Mi Gente Motors of Elmhurst

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1881 W Algonquin Rd
Mount Prospect, IL 60056

Sales: (630) 607-0930

Closed Today (Mon)
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All reviewers have been verified to have contacted this dealer – Learn More
Sep 12, 2016
Truck was rusty with red paint sprayed over the rocker board area. On the pics. It was to dark to see that area. I called them on the phone ask the quality of the truck and didn't get a clear answer
1 of 2 people found this review helpful.
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May 7, 2016
Overpriced cars with high mileage
2 of 4 people found this review helpful.
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May 1, 2016
Car has been sold quite a while but still showing as available. Need to pull what they don't have and not leave it up as a draw.
1 of 1 people found this review helpful.
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Feb 19, 2016
Would not email me carfax and maintenance information after two requests . All they said was "give me your phone number".
1 of 1 people found this review helpful.
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Feb 18, 2016
YES, my review is long but will actually save you alot of time & aggravation so take the time to read it.They play too many games & one salesman doesn't have a clue what the other is doing. First, they're located in a predominantly English speaking neighborhood (and surrounding area) so not sure why the woman they have answering their phone can only speak Spanish? Threw me for a loop when she answered, all I could quickly think to respond with was "excuse me?", she then said something else in Spanish so I said I was calling about a car you advertised & I guess she then put me on hold? 10 minutes of silence so I hung up & called back,a guy answered as if he were at his home, not mentioning that it was MI Gentes Motors. I started to wonder if I had the right number so I asked if this was a car dealership, he said yes,told him what car I was interested in, could barely understand him, put him on speaker phone hoping my wife could help but she couldn't understand him either.Took awhile but we finally got to the point where he knew which car I was asking about. I had been in to see this car before, test drove it, liked it but the price was too high & they weren't willing to negotiate more than $300 which was still way too high. A month later - they still have the car - it's advertised all over the place including their own site.This time the guy gave me an out the door, all expenses, CA$H price while talking to him over the phone which I thought was a bit strange,especially since I hadn't asked or tried negotiating the price but it seemed like a decent deal. All I had to do now was drive in, test drive it one more time & we're good, then the communication problem started again when I asked which location the car was at (found out, they have several). He was saying something but due to his heavy accent I couldn't understand him. I finally realized that he was trying to text me a message giving me their address, I explained that I was on a land line not a cell phone & then out of nowhere he gave the phone to someone else? This person I could understand, he gave me the address, they have a few locations & I asked to be sure which location it was at because the first time I went there it wasn't at the location the guy told me it was at so I had to go somewhere else to see the car. He then said he would check to make sure they still have the car & call me back in a FEW minutes! WHAT? After ALL of this? You're going to check and see if you even HAVE the car? The car I was just quoted an out the door price on and spent 30 minutes painfully talking about? ANYWAY, I waited over an hour but no callback! So I went out, had some other things to do & couldn't wait any longer. How long does it take to check if you have a car? They ruined my day as it takes me over an hour to get there and it was now 11:00 and I have to get back in time to pick my kid up from school which is why I called them when they 1st opened which is advertised at 9:00. Of course no one started answering phones there until about 9:20 & then you could hear all kinds of people talking in the background & not one of them could have answered before this? Okay, so I get back home (after running some errands) around 12:30, there's a message on my answering machine. (This isn't verbatim but close enough) message left is saying this is so & so from MI Gente, you had called earlier about the gs430 Lexus, if you could please call me back at ###. Didn't apologize for 3 minutes becoming 1 1/2 hours, say whether they had the car, no explanation at all? Are you kidding me, almost two hours later and all I get is a reboot. It was as if everything said that HALF HOUR I spent on the phone with them NEVER happened! Like I was starting at the beginning again! I have my suspicions of what was going on and what may have been said IF I were to call back but being that it's only speculation & not fact I'll keep it to myself but as I said earlier, thought it was strange that the guy quoted me a price over the phone???? Bottom line, I will not waste another minute of my time with these guys & am done with the games. It has to be the most chaotic place I've ever seen. THIS is why I try and by from private sales/owners and NOT dealers! Too much game playing and untruthfulness! Follow up: Called them several days later just to see if they still had the car, they did! So I explained the whole thing to this guy, he apologized and said let me make it right, give me another chance. Said I could have the car for the price the guy quoted me, he'd have it cleaned ready for me- great, figured I'd be retracting this review BUT half way there, I get a call, it's him, the car sold last night, is there anything else I can sell you? WHAT!!! THAT'S IT, hung up, turned around and went home, review stands as it is and actually got worse! Also, they will NEVER respond to email inquiries. Sent them from several sites they advertised the car at but not ONCE did they respond so don't bother. Month & a half later the car is still advertised everywhere?
2 of 3 people found this review helpful.
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Dec 30, 2015
Very helpful. Dealer did everything they can to help me purchase vehicle. Including negotiations on price of vehicle. I couldn't afford the required deposit. But they got me approved with my credit being one of the worst in the country. Give them a call. They will work hard to earn your business.
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Dec 26, 2015
Great response. Very willing to work with me on prices. I will go there first next time I buy. I recommend Them
1 of 1 people found this review helpful.
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Dec 10, 2015
Not worth going to they only want to give you high interest. All propaganda
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Dec 2, 2015
dealer responded by leaving a voicemail and asked me to call or email him. I emailed dealer and asked for specific information on the vehicle, and he never responded.
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Nov 24, 2015
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Read 1 old review
Nov 21, 2012
Made choice for thbis car online. Service upon delivery was great. Small items I noticed that needed attention were taken care of quickly. Very positive experience.
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