Mac Haik Dodge Chrysler Jeep

11000 North Fwy, Houston, TX 77037
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Sales: (832) 775-8951

Service: (888) 578-7850

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Jan 13, 2017
patkelly11
I had a specific question about the A/C not working properly and they never responded, but still expected to me to drive 45 minutes to see the vehicle.
Is this review helpful? Yes | No
Jan 1, 2017
The way that internet sale people are responding is strange. Some time 5 call in one day, but when you decide for test drive, no answer! After 45 mile driving to dealership, the salesman out of the blue stated the TT&L is not included in "out of door" price, so why you call it out of door price! In my case, we need to add 1600$ to 20000$ internet price that we found on dealership website, so the real out of door price was 21600 !!!! Just we waste our time an gas!
2 of 2 people found this review helpful.
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Dec 28, 2016
Called set up an appointment to see a vehicle. After driving 50 miles paying tolls only to find out they did not have a car. A true bait and switch. Got on the phone to speak to a manager no one would take my call.
2 of 2 people found this review helpful.
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Dec 4, 2016
Good
1 of 1 people found this review helpful.
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Response from Mac Haik Dodge Chrysler Jeep:

Thank you for the feedback, Jose!
Dec 2, 2016
adroogsma
Amanda contacted me immediately. She got me in contact with a sales person, Terrence, who was also prompt and got everything put together for me over the phone and by email. I was able to drive down and pick up the car without any changes to the deal or miscommunications. Overall a great experience. I was in and out of the dealership in 2.5 hours which seems like a long time considering the deal was all but agreed to before I got there. But, there were other customers there finalizing their deals and my only waiting time was for finance which is normally the case. Terrence, great job!
Is this review helpful? Yes | No

Response from Mac Haik Dodge Chrysler Jeep:

Thank you for your wonderful feedback! We will be happy to let Amanda and Terrence know about your review. Thank you for the five-star rating!
Nov 9, 2016
Contacted me once - supposed to send photos but received none.
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Nov 2, 2016
Quick response
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Oct 24, 2016
Cricioman77
Terrible experience. The car had a huge bump on the side and it was rusty already. The body was not in good conditions. The price was good but the staff made the entire process a very unpleasant experience. They were more interested in running a credit report for a loan than talking about the car. I asked for the best offer they could do considering a trade-in but they were reluctant. After 30 mins they showed up with the same price. It's not the first time I have a bad experience with Mac Haik. No more Mac Haik.
8 of 8 people found this review helpful.
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Oct 14, 2016
Said the car they had advertised was in transit and he was going to call me when it came in. I am sorry, but I don't believe they ever has the car they had advertised and I certainly don't believe it's in transit. It's been 2 weeks and I still haven't heard back from them.
1 of 2 people found this review helpful.
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Oct 5, 2016
rcasarez
Told them my situation up front and they assured me they could help me, but they pulled my credit for nothing because we couldn't get the deal closed. They didn't want to come down on the price of the suv or give me more on my trade, so at the end of the day they don't do whatever it takes to close the deal. Was most disappointed that I was assured the deal was not going to be am issue to close then I heard conflicting stories about why it didn't.
3 of 4 people found this review helpful.
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Sep 20, 2016
They were firm on the price and would not budge so there was no incentive to driving 6 hours to buy the car for the listed price.
2 of 3 people found this review helpful.
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Sep 12, 2016
The sale man was great
1 of 1 people found this review helpful.
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Sep 2, 2016
My experience was great,
1 of 1 people found this review helpful.
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Aug 30, 2016
MicksterTX
Contact within 24 hours
1 of 1 people found this review helpful.
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Aug 3, 2016
Wouldn't negotiate. Took extremely lone to evaluate my auto.
1 of 1 people found this review helpful.
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Aug 2, 2016
Good
1 of 2 people found this review helpful.
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Jun 28, 2016
Had the car I wonted but it was too high impact color orange . I bought at another dealer but would not be fair to name it here . Thanks guys
2 of 3 people found this review helpful.
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Jun 24, 2016
Told me they had it and I get there a they told me they sold it.
1 of 2 people found this review helpful.
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Jun 21, 2016
Getting told hey come in p we got it and when I show up it was sold in auction really isn't my cup of tea. Not to mention never getting a call back
2 of 3 people found this review helpful.
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Jun 16, 2016
Excellent dealership!! Everyone was friendly and very easy to deal with.... A pleasant experience! I highly recommend going there to shop for your next vehicle!!
1 of 2 people found this review helpful.
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Jun 7, 2016
Very good
1 of 1 people found this review helpful.
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Jun 5, 2016
ask for Terrance. makes the experience a good one.
1 of 1 people found this review helpful.
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May 21, 2016
Pleasant folks. Thank you
1 of 1 people found this review helpful.
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May 3, 2016
Insulting, and belittling that I dare question that at 50K plus miles I thought it was over-priced
1 of 2 people found this review helpful.
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Apr 25, 2016
Awesome relationship building on phone. Really honest and forthright. The financial manager is very helpful.
1 of 1 people found this review helpful.
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Apr 19, 2016
I called and scheduled a test drive, to sit an hour in traffic, and when I got there I was told the car was not available. It is over a week later and the car is still on the website, and the computer chat says it is available, but the dealership, which will only respond by email now, says the car is not available..
2 of 3 people found this review helpful.
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Apr 18, 2016
BEWARE of this car dealership!!!! About 2 hours after speaking to a salesperson and he told us that the car is still available to purchase and test drive, we get there and he told us that the car has already been sold "just this morning". REALLY????? Yet 2 weeks after inquiring about this car, it is still advertised on-line and at even a lower price. LOL
3 of 5 people found this review helpful.
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Mar 28, 2016
They comfirmed the truck was there, as soon as i got there to look at the truck they said it was being sold as we speak. I guarantee it was lies. I bet they just do that to bring you in and then just try to sell you something else. I wouldnt recommend this dealership at all. And the truck is still shown that its uo for sale even though its been "sold".
2 of 3 people found this review helpful.
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Mar 23, 2016
Sal_P
Pleasent
1 of 1 people found this review helpful.
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Mar 21, 2016
Bought a used vehicle and were able to work their magic to get it in my price range which was great. However, we we're there with a 3 year old and a 19 month old for 4 hours. After they worked the deal the car was supposed to be detailed. I don't even think they went any extra to clean except the surface cleaning. It was almost 7pm when we left and with 2 cranky kids could not "inspect" it as we should of. When we got home the next day the back was completely filthy and every cup holder was disgusting. Needless to say, they didn't do their part of cleaning it and although we were trying to hurry it still should have been cleaned properly. Now I have to drive an hour back to the dealership because I refuse to pay to have it cleaned and they said they would detail it. Highly doubt I'll go back to this dealership.
1 of 1 people found this review helpful.
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Mar 18, 2016
Very poor experience. Called at 1:30pm to confirm vehicle was still there and available for purchase. Set appt for 2:45, drove an hour in traffic with my son for him to teat drive. Upon arrival, we waited 15 minutes and were told the woman booking the appt wasnt available. We were then told the vehicle had already been sold earlier that day in a fleet sale. The vehicle remained posted at least through the next day when was the last time I checked. The staff showed very little concern or remorse for the situation and sinply tried to sell another vehicle.
2 of 2 people found this review helpful.
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Mar 16, 2016
finisher6
Was told two different things by two different sales reps in regards to the origin of the vehicle. I overlooked that and was still interested, then it happened again, one rep said we can give you the price you're asking for your trade-in then another one said we can't. I drove up there to get it straightened out and by the time I got up there, they had sold the truck. They didn't even try to contact me, after we had been in contact all day about it to the point where they said they would have the paperwork ready for me and asked about my pre-approval, etc. Would not recommend them.
1 of 1 people found this review helpful.
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Mar 13, 2016
Quick easy. Car was detailed to perfection
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Mar 2, 2016
emailed me, and then called. I asked another question by email, and never received a response.
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Feb 23, 2016
Great
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Feb 21, 2016
Muy buen dealer altamente recomendado. Los vendedores muy buena onda y con ganas de ayudar.. Pregunten por Eric o Martin...
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Feb 20, 2016
Good
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Old Dealer Reviews

Mar 13, 2014
Professional
Is this review helpful? Yes | No
Feb 27, 2014
very helpful in searching for the car
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Feb 26, 2014
Lied to me about the car still being available to get me to come back, so that they could try to sell me something else. I sent the Internet Sales Manager an email when I got back home and got no response. I will not recommend them to anyone.
Is this review helpful? Yes | No
Nov 11, 2013
Car looking at had some problems, sales person was to check what was wrong and let us know if they would fix, we wanted this car but nobody called us back so we bought our second choice.
Is this review helpful? Yes | No
Jul 17, 2013
Great communication! Quick and hassle free transaction.
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Jun 27, 2013
dbcooper54
they responded. said they still had it. I told her i would stop by in a few hours, after work. drove 30 miles one way to they lot and they didn't have it and didn't really have a good excuse.
Is this review helpful? Yes | No
Jun 27, 2013
they approved me for one percentage and then days later changed it too something else.
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May 9, 2013
great place to get a car no hassel by sales men and just nice people
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Mar 6, 2013
not laramie 4x4
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Feb 5, 2013
I received 19 emails every night for 4 days. emails were generic not personal. Never answered my questions.
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Sep 5, 2012
They were quick on feedback
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Jun 13, 2012
Great, Great, Great Deal! This was a pleasant atmosphere, they did not pressure me into a buy even though I was a little indecisive. They worked on beating my finacing rate at my credit union, answered all questions, ran the car faxs, and if you don't actually like the cloth in that particular car they will add leather for a very low price ($650) plus you get to pick the leather color. The man you need to speak with is Ronald Tucker!!!! He will not lose your business, tell him what your budget is, tell him what you are comfortable paying a month, and he will make it happen. Whether you are buying a new car or used car, RONALD TUCKER!! I was very pleased when I drove away. They even let me take the vehicle home for a day and I hadn't even committed to buy it. They said drive it home, get a feel for it, and if you sleep on it and wake up tomorrow still not feeling it or the deal, no pressure, don't buy it. I did just that! They also let me take the vehicle to the dealership as it still had a warranty on it and everything checked out. Needless to say, I purchased that vehicle last Saturday and I'm so glad I did. MAC HAIK, I WILL BE BACK. T. JOHNSON
Is this review helpful? Yes | No
Jun 7, 2012
i ready buy a car thanks
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