Masano Auto Retailers

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841 E. Wyomissing Blvd
Reading, PA 19611

Sales: (877) 866-6272

Service: (877) 866-6272

Today 9:00 AM - 8:00 PM
(Closed Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Mar 30, 2018
GuruY9NRW
They were responsive to my request. I did not go to look at our purchase the car but they followed after initial contact.
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Mar 7, 2018
Terrific dealership, the salesman was great and the deal was done.
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Mar 3, 2018
David Hendricks
Great help in getting me the car of my dreams!
1 of 1 people found this review helpful.
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Mar 1, 2018
Car was as described. Mike was great to deal with. I would recommend them
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Feb 12, 2018
Dorismaldonado
5
on my way to the dealer, i called and was told vehicle was sold
1 of 1 people found this review helpful.
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Dec 24, 2017
Guru54J2G
Contacted and followed up with me.
1 of 1 people found this review helpful.
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Dec 18, 2017
wldangel64
This is the 3rd time in 5 years I have inquired about a vehicle & each time I got the same answer. We sold it the night before. Really?
3 of 3 people found this review helpful.
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Dec 17, 2017
I was standing talking to that car dealer representative without him offer me and my girlfriend to seat down to talk. He finished to check the availability of the car I saw online, for about 15mn and toOK us outside to check 3 car which wasn't hour tast. That was poor service.
6 of 7 people found this review helpful.
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Response from current dealership owner:
We apologize that your visit with us fell short of your expectations. Unfortunately the vehicle you came to see was at another location upon your arrival and has been sold. We do have about 1000 used vehicles in stock and firmly believe we have one for you. We take your dis satisfaction seriously and would like an opportunity to make it up to you. Please call and schedule an appointment and we will do everything within our power to find the right vehicle and deal for you.
Dec 17, 2017
Quickly responded and helpful
1 of 1 people found this review helpful.
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Dec 1, 2017
GuruD8ZXP
great ppl Jim Rosario. Very nice guy. Great to wrk with
2 of 2 people found this review helpful.
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Nov 25, 2017
They liked them very much. Have an excellent web site that gives full information on the truck. They seem to be honest and professional.
2 of 2 people found this review helpful.
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Oct 29, 2017
Excellent small dealer! Very happy with my purchase of my truck! Highly recommend checking him out!
1 of 1 people found this review helpful.
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Sep 30, 2017
Gary Lefebvre
Dealer responded quickly but dealership was further than I wanted to go for my truck.
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Sep 12, 2017
Greywolf18
Good response time.
0 of 1 people found this review helpful.
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Aug 24, 2017
oarmstro
5
Unfortunately the truck was purchased before I could get it but they were very responsive.
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Aug 8, 2017
It went very well I purchased a 2014 Jeep Grand Cherokee Overland
0 of 1 people found this review helpful.
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Jul 7, 2017
Dealership returned my correspondence quickly. Very friendly, patient and helpful. They made the car buying experience a pleasant one. Very happy with my vehicle. Mike Whitney was easy to deal with. Excellent no pressure sales!
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May 4, 2017
I gave five stars because if I give less then it would make them look bad. I ended up not purchasing a vehicle but only because I contacted them before it actually arrived and another customer got to it first. They knew I was driving from over an hour away and were nice enough to call me to let me know so it wouldn't waste my time. Most dealers I've contacted do whatever they can just to get in and try selling you whatever they can. They have stayed in touch by text message with any new arrivals in the criteria I am looking for. In my opinion, a reputable dealer will respect your time, and they have done just that
3 of 3 people found this review helpful.
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Apr 4, 2017
Good communication, unfortunately the car we were looking at had just been sold.
1 of 2 people found this review helpful.
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Mar 23, 2017
Justlookinyall
While the salesmen at the dealership were very nice and straightforward with their prices. I was a little skeptical of the condition the vehicle was in. They apologized for the vehicle conditioning and promised that they would be correcting that and it is not normal performance for them. I did walk away in the end due to better vehicles eleswhere.
4 of 4 people found this review helpful.
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Mar 21, 2017
A pain in the neck.they kept on emailing me about a certain car. Which I've already expressed I cannot afford.
10 of 11 people found this review helpful.
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Mar 1, 2017
Worked with Jordan. He is friendly and an excellent communicator. This is my second car purchase from them since 2010.
2 of 3 people found this review helpful.
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Feb 26, 2017
Dealer was very responsive. Provided info to make decision easier.
1 of 1 people found this review helpful.
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Feb 6, 2017
Jameel Johnson
They contacted me right away to see if I wanted to come in...But I found something else..
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Jan 24, 2017
Great attention and prices.
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Jan 23, 2017
nice to me. there going to send me a picture of a red truck because the 2006 silver one is gone.
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Dec 25, 2016
The dealer was very responsive. i sent my inquiry late in the evening and the dealership responded the next day. The salesman answered all of my questions. I haven't decided if i'm going to purchase the vehicle but that has nothing to do with the dealership.
1 of 1 people found this review helpful.
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Dec 17, 2016
Even though i didnt buy a vehiclecfrom them they were very prompt and timely getting back to me
1 of 1 people found this review helpful.
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Oct 19, 2016
ok , I did not look at the truck yet
0 of 3 people found this review helpful.
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Oct 10, 2016
d45v
Excellent feedback. However the distance between the dealership and myself is such that I have not been able to get there in person as yet to see the car.
0 of 2 people found this review helpful.
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Sep 2, 2016
Great
0 of 1 people found this review helpful.
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Aug 12, 2016
Spoke to Kim, he was recommended by someone I know. Said he would give me a call back but never did. Horrible customer service Do not recommend
4 of 7 people found this review helpful.
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Aug 9, 2016
Responded quickly and had all of my questions answered.
2 of 2 people found this review helpful.
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Jul 29, 2016
algrlica
Answered quickly however, no longer looking at the Jeep Compass.
1 of 3 people found this review helpful.
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Jul 15, 2016
Immediate response would highly recommend for cash only purchases only downfall
2 of 2 people found this review helpful.
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Jul 5, 2016
I was very pleased with the friendly service and they were very professional. They were very understanding and I felt at ease with them. It was a very pleasant process buying the vehicle.
1 of 1 people found this review helpful.
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Jun 29, 2016
emailed me right away, I called and talked with them about the car they answered all my questions.Did not go look at the car as they would not come down on the price.
2 of 2 people found this review helpful.
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May 15, 2016
We have bought several cars from Masano in Reading and we were very satisfied with the vehicles. The people are very professional and know how to work well with customers. This time Pandora and Darren helped my wife and I with the purchase of a 2009 Voltswagon van. Both of them treated us great and we appreciate being treated like people instead of being treated like a number. We highly recommend this franchise to anyone looking to buy a vehicle,
1 of 1 people found this review helpful.
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Read 18 old reviews
Apr 13, 2016
Great
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Apr 7, 2016
very nice, but I decided to go in another direction
1 of 1 people found this review helpful.
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Feb 22, 2016
philewill
Responded quickly
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Jun 21, 2013
JustinAmmerman1
Efficiently provided answers to my questions.
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Jun 14, 2013
the dealersip was great. low prices, no haggle, beautiful cars, buying experience was quick and easy.
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Jun 10, 2013
Excellent through the whole process.
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May 22, 2013
Everything went very smooth with the transaction , the salesman name Matt S. was great ,actually he was the only one with a smile ,The truck is great,the only problem I had was that my trade in had wheels I needed taken off and they would not help me ,I had to take all four wheels and swap them ,right there in the lot. I would have given a four star if I didnt have to work so hard while spending 30K plus in a store.
2 of 2 people found this review helpful.
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Apr 25, 2013
Gave me a quote on jeep that was sold....
2 of 2 people found this review helpful.
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Jan 27, 2013
When we arrived the vehicle was out front warming up for the test drive.
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Jan 18, 2013
Listed Cars Not Available
4 of 4 people found this review helpful.
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Jan 13, 2013
Excellent Customer Service!
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Jan 8, 2013
though I did end up buying my Tucsan from them, it was mainly bc they happened to have the low mileage model on their lot. Negotiation was pretty much non existant, the suv wasn't ready to take with...upon returning 2 days later for what was supposed to be prepped to go, it still hadn't been well detailed and had an empty tank. The sales manager DID fill the tank and deduct $ for detailing but that was after quite a wait and frustrating. They were supposed to acquire an owner's manual for me...almost a month later still no word from them(I got one from Hyundai myself) I still await title...haven't bought a used car like this before...maybe it's normal, but I provided clean title of my trade-in and they couldn't do the same. Would have been nice if they seemed to actually care about making the sale and having repeat business :(
3 of 3 people found this review helpful.
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Jan 4, 2013
Car was sold and they took weeks to take it off listing. Main communication is with form letters.
3 of 3 people found this review helpful.
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Dec 27, 2012
Dealer did respond, then suddenly stopped responding, told me the car I was interested in was no longer available even though it remained on their website for another month, at one point even advertising a price reduction. I contacted them and asked why the car was still on their website when they were telling me it was no longer available.... no answer whatsoever. I'm glad they decided to be unreliable BEFORE I bought a car.
3 of 3 people found this review helpful.
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Nov 10, 2012
Car dealer responded positively. Will probably return at a later date. Car prices are very good!
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Oct 23, 2012
Prompt response and follow up
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Sep 27, 2012
It took quite awhile for them to respond to my request for a quote on a trade-in.
1 of 1 people found this review helpful.
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Apr 13, 2012
Staff was not knowledgeable, two sales reps couldn't answer questions about the Patriot. I asked for an estimated trade in value, I sent many pictures and specs on my vehicle and I never heard back from the sales rep or manager. I was still on my way to look and possibly buy the patriot but I liked the customer service I received from Fitzgerald Automall so thats where I bought my vehicle...same day i was on my way to Masano. I guess selling cars isnt that important to Masano...thats the way it seemed to me.
3 of 3 people found this review helpful.
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