Off Lease Only Miami

5580 NW 145th Street
Opa Locka, FL 33054

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Sales: (561) 609-0422

Today 9:00 AM - 9:00 PM (Open Now)
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https://static.cargurus.com/images/forsale/2019/08/19/13/36/2016_lexus_gx-pic-7488508885244562445-152x114.jpeg

2016 Lexus GX 460 Luxury 4WD Used Cars in Opa Locka, FL 33054

Great Deal
$6,069 BELOW
CarGurus IMV of $39,668

Price: $33,599

Mileage: 25,978

Location: Opa Locka, FL 33054

Average time on market: 36 days Certified Pre-Owned: No Transmission: Automatic Color: Claret Mica Description: Used 2016 Lexus GX 460 Luxury 4WD for sale - $33,599, 25,978 miles with Bluetooth, Leather Seats, Backup Camera, Sunroof/Moonroof, Aluminum Wheels, Navigation System
https://static.cargurus.com/images/forsale/2019/06/26/02/46/2016_bmw_m4-pic-4387660895597491354-152x114.jpeg

2016 BMW M4 Convertible RWD Used Cars in Opa Locka, FL 33054

Great Deal
$6,517 BELOW
CarGurus IMV of $47,516

Price: $40,999

Mileage: 16,025

Location: Opa Locka, FL 33054

Average time on market: 40 days Certified Pre-Owned: No Transmission: Automatic Color: Mineral Gray Metallic Description: Used 2016 BMW M4 Convertible RWD for sale - $40,999, 16,025 miles with Bluetooth, Leather Seats, Aluminum Wheels, Navigation System
https://static.cargurus.com/images/forsale/2019/08/13/18/56/2017_toyota_highlander-pic-2390542612105057214-152x114.jpeg

2017 Toyota Highlander XLE AWD Used Cars in Opa Locka, FL 33054

Great Deal
$3,220 BELOW
CarGurus IMV of $31,219

Price: $27,999

Mileage: 24,650

Location: Opa Locka, FL 33054

Average time on market: 32 days Certified Pre-Owned: No Transmission: Automatic Color: Predawn Gray Mica Description: Used 2017 Toyota Highlander XLE AWD for sale - $27,999, 24,650 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Adaptive Cruise Control, Bluetooth, Backup Camera, Aluminum Wheels
https://static.cargurus.com/images/forsale/2019/08/23/12/08/2016_subaru_outback-pic-7427755114642169828-152x114.jpeg

2016 Subaru Outback 2.5i Limited Used Cars in Opa Locka, FL 33054

Great Deal
$2,820 BELOW
CarGurus IMV of $21,819

Price: $18,999

Mileage: 37,386

Location: Opa Locka, FL 33054

Average time on market: 29 days Certified Pre-Owned: No Transmission: Continuously Variable Transmission Color: Tungsten Metallic Description: Used 2016 Subaru Outback 2.5i Limited for sale - $18,999, 37,386 miles with Bluetooth, Leather Seats, Backup Camera, Sunroof/Moonroof, Aluminum Wheels, Navigation System
https://static.cargurus.com/images/forsale/2019/05/08/18/07/2016_toyota_highlander-pic-5792260141137805707-152x114.jpeg

2016 Toyota Highlander XLE AWD Used Cars in Opa Locka, FL 33054

Great Deal
$3,135 BELOW
CarGurus IMV of $28,134

Price: $24,999

Mileage: 33,358

Location: Opa Locka, FL 33054

Average time on market: 31 days Certified Pre-Owned: No Transmission: Automatic Color: Ooh La La Rouge Mica Description: Used 2016 Toyota Highlander XLE AWD for sale - $24,999, 33,358 miles with Bluetooth, Leather Seats, Backup Camera, Sunroof/Moonroof, Aluminum Wheels, Navigation System
https://static.cargurus.com/images/forsale/2019/08/19/06/13/2016_ram_1500-pic-5845321301072051301-152x114.jpeg

2016 Ram 1500 Laramie Crew Cab 4WD Used Cars in Opa Locka, FL 33054

Great Deal
$3,897 BELOW
CarGurus IMV of $34,096

Price: $30,199

Mileage: 8,627

Location: Opa Locka, FL 33054

Average time on market: 35 days Certified Pre-Owned: No Transmission: Automatic Color: Bright White Clearcoat Description: Used 2016 Ram 1500 Laramie Crew Cab 4WD for sale - $30,199, 8,627 miles with Leather Seats, Sunroof/Moonroof, Power Package, Navigation System, LS Package, Alloy Wheels, Bluetooth, Backup Camera, Remote Start, Tow Package, Quick Order Package
https://static.cargurus.com/images/forsale/2019/08/19/04/20/2016_gmc_yukon-pic-7453886118207117462-152x114.jpeg

2016 GMC Yukon SLE 4WD Used Cars in Opa Locka, FL 33054

Great Deal
$3,806 BELOW
CarGurus IMV of $35,805

Price: $31,999

Mileage: 28,807

Location: Opa Locka, FL 33054

Average time on market: 36 days Certified Pre-Owned: No Transmission: Automatic Color: Summit White Description: Used 2016 GMC Yukon SLE 4WD for sale - $31,999, 28,807 miles with Navigation System, Suspension Package, Alloy Wheels, Bluetooth, Backup Camera, Remote Start, Convenience Package
https://static.cargurus.com/images/forsale/2019/08/19/04/29/2017_volvo_xc90-pic-488115897743800514-152x114.jpeg

2017 Volvo XC90 T6 Momentum AWD Used Cars in Opa Locka, FL 33054

Great Deal
$4,316 BELOW
CarGurus IMV of $42,315

Price: $37,999

Mileage: 13,167

Location: Opa Locka, FL 33054

Average time on market: 32 days Certified Pre-Owned: No Transmission: Automatic Color: Crystal White Pearl Metallic Description: Used 2017 Volvo XC90 T6 Momentum AWD for sale - $37,999, 13,167 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Bluetooth, Backup Camera, Aluminum Wheels, Remote Start
https://static.cargurus.com/images/forsale/2019/08/19/04/38/2017_toyota_camry_hybrid-pic-514614324090661219-152x114.jpeg

2017 Toyota Camry Hybrid LE FWD Used Cars in Opa Locka, FL 33054

Great Deal
$2,910 BELOW
CarGurus IMV of $17,609

Price: $14,699

Mileage: 38,051

Location: Opa Locka, FL 33054

Average time on market: 34 days Certified Pre-Owned: No Transmission: Continuously Variable Transmission Color: Midnight Black Metallic Description: Used 2017 Toyota Camry Hybrid LE FWD for sale - $14,699, 38,051 miles with Steel Wheels, Bluetooth, Backup Camera
https://static.cargurus.com/images/forsale/2019/08/19/06/32/2016_ford_edge-pic-2484421715848545680-152x114.jpeg

2016 Ford Edge SEL AWD Used Cars in Opa Locka, FL 33054

Great Deal
$3,099 BELOW
CarGurus IMV of $20,398

Price: $17,299

Mileage: 34,992

Location: Opa Locka, FL 33054

Average time on market: 30 days Certified Pre-Owned: No Transmission: Automatic Color: Shadow Black Description: Used 2016 Ford Edge SEL AWD for sale - $17,299, 34,992 miles with Bluetooth, Backup Camera, Alloy Wheels
https://static.cargurus.com/images/forsale/2019/08/20/18/33/2017_acura_rdx-pic-897688089678078617-152x114.jpeg

2017 Acura RDX AWD Used Cars in Opa Locka, FL 33054

Great Deal
$2,608 BELOW
CarGurus IMV of $25,607

Price: $22,999

Mileage: 20,709

Location: Opa Locka, FL 33054

Average time on market: 25 days Certified Pre-Owned: No Transmission: Automatic Color: Basque Red Pearl Ii Description: Used 2017 Acura RDX AWD for sale - $22,999, 20,709 miles with Bluetooth, Backup Camera, Sunroof/Moonroof, Aluminum Wheels
https://static.cargurus.com/images/forsale/2019/08/19/05/03/2016_honda_pilot-pic-3011432184152946306-152x114.jpeg

2016 Honda Pilot EX-L AWD Used Cars in Opa Locka, FL 33054

Great Deal
$2,715 BELOW
CarGurus IMV of $27,214

Price: $24,499

Mileage: 27,209

Location: Opa Locka, FL 33054

Average time on market: 26 days Certified Pre-Owned: No Transmission: Automatic Color: Crystal Black Pearl Description: Used 2016 Honda Pilot EX-L AWD for sale - $24,499, 27,209 miles with Leather Seats, Sunroof/Moonroof, Power Package, Bluetooth, Backup Camera, Aluminum Wheels, Remote Start
https://static.cargurus.com/images/forsale/2019/07/31/02/12/2017_mercedes-benz_gle-class-pic-6262629839011368117-152x114.jpeg

2017 Mercedes-Benz GLE-Class GLE 350 4MATIC Used Cars in Opa Locka, FL 33054

Great Deal
$4,471 BELOW
CarGurus IMV of $34,470

Price: $29,999

Mileage: 35,631

Location: Opa Locka, FL 33054

Average time on market: 21 days Certified Pre-Owned: No Transmission: Automatic Color: Selenite Grey Metallic Description: Used 2017 Mercedes-Benz GLE-Class GLE 350 4MATIC for sale - $29,999, 35,631 miles with Bluetooth, Backup Camera, Sunroof/Moonroof, Aluminum Wheels
https://static.cargurus.com/images/forsale/2019/08/19/07/00/2016_ford_edge-pic-682533677273282103-152x114.jpeg

2016 Ford Edge SEL AWD Used Cars in Opa Locka, FL 33054

Great Deal
$2,920 BELOW
CarGurus IMV of $20,919

Price: $17,999

Mileage: 28,159

Location: Opa Locka, FL 33054

Average time on market: 30 days Certified Pre-Owned: No Transmission: Automatic Color: Kona Blue Metallic Description: Used 2016 Ford Edge SEL AWD for sale - $17,999, 28,159 miles with Bluetooth, Backup Camera, Alloy Wheels
https://static.cargurus.com/images/forsale/2019/08/19/06/13/2015_infiniti_qx60-pic-6646010700749065241-152x114.jpeg

2015 INFINITI QX60 AWD Used Cars in Opa Locka, FL 33054

Great Deal
$2,962 BELOW
CarGurus IMV of $23,761

Price: $20,799

Mileage: 35,683

Location: Opa Locka, FL 33054

Average time on market: 37 days Certified Pre-Owned: No Transmission: Continuously Variable Transmission Color: Graphite Shadow Description: Used 2015 INFINITI QX60 AWD for sale - $20,799, 35,683 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Bluetooth, Backup Camera, Aluminum Wheels, Remote Start, Cargo Package, Premium Package, P01 Premium Package
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All reviewers have been verified to have contacted this dealer – Learn More
Aug 9, 2019
Deuter got back with me every time several different occasions and several people getting back I think they've done a good job if I was to buy a car this is probably the dealership that I would go through
Response from current dealership:
Dear John

Thank you so much for your Off Lease Only 5 star rating!  We appreciate the feedback. Your business means a lot to us. Thank you for choosing Off Lease Only! We look forward to assisting you with your car journey!

Sincerely,

Your Off Lease Only Customer Care Team - Kayann

On behalf of the owners – Mark and Eileen Fischer
Aug 4, 2019
Very helpful Listened closely Very respectful of my time and issues
Response from current dealership:
Dear S

Thank you so much for your Off Lease Only 5 star rating!  We appreciate the feedback. Your business means a lot to us. Thank you for choosing Off Lease Only! We wish you many happy miles in your new ride, and we look forward to serving you for many years to come!

Sincerely,

Your Off Lease Only Customer Care Team - Kayann

On behalf of the owners – Mark and Eileen Fischer
Aug 4, 2019
They were very helpful.
Response from current dealership:
Dear David,

Thank you so much for your Off Lease Only 5 star rating!  We appreciate the feedback. Your business means a lot to us. Thank you for choosing Off Lease Only! We wish you many happy miles in your new ride, and we look forward to serving you for many years to come!

Sincerely,

Your Off Lease Only Customer Care Team - Kayann

On behalf of the owners – Mark and Eileen Fischer
Aug 1, 2019
The dealer knowledgeable, professional, and helpful.
Response from current dealership:
Dear Renay,

Thank you so much for your Off Lease Only 5 star rating!  We appreciate the feedback. Your business means a lot to us. Thank you for choosing Off Lease Only! We wish you many happy miles in your new ride, and we look forward to serving you for many years to come!

Sincerely,

Your Off Lease Only Customer Care Team - Kayann

On behalf of the owners – Mark and Eileen Fischer
Jul 31, 2019
jaybutler804
Quick response and follow up. I did not buy the vehicle.
Response from current dealership:
Dear jaybutler804,

Thank you so much for your Off Lease Only 4 star rating!  We appreciate the feedback. Your business means a lot to us. Thank you for choosing Off Lease Only! We look forward to serving you for many years to come!

Sincerely,

Your Off Lease Only Customer Care Team - Kayann

On behalf of the owners – Mark and Eileen Fischer
Jul 27, 2019
Great customer service!!
Response from current dealership:
Dear Janet,

Thank you so much for your Off Lease Only 4 star rating!  We appreciate the feedback. Your business means a lot to us. Thank you for choosing Off Lease Only! We wish you many happy miles in your new ride, and we look forward to serving you for many years to come!

Sincerely,

Your Off Lease Only Customer Care Team - Kayann

On behalf of the owners – Mark and Eileen Fischer

Jul 22, 2019
BurtRose
After initial contact, salesperson promised to respond with specific info about the vehicle, and dropped the ball. Haven't heard from him since, even after a reminder text to him. Specifically, early on, salesperson did not mention that the car needed a clutch replacement, after only 8k miles. I found that out later, from another salesman.. When I asked for details from the mechanic working on the clutch, the first salesman promised he would provide that promptly. But, then vanished. -- Also, got different stories from the two salesmen as to whether the car was ready for delivery, or still in the shop for clutch replacement. Can't recommend this dealer.
Response from current dealership:
Dear BurtRose,

We take your concerns seriously, and are disappointed to hear that, initially, your salesperson did not get back to you.  Our Customer Service Team will be reaching out to you, shortly, if they haven’t already, to follow up with you.  In the event that they are unable to reach you, please contact them, toll free, at 1-833-794-5316.  You can also reach us at customerservice@offleaseonly.com.  We’re here to help!

We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Miami location. With nearly a
 More ...
Jul 20, 2019
Great
Response from current dealership:
Dear Mike

Thank you so much for your Off Lease Only 5 star rating!  We appreciate the feedback. Your business means a lot to us. Thank you for choosing Off Lease Only! We wish you many happy miles in your new ride, and we look forward to serving you for many years to come!

Sincerely,

Your Off Lease Only Customer Care Team - Kayann

On behalf of the owners – Mark and Eileen Fischer
Jul 13, 2019
Informative,helpful,courteous, Pleasant
Response from current dealership:
Dear Benny,

Thank you so much for your Off Lease Only 5 star rating!  We appreciate the feedback. Your business means a lot to us. Thank you for choosing Off Lease Only! We wish you many happy miles in your new ride, and we look forward to serving you for many years to come!

Sincerely,

Your Off Lease Only Customer Care Team - Kayann

On behalf of the owners – Mark and Eileen Fischer

Jul 11, 2019
GuruH9CSG
These folks are honest as the day is long. They are not hiding a thing and actually go out of their way to make sure you have full disclosure on the vehicle prior to purchase. They saved me a lot of time and hassle. I would not hesitate to buy from here.
Response from current dealership:
Dear GuruH9CSG,

Thank you so much for taking the time to write a review and  rate your experience with Off Lease Only! We really appreciate the feedback! We hope you felt like part of the family during your visit.

The owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 250,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each cus
 More ...
Jul 8, 2019
BDCTOMMY
This dealer provided no outlet for mechanical evaluation with Car just wanted to sell it and not work with you to get the car properly evaluated had no list of mechanics to offer or additional assistance beyond the average. If Car was still available I’d consider buying it if they let me put a deposit and get a mechanic over there they would not even do that I would say off lease is very difficult to deal with for anyone trying to buy a car out of town. What good is a great deal if you can’t mechanically inspect the car remotely by sending qualified technicians to the site. The rep seem to be only interested in a quick sale locally
2 people found this review helpful.
Response from current dealership:
Dear Valued Customer,

We take your concerns very seriously, and we understand your frustration.  We’d like to investigate this matter further.  We always encourage our customers to have a third party inspection on their vehicle of choice.  We don’t understand why this information was not made available to you.  Please reach out to our Customer Service Team, toll free, at 1-833-794-5316.  You can also reach us at customerservice@offleaseonly.com.  We’d like to help!

Our owners, Mark and Eileen Fischer, started this company over twenty years ago with two cars, their life
 More ...
Jul 5, 2019
Rodney was very helpful.
Response from current dealership:
Dear Bill,

Thank you so much for taking the time to rate your experience with Off Lease Only! We really appreciate the feedback! We hope you felt like part of the family during your visit.

Off Lease Only is proud to offer the most transparent used car buying experience with no hidden fees, no stress of haggling price.

We look forward to hearing from you again.

Sincerely,

Your Off Lease Only Customer Care Team – Dillon

On behalf of the owners - Mark and Eileen Fischer
Jun 30, 2019
Jim2571
Got to me quickly and no pressure to purchase now. Thank you!
Response from current dealership:
Dear Jim2571,

Thank you so much for your Off Lease Only 5 star rating!  We appreciate the feedback. Your business means a lot to us. Thank you for choosing Off Lease Only! We wish you many happy miles in your new ride, and we look forward to serving you for many years to come!

Sincerely,

Your Off Lease Only Customer Care Team - Kayann

On behalf of the owners – Mark and Eileen Fischer
Jun 21, 2019
EP1x
Good service
Response from current dealership:
Dear EP1x,

Thank you so much for your Off Lease Only 5 star rating!  We appreciate the feedback. Your business means a lot to us. Thank you for choosing Off Lease Only! We wish you many happy miles in your new ride, and we look forward to serving you for many years to come!

Sincerely,

Your Off Lease Only Customer Care Team - Kayann

On behalf of the owners – Mark and Eileen Fischer

Jun 19, 2019
NelsonCohen
Very responsive, answered questions quickly and provided requested documentation.
Response from current dealership:
Dear NelsonCohen,

Thank you so much for your Off Lease Only 5 star rating!  We appreciate the feedback. Your business means a lot to us. Thank you for choosing Off Lease Only! We wish you many happy miles in your new ride, and we look forward to serving you for many years to come!

Sincerely,

Your Off Lease Only Customer Care Team - Kayann

On behalf of the owners – Mark and Eileen Fischer

Jun 15, 2019
Excellent!
Response from current dealership:
Dear Eric,

Thank you so much for your Off Lease Only 5 star rating!  We appreciate the feedback. Your business means a lot to us. Thank you for choosing Off Lease Only! We wish you many happy miles in your new ride, and we look forward to serving you for many years to come!

Sincerely,

Your Off Lease Only Customer Care Team - Kayann

On behalf of the owners – Mark and Eileen Fischer
Jun 12, 2019
Great response time
Response from current dealership:
Dear Samuel,

Thank you so much for your Off Lease Only 4 star rating!  We appreciate the feedback. Your business means a lot to us. Thank you for choosing Off Lease Only! We wish you many happy miles in your new ride, and we look forward to serving you for many years to come!

Sincerely,

Your Off Lease Only Customer Care Team - Kayann

On behalf of the owners – Mark and Eileen Fischer
Jun 7, 2019
Quick response and knowledgeable.
Response from current dealership:
Dear dan,

Thank you so much for your Off Lease Only 5 star rating!  We appreciate the feedback. Your business means a lot to us. Thank you for choosing Off Lease Only! We wish you many happy miles in your new ride, and we look forward to serving you for many years to come!

Sincerely,

Your Off Lease Only Customer Care Team - Kayann

On behalf of the owners – Mark and Eileen Fischer
Jun 4, 2019
Georgy Golovenkin
It was fast and complect. Good offer
Response from current dealership:
Dear Georgy,

Thank you so much for your Off Lease Only 5 star rating!  We appreciate the feedback. Your business means a lot to us. Thank you for choosing Off Lease Only! We wish you many happy miles in your new ride, and we look forward to serving you for many years to come!

Sincerely,

Your Off Lease Only Customer Care Team - Kayann

On behalf of the owners – Mark and Eileen Fischer

Jun 2, 2019
They seem like a first class company. Good follow=up, straight forward and no games or gimmicks.
Response from current dealership:
Dear Bob,

Thank you so much for your Off Lease Only 5 star rating!  We appreciate the feedback. Your business means a lot to us. Thank you for choosing Off Lease Only! We wish you many happy miles in your new ride, and we look forward to serving you for many years to come!

Sincerely,

Your Off Lease Only Customer Care Team - Kayann

On behalf of the owners – Mark and Eileen Fischer

Jun 1, 2019
Kerry Blount
Good contact but this was not the right car for me.
Response from current dealership:
Dear Kerry,

Thank you so much for your Off Lease Only 5 star rating!  We appreciate the feedback. Your business means a lot to us. Thank you for choosing Off Lease Only! We look forward to serving you for many years to come!

Sincerely,

Your Off Lease Only Customer Care Team - Kayann

On behalf of the owners – Mark and Eileen Fischer

May 22, 2019
Ben Curry
They have been very much in contact with me. I just haven’t on my end unfortunately.
Response from current dealership:
Dear Ben,

Thank you so much for your Off Lease Only 4 star rating!  We appreciate the feedback. Your business means a lot to us. Thank you for choosing Off Lease Only! We wish you many happy miles in your new ride, and we look forward to serving you for many years to come!

Sincerely,

Your Off Lease Only Customer Care Team - Kayann

On behalf of the owners – Mark and Eileen Fischer
May 22, 2019
Cartert4
The dealer contacted me and was very helpful
Response from current dealership:
Dear Cartert4,

Thank you so much for your Off Lease Only 5 star rating!  We appreciate the feedback. Your business means a lot to us. Thank you for choosing Off Lease Only! We wish you many happy miles in your new ride, and we look forward to serving you for many years to come!

Sincerely,

Your Off Lease Only Customer Care Team - Kayann

On behalf of the owners – Mark and Eileen Fischer
May 21, 2019
GuruLB9ML
Very helpful. I wish they were in my area.
Response from current dealership:
Dear GuruLB9ML,

Thank you so much for your Off Lease Only 5 star rating!  We appreciate the feedback. Your business means a lot to us. Thank you for choosing Off Lease Only! We wish you many happy miles in your new ride, and we look forward to serving you for many years to come!

Sincerely,

Your Off Lease Only Customer Care Team - Kayann

On behalf of the owners – Mark and Eileen Fischer

Apr 29, 2019
Thelma Jackson
They had only one key, there was a charge for the second key and they wouldn't accept a draft from my credit union.
5 people found this review helpful.
Response from current dealership:
Dear Thelma,

We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Miami location. With nearly 1000 employees now we rely on your feedback for quality control.

We accept payments in the form of a cashier’s check, wired transfer, money order, Florida personal check (with valid ID and Bank Statement), company checks with Corporate Office Title( with valid ID and Bank Statement) and finance. We do not accept credit or debit cards or bank drafts. All reviews are shared with the owner and our Customer Service Team in an
 More ...
Apr 27, 2019
GuruX2D8X
Very efficient and you can't beat their prices.
1 people found this review helpful.
Response from current dealership:
Dear GuruX2D8X,

Thank you so much for your Off Lease Only 5 star rating!  We appreciate the feedback. Your business means a lot to us. Thank you for choosing Off Lease Only! We wish you many happy miles in your new ride, and we look forward to serving you for many years to come!

Sincerely,

Your Off Lease Only Customer Care Team - Kayann

On behalf of the owners – Mark and Eileen Fischer
Apr 18, 2019
Couldn’t find the keys for the car. Waited about an hour
3 people found this review helpful.
Response from current dealership:
Dear Efren,

We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Miami location.

We realize how frustrating it can be to wait on something like locating keys.  Even at dealerships that don’t do volume, these things can happen.  Although, in general, keys are not that difficult to misplace, it’s really not a common problem, but it can happen.  We do have a system in place that normally keeps the keys quite well organized.

How was the rest of your experience?  We’d like to know.  Please reach out to
 More ...
Apr 15, 2019
GuruBRBDC
Miki Crespi is the best. She is honest helpful.
Response from current dealership:
Dear GuruBRBDC,

First and foremost, thank you for your business. We’re glad that Miki impressed you so much and was able to provide you with everything you needed. We appreciate your choosing Off Lease Only as we recognize that you had many different dealers to choose from, and we hope that you enjoy your new ride!. We look forward to working with you for many years to come.

Sincerely,
Your Off Lease Only Customer Care Team - Kayann
On behalf of the owners – Mark and Eileen Fischer
Apr 13, 2019
Responded, but a week late.
Response from current dealership:
Dear Patricia,

We really appreciate you taking the time to reach out and share your comments and feelings about your experience.
We do show that a response was made on the same day of your inquiry.  A message was left on your voicemail, but perhaps you didn’t receive it.  A second message was left a few days later, which may be the one you’re referring to.  It’s unfortunate that we were unable to connect.

Our owners, Mark and Eileen Fischer, started this company over twenty years ago with two cars, their life savings and a vision to create a different car buying exper
 More ...
Apr 7, 2019
basss5634
they replied the next day which was a Saturday
Response from current dealership:
Dear basss5634,

Thank you so much for taking the time to write a review and  rate your experience with Off Lease Only! We really appreciate the feedback! We hope you felt like part of the family during your visit.

The owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 250,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each cus
 More ...
Mar 24, 2019
Great dealer.
0 people found this review helpful.
Response from current dealership:
Dear Ramon,

Thank you so much for taking the time to write a review and  rate your experience with Off Lease Only! We really appreciate the feedback! We hope you felt like part of the family during your visit.

The owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 250,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each custome
 More ...
Mar 24, 2019
lalcarguy
Asked permission and texted me
1 people found this review helpful.
Response from current dealership:
Dear lalcarguy,

Thank you so much for taking the time to write a review and  rate your experience with Off Lease Only! We really appreciate the feedback! We hope you felt like part of the family during your visit.

The owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 250,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each cus
 More ...
Mar 23, 2019
Conscientious and helpful
2 people found this review helpful.
Response from current dealership:
Dear Debra,

Thank you so much for taking the time to write a review and  rate your experience with Off Lease Only! We really appreciate the feedback! We hope you felt like part of the family during your visit.

The owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 250,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each custome
 More ...
Mar 19, 2019
aktenfour
Seem to have a good selection, customer service is a joke. I asked how long it should typically take to ship to Wisconsin and was told “I have no clue sir” I asked if the shipping is $800 which I thought I saw on the website and was told “I have no idea, would you like to move forward with the sale?” That was our entire conversation aside me saying I’m obviously dealing with the wrong place and being told have a good night.
7 people found this review helpful.
Mar 8, 2019
It was great helped in every way.
Response from current dealership:
Dear Chelsey,

Thank you so much for taking the time to rate your experience with Off Lease Only! We really appreciate the feedback! We hope you felt like part of the family during your visit.

Off Lease Only is proud to offer the most transparent used car buying experience with no hidden fees, no stress of haggling price.

We look forward to hearing from you again.

Sincerely,

Your Off Lease Only Customer Care Team – Dillon

On behalf of the owners - Mark and Eileen Fischer
Mar 7, 2019
Realtor Gloria Page Keller Williams
Very Friendly !
2 people found this review helpful.
Response from current dealership:
Dear Realtor Gloria,

Thank you so much for your Off Lease Only 5 star rating!  We appreciate the feedback. Your business means a lot to us. Thank you for choosing Off Lease Only! We wish you many happy miles in your new ride, and we look forward to serving you for many years to come!

Sincerely,

Your Off Lease Only Customer Care Team - Kayann

On behalf of the owners – Mark and Eileen Fischer
Mar 1, 2019
Goldenmike
Too many follow up emails after I told them I wasnt interested
3 people found this review helpful.
Response from current dealership:
Dear Goldenmike,

Thank you so much for taking the time to provide your feedback.

We’re disappointed to hear that the follow up mails continued after you expressed that you were not interested.  We did look into this for you, and you should no longer receive any additional follow up emails or any other contact.

However, should you ever need our assistance, in any way, please don’t hesitate to reach out to our Customer Service Team, toll free, at 1-833-794-5316.  You can also reach us at customerservice@offleaseonly.com.  We’re happy to help!

Our owners, Mark and E
 More ...
Feb 28, 2019
GuruXLH73
The CarGurus description and price showed a $300 delivery charge TO Florida. I wrote and asked for verification on a few items ie: sunroof as the photo they showed was inaccurate, questioned about the $300 charge TO FLORIDA when the vehicle has always been in FL and asked IF that charge meant that they would move to a closer location for me, as 225 miles isn't worth the drive. I was overwhelmed with emails and phone calls but NEVER did get ANY answers to the specific questions I asked. I'm beginning to wonder IF they even SEE that portion where it reads OPTIONAL and the customer can ASK questions; as every dealership tends to IGNORE that and then the email deluge opens up. I would have driven there IF I could have gotten ACCURATE information from them to CONFIRM it wouldn't be a wasted 8 hr trip for me - - VERY disappointed!
8 people found this review helpful.
Response from current dealership:
Dear GuruXLH73,

We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Miami location. With nearly a thousand employees now we rely on your feedback for quality control.

It sounds like you did not receive the level of service the owners started this company to provide.  We would like more information regarding your experience, particularly who you received the emails and the calls from. All reviews are shared with the owner and our Customer Service Team in an effort to improve the overall customer experience moving forwar
 More ...
Feb 14, 2019
Budaman65
They were very helpful!!! Well look into it further on the Grand Sport 2017. Very interested of the car!!!!
2 people found this review helpful.
Response from current dealership:
Dear Budaman65,

Thank you so much for your Off Lease Only rating!  We appreciate the feedback. Your business means a lot to us. Thank you for choosing Off Lease Only! We look forward to serving you for many years to come!

Sincerely,

Your Off Lease Only Customer Care Team - Kayann

On behalf of the owners – Mark and Eileen Fischer
Feb 7, 2019
A++++++ dealership.
2 people found this review helpful.
Response from current dealership:
Dear Gary,

Thank you so much for your Off Lease Only 5 star rating!  We appreciate the feedback. Your business means a lot to us. Thank you for choosing Off Lease Only! We wish you many happy miles in your new ride, and we look forward to serving you for many years to come!

Sincerely,

Your Off Lease Only Customer Care Team - Kayann

On behalf of the owners – Mark and Eileen Fischer
Jan 29, 2019
Good
1 people found this review helpful.
Response from current dealership:
Dear Gene,

Thank you so much for taking the time to rate your experience with Off Lease Only! We really appreciate the feedback! We hope you felt like part of the family during your visit.

Off Lease Only is proud to offer the most transparent used car buying experience with no hidden fees, no stress of haggling price.

We look forward to hearing from you again.

Sincerely,

Your Off Lease Only Customer Care Team – Dillon

On behalf of the owners - Mark and Eileen Fischer
Jan 21, 2019
Good experience, they were friendly and accommodating.
Response from current dealership:
Dear Dean ,

Hearing that you had a GREAT experience with our team is the best thing we could hope for! Your business means a lot to us. Thank you for choosing Off Lease Only. We wish you many happy miles in your nearly new car. We look forward to serving you for many years to come!

Sincerely,
Your Off Lease Only Customer Care Team - Kayann
On behalf of the owners – Mark and Eileen Fischer

Jan 6, 2019
Great car, former rental, was in a crash, which I learned about only after focused inquiry. Im told that you have to accept their financng at a high interest rate. I wasted my time driving there only to be presented with a car that had been in a crash with an unclean Carfax. Look at the carmax before you go....
8 people found this review helpful.
Response from current dealership:
Dear Frank,

We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Miami location.

We offer a complimentary Carfax for every car we sell.  We also encourage you to take your vehicle of choice, prior to purchasing it, for a third party inspection.  There are Extended Service Agreements available up to 10 years and/or unlimited miles from your date of purchase.  

Who told you that you have to accept our financing at a high interest rate?  That is simply not true.  We are not the lender.  We’re powered by some of t
 More ...
Jan 5, 2019
Guru5VQL2
Good call. Informative and polite.
Response from current dealership:
Dear Guru5VQL2,

Thank you so much for your Off Lease Only review!  We appreciate the feedback and are pleased that your vehicle purchase experience with our team was so positive. Your business means a lot to us. Thank you for choosing Off Lease Only! We wish you many happy miles in your new ride, and we look forward to serving you for many years to come!

Sincerely,

Your Off Lease Only Customer Care Team - Kayann

On behalf of the owners – Mark and Eileen Fischer
Jan 3, 2019
Dale Magee
Staff do not seem knowledgeable about the vehicles, difficult to get a hold of, vehicles are inaccurately described, not responsive to request. I wanted this car, but gave up as not confident with any of the sales people I tried working with.
4 people found this review helpful.
Response from current dealership:

Dear Dale,

We really appreciate you taking the time to reach out and share your comments and feelings about your experience. With nearly a thousand employees now we rely on your feedback for quality control.

It sounds like you didn’t actually speak to anyone at our Miami location.  Were you ever connected to a sales associate? All reviews are shared with the owner and our Customer Service Team in an effort to improve the overall customer experience moving forward. We would like the opportunity to rectify the situation.  Our Customer Service Manager, Erodita, has been trying to re
 More ...
Dec 18, 2018
GuruV1VLB
After an email inquiry, a salesmen called and said sorry they are not negotiable on the price. I wanted to laugh because the car has been advertised for over 450 days on cargurus. The salesmen then told me that he will text me his cell number and I am thinking for what? Two days later another salesmen called me and asked is this Mr._____ i said "yes". He said "when you come in to see the car" ;"can you come in today" the idiot did not even notice that I live over 1200 miles from the deal and I had told the first salesmen that I am inquiring because my parents live 10 min away from the dealership. In short, they hire the stereotypical "used car salesmen" I gave them 2 starts for being persistent in contacting me via phone. FYI there were 14 cars within a 25 mile radius, so there was nothing special about the car.
3 people found this review helpful.
Response from current dealership:
Dear GuruV1VLB,

We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Miami location. With nearly a thousand employees now we rely on your feedback for quality control.

We’re sorry to hear that you were unhappy with your experience.  We handle around 1200 calls per day (incoming only), and don’t often have the location of the customer information available.  In South Florida it’s not uncommon for people to have area codes from all over the country.  

If a vehicle was here for 450 days, the price was
 More ...
Dec 16, 2018
GuruX7Q3Z
Very helpful and still trying to work on a deal for me
Response from current dealership:
Dear Valued Customer,

Thank you so much for your Off Lease Only review!  We appreciate the feedback and are pleased that your vehicle purchase experience with our team was so positive. Your business means a lot to us. Thank you for choosing Off Lease Only! We look forward to serving you for many years to come!

Sincerely,

Your Off Lease Only Customer Care Team - Kayann

On behalf of the owners – Mark and Eileen Fischer
Dec 2, 2018
GuruX6P2Z
Very good service, sincere and honest. Had my best interest
Response from current dealership:
Dear GuruX6P2Z,

Thank you so much for your Off Lease Only review!  We appreciate the feedback and are pleased that your vehicle purchase experience with our team was so positive. Your business means a lot to us. Thank you for choosing Off Lease Only! We wish you many happy miles in your new ride, and we look forward to serving you for many years to come!

Sincerely,

Your Off Lease Only Customer Care Team - Kayann

On behalf of the owners – Mark and Eileen Fischer
Nov 13, 2018
msumatt
Great experience
Response from current dealership:
Dear msumatt,

Hearing that you had a GREAT experience is the best thing we could hope for! Your business means a lot to us. Thank you for choosing Off Lease Only. We wish you many happy miles in your nearly new car. We look forward to serving you for many years to come!

Sincerely,
Your Off Lease Only Customer Care Team - Kayann
On behalf of the owners – Mark and Eileen Fischer
Nov 8, 2018
Guru9T24J
Offer made on car at full Purchase price with contingencies. At first offer was rejected. Later salesman, George, inform they would accept my offer/contingencies. I immediately moved out to purchase the vehicle, George then informed me that vehicle was sold. Gaming or incompetence!
2 people found this review helpful.
Response from current dealership:

Dear Guru9T24J,

We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Miami location. With nearly a thousand employees now we rely on your feedback for quality control.

So sorry to hear that the car you were interested in got sold.  Unfortunately, that can happen.  Vehicles sell so quickly here.  We realize it might sound like a sales pitch, but it’s so true.  We typically sell over 5,000 vehicles each month.  Because of our volume, we’re not able to hold vehicles for customers.  We do make special circumst
 More ...
Oct 26, 2018
Nice environment knowledgeable salesman.
Response from current dealership:
Dear Graciela ,
Thank you so much for taking the time to write a review and  rate your experience with Off Lease Only! We really appreciate the feedback! We hope you felt like part of the family during your visit.

The owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 250,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each custo
 More ...
Oct 25, 2018
GuruTR5P8
They keep calling you nonstop even after you tell them to take you off calling list.
2 people found this review helpful.
Oct 24, 2018
sergeaubin
A-1
Response from current dealership:
Dear sergeaubin,

Thank you so much for your Off Lease Only review!  We appreciate the feedback and are pleased that your vehicle purchase experience with our team was so positive. Your business means a lot to us. Thank you for choosing Off Lease Only! We wish you many happy miles in your new ride, and we look forward to serving you for many years to come!

Sincerely,

Your Off Lease Only Customer Care Team - Kayann

On behalf of the owners – Mark and Eileen Fischer
Oct 14, 2018
Bought car, great experience
Response from current dealership:
Dear Jonathan ,

On behalf of your friends at Off Lease Only in Miami, we would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with our team.

We will be sharing your feedback among our team. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. Thank you for your business and for choosing Off Lease Only as your used car destination.

Sincerely,

Your Off Lease Only Customer Care Team - Kayann
On behalf of the owners – Mark and Eileen Fischer
Oct 10, 2018
Fast response!
Response from current dealership:
Dear Ewald,

Thanks so much for the 5-star review!! We really appreciate the feedback and are pleased to hear that you were contacted immediately following your inquiry. Off Lease Only strives to make sure that everyone finds just the right vehicle, and has an outstanding experience working with our team! (even if you don’t buy from us.)

The owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 200,000 loyal customers now. The
 More ...
Oct 7, 2018
Guru31S5
Outstanding
Response from current dealership:
Dear Guru31S5 ,

Hearing that you had an OUTSTANDING experience is the best thing we could hope for! Your business means a lot to us. Thank you for choosing Off Lease Only. We wish you many happy miles in your nearly new car. We look forward to serving you for many years to come!

Sincerely,
Your Off Lease Only Customer Care Team - Kayann
On behalf of the owners – Mark and Eileen Fischer
Sep 23, 2018
Was a great buying experience aside of the emails and phone calls after I was already working with a salesman
Response from current dealership:
Dear Shane ,

Hearing that you had a GREAT experience is the best thing we could hope for! Your business means a lot to us. Thank you for choosing Off Lease Only. We wish you many happy miles in your nearly new car. We look forward to serving you for many years to come!

Sincerely,
Your Off Lease Only Customer Care Team - Kayann
On behalf of the owners – Mark and Eileen Fischer

Sep 19, 2018
GuruW6YDP
Responded fast
Response from current dealership:
Dear GuruW6YDP,

Thanks so much for the 5-star review!! We really appreciate the feedback and are pleased to hear that you were contacted immediately following your inquiry. Off Lease Only strives to make sure that everyone finds just the right vehicle, and has an outstanding experience working with our team! (even if you don’t buy from us.)

The owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 200,000 loyal customers now.
 More ...
Sep 15, 2018
GuruVQGDJ
Very responsive
Response from current dealership:
Dear GuruVQGDJ ,

Thanks so much for the 5-star review!! We really appreciate the feedback and are pleased to hear that you were contacted immediately following your inquiry. Off Lease Only strives to make sure that everyone finds just the right vehicle, and has an outstanding experience working with our team! (even if you don’t buy from us.)

The owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 200,000 loyal customers now.
 More ...
Sep 1, 2018
Good service
Response from current dealership:
Dear Bob ,

Hearing that you had a good experience is the best thing we could hope for! Your business means a lot to us. Thank you for choosing Off Lease Only. We wish you many happy miles in your nearly new car. We look forward to serving you for many years to come!

Sincerely,
Your Off Lease Only Customer Care Team - Kayann
On behalf of the owners – Mark and Eileen Fischer
Aug 30, 2018
They did everything to help me
Response from current dealership:
Dear Abel,

Thank you so much for your Off Lease Only review!  We appreciate the feedback and are pleased that your vehicle purchase experience with our team was so positive. Your business means a lot to us. Thank you for choosing Off Lease Only! We look forward to serving you for many years to come!

Sincerely,

Your Off Lease Only Customer Care Team - Kayann

On behalf of the owners – Mark and Eileen Fischer
Aug 23, 2018
Quick response but I decided against Mercedes
Response from current dealership:
Dear Rich

Thanks so much for the 5-star review!! We really appreciate the feedback and are pleased to hear that you were contacted immediately following your inquiry. Off Lease Only strives to make sure that everyone finds just the right vehicle, and has an outstanding experience working with our team! (even if you don’t buy from us.)

The owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 200,000 loyal customers now. The gr
 More ...
Aug 15, 2018
Paul Smith
Responsive to my questions.
Response from current dealership:
Dear Valued Customer,

Thank you so much for your Off Lease Only review!  We appreciate the feedback and are pleased that your vehicle purchase experience with our team was so positive. Your business means a lot to us. Thank you for choosing Off Lease Only! We wish you many happy miles in your new ride, and we look forward to serving you for many years to come!

Sincerely,

Your Off Lease Only Customer Care Team - Dillon

On behalf of the owners – Mark and Eileen Fischer
Aug 5, 2018
Brian Cash
Fast contact. I was just looking not buying car that moment and they gave me all the info i wanted and promptly.Very helpful.
1 people found this review helpful.
Response from current dealership:
Dear Valued Customer,

First and foremost, thank you for your business. We appreciate your choosing Off Lease Only as we recognize that you had many different dealers to choose from. We’re glad that you enjoyed your experience with our team and we hope you felt like one of the family during your visit.

The owners started this business with 2 cars and their life savings and have grown it to the largest independent used car dealership in the nation for two reasons: saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying exp
 More ...
Aug 3, 2018
ahaddock14
I received three obviously automated replies to my query regarding availability and price, and one that appeared to be a legitimate reply but may also have been automated. None of the responses answered my questions. This dealership is a three hour round trip for me; if the vehicle I am interested in is no longer available, I do not want to make the drive. Disappointing, given the great reviews I had seen.
1 people found this review helpful.
Response from current dealership:
Dear ahaddock14,

We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Miami location.

We are really sorry to hear that you clearly did not get the level of service the owners started this company to provide. Thank you for bringing this matter to our attention.  With nearly a thousand employees now we rely on your feedback for quality control.

However, we don’t have a phone number or email address for you in our system, so we’ve been unable to reach out to you to provide you with more detailed information
 More ...
Jul 31, 2018
Nburdge01
Fast response!
Response from current dealership:
Dear Valued Customer,

Thank you so much for your Off Lease Only review!  We appreciate the feedback and are pleased that your vehicle purchase experience with our team was so positive. Your business means a lot to us. Thank you for choosing Off Lease Only! We wish you many happy miles in your new ride, and we look forward to serving you for many years to come!

Sincerely,

Your Off Lease Only Customer Care Team - Dillon

On behalf of the owners – Mark and Eileen Fischer
Jul 30, 2018
They did a good job getting back quickly. I am not ready to buy or lease yet so I have not followed through. However, I had two sales people called me back and they were very helpful and tried to guide me to the right vehicle.
Response from current dealership:
Dear Valued Customer,

We appreciate your choosing Off Lease Only as we recognize that you had many different dealers to choose from. We’re glad that you enjoyed your experience with our team and we hope you felt like one of the family during your visit.

The owners started this business with 2 cars and their life savings and have grown it to the largest independent used car dealership in the nation for two reasons: saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience.

On behalf of your friends here at Off
 More ...
Jul 26, 2018
Representatives contacted me in a timely manner asking if I had any questions or if I would like to set up a test drive. They were considerate and polite and were not pushy. I'm very pleased with their professionalism and will gladly do business with them when the right car comes along.
Response from current dealership:
Dear Valued Customer,

We appreciate your choosing Off Lease Only as we recognize that you had many different dealers to choose from. We’re glad that you enjoyed your experience with our team and we hope you felt like one of the family during your visit.

The owners started this business with 2 cars and their life savings and have grown it to the largest independent used car dealership in the nation for two reasons: saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience.

On behalf of your friends here at Off
 More ...
Jul 25, 2018
Viper89
Responded quickly. No games with pricing. Seemed like honest people. I wasn't able to buy the car because they don't take deposits and I live 4 hours away.
Jul 25, 2018
Very prompt communication! Helpful
Response from current dealership:
Dear Valued Customer,

First and foremost, thank you for your business. We appreciate your choosing Off Lease Only as we recognize that you had many different dealers to choose from. We’re glad that you enjoyed your experience with our team and we hope you felt like one of the family during your visit.

The owners started this business with 2 cars and their life savings and have grown it to the largest independent used car dealership in the nation for two reasons: saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying exp
 More ...
Jul 23, 2018
Giuvel Fontirroche
Overall great service. Quick and smooth process. Only thing I didn't like was they didn't fill the gas tank and they left the windshield dirty.
1 people found this review helpful.
Response from current dealership:
Dear Giuvel,

We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Miami location. With nearly a thousand employees now we rely on your feedback for quality control.

We understand your concern regarding the low amount of fuel in your vehicle.  Most of our vehicles arrive with low amounts of fuel.   Normally, when vehicles are shipped, it is preferred that they are shipped with the lowest amount of fuel possible. This helps keep the weight of a shipment down, which affects shipping costs, as well as avoids unnecessary amo
 More ...
Jul 7, 2018
I received several calls in response to my inquiry. When I got to the dealership the terrific customer service began as soon as I entered the front door. Gloria the salesperson thoroughly explained the process and answered all my questions, gave me all the time I needed to decide. There truly are no hidden fees. No pressure to buy. It was a pleasant buying experience.
2 people found this review helpful.
Response from current dealership:
Dear Joe,

First and foremost, thank you for your business. We appreciate your choosing Off Lease Only as we recognize that you had many different dealers to choose from. We’re glad that you enjoyed your experience with Gloria and our team, and our team, and we hope you felt like one of the family during your visit.

The owners started this business with 2 cars and their life savings and have grown it to the largest independent used car dealership in the nation for two reasons: saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth
 More ...
Jun 27, 2018
Emmanuel was a great salesman helped me out and helped to the extreme
0 people found this review helpful.
Response from current dealership:
Dear Dan,

On behalf of all of us at Off Lease Only, I would like to thank you for sharing this great review about our Miami dealership! We are thrilled that you enjoyed your experience with Emmanuel. We will be sharing your feedback amongst our team. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. Thank you for your interest and for choosing Off Lease Only as your used car destination.

Sincerely,

Your Off Lease Only Customer Care Team - Ed
On behalf of the owners – Mark and Eileen Fischer



Jun 16, 2018
GuruDL4G7
Good experience. Just too far away
1 people found this review helpful.
Response from current dealership:
Dear GuruDL4G7,

Thank you so much for taking the time to reach out and share your comments and feelings about your experience with Off Lease Only. With over 850 employees now we rely on your feedback for quality control.

We're pleased to hear that your shopping experience with Off Lease Only earned us 5-stars! As far as being too far away to do business with us, we sell cars all over the world. Did your sales person fail to tell you about our Home Delivery option? We can deliver a vehicle right to your front door.

We would like the opportunity to help you find a great deal on a qualit
 More ...
Jun 11, 2018
GuruDY9J
Replied fast and answered all my questions.
1 people found this review helpful.
Response from current dealership:
Dear GuruDY9J,

Thank you for the kind feedback!  We are pleased to hear that we replied to your inquiry promptly, and that all of your questions were answered. Off Lease Only strives to make sure that everyone finds just the right vehicle, and has an outstanding experience working with our team!

The owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 200,000 loyal customers now. The growth has happened for two main reasons- savin
 More ...
Jun 9, 2018
Great! Answer all question efficiency.
0 people found this review helpful.
Response from current dealership:
Dear Fernando,

First and foremost, we appreciate you taking the time and effort to write a review about your Off Lease Only experience. We are delighted to hear that we answered all of your questions efficiently, and that your positive experience has earned us FIVE stars. We couldn't ask for nicer feedback!

Thank you for choosing Off Lease Only in Miami. We look forward to serving you for many years to come!

Sincerely,

Your Off Lease Only Customer Care Team - Robin
On behalf of the owners - Mark and Eileen Fischer
Jun 7, 2018
Very responsive and considerat company. easy to do business with.
Response from current dealership:
Dear Michael,

Thank you for your business and kind review on Off Lease Only in Miami! It’s great to hear that your shopping experience with our team earned us a 5-star rating! We couldn't ask for nicer feedback and thank you for taking the time to share it. We look forward to serving you for years to come!

Sincerely,

Your Off Lease Only Customer Care Team - Robin
On behalf of the owners – Mark and Eileen Fischer
Jun 3, 2018
Everyone I worked with from Kevin, who showed me the car, to Ray (GM) and Omar (financing), and Santiago, who just wrapped up everything, was professional and polite. Even with the volume of business they do, they make a buyer feel valued. I'd recommend this dealership. ,
1 people found this review helpful.
Response from current dealership:
Dear Deborah,

You have no idea how much it means to us to hear this kind of feedback. Our goal is for Off Lease Only's customers to have an outstanding experience and it sounds like Ray and our team delivered. Thank you for sharing this awesome review about our dealership. It's also great to know that your positive experience has earned us your high recommendation. We couldn't be happier. Our satisfied customers continue to be our best advertisement.

Thank you for choosing Off Lease Only in Miami. We wish you many happy miles in your new ride - and we look forward to serving you for yea
 More ...
May 26, 2018
GuruW8PMZ
I asked about SPECEFIC vehicles. He said essentially, Welcome! C'mon down! But NOT A WORD about the vehicles I asked about. We did not go.
4 people found this review helpful.
Response from current dealership:
Dear GuruW8PMZ,

We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Miami location. We are really sorry to hear that you clearly did not get the level of service the owners started this company to provide. With over 850 employees now we rely on your feedback for quality control.

Who did you speak to regarding your inquiry?  Was it an operator, or was it a salesperson?  We take pride in personally responding to each individual’s inquiry, and we apologize that you didn’t receive the level of service the owner
 More ...
May 25, 2018
I went to the location to look at the unit and could not get help. The place was like a swap meet and you’ve they actually had a wait to see a salesperson. My time is too valuable to wait.
3 people found this review helpful.
Response from current dealership:
Dear Jay,

We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Miami location. With over 850 employees now we rely on your feedback for quality control.
Did you have an appointment when you went to our Miami location?  It gets really busy, and an appointment always helps.  However, you should have received help regardless.  How long did you wait?  

According to Auto Trader, the average amount of time it takes to buy a car is six hours.  There is some wait time involved.  We realize that waiting is never a favorite thin
 More ...
May 15, 2018
very nice and detailed info
Response from current dealership:
Dear Michael,

Thanks so much for the 5-star review!! We really appreciate the feedback. Off Lease Only strives to make sure that everyone finds just the right vehicle, and has an outstanding experience working with our team!

The owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring abo
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May 11, 2018
Very poor communication.... hard to get in touch with my salesman. I never received the phone call they promised me about an update on a car till today. I am always the one who call them.
2 people found this review helpful.
Response from current dealership:

Dear Ernsline,

We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Miami location. With over 850 employees now we rely on your feedback for quality control.
We take pride in personally responding to every inquiry and providing prompt replies. We realize how frustrated you must be from the poor communication you received, and not getting responses back in a timely manner.  We are really sorry that you clearly did not receive the level of service the owners started this company to provide.  We would like the opportunity
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May 10, 2018
I am near Orlando and salesmen became disinterested as auto was in Miami and they don't shift cars to Orlando
2 people found this review helpful.
Response from current dealership:
Dear Francis,

We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Miami location. With over 850 employees now we rely on your feedback for quality control.
We are sorry to hear that you clearly did not get the level of service the owners started this company to provide.  Please don’t give up!  Contact our Customer Service Manager, Erodita, toll free, at 1-855-994-6396, so we can give you the immediate attention you deserve, and provide you with the help that is needed.  You can also reach us at customerservice@offl
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May 8, 2018
Was about to purchase vehicle but deal fell thru due to dealer’s inflexibility over persistence to wanting to ship car rather than me just picking it up and driving it home. I had to wait on them to send a cashier’s check back to my credit union. Most people I dealt with were friendly and courteous over the phone, but it appeared to me they were either trying to hide something or they had a financial interest in the shipping. They claimed that it took 8 days for a cashier’s check to be mailed from Longview, TX in East TX to the Miami, FL area. I find that hard to believe and felt like I was lied to. I wanted to trust OffLeaseOnly.com but at the end of the day I couldn’t...
5 people found this review helpful.
Response from current dealership:
Dear Francisco,

We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Miami location. With over 850 employees now we rely on your feedback for quality control.

We’re glad that you found most of the employees you dealt with, over the phone, to be friendly and courteous.  We pride ourselves on our transparency, but are concerned that you felt otherwise.  You should be hearing from our Customer Service Manager, Erodita, shortly, if you haven’t already.  

We would like to know who was insistent on your shippin
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May 3, 2018
Response quick
Response from current dealership:
Dear Manuel,

We’re glad to hear that our team quickly assisted you with any questions you had. Thank you for taking the time to write such a kind review about your Off Lease Only experience. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience.

The owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 200,000 loyal customers now. The growth has hap
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Apr 28, 2018
Airbusdriver16
Good experience
Response from current dealership:
Dear Airbusdriver16,

Thank you so much for taking the time to rate your experience with Off Lease Only. We're thrilled to hear that your experience earned us FIVE stars. Thank you for choosing Off Lease Only in Miami. We look forward to seeing you again next time!

Sincerely,

Your Off Lease Only Customer Care Team – Robin
On behalf of the owners – Mark and Eileen Fischer
Apr 20, 2018
Was contacted by different people everytime they called me. Had to restate my questions everytime. Asked for updated photos of the vehicle and a walkaround video and that was never sent to me.
7 people found this review helpful.
Response from current dealership:
Dear Jesus,

We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Miami location. With over 850 employees now we rely on your feedback for quality control.

We are really sorry to hear that you clearly did not get the level of service the owners started this company to provide.  You should be hearing from our Customer Service Manager, Erodita, shortly, if you haven’t already, to address your concerns.  In the event that she is unable to reach you, please contact her, toll free, at 1-855-994-6396.  You can also reach
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Apr 20, 2018
Vol_Bengal
Only reason 1 star is because I couldn’t give negative 1 star. Their listing reflected no accident damage. I see the Carfax and it has structural damage. One of their out of state managers was rude, submitted to a buyers order to me with numbers that appeared to just be made up, temp tag fee added in twice, tried to add fees onto the deal under the guise of “services”, and was blatantly rude. Sales guy was nice - but they have some serious management issues.
11 people found this review helpful.
Response from current dealership:
Dear Vol_Bengal,

We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Miami location. With over 850 employees now we rely on your feedback for quality control.
We do offer a complimentary Car Fax online for every vehicle we sell.  “Structural damage” can be a very misleading term.  Typically, when "structural damage" is reported by the seller, and the seller is the auction, (which you’ll see on the Carfax) it means the Auction discovers some type of damage on a vehicle, and because they don't k
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Apr 13, 2018
Great service
Response from current dealership:
Dear Jamal,

Thank you so much for taking the time to rate your experience with Off Lease Only. We're thrilled to hear that your customer service at our Miami location earned 5-stars! We couldn't be happy. Thank you for taking the time to share your feedback with us and others.

The owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 200,000 happy customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a
 More ...
Apr 8, 2018
toast021
Answered all my questions promptly
Response from current dealership:
Dear toast021,

Thanks so much for the 5-star review!! We really appreciate the feedback and are pleased to hear that our customer service agent answered all your questions promptly. Off Lease Only strives to make sure that everyone finds just the right vehicle, and has an outstanding experience working with our team!

The owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 200,000 loyal customers now. The growth has happened for t
 More ...
Apr 7, 2018
pearl A
Great response. . But I don't know why most of their cars don't have navigation. . I would have bought from them if they did.
2 people found this review helpful.
Response from current dealership:
Dear Pearl,

We really appreciate you taking the time to reach out and share your comments and feelings about your experience with Off Lease Only. With over 850 employees now we rely on your feedback for quality control.

We're glad to hear that our customer service agent earned us a 4-star rating. Although, you had a positive experience with us, we are disappointed to know that you could not find the car you were looking for in our inventory. We have over 1600 vehicles in our current inventory with navigation systems. That's a lot of vehicles with navigation systems, when you consider tha
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Apr 3, 2018
Very professional, Jose Espinosa help me thru the hole transaction and fix all the little cosmetic issues I had with the car. Will recommend this dealer to others. Thank you Jose for all your help!
Response from current dealership:
Dear Nelson,

First and foremost, thank you for your business. We’re glad that Nelson impressed you so much and was able to provide you with everything you needed. We appreciate your choosing Off Lease Only as we recognize that you had many different dealers to choose from, and we hope that you enjoy your new ride.

On behalf of your friends at Off Lease Only, in Miami, we look forward to working with you for many years to come.

Sincerely,

Your Off Lease Only Customer Care Team - Robin
On behalf of the owners – Mark and Eileen Fischer

Mar 31, 2018
Pedro2040
Quick response and all information was provided.
Response from current dealership:
Dear Pedro2040,

Thanks so much for the 5-star review!! We really appreciate the feedback and are pleased to hear that our team provided you with fast service, and answered all of your questions. Off Lease Only strives to make sure that everyone finds just the right vehicle, and has an outstanding experience working with our team!

The owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 200,000 loyal customers now. The growth has h
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Mar 28, 2018
Nice dealer
Response from current dealership:
Dear Yoany,

On behalf of your friends at Off Lease Only in Miami, we would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your visit. We will be sharing your feedback among our team.

The owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuine
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Mar 23, 2018
Great
Response from current dealership:
Dear Alberto,

Thank you so much for taking the time to rate your experience with Off Lease Only. We're delighted to hear that your experience earned us FIVE stars. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. Thank you for your business and for choosing Off Lease Only as your used car destination.

On behalf of your friends at Off Lease Only, in Miami, we look forward to serving you for years to come!

Sincerely,

Your Off Lease Only Customer Care Team - Robin
On behalf of the owners – Mark and Eileen Fischer

Mar 22, 2018
Very good Rey was the manager @ juan( jc) was the sales men they was very helpful and Profetional I purchase the car last Friday
Response from current dealership:
Dear Valued Customer,

Thank you SO much for your awesome Off Lease Only review!  We appreciate your time and the extra effort it takes to provide your feedback.  We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience.  

We’re thrilled to hear that you enjoyed your purchase experience with Ray and Juan, and we hope you felt like part of the family during your visit to our Miami location.

Thank you for your business and for choosing Off Lease Only as your used car destination!  On behalf of your friends
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Mar 12, 2018
Scott and Mike were a pleasure to deal with. Very good service.
Response from current dealership:
Dear Cindy,

Thank you so much for your awesome Off Lease Only review!  We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience.  

We’re thrilled to hear that you enjoyed your Off Lease Only experience with Scott and Mike, and we hope you felt like part of the family during your visit to our Miami location.

The owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenom
 More ...
Mar 6, 2018
Dinorah
very good
0 people found this review helpful.
Response from current dealership:
Dear Dinorah,

Thank you so much for taking the time to rate your experience with Off Lease Only. We're thrilled to hear that your experience earned us 5-stars. We hope you felt like part of the family during your visit.

The owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about ea
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Feb 17, 2018
very very good
2 people found this review helpful.
Response from current dealership:
Dear Eddy,

We are thrilled to hear that your experience with our Miami location earned a 5-star rating! We hope you felt like part of the family during your visit.

The owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sal
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Feb 10, 2018
Staff was very helpful.
1 people found this review helpful.
Response from current dealership:
Dear Norma,

Thank you so much for taking the time to rate your experience with Off Lease Only, We're so glad to hear that you found our staff to be very helpful. Off Lease Only strives to make sure that everyone finds just the right vehicle, and has an outstanding experience working with our team!

The owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 200,000 loyal customers now. The growth has happened for two main reasons- sav
 More ...
Feb 6, 2018
Edonidd
Sent an automated email asking if I had any questions. Did not then answer the questions I did have.
2 people found this review helpful.
Response from current dealership:

Dear Edonidd,

We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Miami location. With over 850 employees now we rely on your feedback for quality control.

We are sorry to hear that you clearly did not get the level of service the owners started this company to provide. We take pride in promptly responding to each and every inquiry. The lack of customer service you received is unacceptable, and we need to make sure that this doesn’t happen again. Please contact our Customer Service Manger, Erodita, toll free, a
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Feb 4, 2018
GuruZX5HL
Very professional employee great communication skills.
0 people found this review helpful.
Response from current dealership:
Dear GuruZX5HL,

Thank you so much for your interest in Off Lease Only. We are delighted to hear such a great review about one of our employees. Our number one goal is 100% satisfaction and your feedback is key in helping us achieve this goal.

The owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and gen
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Feb 1, 2018
Great
0 people found this review helpful.
Response from current dealership:
Dear Don,

Thank you so much for taking the time to rate your experience with Off Lease Only. We're thrilled to hear that your visit earned us FIVE stars. We couldn't ask for nicer feedback and thank you for taking the time to share it!  

The owners started this business with 2 cars and their life savings and has grown it to the largest independent used car dealership in the nation for two reasons: saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience.  

Thank you for choosing Off Lease Only in Palm Beach. We lo
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Jan 21, 2018
They were quick to reply and very professional. They also sent info on other inventory.
1 people found this review helpful.
Response from current dealership:
Dear Walter,

Thanks so much for the 5-star review!! We really appreciate the feedback and are pleased to hear that our team responded quickly to your inquiry. Off Lease Only strives to make sure that everyone finds just the right vehicle, and has an outstanding experience working with our team!

The owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 200,000 loyal customers now. The growth has happened for two main reasons- saving
 More ...
Jan 12, 2018
I called them twice and they answer both time. They also answered all my question. I'm just waiting on the right color and package before I pull the trigger.
3 people found this review helpful.
Response from current dealership:
Dear Ron,

Thanks so much for the 5-star review!! We really appreciate the feedback and are pleased to hear that you received immediate attention following your inquiry. Off Lease Only strives to make sure that everyone finds just the right vehicle, and has an outstanding experience working with our team!

The owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 200,000 loyal customers now. The growth has happened for two main reason
 More ...
Jan 12, 2018
stanfalk62
Very professional and knowledgeable
0 people found this review helpful.
Response from current dealership:
Dear stanfalk62,

Thank you so much for taking the time to rating your experience with Off Lease Only. We're thrilled that your visit earned us FIVE stars and we hope you felt like part of the family at our Miami location.

The owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about e
 More ...
Jan 12, 2018
Rangerover1402
good company but no negotiation
3 people found this review helpful.
Response from current dealership:
Dear Rangerover1402,

Thank you so much for taking the time to reach out and share your comments and feelings about your experience with Off Lease Only.

We’re delighted to hear that Off Lease Only earned a good rating from you, and we hope you felt like part of the family during your visit to our Miami location. It's true that we don’t negotiate. We COULD be like every other dealer, and add a FEW thousand dollars to the price of each vehicle, take off a thousand in negotiating, and have you believing you got a great deal.  But we’ve found that most of our customers pref
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Jan 11, 2018
Musicamin
good
0 people found this review helpful.
Response from current dealership:
Dear Musicamin,

Thank you so much for taking the time to rate your experience with Off Lease Only! We hope you felt like  part of the family during your visit.

The owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. O
 More ...
Jan 9, 2018
Quick response to all my questions. Thanks
Response from current dealership:
Dear Alan,

Thanks so much for taking the time to rate your experience with Off Lease Only. We really appreciate the feedback and are pleased to hear that you received immediate attention following your inquiry. Off Lease Only strives to make sure that everyone finds just the right vehicle, and has an outstanding experience working with our team!

The owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 200,000 loyal customers now.
 More ...
Jan 8, 2018
Michelle and many others were very polite, felt as though I was in a factory it was sooooo busy and loud, overwhelming
2 people found this review helpful.
Response from current dealership:
Dear Raymonde,

First and foremost, thank you SO much for your interest in Off Lease Only! We appreciate the feedback and are happy that Michele and our team were very polite when assisting you. We genuinely care about each customer's satisfaction. With that said, we appreciate your feedback regarding your feelings about the dealership's environment, and will take your comments into consideration.

We would like the chance to speak with you directly and resolve any concerns you might still have. We're here to help. Please contact our Customer Service Manager, Erodita, toll free, at 1-855-9
 More ...
Jan 1, 2018
Excellent service and great prices.
1 people found this review helpful.
Response from current dealership:
Dear Karina,

On behalf of your friends at Off Lease Only in Miami, we would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your shopping experience. We will be sharing your feedback among our team. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. Thank you for your business and for choosing Off Lease Only as your used car destination.

Sincerely,

Your Off Lease Only Customer Care Team - Robin
On behalf of the owners – Mark and Eileen Fischer
Dec 28, 2017
Amazing experience , smooth and no stress , no haggle transaction , sales man was very knowledgeable and friendly , clear numbers no hidden fees
2 people found this review helpful.
Response from current dealership:
Dear Leo,

On behalf of your friends at Off Lease Only in Miami, we would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your purchase experience. We will be sharing your feedback among our team. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. Thank you for your business and for choosing Off Lease Only as your used car destination.

Sincerely,

Your Off Lease Only Customer Care Team - Robin
On behalf of the owners – Mark and Eileen Fischer

Dec 27, 2017
silvio13367
Good customer service. Didn't purchase car, but still considering other cars they offer.
1 people found this review helpful.
Response from current dealership:
Dear silvio13367,

Thank you SO much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience.  

We’re glad to hear that you received good customer service from our team, and we hope you felt like part of the family during your visit.

The owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experi
 More ...
Dec 19, 2017
Captdiamond
Quick response
2 people found this review helpful.
Response from current dealership:
Dear Captdiamond,

We really appreciate the feedback and are pleased to hear that you received a quick response immediately following your inquiry. Off Lease Only strives to make sure that everyone finds just the right vehicle, and has an outstanding experience working with our team!

The owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their cust
 More ...
Dec 18, 2017
GuruTKYV
Very good
0 people found this review helpful.
Response from current dealership:
Dear GuruTKYV,

Thank you so much for taking the time to rate your experience with Off Lease Only. We're thrilled to hear that your experience with our dealership earned a FIVE star rating!

The owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness befor
 More ...
Dec 13, 2017
GuruZ6HPG
I checked the car out but did not buy. Nice dealership no pressure great service and information and, lots of cars!
1 people found this review helpful.
Response from current dealership:
Dear GuruZ6HPG,

Thank you SO much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience.  

We are happy to hear that you were impressed with the service, as well as the selections of vehicles in our inventory. Off Lease Only strives to make sure that everyone finds just the right vehicle, and has an outstanding experience working with our sales team!

The owners, Mark and Eileen Fischer, started Off Le
 More ...
Dec 8, 2017
Followed up with me the next day very friendly I would probably do business again with them if they were a little closer
Response from current dealership:
John,

Thank you so much for your Off Lease Only review!  We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience.  

We’re happy to hear that you found our sales team to be friendly, and we're delighted that you would choose to do business with us again. As the #1 used car dealership, Off Lease Only is proud to offer an alternative to your typical used car buying experience that is completely transparent with no dealer fees and no stress of negotiating price.

We provide home delivery for our out-of-stat
 More ...
Nov 23, 2017
good service
1 people found this review helpful.
Response from current dealership:
Dear Armando,

Thank you so much for your Off Lease Only review! Thanks also for the 5-star rating! We appreciate the feedback and are pleased that your experience with our team was so positive. Your business means a lot to us. Thank you for choosing Off Lease Only in Miami. We look forward to serving you for many years to come!

Sincerely,

Your Off Lease Only Customer Care Team - Robin
On behalf of the owners – Mark and Eileen Fischer
Nov 22, 2017
Wes White
These folks are very professional and respond to requests for information in a flash.
2 people found this review helpful.
Response from current dealership:
Dear FJC_1956

Thanks so much for the 5-star review!! We really appreciate the feedback and are pleased to hear that you received quick response immediately following your inquiry. Off Lease Only strives to make sure that everyone finds just the right vehicle, and has an outstanding experience working with our team!

The owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for tw
 More ...
Nov 8, 2017
GuruZWWZN
I have made an appointment to go on a Friday at lunch time (1 pm). It took me 2 hours the entire visit to the dealer. I waited for 1 hour just to see the car and another 45 min to get my trade in appraised. After receiving a very low ball offer, they increased it AFTER i had left the dealership. By the time i was ready to go back the car was already sold to another customer. The person who received me was very polite and knowledgeable. The problem are the managers and the overall company process.
12 people found this review helpful.
Response from current dealership:
Dear GuruZWWZN,

We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Miami location. With over a thousand employees now we rely on your feedback for quality control.

It sounds like you came during a busy period.  We do a large volume of business, typically selling 4,000 a month.  Although we can have several customers come in at the same time, we do our conscientious best to provide individual attention and service to each and every one.  According to Auto Trader, the average time it takes to purchase a car is six hours
 More ...
Nov 7, 2017
Very slow to respond. I have seen OLO ads for years and the common opinion I hear from others is that they only sell lemons. Since I knew nothing about them first hand and I was interested in this truck, I did some more research. It turns out that they do sell quality cars with clean carfax’s and the cars with a bad carfax, they clealy call it out. In my research if other customer reviews, a common complaint is that they don’t have enough staff on hand to assist everyone at the lot and customers can spend hours there, even if the already know what they want to buy. I asked a question on CarGurus and it took the almost a week to get back to me. By then I had already decided that this truck wasn’t for me - it had a manufacturer buy back branded title which was clearly noted. My issue was that if the manufacturer couldn’t fix it the first three times, can I trust that they actually fixed it only after the law required them to buy it back? That’s a pretty big risk on my part and the price of the truck was far too high for that much risk AND the diminished value I would have to eat when I try to sell it in the future. Since this is a “no haggle” dealership, I couldn’t explain why it needed to be cheaper for me to be interested in it. Plus by the time they got back to me, I had already decided to pass on the truck so it was way too late.
6 people found this review helpful.
Response from current dealership:
Dear Paul,

We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Miami location. With over a thousand employees now we rely on your feedback for quality control.

We do offer vehicles that are manufacturers’ buybacks.  Statistics have shown that of all the cars bought back by the manufacturers under the lemon law, only 2% are truly “lemons”.  And those that have been proven to have a legitimate problem have been fixed by the manufacturer.  We have customers who recognize that some of the greatest values
 More ...
Oct 28, 2017
GuruJ8DS
Bad at returning calls. Twice they said they would call right back and its been a week and still no call back. Also wanted a car that they couldnt find when I went there and said they would call when they located it. Never called and I saw it again on there site call and asked why they never called and said it had to get service done and they would call me as soon as it gets back. Never called. I call a few days later and they sold it. Not very good communication.
4 people found this review helpful.
Response from current dealership:
Dear GuruJ8DS,

We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Miami location. With over a thousand employees now we rely on your feedback for quality control.

We’re really sorry to hear that you clearly did not receive the level of service that the owners started this company to provide. We would like to hear from you to gather some more details regarding your experience.  Who was the salesperson you were working with, who told you it was in service and that they would call you as soon as the car got back? W
 More ...
Oct 26, 2017
Horrible communication. Had to complain to management before a human contacted me instead of an email auto response.
3 people found this review helpful.
Response from current dealership:
Dear Jeff,

We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Miami location. With over a thousand employees now we rely on your feedback for quality control.

We are really sorry to hear that you clearly did not get the level of service the owners started this company to provide.  Thank you for bringing this matter to our attention. We take pride in personally responding to every inquiry. How many times did you receive an email auto response? We would really like to hear from you to determine where and how we went wro
 More ...
Oct 23, 2017
Very good
Response from current dealership:
Dear Kelcey,

Hearing that you had a FIVE STAR experience is the best thing we could hope for! Your satisfaction and your business mean a lot to us. Thank you for choosing Off Lease Only in Miami.

Sincerely,

Your Off Lease Only Customer Care Team - Ed
On behalf of the owners – Mark and Eileen Fischer
Oct 13, 2017
Very easy buying experience, No pressure sales
1 people found this review helpful.
Response from current dealership:
Dear John,

Thank you so much for your Off Lease Only review! Thanks also for the 5-star rating! We appreciate the feedback and are pleased that your vehicle purchase experience with our dealership was so positive. Your business means a lot to us. Thank you for choosing Off Lease Only in Miami. We wish you many happy miles in your new ride, and we look forward to serving you for many years to come!

Sincerely,

Your Off Lease Only Customer Care Team - Robin
On behalf of the owners – Mark and Eileen Fischer
Oct 11, 2017
I arrived 30 minutes late (it was not an easy place to find) and after I was there for about an hour I was told the car had been sold to an out of state buyer.
5 people found this review helpful.
Response from current dealership:
Dear MARIA,

Thank you for taking the time to share your thoughts and feelings about our Off Lease Only Miami location. With over a thousand employees now we rely on your feedback for quality control.

We understand how frustrating it can be when it’s a challenge to get to your destination.  Thank you for finding us, and we hope that you felt like part of the family during your visit.   We’re sure that your level of frustration increased when you learned that the car you were interested in was sold.

Unfortunately, that is a common problem.  Vehicles sell so quickly here.  We
 More ...
Sep 28, 2017
Off Lease Only dealership is hot & hectic. Kept me, child & family waiting outside in the hot sun for an hour. Cars were not fueled, charged or cleaned for test drives. License & car insurance are required for all test drivers. Positives, free water & hot dogs. The dealer called me several times after my test drive. Off Lease Only was a bad shopping experience!
10 people found this review helpful.
Response from current dealership:
Dear Rebecca,

Thank you so much for taking the time to share your thoughts and your feelings about your experience at our Miami location. With over one thousand employees now, your feedback is the most effective tool we have for quality control.

We're so glad you and family got to enjoy the hot dogs and water. Especially, regarding water during Florida's scorching summer months. We're disappointed to hear that the rest of your visit did not meet your expectations. As a side note, Off Lease Only is legally bound to require all test drivers to show proof of driver's license as well as proo
 More ...
Sep 8, 2017
IndyGixxer
I asked for photos. Never got them. Just a bunch of canned email responses,. Very disappointing interactions
6 people found this review helpful.
Response from current dealership:
Dear IndyGixxer,

We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Palm Beach location. With over a thousand employees now we rely on your feedback for quality control.

We’re so sorry to hear that you did not receive the level of service that the owners started this company to provide.  We take pride in personally responding to each and every inquiry that we receive.  Who did you ask for photos?  We understand why you’re disappointed.  Please contact our Customer Service Director, Melissa, toll free at 1-
 More ...
Sep 6, 2017
GuruDS8H9
courteous and informative
0 people found this review helpful.
Response from current dealership:
Dear GuruDS8H9,

Thank you for the 5-star rating and kind review about your experience with Off Lease Only. It’s great to hear that your visit with us earned a 5-star rating! We couldn't ask for nicer feedback and thank you for taking the time to share it.

Sincerely,

Your Off Lease Only Customer Care Team - Robin
On behalf of the owners – Mark and Eileen Fischer
Aug 31, 2017
great
0 people found this review helpful.
Response from current dealership:
Dear Greg,

Thank you so much for the 5-star rating! We hope you felt like part of the family during your visit to our Miami location. Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to of
 More ...
Aug 27, 2017
Luca gave us a good tour and explanation of the facilities and the car. Unfortunately my wife had other cars in mind.
0 people found this review helpful.
Response from current dealership:
Dear Samuel,

Thank you SO much for your thoughtful review! Thanks also for the 5-star rating. We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience.  

We’re glad to hear that you enjoyed your experience with Luca, and we hope you felt like part of the family during your visit to our Miami location.

Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a visio
 More ...
Read 355 old reviews
Aug 20, 2017
Mike Costanza contacted me the following day after viewing the car online. He listened and assured me that he'll be available when I'm ready. The experience so far has been great.
0 people found this review helpful.
Response from current dealership:
Dear Timothy,

Thank you SO much for your thoughtful review! Thanks also for the 5-star rating. We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience.  

We’re glad to hear that Mike is helping make your car shopping experience with Off Lease Only so pleasant.

Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying exper
 More ...
Aug 18, 2017
Jim Irwin
Responded promptly but car was no longer available.
1 people found this review helpful.
Response from current dealership:
Dear Jim,

Thank you for sharing your feelings and your comments about your experience with our Off Lease Only Palm Beach location.

It's encouraging to hear that our customer service team responded promptly when you called to inquire about a vehicle you recently saw on our website: www.offleaseonly,com  

We’re so sorry to hear that the car you were interested in got sold. Unfortunately, that is a common problem.  Vehicles sell so quickly here.  With that said, we do have a really awesome NOTIFY ME  feature on our website that’s available to you. Here’s the link to get
 More ...
Aug 18, 2017
Great customer service
0 people found this review helpful.
Response from current dealership:
Dear Esteban,

Thank you SO much for the 5-star rating! Your feedback is highly appreciated and is right on point with our main objective, great customer service! We hope that you felt like part of the family during your visit to our Miami location.

Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream car
 More ...
Aug 11, 2017
Awesome
1 people found this review helpful.
Response from current dealership:
Dear Stephanie,

Thank you so much for the Off Lease Only review and 5-star rating! We're thrilled to hear that you had an "awesome" experience, and we hope you felt like part of the family during your visit to our Miami location.

Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genu
 More ...
Aug 6, 2017
Belvedere_1005
Very quick and informative.
0 people found this review helpful.
Response from current dealership:

Dear Belvedere _1005,

Thanks also for the 5-star rating! We appreciate the feedback and are pleased that your experience with our staff was so positive. Your business means a lot to us.

Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before,
 More ...
Jul 26, 2017
Very quick response in answering my request.
1 people found this review helpful.
Response from current dealership:
Dear Timo,

Thank you so much for your Off Lease Only review! Thanks also for the 5-star rating! We appreciate the feedback and are pleased that your car shopping experience with our team was so positive.

Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's h
 More ...
Jul 25, 2017
Mrniyi
I was very interested in this vehicle. I called asked for 24 hour hold, paid for vehicle inspection from 3rd party since I am out of state and after the inspector checked the car they told me it was sold. :(
10 people found this review helpful.
Response from current dealership:
Dear Mrniyi,

We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Miami location. With over 850 employees now we rely on your feedback for quality control.

So sorry to hear that the car you were interested in got sold.  Unfortunately, that is a common problem.  Vehicles sell so quickly here.  We realize it might sound like a sales pitch, but it’s so true.  We typically sell over 4,000 vehicles each month.  Because of our volume, we’re not able to hold vehicles for customers.  We do make special circumstances
 More ...
Jul 15, 2017
DDG63
Responded quickly and were very helpful.
0 people found this review helpful.
Response from current dealership:
Dear DDG,

It is reassuring to know that our Team, provided you with a hassle-free and welcoming shopping experience. Off Lease Only primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve.

We look forward to doing business with you again.

Sincerely,
Your Off Lease Only Customer Care Team - Dennise
On behalf of the owners Mark and Eileen Fischer
Jul 14, 2017
Quick to respond
0 people found this review helpful.
Response from current dealership:
Dear Cliff,

Thank you for taking the time to submit your feedback. Our team takes pride in their fast and efficient customer service and will be ecstatic to hear that you left Off Lease Only satisfied. We are very appreciative of your 5-star review. We appreciate you for trusting us with your car buying needs and we hope to see you again.

Sincerely,
Your Off Lease Only Customer Care Team - Dennise
On behalf of the owners Mark and Eileen Fischer
Jul 2, 2017
Very responsive, did not provide 5 star rating as website indicated "we want your trade". However, after offering trade Rep. indicated this is a wholesale dealer, and trade value would be low. Perhaps changing website to reflect "trades welcome" is in order?
4 people found this review helpful.
Response from current dealership:
Dear Bobby,

We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Miami location. With over 850 employees now we rely on your feedback for quality control.

We hope that you felt like part of the family during your visit.

Thank you for your input, regarding our trades, and we will take it into consideration.  It sounds like you might have been dissatisfied with our trade appraisal process.  We would like to have the opportunity to discuss this with you.  Please contact our Customer Service Director, Melissa, toll free,
 More ...
Jun 27, 2017
ubusch
They answered my question quickly
0 people found this review helpful.
Response from current dealership:
Dear ubusch,
Thank you so much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience.
The owners began this company with their customers in mind; their goal was and still is to save you thousands. We strive for your satisfaction in helping you find the perfect car.
On behalf of your friends here at Off Lease Only, we look forward to seeing you soon!
Sincerely,
Your Off Lease Only Customer Care Team &ndas
 More ...
Jun 23, 2017
dougcvaudio
They did get back to me but it was a form letter. I asked a specific question about the vehicle.
2 people found this review helpful.
Response from current dealership:
Dear Doug,

Thank you for taking the time to share your experience with our Off Lease Only Miami location.

We’re so sorry that you did not get the level of service that the owners started this company to provide.  We take pride in personally responding to each individual inquiry.  It sounds like someone did not give the attention to your inquiry that was necessary.
Please contact our Customer Service Director, Melissa, toll free, at 1-855-994-6396.  You can also reach us at customerservice@offleaseonly.com.  We would like to answer your questions and provide the information you ne
 More ...
Jun 22, 2017
Timely contact
0 people found this review helpful.
Response from current dealership:
Dear John,

Thank you so much for taking the time to rate your experience with Off Lease Only publicly, on CarGurus, We are thrilled that your visit to our Miami location earned us a 5-star rating. We hope that you felt like part of the family during your visit.

Thank you for choosing Off Lease Only as your #1 Used Car Dealer!

On behalf of your friends here at Off Lease Only, we look forward to serving you for years to come!

Sincerely,

Your Off Lease Only Customer Care Team - Robin
On behalf of the owners – Mark and Eileen Fischer

Jun 13, 2017
Danny33030
Fabio Alves, is very helpful and very professional. Would definitely 100% recommend him to family and friends. Thank you for your help.
2 people found this review helpful.
Response from current dealership:
Dear Danny33030,

Thank you SO much for your business! It’s great to hear that your visit with us earned a 5-star rating! It’s also great to know that it’s an experience you’d recommend to friends and family as well. We couldn't ask for nicer feedback and thank you for taking the time to share it!  

The owners started this business with 2 cars and their life savings and has grown it to the largest independent used car dealership in the nation for two reasons: saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth
 More ...
Jun 11, 2017
Guru34WJ
Good
1 people found this review helpful.
Response from current dealership:
Dear Guru34WJ,

It's great to know that your Off Lease Only experience earned us a 5-star rating! We hope that you felt like part of the family during your visit to our Miami location.
Thank you for choosing Off Lease Only as your #1 used car dealership! We look forward to working with you for years to come.

Sincerely,

Your Off Lease Only Customer Care Team – Robin
On behalf of the owners – Mark and Eileen Fischer
Jun 4, 2017
Tloveangel
Gio was great with keeping in contact with me. Just kept running into too many cars with structure damage. We ending up buying directly from the dealer.
4 people found this review helpful.
Response from current dealership:
Dear Tloveangel,

Thank you so much for your thoughtful Off Lease Only review. Thanks also for the great rating! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience. We’re glad to hear that you enjoyed your experience with Giovanni, and we hope you felt like part of the family during your visit to our Miami location.

It's important to mention, that we do have a considerable amount of vehicles in our inventory with clean Carfa
 More ...
Jun 2, 2017
Good experience--no pressure and very good staff !
0 people found this review helpful.
Response from current dealership:
Dear Zen,

We're glad to hear that your sales experience with our staff was so pleasant.  Your business means a lot to us. Thank you for choosing Off Lease Only in Miami. We wish you many happy miles in your nearly new car. We look forward to serving you for many years to come!

Sincerely,

Your Off Lease Only Customer Care Team - Robin
On behalf of the owners – Mark and Eileen Fischer
Jun 1, 2017
This was the second vehicle purchased this year, that should say something in itself. From initial contact to after the sale, the follow up is amazing. Their inventory is full of beautiful and clean vehicles.
1 people found this review helpful.
Response from current dealership:
Dear Kelly,

On behalf of the Off Lease Only team, we thank you for allowing us to earn your business AGAIN! Thanks also for the 5-star rating. We appreciate your sharing your Off Lease Only experience with us and others, and we look forward to working with you for many years to come. Enjoy your ride!

Sincerely,

Your Off Lease Only Customer Care Team - Robin
On behalf of the owners – Mark and Eileen Fischer
May 26, 2017
They contacted me about the wrong car, and I've sent multiple emails since then and they never responded.
5 people found this review helpful.
Response from current dealership:
Dear Christina,

We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Miami location. With over 850 employees now we rely on your feedback for quality control.

We are really sorry to hear that you clearly did not get the level of service the owners started this company to provide. There is no excuse to not get a response, especially after you’ve sent multiple emails.

Please contact our Customer Service Director, Melissa, so we can have the opportunity to make things right by you.  You can reach Melissa, toll fre
 More ...
May 14, 2017
It was good. Car was purchased and is as advertised. I can recommend shopping with them.
2 people found this review helpful.
Response from current dealership:
Dear Tony,

Thank you SO much for your Off Lease Only review!  We appreciate your time and the extra effort it takes to provide your feedback.  We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience.  

We’re thrilled to hear that you enjoyed your sales experience with Off Lease Only, and we hope you felt like part of the family during your visit to our Miami location. It’s also great to know that it’s an experience you’d recommend to friends and family as well. We couldn't ask for nicer fe
 More ...
May 13, 2017
Dealer contacted me immediately. Many people loudly working in background. The SUV was not available. Half hour later I get a sales call for a warranty on a used car. And then another sales call. I have quit answering calls from Florida.
6 people found this review helpful.
Response from current dealership:
Dear Ann,

We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Miami location. With over 850 employees now we rely on your feedback for quality control.

You mentioned that you received several phone calls from Florida.  Were these all from Off Lease Only?  You should not have received a call regarding a warranty on a used car or any additional sales calls from us.  If you reach out to our Customer Service Director, Melissa, we’ll be happy to add a note in our files to stop calling you.  We do take pride in persona
 More ...
May 10, 2017
Bought a car flew in didn't know if the place was legit. Well it is great service great deals
2 people found this review helpful.
Response from current dealership:
Dear Bennie,

Thank you SO much for your business!! We appreciate you taking the time to post a review on CarGurus. Thanks also for the 5-star rating!
On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your new ride!   

Sincerely,
Your Off Lease Only Customer Care Team - Robin
On behalf of the owners – Mark and Eileen Fischer



May 6, 2017
Several sales people made initial contact but nothing about the vehicle in question. Still waiting. I also sent an email describing the vehicle I was looking for but so far no response. Yet another disappointment from another dealer.
5 people found this review helpful.
Response from current dealership:
Dear Jennifer,

We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Miami location. With over 850 employees now we rely on your feedback for quality control.

We are really sorry to hear that you clearly did not get the level of service the owners started this company to provide. Who were the salespeople who initially contacted you and what was discussed?  Please contact our Customer Service Director, Melissa, toll free, at 1-855-994-6396, so we can give you the immediate attention you deserve.
Our owners, Mark and Eile
 More ...
Apr 27, 2017
ilyasb
Buying this vehicle
3 people found this review helpful.
Response from current dealership:
Dear ilyasb,

Thank you so much for the 5-star rating!
On behalf of your friends here at Off Lease Only, we thank you for your business and look forward to working with you for many years to come.

Sincerely,
Your Off Lease Only Customer Care Team - Robin
On behalf of the owners – Mark and Eileen Fischer



Apr 27, 2017
Viva_2073
I asked them for more pictures. They respond my email with generic message but didn't sent me the pictures.
7 people found this review helpful.
Response from current dealership:
Dear Viva_2073,

We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Miami location. With over 850 employees now we rely on your feedback for quality control.

We are really sorry to hear that you clearly did not get the level of service the owners started this company to provide.

We take pride in personally responding to every inquiry we receive.  We apologize that you didn’t receive the photos you requested. Can you tell us who responded to you with a generic message?  Please contact our Customer Service Direc
 More ...
Apr 24, 2017
Junior was a great help. Great selection. Pleasant experience.
0 people found this review helpful.
Response from current dealership:
Dear Keith,

We are thrilled that you enjoyed your experience with Junior. Thank you SO much for sharing your feedback on CarGurus. Thanks also for the 5-star rating!

The owners began this company with their customers in mind; their goal was and still is to save you thousands. We strive for your satisfaction in helping you find the perfect car. We look forward to working with you on years to come.

Sincerely,
Your Off Lease Only Customer Care Team
Robin

Apr 10, 2017
great to deal with
0 people found this review helpful.
Response from current dealership:
Dear John,

We are so happy you had a GREAT experience at our Miami location. Thank you for sharing our Off Lease Only review on CarGurus. Thanks also for the 5-star rating!

The owners began this company with their customers in mind; their goal was and still is to save you thousands. We strive for your satisfaction in helping you find the perfect car. We look forward to working with you on years to come.

Sincerely,
Your Off Lease Only Customer Care Team
Robin


Apr 10, 2017
Great feed back.
0 people found this review helpful.
Response from current dealership:
Dear TLX_3501,

We really appreciate the 5-star rating!
Thank you for your business and for choosing Off Lease Only as your used car destination.  On behalf of your friends here at Off Lease Only, we look forward to helping you in any way we can to enjoy your new ride!

Sincerely,
Your Off Lease Only Customer Care Team - Robin
On behalf of the owners – Mark and Eileen Fischer

Apr 8, 2017
jmhkicker2
Quick and courteous. Answered my questions. Five stars.
0 people found this review helpful.
Response from current dealership:
Dear jmhkicker2

Thank you so much for your Off Lease Only review. Thanks also for the 5-star rating! Your feedback is highly appreciated and is right on point to our main objective, excellent customer service!

Respectfully,
Your Off Lease Only Customer Care Team - Robin
On behalf of the owners – Mark and Eileen Fischer
Mar 25, 2017
Very good
0 people found this review helpful.
Response from current dealership:
Dear Zaida,

Hearing that you had a FIVE STAR experience is the best thing we could hope for! Your satisfaction and your business mean a lot to us. Thank you for choosing Off Lease Only in Miami.

Sincerely,

Your Off Lease Only Customer Care Team - Ed
On behalf of the owners – Mark and Eileen Fischer
Mar 25, 2017
Mauro called me back with very detailed and specific instructions towards getting the var I wanted. He was very prompt and respectful.
1 people found this review helpful.
Response from current dealership:
Dear Isandel,

On behalf of all of us at Off Lease Only, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Mauro. We will be sharing your feedback amongst our team. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. Thank you for considering Off Lease Only as your used car destination.

Sincerely,

Your Off Lease Only Customer Care Team - Ed
On behalf of the owners – Mark and Eileen Fischer
Mar 21, 2017
GuruX9T
Return called back but vehicle was sold when time of call.
0 people found this review helpful.
Response from current dealership:
Dear GuruX9T,

Thank you for taking the time to share your thoughts and feelings about your Off Lease Only-Miami inquiry. Thanks also for the 5-star rating. We certainly understand your frustrations regarding how quickly our cars sell. One tactic we’ve seen customers successfully use is to call at the close of the day to check the availability of the vehicle of interest. If the vehicle is available at the end of the night, they come in first thing the next morning, when we open. Another thing to keep in mind is, as quickly as vehicles are sold, they are being replaced. Don’t give
 More ...
Mar 19, 2017
Awesome place to look for a car. Great people very open, honest and transparent. Excellent cars and prices. Good good too.
1 people found this review helpful.
Response from current dealership:
Dear Martavis,

On behalf of the Off Lease Only team, we thank you for allowing us to earn your business. We appreciate your sharing your Off Lease Only experience with us and others and we look forward to working with you for many years to come.

Sincerely,

Your Off Lease Only Customer Care Team - Ed
On behalf of the owners – Mark and Eileen Fischer

Mar 14, 2017
Great place never saw anything like it.
0 people found this review helpful.
Response from current dealership:
Dear Tom,

Hearing that you had a GREAT experience is the best thing we could hope for! Your business means a lot to us. Thank you for choosing Off Lease Only in Miami. We wish you success with your vehicle shopping. We hope to see you again in the near future.

Sincerely,

Your Off Lease Only Customer Care Team - Ed
On behalf of the owners – Mark and Eileen Fischer
Mar 9, 2017
Bought this car as listed. No pressure and very helpful sales people.
1 people found this review helpful.
Response from current dealership:
Dear Stephen,

On behalf of the Off Lease Only team, we thank you for allowing us to earn your business and for the 5-star rating. We appreciate your sharing your Off Lease Only experience with us and others and we look forward to working with you for many years to come.

Sincerely,

Your Off Lease Only Customer Care Team - Ed
On behalf of the owners – Mark and Eileen Fischer

Mar 6, 2017
Great Price Cool people but also a Long Wait and Over Crowded to the point its overwhelming
2 people found this review helpful.
Response from current dealership:
Dear Jamal,

On behalf of the Off Lease Only team, we thank you for visiting us and giving us the opportunity to earn your business. Thanks also for sharing your Off Lease Only experience with us and others. We apologize for your wait. Please note that we had record sales (record crowds) in March and our Finance Department has over 20 potential lenders they work with. We always try to find the best interest rates for our customers. Unfortunately, that can take some time. In addition, we are always looking for excellent staff to add to our team to make our customers’ experience more tim
 More ...
Mar 3, 2017
DoreenJewell
They were great! Really helpful and did not even try to push any other cars on me that I did not want
1 people found this review helpful.
Response from current dealership:
Dear DoreenJewell,

Hearing that you had a GREAT experience is the best thing we could hope for! Your business means a lot to us. Thank you for choosing Off Lease Only in Miami. We wish you many happy miles in your nearly new vehicle. We look forward to serving you for many years to come!

Sincerely,

Your Off Lease Only Customer Care Team - Ed
On behalf of the owners – Mark and Eileen Fischer
Mar 1, 2017
Everyone was helpful overall and polite. BUT my advice to anyone READ,READ,READ everything,all documents before signing, dont let the finance fast talk u & try giving u his fast summary of what your signing just to get your signature, & you end up stuck with incorrect information & paying more than what you thought. I wouldn't refer dealership to anyone
10 people found this review helpful.
Response from current dealership:
Dear Antonelya,

We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Miami location. With over 850 employees now we rely on your feedback for quality control.

We’re really glad to hear that you found the sales staff helpful overall and polite, and we hope that you felt like part of the family during your visit.

It sounds like things went well for you until you got with our Finance Department.  Who was the Finance Manager you worked with?  We would like more information from you on this matter.  You should be he
 More ...
Feb 26, 2017
herb1945
10
Unbelievably busy place. If you want a particular car you must act quickly.I did and got the car but literally one minute later another customer wanted it too.
2 people found this review helpful.
Response from current dealership:
Dear VehiCROSS_762,

Thank you for taking the time to share your thoughts and feelings about our Off Lease Only Miami location. Yes, our vehicles do tend to sell quickly. One tactic we’ve seen customers successfully use is to call at the close of the day to check the availability of the vehicle of interest. If the vehicle is available at the end of the night, they come in first thing the next morning, when we open. Another thing to keep in mind is, as quickly as vehicles are sold, they are being replaced. We receive about 1,000 new vehicles every week.

On behalf of all of us here at
 More ...
Feb 19, 2017
I did not buy from them but appreciate their honesty about the car.
4 people found this review helpful.
Response from current dealership:
Dear RPkings,

Off Lease Only is thrilled to receive your five-star rating and positive comments about our honesty regarding our vehicles. Your satisfaction and your business mean a lot to us. We couldn’t ask for nicer feedback, and thank you for taking the time to share it.

Sincerely,

Your Off Lease Only Customer Care Team - Ed
On behalf of the owners – Mark and Eileen Fischer
Feb 16, 2017
6 different people involved and lots of wasted time. After 3 days they so how had the wrong car even though I had provided the vin and stock number several times. I'm still waiting to hear back about some details before ,sign the paperwork. Not very professional. And no one available to go for a test drive with 3rd party inspector.
5 people found this review helpful.
Response from current dealership:
Dear Jeff,

We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Miami location. With over 850 employees now we rely on your feedback for quality control.

We are really sorry to hear that you clearly did not get the level of service the owners started this company to provide. We’re a little confused as to the test drive with 3rd party inspector.  Please contact our Customer Service Director, Melissa, toll free, at 1-855-994-6396 so we can give you the immediate attention you deserve, and address these issues that y
 More ...
Feb 13, 2017
Salesmen was very good after all the talk he went to his boss the manager don't even want to sit down with me to help that's why I give them ***
2 people found this review helpful.
Response from current dealership:
Dear Geraldo,

We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Miami location. With over 850 employees now we rely on your feedback for quality control.
We’re glad to hear that you were pleased with your salesperson’s service, and we really hope that you felt like part of the family during your visit.

We’re extremely disappointed to hear about what you experienced with the Sales Manager and would appreciate it if you would give us more detailed information on just what happened, and what was said.
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Feb 11, 2017
Wonderful
0 people found this review helpful.
Response from current dealership:
Dear Mike,

Hearing that you had a WONDERFUL experience is the best thing we could hope for! Your satisfaction and your business mean a lot to us. Thank you for choosing Off Lease Only in Miami.
.
Sincerely,

Your Off Lease Only Customer Care Team - Ed
On behalf of the owners – Mark and Eileen Fischer
Feb 9, 2017
The vehicle was available for showing, weren't any picturesuggestions either. The sales person was going to get photos and I got a email stating that there was work to be done on the vehicle and haven't heard anything since.
Response from current dealership:
Dear Troy,

We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Miami location. We are really sorry to hear that you clearly did not get the level of service the owners started this company to provide. With over 850 employees now we rely on your feedback for quality control.

Who did you speak with who was supposed to get photos for you but didn’t get back to you?  We would like to assist you in any way we can, but we need some more information from you.  Please contact our Cust