Midwest Auto Store

166 Weaver Rd
Florence, KY 41042

http://www.midwestautostore.com

Sales: (859) 912-7492

Today 9:00am - 7:00pm

(Closed Now)

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Sales Reviews (41)

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Brian

Apr 27, 2017

Kevin Lowe 5 Star Salesman ! Heading off to collage in the fall so i needed a reliable car. Kevin made it so simple and very stress free, felt no pressure at all, He steered me away from a couple cars that I loved but said there were a few issues with ( at least he was honest) Showed me a Scion Tc fell in love with, needless to say I bought it, after doing some research online they were $2000 cheaper than anyone! If your looking for a good car and sales guy go see Kevin! Thanks Midwest for making it easy! You gained a customer for life!

1 of 4 people found this review helpful.

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chester

Apr 17, 2017

It was good helpfull

0 of 2 people found this review helpful.

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Jim

Apr 6, 2017

Very proactive. Got right back after initial contact.

0 of 2 people found this review helpful.

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Bruce

Mar 29, 2017

Prompt Response

0 of 2 people found this review helpful.

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Doug

Mar 19, 2017

They got back to me rather quickly, but didn't give me a ton of extra info. Also, two different people contacted me back and didn't know about the other. Odd. The car I asked about wasn't the only one like it.... blah blah blah. Feels like a major bait and switch to me. Hope I'm wrong, but I won't be bothering to find out.

3 of 4 people found this review helpful.

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thom

Mar 16, 2017

Terrible experience. Car is not what it was advertised to be. Rough condition and not the accessories listed. tried to roll in some body work on a loan to complete sale but salesman wasn't interested even though we would be PAYING for the work in addition to the price asked for the car. he said the list was too long. I guess the body shop didn't need any business there. Was going to purchase and have work done elsewhere but found a fully equipped pristine car (same make and model) in St. Louis that far exceeded this car. Bought it instead.

5 of 6 people found this review helpful.

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Ashley

Mar 12, 2017

Nice and friendly.

0 of 2 people found this review helpful.

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Tracy

Feb 2, 2017

Very helpful

1 of 4 people found this review helpful.

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Peter

Jan 22, 2017

Good communication

2 of 4 people found this review helpful.

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John

Jan 3, 2017

They have a carefree, we don't care attitude and as I discovered, a penchant for not repairing their cars.

10 of 12 people found this review helpful.

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Mike

Dec 12, 2016

Called and made an appointment. Called the day before to confirm appointment and requested carfax. Drove 45 minutes and was told car had been sold the day before. Certainly would have expected a call back to let me know this. Should have believed the other reviews that this is a common occurence at this dealer.

14 of 15 people found this review helpful.

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Benjamin

Dec 10, 2016

So far they qualified me for a loan and then sold the car I wanted the night before they knew I was on my way up there to get the car. Since then they have been promising me another one " any day now ". But it has been two weeks already. Now that they pulled my credit I have to wait 30 days for it to be removed from my credit report before I can go else where....

11 of 11 people found this review helpful.

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Response from Midwest Auto Store:

Hello Benjamin, We are working diligently on finding the right vehicle for you. We are eager to help you through your car buying experience and finding the Perfect car for you. We will continue to stay in touch through calls,text or emails. I am sorry for the length that it has taken for us to find another WRX Limited.
Thank you for your continued interest in our vehicles, we look forward to meeting your automotive needs.
Midwest Auto Store.

Bill

Dec 2, 2016

Excellent sales people

1 of 2 people found this review helpful.

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Response from Midwest Auto Store:

Bill,
Thank you for your review! Remember if you have purchased a vehicle through us and refer a friend or family member that purchases a vehicle. You will receive a $100 in store credit for service.
Thank you,
Midwest Auto Store

John

Nov 19, 2016

I have been in contact at least 3 or 4 times with the dealer. By phone message and by email. I have yet been able to follow thru with meeting with them to look at the vehicle or drive it due to my work and personal schedule.

2 of 2 people found this review helpful.

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Allison

Oct 29, 2016

Terrible, called me n I was 100 percent approved. Get there excited to have my car. Got me mixed up with another person?!? WTH?? Was upset. Mike said still get fiananced Monday he'd call at 9:00am, didn't. Sent text denied! Manager never came out to talk to me. Left after an hour

8 of 9 people found this review helpful.

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Larry

Oct 18, 2016

After Multiple attempts(5 or More), Providing Information a Out 3 of My Vehicles('13 Ford Escape SE, '11 Cadillac SRX & '01 Ford F-150 SC), I Want to Trade for 2/3 of Their Vehicles. I Have yet to Receive any Valuation of any of My 3 Vehicle's. I Received Responses IE: I'm in Customer Service or I'm Sales Manager ??, How may We be of Assistance? We've Been Trying to Contact U, What's a Good Number(I Prefer Emails, Until We're Close to Making a Deal). We Really want to Earn Your Business. Not in any Response did I get any of the Information I Requested. They've Been Wasting our time & Insulting My Intelligence. All I want @ this Point is The Valuation They Placed on My 3 Vehicle's. Once I have that, Then We Discuss Prices & Trade Difference's, if We are Close on Prices, Then We may Possibly make an Appointment to come to the Dealership.

1 of 1 people found this review helpful.

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Donnie

Oct 10, 2016

I'll deal with them

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Tony

Sep 11, 2016

They figured me a payment on a vehicle, but would never tell me for how many months it was for.

7 of 7 people found this review helpful.

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Bill

Aug 13, 2016

Unwilling to estimate trade-in value and difference needed on 2013 Kia Sorento BEFORE driving for 1 1/2 hours. We were willing to pay difference between NADA / Blue Book value of the vehicles. Typical Used Car Sales tactic......they insist you come to their store so they can pressure, etc. Last 3 cars we have purchased were via Internet....these guys need to get off Internet and focus on local shoppers who they can pressure.

7 of 9 people found this review helpful.

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carlot20

Aug 13, 2016

very friendly, helpful gentleman that waited on us.

1 of 1 people found this review helpful.

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Brandon

Aug 12, 2016

the worst car buying experience i have ever had, drove 3 hours to get a Tahoe was not what i was described over the phone. then the sales man tried to intimidate me into buying car after i told him i didn't want it

6 of 8 people found this review helpful.

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douglasyoung

Jul 26, 2016

Sent me a link to pictures but never followed through with me.

6 of 8 people found this review helpful.

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Jun 9, 2016

they were great ,,,,,,,,,called within hours of my request and I was foolish and did not act fast and that one got away ,,,,,,,,,

1 of 1 people found this review helpful.

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Savannah

Apr 21, 2016

Great!

1 of 2 people found this review helpful.

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terry

Apr 6, 2016

did a good job- got back to me fast

2 of 2 people found this review helpful.

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Dean

Apr 1, 2016

Terran worked hard but we purchased a car much closer to home. Good company.

1 of 2 people found this review helpful.

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Rhonda

Apr 1, 2016

Responded a week later purchased a car some where else

3 of 3 people found this review helpful.

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Anne

Mar 3, 2016

Contacted me to come in, then when I called back next day, she said the car was sold the night before.

3 of 3 people found this review helpful.

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Response from Midwest Auto Store:

Anne, we are sorry that we could not help you with this unit. We definitely have a great selection of 200-300 units and ask that you take a look to see if there is anything else we can do for you.

Paul

Feb 21, 2016

I bought from them just not this car no floor mats in car the detail was bad inside was not even touched and glass so smeered ill have to re do it all. They can be a great place right now they are good.

1 of 1 people found this review helpful.

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Lori

Feb 19, 2016

Great

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Julie

Feb 18, 2016

Very helpful, just the wrong car color.

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Frank

Jan 27, 2016

Did not purchase vehicle because of issues disclosed by dealer on the phone and in pics. Very truthful. I would definitely buy a car from them.

1 of 1 people found this review helpful.

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Ken

Jan 24, 2016

I missed an initial call-back but returned her call the same day. I was advised that she was gone for the day, so I left a message for her to call back. I never received another call.

4 of 4 people found this review helpful.

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Response from Midwest Auto Store:

Ken, we apologize for the mix up, we have located the lead details and it look like we left few messages but not sure if you received! We appreciate the opportunity and hope that we can assist you in finding your vehicle.

Buyer29

Jan 15, 2016

I simply wanted to test drive the model i was considering and they were nearby. They were curtiouse and let me know up front what they knew was wrong with the car.

2 of 2 people found this review helpful.

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Jim

Nov 16, 2015

responded quickly. Not interested in the advertised vehicle any more.

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Response from Midwest Auto Store:

Thank you Jim, sorry we could not help you on your car search but please keep us in mind for future references, we would love to earn your business. Good luck

Jack

Nov 9, 2015

Midwest responded promptly. They have a car I am really interested in. I asked for the previous owner contact information so I could determine if it was worth driving a couple hours to see it in person. The salesman made up several excuses and put me on hold to ask someone else. He finally came back with an explanation that it is against the law to give out personal information. Of all the dealers I have interacted with in my search, they are the only ones that seem to not want to be forth coming with the consumer. Makes me question their integrity.

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Response from Midwest Auto Store:

Thank you Jack for your interest in our vehicle. We do apologize for the mix up in this situation. You are right, it is the law that we have to disclose the previous ownership information if we know! This is typically handy when dealing with trade ins and local units, but as we operate within a nationwide network of vehicle buying (FL,PA,TX...) we don't often know the previous ownership info as we buy them through (Toyota financial, Chrysler financial)...In this case, the salesman was not articulating the facts clearly, and we have been working to train our sales force in order to know the fac

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Christina

Nov 4, 2015

Asking price is more than KBB on car from company permanently out of biz (Saab).

3 of 4 people found this review helpful.

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Response from Midwest Auto Store:

Christina, thanks for your interest and we apologize that we could not help you with your car search. When pricing any vehicle, dealers consider many factors such as book values (NADA, BlackBook, KBB), but most importantly market value that determine the wholesale purchase price and retail sale price. Often market values correlate with book values, but in some cases they don't. I suggest that you search the market with 100-200 miles and see for yourself what values demanded for such units. We will be glad to answer any further questions that you may have and wish you the best of luck on your c

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susan

Oct 21, 2015

typical horrible used car experience. Typical horrible used car sales men. Waste of time. Car that I test drove didn't work in reverse. I drove over ONE HOUR. No apologies. Nothing.

5 of 5 people found this review helpful.

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Response from Midwest Auto Store:

Susan, we truly apologize for the situation. We understand your frustration completely. We inspect and service every unit, and may be this unit was missed or sat on the lot and developed an issue, but regardless our sales person should have driven the vehicle and ensured in proper condition prior to your drive/appointement. It is our policy to be 100% transparent with all our customers and apologize again for dropping the ball and rest assured that we are working very hard to train and manage all our staff to avoid such a situation

Kelly

Sep 30, 2015

Bobby and Drew worked their magic and I drove off with the EXACT ride I thoroughly researched. OUTSTANDING Sunday afternoon it was!!

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Response from Midwest Auto Store:

Great Kelly, we are happy to hear that you had a great experience. We look forward to helping you with all of your future automotive needs and keep in mind that we offer $100 for every referral. Thx again and God bless

Rick

Jul 17, 2015

Good follow up.

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Response from Midwest Auto Store:

Awesome, and thanks Rick. we are excited that you had a great experience and keep in mind that we offer $100 for every referral. Thx and God bless

Jesse

Jul 7, 2015

They were very quick in response and very nice.

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Response from Midwest Auto Store:

Great, and thanks Jesse. we are excited that you had a great experience and keep in mind that we offer $100 for every referral. Thx and God bless

Read 22 old reviews

Jeep

May 4, 2015

Engine light came on day after purchase, cost 900.+ to fix. Trade in car, for 800. Now selling for 2999.

3 of 3 people found this review helpful.

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Response from Midwest Auto Store:

We truly apologize for the inconvenience and ask you to bring the car back so that our service dept can check it and see what we can help with. Please ask for myself Trevin Geer, service manager. As far as trade value, please consider that we have to recondition every unit to selling readiness and cost associated with that. thx and looking forward to working with you on check engine light issue. God bless

steve

Apr 13, 2015

Good experience

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Response from Midwest Auto Store:

Thank you Steve. We are excited that you had a great experience and keep in mind that we offer $100 for every referral. Thx and God bless

Jesse

Mar 23, 2015

Lied about the car, reposted ad at a higher price after I contacted them. Car has had major front work done and tried to say it has never been wrecked in the front. Said back had very minor accident but the trunk was filled with water after the snow melted

1 of 1 people found this review helpful.

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Response from Midwest Auto Store:

Jesse, we truly apologize that you did not have the best of experience. Our pricing is very dynamic based on reconditioning and market pricing and usually our units are priced down as they age, but rarely we price up some unit based on market and additional reconditioning that we may not have anticipated. We provide our customers a free access to carfax so that you can research vehicle history and we inspect units to ensure that no major issues gone undiscovered. In this situation, you're right as the unit has water in trunk and we found that draining plugs coming from roof channels are blocke

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Jon

Mar 10, 2015

The cars were not in selling condition. I looked at a 2013 Toyota Corolla that had the drive side mirror held on by electrical tape. The sales staff was excellent however.

2 of 2 people found this review helpful.

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Response from Midwest Auto Store:

Thanks Jon and truly apologize for the experience. You're absolutely correct as this vehicle was listed prior to the completion of the reconditioning process. Our process has missed it, and can assure you that we work very hard to make sure that every unit is in best condition. We hope that you give us another chance. Thx and God bless

kingandrew

Feb 17, 2015

Outstanding Customer Service!! I possible, speak with kyle or Kevin. They'll treat you like a human being amd not just another wad of cash that walked through the door! Overall an awesome shopping experience.

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Response from Midwest Auto Store:

Awesome, and thanks Kingandrew. we are excited that you had a great experience and keep in mind that we offer $100 for every referral. Thx and God bless

Hwilder

Jan 31, 2015

The sales team has been very helpful, and honest.

Is this review helpful? Yes | No

Response from Midwest Auto Store:

Great, and thanks Hwilder for the nice words. we are excited that you had a great experience and keep in mind that we offer $100 for every referral. Thx and God bless

AdrienneShawn

Nov 11, 2014

Dealer responded quickly and answered my questions completely.

Is this review helpful? Yes | No

Response from Midwest Auto Store:

Thanks Adrienne. we are excited that you had a great experience and keep in mind that we offer $100 for every referral. Thx and God bless

Stephanie

Nov 8, 2014

I have had a great experience so far, the staff all treated me great and they made do on all promises!

Is this review helpful? Yes | No

Response from Midwest Auto Store:

Awesome, and thanks Stephanie. we are excited that you had a great experience and keep in mind that we offer $100 for every referral. Thx and God bless

Sandipan

Sep 27, 2014

Is this review helpful? Yes | No

Response from Midwest Auto Store:

Great, and thanks Sandipan. We are Happy that you had a good experience and look forward to helping you again and upgrade our rating from OK to Excellent. Please keep in mind that we offer $100 for every referral. Thx and God bless

Jeff

Aug 26, 2014

It took three weeks to get a response from the salesman to set up a time to view the car.

1 of 1 people found this review helpful.

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Response from Midwest Auto Store:

Jeff, we truly apologize for your experience, it is totally unacceptable. In this situation, your initial lead went to Skip. Skip initially responded but there were future correspondence that took place after Skip left us. Our ssytem missed to forward that further correspondence to another sales person and we caught it along with 4 other leads almost 3 weeks later. It is certainly not the way we do business and ask that you give us another change to deliver the true Midwest Auto Store experience.

Mike

Jun 13, 2014

The dealer was very condescending and did not know any of the important information. Customer service is one of the most important part of selling something.

1 of 1 people found this review helpful.

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Response from Midwest Auto Store:

Mike, thank you for your interest and we regret that you have not had a pleasant experience with us. Please be assured that it is our goal to treat every customer seriously and with utmost respect. We will look into this situation and address any issues with our sales rep. Please feel free to contact me (MJ General Mgr 859 372 0600) and I would personally address this situation. It is my goal to create the best customer experience.

Sandra

Jun 7, 2014

Pleasant could not provide previous owner info

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Response from Midwest Auto Store:

Sandra, thanks for your interest, we truly appreciate. Please understand that it is the law that we provide previous customer information if we have access to that information. However, please understand that in order to provide selection, quality, and great prices, we buy from a large network nationwide and we don’t always have access to previous ownership. We strive hard to serve our customers, and look forward to serving you in the future

Stephanie

Apr 5, 2014

I didn't feel that their prices reflected the condition of their cars.

1 of 1 people found this review helpful.

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Response from Midwest Auto Store:

Stephanie, thanks for your interest. We regret that we did not meet your shopping need. It is our priority that we provide top quality selection with affordable prices. We have worked very hard to enhance our quality and vehicle preparation, but we recognize that we have to further enhance our preparation quality. In the process of moving high volume, we list some vehicles that may still be in the process of some fine tuning, but we always ensure that such issues are addressed in a time schedule based on priority. It is my goal to provide you with best of quality and service and would welcome

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candy

Mar 21, 2014

Quick

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Response from Midwest Auto Store:

Awesome, and thanks Candy. we are excited that you had a great experience and keep in mind that we offer $100 for every referral. Thx and God bless

Shane

Mar 11, 2014

Discussed a specific car with them for 3 weeks so they knew which car I was interested in. When the snow finally stopped I took off early to go there and test drive the car. They told me I could sit in it but not drive it. Not even drive it in the lot, it wasn't running good. They were putting it in their shop (located on the same lot) that afternoon. They had several weeks to look at it and also should have informed me via phone or email to not waste my time.

1 of 1 people found this review helpful.

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Response from Midwest Auto Store:

Shane thanks for your interest in our inventory and we regret that you have not had a good experience. I personally looked in this situation and found out that we had to quarantine the unit due to the brake locking up. The unit was inspected and service and functioned fine until the day before your visit, the issue was reported. We truly apologize for the inconvenience, but we wanted to maintain our customer safety as a top priority. If I can do anything to help, please feel free to contact me personally (MJ) and would love the opportunity to help.

William

Mar 3, 2014

Really ignorant didnt even act like they wanted to make a sale

1 of 1 people found this review helpful.

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Response from Midwest Auto Store:

Dear William, thanks for your interest in our inventory and we regret that you did not have the best experience. We work very hard to find and service quality vehicles that we offer to our customers at best prices. It is our practices that we don’t build additional dollars into the price so that we negotiate it down to the bottom line; instead, we offer you our bottom line from the start. We invite to shop around and compare the competitor’s pricing and related book values. We value your input and hope that we can help you with your shopping needs

joe

Aug 27, 2013

great experience - was in and out with new car (less than an hour)

Is this review helpful? Yes | No

Response from Midwest Auto Store:

Great, and thanks Joe. we are excited that you had a great experience and keep in mind that we offer $100 for every referral. Thx and God bless

Rick

Jun 28, 2013

Had a nice phone conversation and they were ready to help me with information on the car i asked about.

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Response from Midwest Auto Store:

Great, and thanks Rick. we are excited that you had a great experience and keep in mind that we offer $100 for every referral. Thx and God bless

donald

May 15, 2013

I called them and asked for carfax to be faxed which they did. I visited and bought car. Nice cars on the lot; fairly priced.

Is this review helpful? Yes | No

Response from Midwest Auto Store:

Great, and thanks Donald. It was our pleasure serving you and we are excited that you had a great experience and keep in mind that we offer $100 for every referral. Thx and God bless

Ted

May 5, 2013

Great service, excellent selection, I would strongly recommend

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Response from Midwest Auto Store:

Thanks Ted for the Thumbs up, we are excited that you had a great experience and look forward to helping you with all of your future automotive needs. Please keep in mind that we offer $100 for every referral. Thx and God bless

Mike

Dec 21, 2012

When I expressed that I disagreed with their $299 dollar processing fee that would be added to car price, the salesman said they were glad they did not sell people like me a car. Un called for comment.

1 of 1 people found this review helpful.

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Response from Midwest Auto Store:

Mike, We totally apologize for the experience and agree with you totally as this comment is not acceptable and certainly not the way we handle our business. Rest assured that we have dealt with situation. FYI, please understand that our processing fee can't be adjusted from person A to person B due to legal and compliance regulations that ensure that customers are treated equally and fairly (rules can be viewed on governmental dealer agencies such as dealer commission..)

Bill

Dec 16, 2012

Outstanding! No pressure at all and they were patient and attentive to my concerns. I eventually purchased the car I was interested in from Midwest Auto Store and they were great in taking care of the paper work, etc.

Is this review helpful? Yes | No

Response from Midwest Auto Store:

Great, and thanks Bill. It was a pleasure serving you and we are excited that you had a great experience and keep in mind that we offer $100 for every referral. Thx and God bless

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