O'Donnell Honda

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Express Service, Certified Used Dealer, Internet Certified, Customer
Appreciation Days

8620 Baltimore National Pike
Ellicott City, MD 21043

Sales: (410) 461-5000

Service: (410) 461-5000

Today 10:00 AM - 9:00 PM
(Closed Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Jan 4, 2018
Kenny was very professional and helpful in our car search.
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Dec 27, 2017
CraigSilver
Very helpful in answering a barrage of questions I had regarding out of state purchasing.
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Dec 20, 2017
Lisa Upton
The sales team was very responsive and answered all my questions. Unfortunately the vehicle sold before I could look at it and the salesman recommended another vehicle.
1 of 1 people found this review helpful.
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Nov 1, 2017
very professional
0 of 1 people found this review helpful.
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Oct 6, 2017
Responded very quickly to my inquiry.
1 of 1 people found this review helpful.
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Aug 23, 2017
Guru9NY83
I contacted them about new arrival posted on their website asking for additional information. Told me it was being inspected, would contact me when at dealership, I could test drive. No response so I contacted them asking if there yet, was told it didn't pass inspection. Statement gave their website for me to check out more vehicles which I did. Tahoe I had originally contacted them about still listed on their website as available. I sent them an email yesterday stating this, with a question mark, no response back yet which I don't anticipate receiving. I feel they should have contacted me & told me the status of the car, not me having to follow up with them.
12 of 12 people found this review helpful.
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Aug 12, 2017
Blackbeard_Tundra
Nice price and great salesmaN in reaching out to answer my questions.
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Aug 5, 2017
Follow up was not very helpful. Seems like the only point to interaction was to create an in person contact with no useful follow on electronic interaction. Unlike other dealers who are comfortable having an electronic exchange Still interested in ODonnell but they really need to be more willing to have an online interaction.
5 of 5 people found this review helpful.
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Jul 2, 2017
I quipped that I doubted the advertised vehicle was ever available, and received the most defensive reply ("Are you calling me a liar?" etc.) I replied he should lighten up, "unless..." (such as, unless it was true!) to which he replied "Have a nice day". Worse customer service EVER!!
13 of 14 people found this review helpful.
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May 16, 2017
Great cars
0 of 1 people found this review helpful.
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Apr 17, 2017
Had early Am appointment took off work. Found out vehicle was sold when I arrived. The only other vehicle close to my needs didn't have a listing price. Went to another dealer and purchased vehicle that met my needs.
8 of 8 people found this review helpful.
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Jan 30, 2017
We would have rated our experience as excellent (5 Stars) except for one problem: when we got to the dealership, the salesperson informed us that the car we came to see, the above 2015 Suburu Legacy, had just been sold. We were able to sit in it and thought it was too low riding for us. So we left a bit disappointed; but then we saw a 2016 Honda CR-V EX that we liked so we bought it. Kenny Chug, the salesman, was excellent and I think we got a pretty good deal.
4 of 4 people found this review helpful.
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Dec 26, 2016
Wisdom1015
Responded quickly to my online request. We're very respectful and we're never overbearing.
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Dec 4, 2016
I did buy this vehicle, and it is very nice. After taking it for a test drive we told them about a noise coming from the front wheel. I was told they looked at it and it was a tire noise. A few days after i purchased the car I had to hit my brakes hard and it pulled very sharp to the left. I took it to my mechanic and he found a bad caliper and brake line. My question is how did it pass MD State inspection?
17 of 17 people found this review helpful.
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Oct 15, 2016
Salesmen were very hit-or-miss. Some were helpful; others were completely disinterested. The listing for the car was also incorrect, and the salesman simply dismissed my issue as a misprint and was unapologetic. Overall, not a pleasant experience.
13 of 13 people found this review helpful.
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Oct 7, 2016
Very great salesman there believe his name was bryan and helped me very described on the car. I rate 100% on this. Thank you
1 of 2 people found this review helpful.
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Aug 22, 2016
No response to the questions asked, they will keep on send an already prepared message but when you reply to them asking question you will not see the expected response, instead you will get the previous mail again
8 of 8 people found this review helpful.
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Read 19 old reviews
May 8, 2016
Love it...... I went in just to sell My car the car i wanted didn't meet my budget but they work with me and I got my car
0 of 1 people found this review helpful.
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Apr 7, 2016
Very good
0 of 1 people found this review helpful.
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Feb 9, 2016
Petrescu
Did not attempt to find something as requested. Inflexible in pricing
5 of 6 people found this review helpful.
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Jan 1, 2016
Excellent
0 of 1 people found this review helpful.
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Dec 15, 2015
I guess they are ok, but after verifying the availability of a car through their online contact, I drove 40 minutes to find out the car was sold the day before.
2 of 3 people found this review helpful.
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Oct 31, 2014
i m so glade to contacted you, be couse you brong me a very good deals
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Jul 24, 2014
Car was never ready, dealer did not call back as promised. Would not waste time with this dealership.
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Jun 9, 2014
Dealer responded right away and has kept me up to date
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May 21, 2014
reisemper
Good service. I did purchase the vehicle.
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Apr 24, 2014
Excellent - bought the SUV
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Aug 15, 2013
Listed a car that was already sold. It took them several days to tell me this fact which I had already confirmed because I drove out to the dealership. Salesman Sam apologized for the mistake and showed me several other cars they had. Sam stayed after closing so that I could complete my test drive without feeling hurried and offered me the opportunity to take the car to my mechanic for a review since the car's warranties had passed. Thanks Sam!!!
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Jul 20, 2013
Did not visit to far. 4 stars based on phone and Email experience
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Jun 11, 2013
Nice car but the car salesman didnt know anything about the car he was selling
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Apr 22, 2013
Bought an 2007 Honda Civic from Richard at Odonnell Honda..Exactly what I was looking for at a fair market price. Drove it right off the lot that night..I would definatly go back to Odonnell when I need another vehicle. Tina in the sevice department was also friendly and helpful.
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Feb 9, 2013
Impressed with this dealer-best one we tried and bought vehicle here
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Dec 4, 2012
Dealer responded with a personal email that the car had been sold.
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Dec 3, 2012
dealer called but trip too far away
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Aug 23, 2012
Purchased car from them.
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Mar 2, 2012
Overall experience was okay. My salesman was nice and new enough about the car to make a sale but wasnt overly confident. I knew enough about the car through my own research that I knew what I was looking for. The rest of the staff was friendly and accomodating although I did witness two separate incidents of managers yelling at salesman (Once in the parking lot, once in the lobby while I was doing paperwork). My
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