Mazda Gallery

Great experience all the way around. Friendly, not pushy, and professional

Good experience. Kept in touch throughout the process.

Sales experience was painless. Then the looong wait for the business manager. Trying to get answers regarding registration etc after delivery of the vehicle has been painful

I wouldn't say that this was the best car buying experience that I have ever had but not the worst either. I can say that we were communicating with three different people from the same dealership which made things a bit difficult when it came to negotiating price. I felt that calls were not returned at times within an appropriate time frame. I was from out of state so after the sale was finalized I was told that the car would have to be transported by an outside vendor to the state that I lived in. Fortunately I looked into seeing if I could get a temporary license plate pass from the town hall in the town that I lived in. Would have cost $200 to have it transported by the outside vendor, really! I had bought another vehicle in MA before and the dealership had it transported for free. I was charged $249 for VIN etching which I was told was non- negotiable. Something the dealership said they do on every vehicle because it saves them insurance money. Can only imagine how much of a mark-up there is having that done. Car wasn't cleaned prior to me picking it up. Candy wrappers stuffed in the cubby in the driver's door. Full tank of gas though. Love the car!

Responded quickly but I had already found the car I wanted to buy.

Strangest experience. I visited on a Saturday and made an offer that they refused. Got an email from them on Tuesday asking to call, did so and left a voicemail with sales manager. No response. The car then showed up on cargurus with a price lower than I offered. i then recontacted by email and through cargurus. No response. The car then showed up at an even lower price a few days later. Contacted through cargurus again; no response. Finally drove back to the dealer today and the car has been sold. Either dishonesty or incompetence but definitely not ok either way.

Very deceptive practices. Some of the cars they list that are "good deals" arent even theirs. They apparently copy and past information from dealer listings out of state and make the price seem great. Possibly for a bait and switch. Beware.

Responsive and friendly

Kevin is really friendly and helpful. The cars feels good and are in good condition.

Went there to see a vehicle with no intention of buying. It was at the high end my budget but the price seemed to good to be true. When I arrived I was teamed up with Janice who showed the vehicle and took me out for a test ride. Having taken afew of the same out at other dealers, this one was by far the best. Having told her my interest she worked to get it at a monthly budget that I needed to be at. Three days later I drove it home . I highly recommend them as there was no pressure and the prices they had for used vehicles were below the the average anywhere else. Well worth the hour drive it took me to get there and so glad I was able to work with Janice.

Spoke with Ariana several times. She was very helpful with my information and pleasant to speak with concerning my search. However, I was just calling to cancel my appointment to see a wrangler, because I just purchased one is n Hudson, MA. Thank you Ariana....wonderful customer service!

Very persistent and seems like a nice dealership. ..I just changed my mind about the car

Great service

contact was great but I already found a car!

Didn't find them to be helpful. And couldn't come to a reasonable deal

After more than an hour of travel in the worst traffic imaginable, my wife and I were met with a warm friendly smile from Harshene. He was so patient and easy to work with and no pressure. Even the used car manager, as tough guy looking as he was, he also was easy to talk with. All in all I will definitely buy another car from Mazda Gallery when the time comes, I will also recommend Mazda Gallery to all of my friends.

They provide a quick response.

Helpful, not pushy, knowledgeable

The people there are excellent. However the car I went to look at was perhaps the worst I have ever seen for sale at a major dealer. The windshield was cracked, there were scratches all over the exterior, and there were easily 2 dozen cigarette burns all over the interior, in the plastic door panels, the upholstery (front & back, more than a few were holes all the way through the fabric), The car had a shimmy at highway speeds due unbalanced tires. While I was there I test drove another vehicle and it was in the expected great condition so I believe that this was an aberration. It was very surprising especially since I made an appointment to look at this specific car and came from more than an hour away.

Very helpful knowledgeable petient .

Horrible. Was told they would hold this car for me until I went down, which was less than 24 hours. Drove 1 hour plus out of my way to arrive and have them tell me they moved the car to another one of their lots and had just been sold. No courtesy call of nothing. I will never deal with this dealership again.

Harshene was great. Honored the quoted Cargurus price about $2000 below sticker. He stayed late to get the deal done.

nice people

Nice sales there, but didn't end up buying the car there

Dealer was very non-committal via email. communication over email was very disappointing at best.

Personal service.

Mazda Gallery contacted me immediately and tried to make an appointment for me to come in and look at the car I was interested in,. There was a delay on my part as Mazda Gallery isn't convenient to my location. About a week after initial contact I decided to take a half day from work and make the journey to Mazda Gallery. Unfortunately communication was spotty, if at all present, with two of Mazda Galleries employees I had been working with. Long story short, I waited too long, the car was gone and now I just walk along......sorry bout that.

Brian was great and straight forward. The internet sales people are very misleading though. I would have given two stars based on Marissa's misleading us to believe we could negotiate down to our preferred price. I called ahead specifically to ask about price flexibility and she basically lied. The sales guy Brian made that up with his honesty and patience. We didn't end up buying but would consider working with Brian on a sale in the future.