Montrose Wholesale Direct 2

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8585 Mentor Ave., Mentor, OH 44060
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Sales: (888) 683-9516

Today 9:00am - 8:00pm
(Closed Now)
show business hours
Oct 27, 2016
Kept on getting the run around from Roger. He told me he would get the vehicle up to Mentor from their dealership in Akron for me. Was told Thursday by noon. At 12:30, it was "this afternoon". Come Saturday, "by 2pm on Monday it will be here". On Monday, I could not get ahold of the dealer and no other dealer in this office could answer my questions. Tuesday, Roger told me they sent the wrong vehicle up from Akron and the car I wanted has been sold for weeks and was still in their system by mistake. When I questioned the dealer down in Akron, he told me the vehicle had just sold Monday. This dealership in Mentor is a hole in the ground with shady dealers. Stay away. Especially, do not deal with Rodger, he is lying and conniving.
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Response from Montrose Wholesale Direct 2:

Hi Joel. We want to thank you for sharing your experience. We try to use every customer opportunity as a learning tool, in regards to how we can be a better team. We have taken your review very seriously and will certainly make the necessary improvement to our staff in order to better serve our clients. Thank you again for taking the time to share your experience.
Sep 7, 2016
Well car was in fair shape I feel a honest description of the vehicle should be posted. And after being on site for 5 minutes I was never greeted by a sales person.
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Response from Montrose Wholesale Direct 2:

Hi John. We apologize that you had to wait for a representative to greet you. We have been very short-staffed lately, and have recently made some new additions to the sales team so this does not happen going forward. We sincerely appreciate you taking the time to share your experience.
Aug 17, 2016
The dealer responded within 24 hours and was very honest about my situation. The saleswoman offered some useful advice. I did not go to the dealership and I have not purchased anything from them yet but I would not have a problem considering them in the future.
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Response from Montrose Wholesale Direct 2:

Donna,
Thank you so much for taking the time to share your opinion. We certainly hope to end up your dealer of choice, and encourage you to reach out should you need any additional information.
Montrose Wholesale Direct 2
May 26, 2016
Detbomb
He has contacted me at least three times . Nice person . We have just not made the time to go visit his dealership.
Is this review helpful? Yes | No

Response from Montrose Wholesale Direct 2:

Hi Detbomb. We hope you don't mind us staying in contact. Please feel free to let us know if you are still in the market for a pre-owned vehicle. It would be a pleasure to help service your automotive needs. You can always contact us at 440-255-8800 or spotapenko@gomontrose.com, and Serg will be happy to assist you.

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