Northtown Kia

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3900 Sheridan Dr
Buffalo, NY 14226

Sales: (855) 832-2314

Service: (716) 217-2395

Closed Today (Sun)
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Jul 7, 2017
Guru9S3TK
Drove 45 miles to dealership to look at vehicle that they told me that morning was available. Arrived at dealership to find it was already sold. Said they contacted me by email but I never found that email to exist. Very unprofessional dealership. Not customer oriented at all.
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Feb 10, 2017
Mike H
5
Overall I would not recommend Northtown autogroup. While I did end up purchasing a vehicle from Northtown I should have gone somewhere else. Most dealerships in my search use the no haggle approach, Northtown doesn't. It's annoying to have to drive to the dealership to haggle on a price versus them just listing the lowest price they'll accept online. Of course they want you to come in, that's where it all begins. It was my choice to drive the 2 hours up to Amherst. On the first trip in the morning the car had both sets of floor mats, carpeted and allweather, but when I went back that evening to pick up the car I never realized they had taken the allweather mats out of the vehicle. While I do think this is my fault I missed this, I also think it shows what kind of a place you're dealing with. You spend $15000 on a car, and they can't just give you the extra set of floor mats that were in the car hours earlier. I attempted to contact the dealership, and it's been nearly 4 days without a response. Eager to take you're money, but good luck getting a response once they have it. It could be worth it for you if you happen to find a car you like. No haggle dealerships offer a better experience to me. You either like the price or you don't in which you don't go there.
5 of 5 people found this review helpful.
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Response from Northtown Kia:

Hi Mike,
I'm sorry you had a less than satisfactory experience with us.  If you'd like to contact me directly at m.molenda@northtownauto.com, I'd be happy to assist you.  

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