New Line Motors, Inc

7900 Mayfield Rd
Chesterland, OH 44026

Sales: (216) 415-6522

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All reviewers have been verified to have contacted this dealer – Learn More
Oct 23, 2017
The salesman was very welcoming and kind. My daughter and I test-drove a vehicle alone with no pressure to buy or no one looking over our shoulders. I went back several days later to drive it once more. The whole experience just felt right. He was very up front with the costs and offered several options for me to consider to make the purchase. Needless to say, I made the purchase and my daughter couldn't be happier.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Aug 6, 2017
The car was exactly as it appeared online. The price was good. No surprises. Good place to to business.
1 of 1 people found this review helpful.
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Jul 28, 2017
Straightforward, polite, fair. I am happy with the vehicle and pleased with how I was treated at the dealership. I would recommend these guys.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Apr 5, 2017
dealer contacted in timely manner
4 of 4 people found this review helpful.
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Apr 4, 2017
High Quality Cars and Best Prices Anywhere !!
1 of 1 people found this review helpful.
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Feb 28, 2017
TRLambert
Easy to work with - the vehicle was a described
Is this review helpful? Yes | No
Nov 19, 2016
JoJoL22
It was a good experience bying a car from this dealership. Very nice owners. I recommend this dealership to other customers.
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Nov 14, 2016
Good communication by email. Has a large selection of cars. While we have not yet completed a deal Brian has two cars that we are still considering. We have yet to make a selection.
Is this review helpful? Yes | No
Oct 23, 2016
Yalonde Brisker
20
I was contacted by dealer the following day. The sales representatives were kind and very helpful when I went there for a test drive.
Is this review helpful? Yes | No
Oct 6, 2016
salesman did not seem interested in selling me a car.when I called to ask about a specific car,he did not offer to much info on the car.even with me asking questions.
7 of 8 people found this review helpful.
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Aug 1, 2016
Very prompt response. Very friendly, and easy to work with. Vehicle exactly as listed. Made the car buying experience enjoyable.
2 of 3 people found this review helpful.
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Jul 28, 2016
It was a good experience. never dealt with a smaller auto sales company. its was less pressure dealing with a let me call it a BIG BOX DEALERSHIP. Showed us the car and walked away so we could talk about it with out having someone standing over us. The big plus was to test drive the car without a sales person.
2 of 2 people found this review helpful.
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Jun 19, 2016
Car was sold, but they did call me.
1 of 1 people found this review helpful.
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Jun 15, 2016
We drove an hour and a half to take the car out for the appointment test drive I set up with them. When I arrived car wasn't on site, waited almost an hour before it was there to test drive, found out his in laws were using it, which right or wrong I didn't love at all. Miles also were about 1,000 more than advertised. Once we agreed to move forward and purchase the vehicle, paperwork was slow developing, and when we picked the car up to take home they left us with 20 miles to empty in the tank. at very least have the customer service to fill the vehicle up. The positive was this car was priced great.
7 of 7 people found this review helpful.
Is this helpful? Yes | No

Response from New Line Motors, Inc:

Thank you so much for the kind review.I am apologize for any inconvenience you may have experienced; I assure you that is not our regular business practice Thanks again!
May 31, 2016
Text them, very prompt in getting back intouch
Is this review helpful? Yes | No
Apr 25, 2016
Very easy to work with. Friendly and above board
Is this review helpful? Yes | No
Feb 28, 2016
Visit dealership and meet with owner great curious service and information if you are considering a purchase.
Is this review helpful? Yes | No
Read 18 old reviews
Oct 22, 2015
Stopped and car was "out for service " Left my name and number and never heard anything.
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from New Line Motors, Inc:

Amo, Thank you so much for the kind review.I am apologize for any inconvenience you may have experienced; I assure you that is not our regular business practice Thanks again!
Jul 27, 2015
We had a great experience and love our new van. We couldn't have found a better deal!!
Is this review helpful? Yes | No

Response from New Line Motors, Inc:

Thank You ,  enjoy your new Chrysler Town & Country
Jul 11, 2015
lovewins
We purchased a subaru and Dave made sure that every one of our concerns was satisfied. We live out of state and he worked with our serve provider to correct a slight issue immediately.
1 of 1 people found this review helpful.
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Jun 27, 2015
they seemed pretty honest.
Is this review helpful? Yes | No
Jun 7, 2015
All the cars I asked about were either mis represented or already sold.
Is this review helpful? Yes | No

Response from New Line Motors, Inc:

Dear Pat , We are very sorry to hear about your experience. Please know it is never our goal to deceive a customer or play any type of games. We believe our positive reviews are evidence of this fact. It's our goal to be able to help everyone but sometimes our limited availability prevents us from doing so. We would love the opportunity to find a similar vehicle for you . We know you invested a lot of time in the process and we feel badly about this situation. Please feel free to reach out to me directly. Best Regards, Brian Kats
May 13, 2015
AlanCL
5
SeeExcellent . Dave worked everything out over the phone and gave me a what seems to be a very fair deal. Picking the car up on Saturday.
Is this review helpful? Yes | No
Oct 11, 2014
GREAT communication!!! Great deals!
Is this review helpful? Yes | No

Response from New Line Motors, Inc:

Thank you
Sep 9, 2014
The auto that I was interested in was sold.
Is this review helpful? Yes | No
Sep 1, 2014
Was good
Is this review helpful? Yes | No
Mar 20, 2014
The salesman seemed preoccupied with other things.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Dec 1, 2013
Excellent transaction!
Is this review helpful? Yes | No
Nov 7, 2013
Had to pry any info from salesman. Front bumper loaded with stone chips, could not see in pictures. Overall great car, good price.
Is this review helpful? Yes | No
Nov 3, 2013
Dealer responded quickly and answers all my questions. Nice car, hope we can do business Wednesday.
Is this review helpful? Yes | No
Nov 3, 2013
Smooth and easy. Very much as described. Looks like low overhead dealer, should be able to offer good prices.
Is this review helpful? Yes | No
Sep 14, 2013
I am satisfied with everything. from the customer service on the phone and fast response with emails. got a 2011 Honda Pilot for my family and i and we enjoy it. Came with spare key, new tires and most of all a warranty. pleasure to do biz with.
Is this review helpful? Yes | No
Jul 30, 2013
dropped the ball pushy salesman w out knowledge of my credit app and detailed request for specific car
Is this review helpful? Yes | No
Jul 18, 2013
Smooth transaction.
Is this review helpful? Yes | No
Oct 23, 2012
Good experience
Is this review helpful? Yes | No

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