec 28, 2016
Great to work with
1 of 1 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear Larry,

Thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future.

Sincerely,
Your Off Lease Only Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer

Dec 24, 2016
They were very good they need to do more deals but they are stuck on a set price for me that is not good but I love the black Silverados it's Christmas time have a heart but otherwise they're very good they need to give me the truck for 28 thousand tag and taxes out the door
5 of 11 people found this review helpful.
Is this helpful? Yes | No

Response from Off Lease Only Orlando:

Dear Mikell,
We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. We are really sorry to hear that you clearly did not get the level of service the owners started this company to provide. With over 850 employees now we rely on your feedback for quality control.
It is true that we don’t negotiate. We COULD be like every other dealer, and add a FEW thousand dollars to the price of each vehicle, take off a thousand in negotiating, and have you believing you got a great deal.  But we’ve found that
 More ...
Dec 23, 2016
Ron4333
The dealer called but didn't know if he had the car in their inventory. He told me he would call me back. I never received a follow up call.
4 of 7 people found this review helpful.
Is this helpful? Yes | No

Response from Off Lease Only Orlando:

Dear Ron,

We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over 850 employees now we rely on your feedback for quality control.

We are really sorry to hear that you clearly did not get the level of service the owners started this company to provide.  Please reach out to our Customer Service Director, Melissa, toll free at 1-855-994-6396 so we can give you the immediate attention you deserve.  You can also reach us at customerservice@offleaseonly.com.

Our owners, Mark and Eileen Fischer, sta
 More ...
Dec 22, 2016
LeticiaAnn
Dealer responded but I found another car I was interested.
3 of 5 people found this review helpful.
Is this helpful? Yes | No

Response from Off Lease Only Orlando:

Dear LeticiaAnn.

Thank you for sharing your experience, we are so happy that you gave Off Lease Only a try and enjoyed it! We appreciate you and your review; we take pride in offering you a transparent experience and the lowest price in the nation on nearly new cars.
Please come visit us soon again!!   

Sincerely,
Your Off Lease Only Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Dec 20, 2016
Great cars are great prices no shenanigans
3 of 5 people found this review helpful.
Is this helpful? Yes | No

Response from Off Lease Only Orlando:

Dear Rich,

Thank you for your kind review! We greatly appreciate your visit and your 5-star rate. We take great pride in our policies of no haggling, no pressure and no dealer fees! We want our customers to be happy and satisfied. Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way.

We look forward to working with you.

Sincerely,
Your Off Lease Only Customer Service Team
Dennise R.
In behalf of Mark and Eileen Fischer, Owners
Dec 18, 2016
I asked them to tell me the features of the car and they didn't know nor they didn't attempt to find out. Buy somewhere else
4 of 8 people found this review helpful.
Is this helpful? Yes | No

Response from Off Lease Only Orlando:

Dear Ben,

We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over 850 employees now we rely on your feedback for quality control.

We’re sorry to hear that you didn’t get the information you needed.  Who was the salesperson you spoke to? Did you seek assistance from anyone else?  We take your comments seriously and would like more information regarding your experience so we can make the needed improvements and have the salesperson get additional training so they can better serve you.
 More ...
Dec 18, 2016
Quick response
3 of 3 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear Lorena,

We appreciate you feedback and your 5-star rating. We are glad that our staff was able to provide you a quick response on your inquiries. We take great pride in our policies of no haggling, no pressure and no dealer fees! We want our customers to be happy and satisfied and we are glad that was your case.

We look forward to working with you soon.

Sincerely,
Your Off Lease Only Customer Service Team
Dennise R.
In behalf of Mark and Eileen Fischer, Owners
Dec 17, 2016
Smonica
They had a great selection of vehicles to chose from and the sales agent was extremely helpful. I would recommend them to anyone looking for a used car!
4 of 4 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear Smonica,

We appreciate you taking the time to leave us a great review! We are pleased to hear that you had such a great experience with us and  that our Team did a great job in assisting you. Our number one goal is to have everyone walk away 100% satisfied and your feedback is the key to helping us achieve this goal.

Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened f
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Dec 13, 2016
Solid service, no nonsense, and we're on the road in a couple of hours. The place is busy, so expect some wait time...yet no worries...the coffee is great. Thanks
2 of 2 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear Dave,

We love hearing about customers that have a terrific experience at Off Lease Only,  and we are glad you are one of them! We know that buying a car is an important decision and we are proud that you chose our dealership. Our number one goal is to have everyone walk away 100% satisfied and your feedback is the key to helping us achieve this goal. We appreciate your recommendations as well.

Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has be
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Dec 13, 2016
Dizzy was my sells rep and he was great, I am very happy with my truck purchase
1 of 1 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear Miranda,

First and foremost, thank you SO much for your business and kind feedback on Dizzy, that helped make your car buying experience quick and painless.Our number one goal is to have everyone walk away 100% satisfied and your feedback is the key to helping us achieve this goal.

Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their cu
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Dec 13, 2016
very help service was good
1 of 1 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear Devon,

Thank you for sharing your experience, we are so happy that you gave Off Lease Only a try and enjoyed it! We appreciate you and your business; we take pride in offering you a transparent experience and the lowest price in the nation on nearly new cars.

Please come visit us soon again!!   

Sincerely,
Your Off Lease Only Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Dec 12, 2016
the dealer called and was very candid and helpful
1 of 1 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear Buddy,

We really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It’s quite an accomplishment to hear that our Team provided you the best dealer experience!

We hope to see you soon.

Sincerely,
Your Off Lease Only Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Dec 8, 2016
Received only an automated response from this dealer. Went to the dealer on 12/2/2016. This 2013 Lincoln had several reported accidents. Did not buy. Found a suitable Lincoln MKC. Salesman "Elvis" was professional in all aspects of his job. Good place to buy a car if you do your homework first. You may end up spending hours there getting financing. My advice is buy a car with warranty remaining and pay cash.
7 of 7 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear Bill,

First and foremost, thank you for your business.  We appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over 850 employees now, we rely heavily on your feedback for quality control.

We’re glad to hear that you were pleased with the service you received from Elvis, and we hope that you felt like part of the family during your visit.  We apologize that you received only an automated response with your initial inquiry. That is not the level of service the owners started this company to provi
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Dec 8, 2016
bery very good
2 of 2 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear Bill,

Thank you for your 5-star rating.We take great pride in our policies of no haggling, no pressure and no dealer fees! We want our customers to be happy and satisfied and we are pleased, that was your case.  

We look forward to working with you again.

Sincerely,
Your Off Lease Only Customer Service Team
Dennise R.
In behalf of Mark and Eileen Fischer, Owners
Nov 29, 2016
Very up front and helpful with ally questions. Always kept in touch with me and followed up even though I ultimately did not by a car with them.
3 of 3 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear Michelle,

Thank you for sharing your experience, we are so happy that you gave Off Lease Only a try and enjoyed it! We appreciate your visit.  We take pride in offering you a transparent experience and the lowest price in the nation on nearly new cars. Thank you also for your 5-star rating.
                 
Hearing that you had a GREAT experience is the best thing we could hope for.  Your business means a lot to us. Although you didn't purchase from us, we appreciate your feedback.

If you are in need of another car, we hope you'll either check back with our Sales Team or our Cus
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Nov 28, 2016
Vehicles advertised were available on the lot. Salespersons were very helpful. Very straight forward experience. If you know what you are looking for you can get a great car at an amazing price. VERY happy with my Infiniti QX80!
1 of 1 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear Rikkele,

We really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It’s quite an accomplishment to hear that our sales staff,  provided you the best dealer experience! Congratulations on your new Infinity QX80...

Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has hap
 More ...
Nov 26, 2016
Experience was not good at all. This dealer will sell the vehicle from under you while you are working on getting financed. They don't care if you get an unecessary hard inquiry on your credit.
8 of 9 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear Robert,

We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over 850 employees now we rely on your feedback for quality control.
We’re sorry to hear that your experience with our Off Lease Only Orlando location fell short of your expectations. So sorry to hear that the car you were interested in got sold. Unfortunately, that is a common problem.  Vehicles sell so quickly here. We realize it might sound like a sales pitch, but it’s so true.  We typically sell over 4,000 vehicles eac
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Nov 25, 2016
Friendly and informative as far as his info went. This was the vehicle I wanted but I did not buy it because there was no info on vehicle beyond I think 4,000 miles either from dealer or car fax. That sent up red flags to me. I would check back with them if they have another vehicle. They do have a large inventory of all types of vehicles.
3 of 3 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear Richard,
We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over 850 employees now we rely on your feedback for quality control.
It’s great to know that you found our Orlando team to be friendly and informative, and we hope that you felt like part of the family during your visit.
We do have plenty of vehicles to choose from, so don’t give up!  We’re confident that you’ll find the right car for you.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twent
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Nov 22, 2016
When all the way down there for nothing. Engine light was on could not even let me see the car
9 of 10 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear Mike,

We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over 850 employees now we rely on your feedback for quality control.

We’re sorry you weren’t able to see the car you were interested in.  We encourage our customers to set an appointment to come in so they know the car they want to see will be available, and even then sometimes the car can sell before they get there.  It sounds like the car you were interested in was being serviced.  In that event, it was good they found t
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Nov 22, 2016
We purchased this car which we found online. Our experience was seamless and any small problems were handled efficiently and quickly. The experience was one of the best car purchasing experiences we have had. We appreciated the honesty, forthrightness and efficiency of Jamal Baiji, our salesman, and even another salesmen who overheard us talking about a figure we didn't understand on our worksheet, and took the time to explain it to our satisfaction. Jamal Baiji, walked us pleasantly through the entire experience, which from test drive, to trade in, to purchase, to drive off the lot was 2 1/2 hours. We drove away in the car we wanted and are very happy.
2 of 4 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear Brenda,

We are truly grateful for this awesome review! We are thrilled that Jamal, was able to take care of you. He is a great asset to our team and we appreciate him providing you with the service that you deserve.

Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about e
 More ...
Nov 21, 2016
did not by the car in the picture but found a better car great service no pressure wonderful to work with
1 of 2 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear Michael,

It was a pleasure to read about your buying experience. Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that we were able to provide you with such a memorable and pleasant experience.

We look very forward to seeing you again in the future!

Sincerely,
Your Off Lease Only Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Nov 20, 2016
they sent the car fax promptly
Is this review helpful? Yes | No

Response from Off Lease Only Orlando:

Dear Greg,

Thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future.

Sincerely,
Your Off Lease Only Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Nov 18, 2016
While the salespeople are excellent (kudos and 5 stars to very helpful Chuck and Elvis!) and there are possible good quality deals, "buyer beware" is the phrase that pays. Their entire stock is auction-purchased lease cars, many of which have been involved in accidents, etc. - and have been passed over by the original dealership and related network for SOME reason. I did purchase a car from them, but keep in mind that they are "as is", so you had best know what you are evaluating (if you don't get a mechanic to inspect it thoroughly, you deserve what you get...) My two cents.
8 of 9 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear Mark,

First and foremost, thank you for your business.  We appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over 850 employees now, we rely heavily on your feedback for quality control.
It sounds like you have been misinformed by someone somewhere along the line.  Your salesperson should have explained how our company and our process works.  Our inventory comes from vehicles purchased from manufacturers’ auctions, which is where all dealers with any used car inventory purchase their vehicles.  
 More ...
Nov 15, 2016
responsive; eager to do business
4 of 6 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear George,

Thank you for taking the time to submit this amazing feedback. Our team takes pride in their fast and efficient customer service and will be ecstatic to hear that you left Off Lease Only satisfied . We appreciate you for trusting us with your car buying needs.

Sincerely,
Your Off Lease Only Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Nov 14, 2016
Couldn't find the car in the in the lot and had to wait longer for someone to find it. The car wasn't detailed the trunk was a mess. Took too long to look at a car I did not want.
10 of 10 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear Steve,

Thank you for taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over 850 employees now we rely on your feedback for quality control.

We’re really sorry to hear that you were unhappy with your visit.  Our Orlando location is our busiest location and is currently under construction for an expansion to accommodate our rapid growth. Its completion will help to alleviate the wait times. We typically have over 1300 vehicles in our Orlando inventory at any given time, with over 80 salespeople selling out of
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Nov 5, 2016
This car was advertise but not for sale anymore. Left noisey message on my answering machine. Hard to understand. We purchase another car.
6 of 7 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear Annette,

We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over 850 employees now we rely on your feedback for quality control.

We don’t typically advertise any individual cars, but instead we list every car we have in our inventory on our website.  We currently have over 4,000 cars in our inventory and average selling over 1,000 cars each week (4,000 each month).  They sell fast.  It’s not uncommon to have more than one individual interested in the same car at the same time, w
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Nov 4, 2016
My experience here was great. Everybody was nice and nobody was pushy. Even the people who weren't trying to sell me a car were helpful, always asking if I needed anything, wanted a drink, etc. They even brought me a phone charger when my battery was low. The salesman I worked with was very helpful and knowledgable about the car that I was looking to purchase. Since the car was sold as is, they also gave me the opportunity to drive it down to an independent service center for an inspection and an opinion about the state of the car before purchasing. Overall, very good experience. My only complaint is that they say they can get you a good rate, but even though I put down 30%, the best they could get me was still almost a full point worse than what my bank could get me.
5 of 6 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear Adrienne,

First and foremost, thank you for your business.  We appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over 850 employees now, we rely heavily on your feedback for quality control.

We’re so glad to hear that you enjoyed your experience with your salesperson, and we hope that you felt like part of the family during your visit!

We’re not the lender. We work with over 20 major lenders nationwide.  Did you discuss your concern with your Finance Manager or the sales manager?  Som
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Nov 3, 2016
The person who called me back was very rude and did not seem like he wanted to help so I went to the lot and waited over 2 hours and no one even offered to help.
12 of 12 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear Valued Customer,
We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over 850 employees now we rely on your feedback for quality control.
We are really sorry to hear that you clearly did not get the level of service the owners started this company to provide. Who was the salesperson who called you back and was rude?  Did you happen to get their name?  When you went to visit the dealership and no one offered to help you, did you approach one of the managers to let them know that you weren’t
 More ...
Nov 3, 2016
Very busy dealership,no pressure,if you like what you see buy it or someone else will.
2 of 3 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear Ken,

Thank you so much for your thoughtful review! We appreciate your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience. We are striving to ensure that everyone who visits us will recommend us to their friends and family. On behalf of your friends here at Off Lease Only, thank you for taking the time to share your comments.

Sincerely,

Your Off Lease Only Customer Care Team - Ed
On behalf of the owners – Mark and Eileen Fischer

Nov 1, 2016
Even though I didn't get the car dealer gave me good advice for me to pursue Better Credit to try again next time
0 of 2 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear Adrian,

Thank you for visiting Off Lease Only in Orlando. We’re glad you had a 5-star experience and that you found our financial advice helpful. Thanks also for sharing your thoughts about that experience. We look forward to seeing you again whenever you’re ready.

Sincerely,

Your Off Lease Only Customer Care Team - Ed
On behalf of the owners - Mark and Eileen Fischer
Oct 30, 2016
They did all they could. I was not ready to pull the trigger but they worked hard!
0 of 2 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear Keith,

Thank you for visiting Off Lease Only in Orlando and giving us the opportunity to earn your business. We’re glad you had a 5-star experience with us. Thanks also for sharing your thoughts about that experience. We look forward to seeing you again whenever you’re ready.

Sincerely,

Your Off Lease Only Customer Care Team - Ed
On behalf of the owners - Mark and Eileen Fischer
Oct 30, 2016
Dealer contacted me and told me he had the car. We texted and emailed back and forth so I could come up and see the car and hopefully buy it. At 9:30 at night I got a text saying the car was sold. He could have told me sooner...I have since leased a new VW Beetle convertible. I do not think I would use Off Lease again. Probably would not give them a referral.
7 of 7 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear Anne,

Thank you for sharing your feelings and your comments about your experience with our Off Lease Only Orlando location.  With over 850 employees now, we rely on your feedback for quality control.

So sorry to hear that the car you were interested in got sold.  Unfortunately, that is a common problem.  Vehicles sell so quickly here.  I realize it might sound like a sales pitch, but it’s so true.  We typically sell over 4,000 vehicles each month.  Because of our volume, we’re not able to hold vehicles for customers.  We do make special allowances for our customers who a
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Oct 29, 2016
Dealer replied with general information that is anyhow available on their web page. when I requested CARFAX, they replied that is available on their web page but that was not the case. They fail to answer my question regarding out of state sales taxes and registration.
6 of 6 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear Joe,

We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over 850 employees now we rely on your feedback for quality control.

We do have a complimentary Carfax available on our website for every vehicle we offer for sale.  It sounds like you may have needed some assistance in accessing it.  We apologize that help was not readily available for you as it should be.

We would be happy to send you a copy of any Carfax you’d like. Please reach out to our Customer Service Director, Meliss
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Oct 28, 2016
Great attention
0 of 2 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear Richard,

Hearing that you had a 5-STAR experience is the best thing we could hope for! Your satisfaction and your business mean a lot to us. Thank you for choosing Off Lease Only in Orlando.

Sincerely,

Your Off Lease Only Customer Care Team - Ed
On behalf of the owners – Mark and Eileen Fischer
Oct 28, 2016
I wanted to finance the car thru my credit union as I was already approved, and Off Lease Only Orlando was not willing to work with them. They were only interested in financing the car themselves. They wanted five references, copies of mortgage statement, utility bills, pay stubs, tax returns. I did not want to go thru all that again, when I already had a letter in hand from the credit union.
9 of 9 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear Todd,

We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. We are really sorry to hear that you clearly did not get the level of service the owners started this company to provide. With over 850 employees now we rely on your feedback for quality control.

We’re really sorry to hear about your frustration with the finance process.  There are some circumstances where we are unable to accept some lenders’ payments.  Please contact our Customer Service Director, Melissa, toll free at 1-855-
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Oct 25, 2016
Jerrys44kids
I was contacted by phone and Email. Each contact was pleasant and informative.
0 of 2 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear Jerrys44kids,

On behalf of the Off Lease Only team, we thank you for your inquiry and 5-star rating. It’s great to hear you were impressed with our follow up. We strive for total customer satisfaction, which includes following up to see if there are any questions or issues we can help our customers with, before or after the sale.

We appreciate your sharing your Off Lease Only experience with us and others and look forward to working with you in the future.

Sincerely,

Your Off Lease Only Customer Care Team - Ed
On behalf of the owners – Mark and Eileen Fischer
Oct 22, 2016
I received 3 emails from them and tried to reply to them all and returned as undeliverable
5 of 5 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear Steven,

We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over 850 employees now we rely on your feedback for quality control.

We’re really sorry to hear that you weren’t able to get through to us.  It’s extremely unusual for that to happen and we’re unsure of what might have caused that.  Please reach out to our Customer Service Director, Melissa, at customerservice@offleaseonly.com. Better yet, call her directly, toll free at 1-855-994-6396, so we can give you the
 More ...
Oct 20, 2016
Quick response from dealership
1 of 3 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear Tara,

Thank you for your interest. We appreciate your sharing your comments on your experience with Off Lease Only. We’re glad to hear that our responsiveness met with your satisfaction.

Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer’s ha
 More ...
Oct 20, 2016
rexl1200
Still waiting a week later for a total price out the door
3 of 3 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear Valued Customer,

We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. We are really sorry to hear that you clearly did not get the level of service the owners started this company to provide. With over 850 employees now we rely on your feedback for quality control.

Who was the salesperson you initially spoke with?  Was this an inquiry you made on the phone or by email?  We’d like to discuss this matter with you further so we can determine why you didn’t get a quick response.  Please re
 More ...
Oct 17, 2016
I haven't purchased a vehicle in over 15 years, after shopping around the interweb i came across off lease only! reviews were mixed, so i gave them a shot! Prices were better than all local competitors and the prices are firm which is find because your already saving thousands of dollars plus no dealer fee. 1 thing I will suggest is, get pre-approved thru a credit union or a bank..... There rates are higher then what you can get on your own! All cars are as-is so be aware of what your buying! I will buy there again no haggling no sale pressure! Just bring a lunch because they are very business and it can take a while!
3 of 3 people found this review helpful.
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Oct 15, 2016
great experience but did not have what we were looking for.
1 of 3 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear David,

Thank you for giving Off Lease Only the opportunity to earn your business. We’re pleased to hear you had a great experience, but sorry  you didn’t find the specific model you were looking for. Your business means a lot to us. We hope, in the near future, you'll either check back with the person who assisted you, check our website, www.OffLeaseOnly.com, or use our website’s "Notify Me" feature to specify the specific vehicle you're looking for. By using the “Notify Me” feature, we would then call you once the vehicle you had specified had c
 More ...
Oct 14, 2016
Asked about quantity of key fobs available and got a form letter reply - with copy of carfax. At least they don't harass you....
1 of 1 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear Andrea,

We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over 850 employees now we rely on your feedback for quality control.

We’re sorry to hear that you didn’t get a personal response on your inquiry.  Who did the form letter come from?  Do you know if they might have tried to reach you by phone?  In any event, please contact our Customer Service Director, Melissa, at customerservice@offleaseonly.com.  Better yet, please contact Melissa directly, toll free, at 1-855-994-6396
 More ...
Oct 14, 2016
Dealer was helpful and responsive.
0 of 2 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear Duke,

On behalf of the Off Lease Only team, we thank you for your inquiry and 5-star rating. It’s great to hear we were helpful and responsive. We strive for total customer satisfaction, which includes responding to any questions or concerns our customers have, before or after the sale.

We appreciate your sharing your Off Lease Only experience with us and others and look forward to working with you in the future.

Sincerely,

Your Off Lease Only Customer Care Team - Ed
On behalf of the owners – Mark and Eileen Fischer
Oct 13, 2016
Was an awesome experience they were very helpful and D.T and Anthony and shany were awesome would highly recommend. They put everything right in front of you , no hidden fees , no bull , just an awesome place
1 of 2 people found this review helpful.
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Oct 13, 2016
Dealer contacted me right away.
0 of 1 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear Bennie,

On behalf of the Off Lease Only team, we thank you for your inquiry. We appreciate your sharing your Off Lease Only experience with us and others and we look forward to working with you in the future.

Sincerely,

Your Off Lease Only Customer Care Team - Ed
On behalf of the owners – Mark and Eileen Fischer
Oct 8, 2016
Offlease very easy to deal with. They do call you back. Excellent prices.
0 of 2 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear Gayle,

On behalf of the Off Lease Only team, we thank you for your inquiry and 5-star rating. It’s great to hear you were impressed with our follow up. We strive for total customer satisfaction, which includes returning calls and following up to see if there are any questions or issues we can help our customers with, before or after the sale.

We appreciate your sharing your Off Lease Only experience with us and others and look forward to working with you in the future.

Sincerely,

Your Off Lease Only Customer Care Team - Ed
On behalf of the owners – Mark and Eileen
 More ...
Oct 5, 2016
When I called they informed me the photo advertised was not the car and the car had major mechanical issues and was in the parking lot with the other cars to be fixed and I couldn't buy it
5 of 5 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear Rebecca,

We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over 850 employees now we rely on your feedback for quality control.

It sounds like the vehicle you were interested in had a stock photo on our website.  It usually takes about 48 hours for actual photos of our vehicles to be posted.  We can have a vehicle in our inventory but the photos haven’t been taken yet.  If we discover that there is a problem with a vehicle, we have it serviced, which is what obviously happened in you
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Oct 4, 2016
This was the worst car buying experience I ever had. First of all, they had us waiting outside 20 minutes passed open in the hot sun because their meeting ran over. I drove 4.5 hours from Tallahassee to Orlando and that was a big inconvenience. Next after test driving and giving the ok on the vehicle, I left to check out of my hotel while my fiancé signed that finally documents. That's when they told her the car was in a previous accident. Before coming down,I checked the car fax ,and it wasn't on there so that's why I selected the vehicle. When I returned they explained it was on a different history from the auction which is unacceptable and it should've been in the comment section on the website. That was very deceitful move and you lost all my trust in that moment. Glen offered to reimburse us if we took it to get inspected in Tallahassee. I took it to get inspected and sent the receipt to Alex and Glen no one has gotten back with me. This is very poor customer service, deceitful car sales practice,& I'll never go back to this dealership again. Also I will advise my friends against visiting this dealership.
6 of 6 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear Harold,

We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over 800 employees now we rely on your feedback for quality control.

We understand how frustrated you must be.  We apologize for the inconvenience.  We offer complimentary Car faxes on every vehicle we sell, but it is true that sometimes information can come up that doesn’t necessarily show on the Carfax.  It is uncommon, but it can happen. It certainly is not a deliberate tactic that we use. That would obviously not benefit u
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Oct 2, 2016
HappyMe203
This dealer contacted me in a very timely manner. I have not bought a vehicle yet but will be checking with this dealer
0 of 2 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear HappyMe203,

Thank you for your interest. We appreciate your sharing your comments on your experience with Off Lease Only. We’re glad to hear that our responsiveness met with your satisfaction.

Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer&rsqu
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Oct 2, 2016
Drove from out of town and went inside the office. The place was a total disorganized mess just like a flea market and nobody offer assistance or even acknowledge us being there. After we wondered around the lot we located the vehicle and inspected it finding a lot of rust around the engine block bolts and corrosion around the engine seals.
3 of 4 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear Manuel,

We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. We are really sorry to hear that you clearly did not get the level of service the owners started this company to provide. With over 850 employees now we rely on your feedback for quality control.

Did you happen to contact any of our Sales Managers at that location to express the difficulties you were having?  If so, what was their response?  It’s unfortunate that the specific vehicle you were interested in seemed to have some possi
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Sep 23, 2016
ozzie56
We went late so we were able to look at inventory but we have not purchased as of yet!
0 of 2 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear ozzie56,

We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over 800 employees now we rely on your feedback for quality control.

Thank you for considering Off Lease Only for the purchase of your next vehicle. We’re glad to hear that, even though you arrived late, you were able to accomplish a look at our inventory, and we hope you felt like part of the family during your visit!

Please keep in mind that we sell over 4,000 vehicles each month, so the inventory is constantly changing
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Sep 15, 2016
Excellent service.. purhased 2016 srx
0 of 2 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear Angelia,

Hearing that you had an EXCELLENT experience is the best thing we could hope for! Your satisfaction and your business mean a lot to us. Thank you for choosing Off Lease Only in Orlando. Happy motoring with your 2016 SRX!               .

Sincerely,

Your Off Lease Only Customer Care Team - Ed
On behalf of the owners – Mark and Eileen Fischer

Sep 14, 2016
Did not follow up with me on two different vehicles. By the time I followed up with them, both vehicles were no longer available. Very poo communication.
3 of 3 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear Mike,

We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over 800 employees now we rely on your feedback for quality control.

We are really sorry to hear that you clearly did not get the level of service the owners started this company to provide.  We take pride in responding to each individual inquiry in a timely manner.  Thank you for bringing this matter to our attention.

Who was the person you were initially in contact with?  It would be greatly appreciated if you could provide us wi
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Sep 14, 2016
Have not done business with them yet, but preliminary experience is very good. They have responded to my inquiries about different autos in a very timely manner. When I find the car I want, I'll more than likely buy it from them.
0 of 2 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear Bill,

On behalf of the Off Lease Only team, we thank you for your inquiry and 5-star review. We appreciate your sharing your Off Lease Only experience with us and others and we look forward to working with you in the future.

Sincerely,

Your Off Lease Only Customer Care Team - Ed
On behalf of the owners – Mark and Eileen Fischer
Sep 12, 2016
Was contacted by representative in a timely manner with follow up by manager. They continue to provide additional vehicles of interest.
0 of 2 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear Bridget,

On behalf of the Off Lease Only team, we thank you for your inquiry and the 5-star review. We appreciate your sharing your Off Lease Only experience with us and others.
We’re so glad to hear that you are happy with the follow up service our Orlando Sales Manager has provided you with. We take pride in responding to each and every inquiry we receive, and we strive for total customer satisfaction. That includes following up to see if there are any questions or concerns we can address before, during, or after the sale.

Our owners, Mark and Eileen Fischer, started Off Le
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Sep 7, 2016
Very good.
0 of 1 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear Fernando,

Hearing that you had a FIVE STAR experience is the best thing we could hope for! Your satisfaction and your business mean a lot to us. Thank you for choosing Off Lease Only in Orlando.

Sincerely,

Your Off Lease Only Customer Care Team - Ed
On behalf of the owners – Mark and Eileen Fischer
Sep 5, 2016
Service and prices are AAA 1 , " off lease is the clear winner bottom line".
0 of 2 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear John,

Thank you for purchasing your vehicle at Off Lease Only. It’s great to hear that your visit with us earned a 5-star rating! We couldn't ask for nicer feedback and thank you for taking the time to share it!   

Sincerely,

Your Off Lease Only Customer Care Team - Ed
On behalf of the owners – Mark and Eileen Fischer
Sep 4, 2016
Quick initial response and follow up
0 of 2 people found this review helpful.
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Response from Off Lease Only Orlando:

Dear Rachelle,

On behalf of the Off Lease Only team, we thank you for allowing us to earn your business. We appreciate your sharing your Off Lease Only experience with us and others and we look forward to working with you in the future.

Sincerely,

Your Off Lease Only Customer Care Team - Ed
On behalf of the owners – Mark and Eileen Fischer

Sep 4, 2016
Prompt follow up
0 of 2 people found this review helpful.
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