Northwest Chrysler Jeep Dodge

19616 Northwest Fwy
Houston, TX 77065

http://www.northwestdodgehouston.com

Sales: (832) 924-5904

Service: (832) 912-2530

Today 9:00 AM - 9:00 PM

(Open Now)

Show business hours

Inventory
Sales Reviews (19)

Add Your Review

All reviewers have been verified to have contacted this dealer – Learn More

Apr 29, 2018

Chuck

Changed price on me when I came to close deal. Tried to charge me almost 2000 extra. Total Dishonesty. However, Salesman, Jordon was very professional.

2 people found this review helpful.

Mark helpful

Apr 6, 2018

Jennifer

Bought it!

0 people found this review helpful.

Mark helpful

Feb 12, 2018

Curtis

After speaking with salesman before going, he assured us the vehicle was still available. Loaded up family and drove over an hour to find the salesman had left for the day and the vehicle was actually sold the day before. But they did have "others" available. The listing for that vehicle stayed online for a week afterwards.

6 people found this review helpful.

Mark helpful

Jan 20, 2018

Mario

Terrible experience. Not trustworthy and misleading in the information. I dealt with a manager and a salesman (Marco and Greg). AVOID. They try to keep you there not telling you the true price. A lot of adders at the very last minute (ab 2000 usd). They pulled the credit before telling me the full price even though I requested them not to do so since I wanted to pay the total amount cash. My recommendation is not to deal with this dealer (and Specifically these two guys) ASK the price in writing before you even go there. Do not give SSN or fill any paperwork before you have seen the price and accepted it. There are useless adders (mandatory such as wheel loks or other useless stuff) at the end.

5 people found this review helpful.

Mark helpful

Oct 20, 2017

GuruDMNX5

Well they sold the car I wanted but didn't leave a message to let me know it was sold.

6 people found this review helpful.

Mark helpful

Response from current dealership:

We’re sorry to hear that your experience with our dealership was negative. We would like to talk with you to see if we can turn around your experience, so please contact our Brand Advocacy Manager Cindy Burgess at cburgess@northwestdodge.com or 832-912-2587.

Sep 25, 2017

MARK

Horrible .Went to dealer on Saturday. Demo car with 4400 miles. Liked car. Internet price of $19995.00. Asked to leave check to hold and do paperwork on Monday. Told they had to check with accounting on Monday before completing paperwork since accounting not their on Saturday. Assured three times the internet price would be honored. Not so much at 7 pm on Monday. TYPO on internet. Price is $21,490. Basically told take it or leave it. I left it. Not interested in dealer who conducts business this way.

9 people found this review helpful.

Mark helpful

Response from current dealership:

Mark, we’re sorry to hear about your experience with our dealership. We understand your frustration regarding the price of the vehicle you were interested in. We’d like to see if we can make things right with you, so please contact our Brand Advocacy Manager Cindy Burgess at cburgess@northwestdodge.com or 832-912-2587.

Aug 27, 2017

Jocelyn

Terrible. Came in for my appointment and was told to wait a minute. They didn't have the vehicle ready. So they had me waiting an hour to finally tell me they can't find the keys.

5 people found this review helpful.

Mark helpful

May 22, 2017

Mohammad

Very bad service ,3 days to response email or phone call ,price that shown is fake they ask for usd 2000 increment on published price

6 people found this review helpful.

Mark helpful

May 9, 2017

Jose

Sorry No Star. Very disappointed. Sales manager unaware of internet prices. Salesmen not returning calls. Prices go up $3,000.00 when I was ready to buy at set Internet price plus TT&L

5 people found this review helpful.

Mark helpful

Response from current dealership:

Jose, we are so sorry that your experience at our dealership was disappointing. We are so sorry if you were upset about our pricing on any vehicle and we’d like to talk with you more about our pricing policy and see if we can work together to make this right. Please contact our Brand Advocacy Manager, Cindy Burgess, directly at cburgess@northwestdodge.com or 832-912-2587.

Feb 12, 2017

mstoma

We bought the car just below the advertised price. The Dealer was great to deal with - no pressure, no games. Advise: secure your financing elsewhere. Their FICA credit rating service is inaccurate and will result in you paying a higher than market interest rate. Credit process is fast and efficient; just, you can get a better interest rate at a bank or credit union.

7 people found this review helpful.

Mark helpful

Dec 23, 2016

Jerry

Sales staff was quick to assist. Used car had been sent for service. I should have called before driving out there.

1 people found this review helpful.

Mark helpful

Dec 12, 2016

Cris

Excellent

0 people found this review helpful.

Mark helpful

Nov 3, 2016

John

Very responsive

0 people found this review helpful.

Mark helpful

Oct 22, 2016

Cody

I was contacted promptly, good experience

1 people found this review helpful.

Mark helpful

Oct 9, 2016

Raymond

So far so good

0 people found this review helpful.

Mark helpful

Oct 1, 2016

Arthur

Good

0 people found this review helpful.

Mark helpful

Sep 8, 2016

Matthew

They sent me an email asking if I wanted to be contacted via email, text or phone. I replied "email" and asked for some pictures of the vehicle. I received 3 phone calls and two texts, but no email. Do not ask if you ignore the answer. No pictures were ever sent.

4 people found this review helpful.

Mark helpful

Jul 28, 2016

Mikhail

Good Experience

0 people found this review helpful.

Mark helpful

Jul 19, 2016

Gary

Replied a week later. By then, they had sold the vehicle I wanted, so their call was worthless.

5 people found this review helpful.

Mark helpful

Read 55 old reviews

Apr 29, 2016

JoseCarlos

Good dealer

0 people found this review helpful.

Mark helpful

Apr 24, 2016

Casey

Contacted me right away

0 people found this review helpful.

Mark helpful

Mar 25, 2016

Adrijana

Great deal ... Love the car ...

Mark helpful

Feb 17, 2016

Gregg

Fast, courteous and fair. Walked out same day with my new truck.

Mark helpful

Feb 15, 2016

Candice

Mark Crews was an excellent salesperson. I love my new Jeep!

Mark helpful

Feb 14, 2016

Anonymous

The lot was packed with cars and it was hard to find someone to help. When I did finally find someone after I test drove the used car I found damage on the vehicle in several areas and broken parts. This made me question the vehicle's condition. After I checked the carfax and the vehicle had been in an accident I did not buy the vehicle. Even if the car was in good mechanical condition what I found was not acceptible for selling the car. I would not go back to this dealer after seeing this car.

1 people found this review helpful.

Mark helpful

Response from current dealership:

Hello, we are so sorry that we did not meet your expectations when you came here looking for a car. We’d like to apologize for how long it took for someone to help you, and for the poor customer service you received. We’d like to talk with you and see how we can fix this. Please contact our Customer Advocacy Manager Matt at 832-912-2587 or mmunson@northwestdodge.com.

Feb 4, 2016

Liz

Responded quickly but sadly the vehicle was no longer available.

2 people found this review helpful.

Mark helpful

Feb 1, 2016

Tom

Same day response & was very pleased!

Mark helpful

Jan 31, 2016

Robert

When I arrived the price of the vehicle had increased $2000.00 from advertised price.

2 people found this review helpful.

Mark helpful

Response from current dealership:

Hi Robert, We’re so sorry you left our dealership feeling frustrated. We would like to speak with you and see how we can resolve this. Please contact Matt, our Customer Advocacy Manager, at 832-912-2587 or mmunson@northwestdodge.com.

Jan 28, 2016

Colin

Great experience with this dealership my salesman George Shultz was very helpful with purchasing my 2015 200 from Northwest Dodge

Mark helpful

Jan 27, 2016

Donnie

Nice people. Wife did not want a black vehicle.

0 people found this review helpful.

Mark helpful

Jan 19, 2016

handmouth

called about the car. Internet manager said she would get back with me as to whether the price was accurate. She didn't call me back until I responded to the GM's inquiry about my experience. This place has a lot of bad reviews about them doing the "bait and switch" game. Price was good on the car but don't really want to make the long drive only to get the game played on me.

2 people found this review helpful.

Mark helpful

Response from current dealership:

Your experience with our dealership sounds terrible and we're sorry that you've had such a hard time getting your questions answered. We’d hate to leave you feeling that you received substandard customer service, and we’d like to speak with you about this to see what we can do to resolve it. Please contact our General Sales Manager Martin Dinh at 832-912-2505.

Jan 18, 2016

Rudy

Did not purchase this vehicle but they did respond quickly and were very willing to help. That is more than I can say for some of the other dealerships.

Mark helpful

Jan 4, 2016

adrbtgms04

Several emails with stupid question from sales,never receive the tehical answer.

Mark helpful

Jan 4, 2016

Treena

Dealership personnel was good. I ended up purchasing a different car and it was a good expereince.

0 people found this review helpful.

Mark helpful

Jan 3, 2016

victoria

Nice selection of cars but not very personable when called.

Mark helpful

Dec 21, 2015

Olga

Very easy process. The salesman was vey much in tune with my needs. I feel satisfied and fortunate.

Mark helpful

Dec 8, 2015

Jorge

They did not want to respect the Internet sale price, they told me that the real price was $20.8K.

1 people found this review helpful.

Mark helpful

Dec 1, 2015

Fred

Show a car they don't have & tried to sell another - the old bait and switch!

1 people found this review helpful.

Mark helpful

Nov 28, 2015

Joe

Good service, great people, got me in the truck I wanted the same day!

Mark helpful

Nov 12, 2015

Kevin

Waiting to see photos of the Jeep. It says its Green but photos show Blue. Sales person said he'd take pictures and email them. Called twice and left messages. 24 hours later and still don't have them.

1 people found this review helpful.

Mark helpful

Nov 7, 2015

Jerry

A little tenuous at times, however a deal was struck and they did a great job to get all arrangements made to get us in the car we wanted at the price we were willing to pay.

Mark helpful

Oct 27, 2015

james

Good overall experience. They were ready when i got there and things went pretty quick.

Mark helpful

Oct 13, 2015

Tuan

Advertised the car for 15,994 and then when I got to the dealership tried to add on an additional 2,800 for service done to the car that should have been disclosed before the long trip out there.

Mark helpful

Oct 5, 2015

linda

On point

Mark helpful

Oct 5, 2015

heriberto

Terrible experience, they wanted me to buy a car that I didn't like , really people ? I was looking for a 15,000 car and they wanted to purchase a 23,000 car because that was the only car they will be able to sale me , I turn around called another dealer and the same day got the car I was looking for, thanks a lot Northwest Chrysler Jeep Dodge, thanks for nothing !!!!

Mark helpful

Aug 2, 2015

Treesha

My experience here was great. It was a very easy and no pressure situation. I was scheduled to meet with John, but he was busy so Ricardo helped me for most of the process. He showed me the car and explained all the features during the test drive. John came in for the final numbers, and we were able to come to an agreement. I really felt like they were both working hard to meet my needs. Once the deal was done, I did realize one feature of the car was not working, so the dealership is going above and beyond to get that taken care of at their expense. I would definitely recommend NW Dodge!

Mark helpful

Jul 30, 2015

Ashley

Good

Mark helpful

Jun 11, 2015

Nathan

Wonderful people they treated me like a King

Mark helpful

May 25, 2015

John

I called to determine status of vehicle and was told it was available for sale. I confirmed a time on (Monday) the first day the sales office was open to drive and consider buying the Jeep. Much to my surprise and disappointment, I was informed, when I arrived, that the Jeep had been sold on the previous Saturday. No or little concern expressed for the lack of courtesy regarding this issue.

Mark helpful

May 22, 2015

Andy

No customer service. Apparently the car i was there to see was"sold" a few hours before i showed up. ..nobody called me to update me on the status so i drove an hour out of my day for nothing

1 people found this review helpful.

Mark helpful

May 12, 2015

Amber

Dealership responded right away. Had car in stock and we bought car same day as inquiry. Staff & service was great !! Very satisfied with vehicle and overall experience! Will definitely buy from here again.

Mark helpful

Apr 30, 2015

Lori

The sales person too two days to reply to my email offer. He called me sir twice, when I am a ma'am, and when I offered a lower price he said that was the lowest he could go, yet the price dropped the VERY next day!

Mark helpful

Apr 28, 2015

Scott

Dealer responded promptly and followed up after to determine my satisfaction with their salesman.

Mark helpful

Apr 28, 2015

Jerry

In stock, accurate price, and they followed up.

Mark helpful

Mar 26, 2015

Nicole

Walked out with what exactly I wanted.. They don't try to put you in something you don't want or can better afford. And most of all they work with you!

Mark helpful

Feb 22, 2015

denise

They lied to us about are car because it was hit and fix and they said it had frame damage and that my 2013 charger was only worth 10,000 buy the car did not have Fram damage it was a bad time and the tried to put us in a car we did not want. And we took are car back to the place that fixed it and again they look and no frame damage at I will never go to this dealer again if I could give 0 start I would

Mark helpful

Feb 6, 2015

William

Price of vehicle was good. They don't value your trade- in.

Mark helpful

Jan 30, 2015

Ricky

I'm credit challenged and the sales rep tried to steer me towards cars I wasn't interested in because "he" felt they would have a better chance being approved for a loan. I ended up going to another lot, getting the same priced car he told me I couldn't get. Don't tell me no, that's not your job that's for the finance department

1 people found this review helpful.

Mark helpful

Jan 3, 2015

milton

It was good

Mark helpful

Dec 17, 2014

Yuriy

Rude, don't listen to the customer needs. Very slow communication response time

Mark helpful

Oct 12, 2014

Kelly

I bought from elsewhere.

Mark helpful

Sep 27, 2014

Juan

I called to make sure the car was there and Dora swore it was. 30 minutes later I arrive and the car had "been sold". So I humored them and let them try to talk me into something else but everything else they tried to show me was also unavailable. They can't even pull off a bait-and-switch right. Horrible! They should've given me gas money for the complete waste of time they are.

Mark helpful

Sep 5, 2014

Charlotte

Maggie was a great consultant during my buying experience!!

Mark helpful

Apr 22, 2014

Jayson

Very poor pep and after the sale service.

Mark helpful

Feb 19, 2014

Gary

Worked with us to get the deal done, financing and all.

Mark helpful

Jul 7, 2013

Pip

Very easy to work with NO Hassles at all

Mark helpful

Jun 25, 2013

Martin

good price

Mark helpful

Apr 20, 2013

Gordon

Lack of communication. Never got them to return my calls. I always had to call them back. They had the vehicle I would have bought that weekend but no one wanted to talk to me.

Mark helpful

Mar 27, 2013

Enrique

Very promptly responded

Mark helpful

Jan 30, 2013

Jonathan

They lure you in with cars with a particular price but then when you show interest they bombard you with calls and emails only to find out that the initial car you wanted is a MUCH higher price "but would really like you to come in and see other inventory" ......GM was a jerk and pretended he didn't get my emails and then had ZERO resolve or comments when he did supposedly get my email. Steer Clear!

Mark helpful

Oct 29, 2012

Russ

Rapid response and willingness to help us out.

Mark helpful

Jul 28, 2012

Pamela

Very polite. Very helpful. Very patient with a million questions. I would particularly recommend Jeremiah, from their sales department.

Mark helpful

Mar 8, 2012

David

We bought our Grand Chreokee with the features we wanted and they had discounted the price on the web. No other dealer started out that way. We got great service and a great interest rate.

Mark helpful

Nov 22, 2011

Kim

The vehicle that was advertised on the internet by Northwest Dodge was NOT the vehicle they had on the lot. I was a 2010 Land Rover LR2, but they stated that it had options like the Navigation System, which it DID NOT! Good thing I asked some questions before driving 4 hours to Houston. ASK QUESTIONS BEFORE MAKING THE TRIP!

Mark helpful

Helfman Dodge Chrysler Jeep Ram - 646 listings

7720 Katy Freeway Houston, TX 77024

14 reviews

Ron Carter Chrysler Jeep Dodge RAM Chevrolet Buick GMC - 752 listings

3005 Fm 528 Rd Alvin, TX 77511

9 reviews

DeMontrond Chrysler Dodge Jeep Ram in Conroe - 896 listings

888 1-45 S. Conroe, TX 77304

38 reviews

AutoNation Chrysler Dodge Jeep Ram Spring - 1,140 listings

21027 North IH 45 Spring, TX 77388

51 reviews

Archer Volkswagen - 499 listings

10400 Southwest Freeway Houston, TX 77074

54 reviews

AutoNation Chrysler Dodge Jeep Ram Katy - 778 listings

21777 Katy Freeway Katy, TX 77450

41 reviews

Texan Chrysler Dodge Jeep Ram - 810 listings

18555 Highway 59 North Humble, TX 77338

20 reviews

River Oaks Chrysler Jeep Dodge Ram - 857 listings

4807 Kirby Drive Houston, TX 77098

30 reviews

Ron Carter Chrysler Jeep Dodge of League City - 517 listings

3535 Gulf Freeway South Dickinson, TX 77539

11 reviews

Finnegan Chrysler Jeep Dodge - 390 listings

26433 Southwest Fwy Rosenberg, TX 77471

15 reviews

Bayway Chrysler Dodge Jeep Ram - 626 listings

4000 Pasadena Fwy Pasadena, TX 77503

16 reviews

Southfork Chrysler Dodge Jeep Ram - 696 listings

17725 South Fwy Manvel, TX 77578

21 reviews

AutoNation Chrysler Dodge Jeep Ram Houston - 392 listings

1515 South Loop West Houston, TX 77054

19 reviews

Tomball Dodge Chrysler Jeep - 579 listings

23777 Highway 249 Tomball, TX 77375

15 reviews

Martin Chrysler Dodge Jeep - 205 listings

1006 Hwy 59 S Cleveland, TX 77327

3 reviews

Used Ford F-150

2,240 Great Deals out of 188,601 listings starting at $1,200

Used Ford F-250 Super Duty

448 Great Deals out of 36,355 listings starting at $1,999

Used Chevrolet Silverado 1500

1,805 Great Deals out of 155,478 listings starting at $1,490

Used Chevrolet Silverado 2500HD

318 Great Deals out of 28,511 listings starting at $2,500

Used Ram 1500

962 Great Deals out of 126,935 listings starting at $5,695

Used Ram 2500

215 Great Deals out of 30,750 listings starting at $6,500

Used Toyota RAV4

595 Great Deals out of 71,313 listings starting at $1,495

Used Nissan Rogue

610 Great Deals out of 72,935 listings starting at $3,350

Used Toyota Camry

923 Great Deals out of 69,971 listings starting at $1,137

Used Honda CR-V

853 Great Deals out of 72,288 listings starting at $900

Used Honda Civic

474 Great Deals out of 40,212 listings starting at $995

Used Toyota Corolla

681 Great Deals out of 60,661 listings starting at $1,499

Used Honda Accord

681 Great Deals out of 98,452 listings starting at $750

Used Ford Escape

1,213 Great Deals out of 98,689 listings starting at $1,000

Used Chevrolet Equinox

1,386 Great Deals out of 89,430 listings starting at $1,000

Northwest Chrysler Jeep Dodge