Northwest Chrysler Jeep Dodge

19616 Northwest Fwy
Houston, TX 77065

http://www.northwestdodgehouston.com

Sales: (832) 924-5904

Service: (832) 912-2530

Today 9:00am - 9:00pm

(Open Now)

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Sales Reviews (38)

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Mohammad

May 22, 2017

Very bad service ,3 days to response email or phone call ,price that shown is fake they ask for usd 2000 increment on published price

2 of 2 people found this review helpful.

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Jose

May 9, 2017

Sorry No Star. Very disappointed. Sales manager unaware of internet prices. Salesmen not returning calls. Prices go up $3,000.00 when I was ready to buy at set Internet price plus TT&L

1 of 1 people found this review helpful.

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Response from Northwest Chrysler Jeep Dodge:

Jose, we are so sorry that your experience at our dealership was disappointing. We are so sorry if you were upset about our pricing on any vehicle and we’d like to talk with you more about our pricing policy and see if we can work together to make this right. Please contact our Brand Advocacy Manager, Cindy Burgess, directly at cburgess@northwestdodge.com or 832-912-2587.

mstoma

Feb 12, 2017

We bought the car just below the advertised price. The Dealer was great to deal with - no pressure, no games. Advise: secure your financing elsewhere. Their FICA credit rating service is inaccurate and will result in you paying a higher than market interest rate. Credit process is fast and efficient; just, you can get a better interest rate at a bank or credit union.

5 of 5 people found this review helpful.

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Jerry

Dec 23, 2016

Sales staff was quick to assist. Used car had been sent for service. I should have called before driving out there.

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Cris

Dec 12, 2016

Excellent

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John

Nov 3, 2016

Very responsive

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Cody

Oct 22, 2016

I was contacted promptly, good experience

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Raymond

Oct 9, 2016

So far so good

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Arthur

Oct 1, 2016

Good

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Matthew

Sep 8, 2016

They sent me an email asking if I wanted to be contacted via email, text or phone. I replied "email" and asked for some pictures of the vehicle. I received 3 phone calls and two texts, but no email. Do not ask if you ignore the answer. No pictures were ever sent.

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Mikhail

Jul 28, 2016

Good Experience

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Gary

Jul 19, 2016

Replied a week later. By then, they had sold the vehicle I wanted, so their call was worthless.

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JoseCarlos

Apr 29, 2016

Good dealer

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Casey

Apr 24, 2016

Contacted me right away

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Adrijana

Mar 25, 2016

Great deal ... Love the car ...

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Gregg

Feb 17, 2016

Fast, courteous and fair. Walked out same day with my new truck.

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Candice

Feb 15, 2016

Mark Crews was an excellent salesperson. I love my new Jeep!

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Anonymous

Feb 14, 2016

The lot was packed with cars and it was hard to find someone to help. When I did finally find someone after I test drove the used car I found damage on the vehicle in several areas and broken parts. This made me question the vehicle's condition. After I checked the carfax and the vehicle had been in an accident I did not buy the vehicle. Even if the car was in good mechanical condition what I found was not acceptible for selling the car. I would not go back to this dealer after seeing this car.

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Response from Northwest Chrysler Jeep Dodge:

Hello, we are so sorry that we did not meet your expectations when you came here looking for a car. We’d like to apologize for how long it took for someone to help you, and for the poor customer service you received. We’d like to talk with you and see how we can fix this. Please contact our Customer Advocacy Manager Matt at 832-912-2587 or mmunson@northwestdodge.com.

Liz

Feb 4, 2016

Responded quickly but sadly the vehicle was no longer available.

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Tom

Feb 1, 2016

Same day response & was very pleased!

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Robert

Jan 31, 2016

When I arrived the price of the vehicle had increased $2000.00 from advertised price.

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Response from Northwest Chrysler Jeep Dodge:

Hi Robert, We’re so sorry you left our dealership feeling frustrated. We would like to speak with you and see how we can resolve this. Please contact Matt, our Customer Advocacy Manager, at 832-912-2587 or mmunson@northwestdodge.com.

Colin

Jan 28, 2016

Great experience with this dealership my salesman George Shultz was very helpful with purchasing my 2015 200 from Northwest Dodge

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Donnie

Jan 27, 2016

Nice people. Wife did not want a black vehicle.

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handmouth

Jan 19, 2016

called about the car. Internet manager said she would get back with me as to whether the price was accurate. She didn't call me back until I responded to the GM's inquiry about my experience. This place has a lot of bad reviews about them doing the "bait and switch" game. Price was good on the car but don't really want to make the long drive only to get the game played on me.

0 of 1 people found this review helpful.

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Response from Northwest Chrysler Jeep Dodge:

Your experience with our dealership sounds terrible and we're sorry that you've had such a hard time getting your questions answered. We’d hate to leave you feeling that you received substandard customer service, and we’d like to speak with you about this to see what we can do to resolve it. Please contact our General Sales Manager Martin Dinh at 832-912-2505.

Rudy

Jan 18, 2016

Did not purchase this vehicle but they did respond quickly and were very willing to help. That is more than I can say for some of the other dealerships.

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adrbtgms04

Jan 4, 2016

Several emails with stupid question from sales,never receive the tehical answer.

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Treena

Jan 4, 2016

Dealership personnel was good. I ended up purchasing a different car and it was a good expereince.

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victoria

Jan 3, 2016

Nice selection of cars but not very personable when called.

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Olga

Dec 21, 2015

Very easy process. The salesman was vey much in tune with my needs. I feel satisfied and fortunate.

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Jorge

Dec 8, 2015

They did not want to respect the Internet sale price, they told me that the real price was $20.8K.

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Fred

Dec 1, 2015

Show a car they don't have & tried to sell another - the old bait and switch!

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Joe

Nov 28, 2015

Good service, great people, got me in the truck I wanted the same day!

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Kevin

Nov 12, 2015

Waiting to see photos of the Jeep. It says its Green but photos show Blue. Sales person said he'd take pictures and email them. Called twice and left messages. 24 hours later and still don't have them.

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Jerry

Nov 7, 2015

A little tenuous at times, however a deal was struck and they did a great job to get all arrangements made to get us in the car we wanted at the price we were willing to pay.

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james

Oct 27, 2015

Good overall experience. They were ready when i got there and things went pretty quick.

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Tuan

Oct 13, 2015

Advertised the car for 15,994 and then when I got to the dealership tried to add on an additional 2,800 for service done to the car that should have been disclosed before the long trip out there.

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linda

Oct 5, 2015

On point

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heriberto

Oct 5, 2015

Terrible experience, they wanted me to buy a car that I didn't like , really people ? I was looking for a 15,000 car and they wanted to purchase a 23,000 car because that was the only car they will be able to sale me , I turn around called another dealer and the same day got the car I was looking for, thanks a lot Northwest Chrysler Jeep Dodge, thanks for nothing !!!!

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Read 29 old reviews

Treesha

Aug 2, 2015

My experience here was great. It was a very easy and no pressure situation. I was scheduled to meet with John, but he was busy so Ricardo helped me for most of the process. He showed me the car and explained all the features during the test drive. John came in for the final numbers, and we were able to come to an agreement. I really felt like they were both working hard to meet my needs. Once the deal was done, I did realize one feature of the car was not working, so the dealership is going above and beyond to get that taken care of at their expense. I would definitely recommend NW Dodge!

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Ashley

Jul 30, 2015

Good

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Nathan

Jun 11, 2015

Wonderful people they treated me like a King

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John

May 25, 2015

I called to determine status of vehicle and was told it was available for sale. I confirmed a time on (Monday) the first day the sales office was open to drive and consider buying the Jeep. Much to my surprise and disappointment, I was informed, when I arrived, that the Jeep had been sold on the previous Saturday. No or little concern expressed for the lack of courtesy regarding this issue.

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Andy

May 22, 2015

No customer service. Apparently the car i was there to see was"sold" a few hours before i showed up. ..nobody called me to update me on the status so i drove an hour out of my day for nothing

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amgo82

May 12, 2015

Dealership responded right away. Had car in stock and we bought car same day as inquiry. Staff & service was great !! Very satisfied with vehicle and overall experience! Will definitely buy from here again.

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Lori

Apr 30, 2015

The sales person too two days to reply to my email offer. He called me sir twice, when I am a ma'am, and when I offered a lower price he said that was the lowest he could go, yet the price dropped the VERY next day!

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Scott

Apr 28, 2015

Dealer responded promptly and followed up after to determine my satisfaction with their salesman.

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Jerry

Apr 28, 2015

In stock, accurate price, and they followed up.

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Nicole

Mar 26, 2015

Walked out with what exactly I wanted.. They don't try to put you in something you don't want or can better afford. And most of all they work with you!

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denise

Feb 22, 2015

They lied to us about are car because it was hit and fix and they said it had frame damage and that my 2013 charger was only worth 10,000 buy the car did not have Fram damage it was a bad time and the tried to put us in a car we did not want. And we took are car back to the place that fixed it and again they look and no frame damage at I will never go to this dealer again if I could give 0 start I would

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William

Feb 6, 2015

Price of vehicle was good. They don't value your trade- in.

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Ricky

Jan 30, 2015

I'm credit challenged and the sales rep tried to steer me towards cars I wasn't interested in because "he" felt they would have a better chance being approved for a loan. I ended up going to another lot, getting the same priced car he told me I couldn't get. Don't tell me no, that's not your job that's for the finance department

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milton

Jan 3, 2015

It was good

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Yuriy

Dec 17, 2014

Rude, don't listen to the customer needs. Very slow communication response time

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Kelly

Oct 12, 2014

I bought from elsewhere.

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Juan

Sep 27, 2014

I called to make sure the car was there and Dora swore it was. 30 minutes later I arrive and the car had "been sold". So I humored them and let them try to talk me into something else but everything else they tried to show me was also unavailable. They can't even pull off a bait-and-switch right. Horrible! They should've given me gas money for the complete waste of time they are.

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Charlotte

Sep 5, 2014

Maggie was a great consultant during my buying experience!!

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Jayson

Apr 22, 2014

Very poor pep and after the sale service.

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Gary

Feb 19, 2014

Worked with us to get the deal done, financing and all.

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Pip

Jul 7, 2013

Very easy to work with NO Hassles at all

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Martin

Jun 25, 2013

good price

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Gordon

Apr 20, 2013

Lack of communication. Never got them to return my calls. I always had to call them back. They had the vehicle I would have bought that weekend but no one wanted to talk to me.

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Enrique

Mar 27, 2013

Very promptly responded

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Jonathan

Jan 30, 2013

They lure you in with cars with a particular price but then when you show interest they bombard you with calls and emails only to find out that the initial car you wanted is a MUCH higher price "but would really like you to come in and see other inventory" ......GM was a jerk and pretended he didn't get my emails and then had ZERO resolve or comments when he did supposedly get my email. Steer Clear!

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Russ

Oct 29, 2012

Rapid response and willingness to help us out.

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Pamela

Jul 28, 2012

Very polite. Very helpful. Very patient with a million questions. I would particularly recommend Jeremiah, from their sales department.

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David

Mar 8, 2012

We bought our Grand Chreokee with the features we wanted and they had discounted the price on the web. No other dealer started out that way. We got great service and a great interest rate.

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Kim

Nov 22, 2011

The vehicle that was advertised on the internet by Northwest Dodge was NOT the vehicle they had on the lot. I was a 2010 Land Rover LR2, but they stated that it had options like the Navigation System, which it DID NOT! Good thing I asked some questions before driving 4 hours to Houston. ASK QUESTIONS BEFORE MAKING THE TRIP!

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