Northwest Chrysler Jeep Dodge

19616 Northwest Fwy, Houston, TX 77065
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Sales: (832) 924-5904

Service: (888) 713-8701

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Dec 23, 2016
Sales staff was quick to assist. Used car had been sent for service. I should have called before driving out there.
Is this review helpful? Yes | No
Dec 12, 2016
Excellent
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Nov 3, 2016
Very responsive
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Oct 22, 2016
I was contacted promptly, good experience
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Oct 9, 2016
So far so good
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Oct 1, 2016
Good
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Sep 8, 2016
They sent me an email asking if I wanted to be contacted via email, text or phone. I replied "email" and asked for some pictures of the vehicle. I received 3 phone calls and two texts, but no email. Do not ask if you ignore the answer. No pictures were ever sent.
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Jul 28, 2016
Good Experience
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Jul 19, 2016
Replied a week later. By then, they had sold the vehicle I wanted, so their call was worthless.
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Apr 29, 2016
Good dealer
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Apr 24, 2016
Contacted me right away
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Mar 25, 2016
Great deal ... Love the car ...
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Feb 17, 2016
Fast, courteous and fair. Walked out same day with my new truck.
Is this review helpful? Yes | No
Feb 15, 2016
Mark Crews was an excellent salesperson. I love my new Jeep!
Is this review helpful? Yes | No
Feb 14, 2016
The lot was packed with cars and it was hard to find someone to help. When I did finally find someone after I test drove the used car I found damage on the vehicle in several areas and broken parts. This made me question the vehicle's condition. After I checked the carfax and the vehicle had been in an accident I did not buy the vehicle. Even if the car was in good mechanical condition what I found was not acceptible for selling the car. I would not go back to this dealer after seeing this car.
Is this review helpful? Yes | No

Response from Northwest Chrysler Jeep Dodge:

Hello, we are so sorry that we did not meet your expectations when you came here looking for a car. We’d like to apologize for how long it took for someone to help you, and for the poor customer service you received. We’d like to talk with you and see how we can fix this. Please contact our Customer Advocacy Manager Matt at 832-912-2587 or mmunson@northwestdodge.com.
Feb 4, 2016
Responded quickly but sadly the vehicle was no longer available.
Is this review helpful? Yes | No
Feb 1, 2016
Same day response & was very pleased!
Is this review helpful? Yes | No
Jan 31, 2016
When I arrived the price of the vehicle had increased $2000.00 from advertised price.
Is this review helpful? Yes | No

Response from Northwest Chrysler Jeep Dodge:

Hi Robert, We’re so sorry you left our dealership feeling frustrated. We would like to speak with you and see how we can resolve this. Please contact Matt, our Customer Advocacy Manager, at 832-912-2587 or mmunson@northwestdodge.com.
Jan 28, 2016
Great experience with this dealership my salesman George Shultz was very helpful with purchasing my 2015 200 from Northwest Dodge
Is this review helpful? Yes | No
Jan 27, 2016
Nice people. Wife did not want a black vehicle.
Is this review helpful? Yes | No
Jan 19, 2016
handmouth
5
called about the car. Internet manager said she would get back with me as to whether the price was accurate. She didn't call me back until I responded to the GM's inquiry about my experience. This place has a lot of bad reviews about them doing the "bait and switch" game. Price was good on the car but don't really want to make the long drive only to get the game played on me.
Is this review helpful? Yes | No

Response from Northwest Chrysler Jeep Dodge:

Your experience with our dealership sounds terrible and we're sorry that you've had such a hard time getting your questions answered. We’d hate to leave you feeling that you received substandard customer service, and we’d like to speak with you about this to see what we can do to resolve it. Please contact our General Sales Manager Martin Dinh at 832-912-2505.
Jan 18, 2016
Did not purchase this vehicle but they did respond quickly and were very willing to help. That is more than I can say for some of the other dealerships.
Is this review helpful? Yes | No
Jan 4, 2016
adrbtgms04
Several emails with stupid question from sales,never receive the tehical answer.
Is this review helpful? Yes | No
Jan 4, 2016
Dealership personnel was good. I ended up purchasing a different car and it was a good expereince.
Is this review helpful? Yes | No
Jan 3, 2016
Nice selection of cars but not very personable when called.
Is this review helpful? Yes | No
Dec 21, 2015
Very easy process. The salesman was vey much in tune with my needs. I feel satisfied and fortunate.
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Dec 8, 2015
They did not want to respect the Internet sale price, they told me that the real price was $20.8K.
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Dec 1, 2015
Show a car they don't have & tried to sell another - the old bait and switch!
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Nov 28, 2015
Good service, great people, got me in the truck I wanted the same day!
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Nov 12, 2015
Waiting to see photos of the Jeep. It says its Green but photos show Blue. Sales person said he'd take pictures and email them. Called twice and left messages. 24 hours later and still don't have them.
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Nov 7, 2015
A little tenuous at times, however a deal was struck and they did a great job to get all arrangements made to get us in the car we wanted at the price we were willing to pay.
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Oct 27, 2015
Good overall experience. They were ready when i got there and things went pretty quick.
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Oct 13, 2015
Advertised the car for 15,994 and then when I got to the dealership tried to add on an additional 2,800 for service done to the car that should have been disclosed before the long trip out there.
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Oct 5, 2015
On point
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Oct 5, 2015
Terrible experience, they wanted me to buy a car that I didn't like , really people ? I was looking for a 15,000 car and they wanted to purchase a 23,000 car because that was the only car they will be able to sale me , I turn around called another dealer and the same day got the car I was looking for, thanks a lot Northwest Chrysler Jeep Dodge, thanks for nothing !!!!
Is this review helpful? Yes | No
Aug 2, 2015
My experience here was great. It was a very easy and no pressure situation. I was scheduled to meet with John, but he was busy so Ricardo helped me for most of the process. He showed me the car and explained all the features during the test drive. John came in for the final numbers, and we were able to come to an agreement. I really felt like they were both working hard to meet my needs. Once the deal was done, I did realize one feature of the car was not working, so the dealership is going above and beyond to get that taken care of at their expense. I would definitely recommend NW Dodge!
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Jul 30, 2015
Good
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Jun 11, 2015
Wonderful people they treated me like a King
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May 25, 2015
I called to determine status of vehicle and was told it was available for sale. I confirmed a time on (Monday) the first day the sales office was open to drive and consider buying the Jeep. Much to my surprise and disappointment, I was informed, when I arrived, that the Jeep had been sold on the previous Saturday. No or little concern expressed for the lack of courtesy regarding this issue.
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May 22, 2015
No customer service. Apparently the car i was there to see was"sold" a few hours before i showed up. ..nobody called me to update me on the status so i drove an hour out of my day for nothing
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May 12, 2015
amgo82
5
Dealership responded right away. Had car in stock and we bought car same day as inquiry. Staff & service was great !! Very satisfied with vehicle and overall experience! Will definitely buy from here again.
Is this review helpful? Yes | No
Apr 30, 2015
The sales person too two days to reply to my email offer. He called me sir twice, when I am a ma'am, and when I offered a lower price he said that was the lowest he could go, yet the price dropped the VERY next day!
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Apr 28, 2015
Dealer responded promptly and followed up after to determine my satisfaction with their salesman.
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Apr 28, 2015
In stock, accurate price, and they followed up.
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Mar 26, 2015
Walked out with what exactly I wanted.. They don't try to put you in something you don't want or can better afford. And most of all they work with you!
Is this review helpful? Yes | No
Feb 22, 2015
They lied to us about are car because it was hit and fix and they said it had frame damage and that my 2013 charger was only worth 10,000 buy the car did not have Fram damage it was a bad time and the tried to put us in a car we did not want. And we took are car back to the place that fixed it and again they look and no frame damage at I will never go to this dealer again if I could give 0 start I would
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Feb 6, 2015
Price of vehicle was good. They don't value your trade- in.
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Jan 30, 2015
I'm credit challenged and the sales rep tried to steer me towards cars I wasn't interested in because "he" felt they would have a better chance being approved for a loan. I ended up going to another lot, getting the same priced car he told me I couldn't get. Don't tell me no, that's not your job that's for the finance department
Is this review helpful? Yes | No

Old Dealer Reviews

Jan 3, 2015
It was good
Is this review helpful? Yes | No
Dec 17, 2014
Rude, don't listen to the customer needs. Very slow communication response time
Is this review helpful? Yes | No
Oct 12, 2014
I bought from elsewhere.
Is this review helpful? Yes | No
Sep 27, 2014
I called to make sure the car was there and Dora swore it was. 30 minutes later I arrive and the car had "been sold". So I humored them and let them try to talk me into something else but everything else they tried to show me was also unavailable. They can't even pull off a bait-and-switch right. Horrible! They should've given me gas money for the complete waste of time they are.
Is this review helpful? Yes | No
Sep 5, 2014
Maggie was a great consultant during my buying experience!!
Is this review helpful? Yes | No
Apr 22, 2014
Very poor pep and after the sale service.
Is this review helpful? Yes | No
Feb 19, 2014
Worked with us to get the deal done, financing and all.
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Jul 7, 2013
Very easy to work with NO Hassles at all
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Jun 25, 2013
good price
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Apr 20, 2013
Lack of communication. Never got them to return my calls. I always had to call them back. They had the vehicle I would have bought that weekend but no one wanted to talk to me.
Is this review helpful? Yes | No
Mar 27, 2013
Very promptly responded
Is this review helpful? Yes | No
Jan 30, 2013
They lure you in with cars with a particular price but then when you show interest they bombard you with calls and emails only to find out that the initial car you wanted is a MUCH higher price "but would really like you to come in and see other inventory" ......GM was a jerk and pretended he didn't get my emails and then had ZERO resolve or comments when he did supposedly get my email. Steer Clear!
Is this review helpful? Yes | No
Oct 29, 2012
Rapid response and willingness to help us out.
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Jul 28, 2012
Very polite. Very helpful. Very patient with a million questions. I would particularly recommend Jeremiah, from their sales department.
Is this review helpful? Yes | No
Mar 8, 2012
We bought our Grand Chreokee with the features we wanted and they had discounted the price on the web. No other dealer started out that way. We got great service and a great interest rate.
Is this review helpful? Yes | No
Nov 22, 2011
The vehicle that was advertised on the internet by Northwest Dodge was NOT the vehicle they had on the lot. I was a 2010 Land Rover LR2, but they stated that it had options like the Navigation System, which it DID NOT! Good thing I asked some questions before driving 4 hours to Houston. ASK QUESTIONS BEFORE MAKING THE TRIP!
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