Mac Haik 1960 Pre-Owned

1831 Fm 1960 Rd W
Houston, TX 77090

Sales: (832) 850-2261

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All reviewers have been verified to have contacted this dealer – Learn More
Nov 1, 2017
petet1961
Angel was responsive and followed up consistently on my emails. The car's description was a fluff piece with no details. Angel got me pix and answered my questions. Unfortunately we could not agree on price
Is this review helpful? Yes | No
Oct 10, 2017
Very impressed with this dealership. Buying the car was easy. Eric Reyes has gone above and beyond and getting a few little problems fixed with my truck. They say they stand behind their vehicles and they do.
Is this review helpful? Yes | No
Aug 17, 2017
I went to look at the car and they were way off on my trade-in. They offered a looked up lowball auction value. I thought they were trying to steal my car, that is how bad their offer was. I drove 100 miles and would have bought it but they would not budge on trade in. I had other dealers that offered wholesale for my car.
Is this review helpful? Yes | No

Response from Mac Haik 1960 Pre-Owned:

Sincere apologies for your bad experience, Jim. We strive our best to be fair when offered to purchase any customer's vehicle. Trade-in's are always welcome, yet not required to get a great deal on whatever vehicle it is that you're looking to purchase from us. Your business is very important to us & we'd love to earn that in the future if you're ever in the market again.
Jun 26, 2017
Melonga
he did not reply to my enquiry in the email but gave me more cars to view instead.
0 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Mac Haik 1960 Pre-Owned:

Hello Melonga! I just wanted to extend a much needed apology towards you! Whichever of our sales staff that handled this situation improperly will be better prepared & much better equipped with the skills to handle future inquiries such as yours! If there is anything that you need further assistance with, please do not hesitate to contact me directly! We would like to make this right if possible. My name is Ronald Tucker & direct line is (832)631-2075. Good day sir/ma'am!
May 24, 2017
Good they answer fast
Is this review helpful? Yes | No
Mar 15, 2017
I was there, and this truck is sold, and you never call me to inform me, I expend ,time, gas, for nothing, you're very unprofessional, please don't contact me more
Is this review helpful? Yes | No

Response from Mac Haik 1960 Pre-Owned:

Our deepest apologies for any misrepresentation, Ramon! We responded to your email  to let you know the truck was available up until the 10th. Our sales representative, Darriel Clark reached out & had spoken with you to let you know the vehicle was still available, but you stated that you worked all day and had no time to come and look at the truck. You then scheduled an appointment for Saturday. Unfortunately three days later the vehicle was sold. Please let us know if we can make this up to you perhaps by offering you a deal on a vehicle that we currently have in stock!
Mar 7, 2017
Had a great experience, just ask for Darriel for a great salesguy.
Is this review helpful? Yes | No
Feb 20, 2017
Angelique was very friendly and helpful but unfortunately the car she was selling was in worse shape than the pictures showed. We kept shopping.
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Feb 11, 2017
Pacifica_1331
Angelique was very good, she provided me with all of the services that I need and also worked with me since I am a first time buyer. I would definitely recommend this company to any and everybody. Love, love, love my purchase (also, my first bought car).
Is this review helpful? Yes | No
Feb 9, 2017
Constantly keeps in touch very helpful responded instantly with all the info I needed I recommend mak haik 1960
Is this review helpful? Yes | No
Jan 28, 2017
The dealer contacted me in a timely manner. I went to the dealership to see and test drive the vehicle. The sales people were friendly and helpful. I am now ready to buy the vehicle.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Jan 21, 2017
Drove two hours to see this car. I called before I left and once on the way to make sure it was there. It wasn't. Tried to sell me something else. I should have believed the negative reviews. If I could give negative stars I would.
3 of 3 people found this review helpful.
Is this helpful? Yes | No

Response from Mac Haik 1960 Pre-Owned:

Our sincerest apologies for your experience! We would love to make this right as our staff is not trained to engage in such a negative practice. Please contact our Used Car Manager, Ronald Tucker, directly at (832)631-2075 if there is anything else that we may have that interests you! We would love to make this right!  
Jan 15, 2017
This dealer was great in contacting me; however, when I went to test drive the vehicle which I was interested in, it was a standard transmission and I was unable to test drive it. It was advertised as an automatic transmission and the price stayed the same even after I brought it to their attention. I was never given the chance to drive the vehicle so I ended up purchasing my vehicle elsewhere.
3 of 3 people found this review helpful.
Is this helpful? Yes | No

Response from Mac Haik 1960 Pre-Owned:

Apologies for the misrepresentation, Rosa. We now have a 3rd-party company that assists with making sure our advertisements are accurate! Please let us know if there is anything that we can do for you in the future!
Sep 17, 2016
Horrible company. I was told that they were going to hold the car until i arrived. I drove to Houston from Louisiana. That morning during my travel Sunshine contacted me and told me the car was waiting on me an they are not going to sell. So she placed me on hold and put a Salesman Terrance to do an online App, I messaged him all of my documents to complete the credit app. AFTER he ran my credit, he called me back to say the car is sold but he can put me in another vehicle other than my interest. WORST EXPERIENCE!!!!
6 of 7 people found this review helpful.
Is this helpful? Yes | No

Response from Mac Haik 1960 Pre-Owned:

My sincerest apologies for you experience, Ericka. Unfortunately 2 hours is a long time when it comes to how selling a vehicle these days. Still, that is no excuse as to why your experience was horrible. Being that you were traveling from Louisiana, we should have squared away financing prior to the trip. Please let us know if there is anything that we can do to assist in the future! Your next experience is guaranteed to be more enjoyable with a much more experienced staff!
Sep 6, 2016
Mac Haik was a very courteous dealership
0 of 2 people found this review helpful.
Is this helpful? Yes | No
Aug 12, 2016
spilbe
I did get contacted by dealer. I specifically inquired if this car had been flooded due to the facts that the price was pretty good for its miles and age but Carfax showed that it was bought at auction a week after Houston had had major flooding in April so I was suspicious. I was told that they don't buy and sell flooded vehicles. This was a classic example that you can't always rely on Carfax to determine a used car's value and reliability. This car had been flooded and also had a rear end collision thus the good price for the mileage but neither the flooding or the collision, which appeared to just involve replacing the bumper, showed on the Carfax report. Not knocking Carfax because it only works if the information is reported to them.
7 of 7 people found this review helpful.
Is this helpful? Yes | No

Response from Mac Haik 1960 Pre-Owned:

Apologies for the late response, Spilbe. Each vehicle that we sell must pass a state & safety inspection, otherwise we would not be able to complete the process of titling. I can assure you that the vehicle you were interested in was as the Carfax reported.
Jul 29, 2016
only contacted one time and did not respond to my follow-up contact.
1 of 3 people found this review helpful.
Is this helpful? Yes | No

Response from Mac Haik 1960 Pre-Owned:

Sincerest apologies for the horrible follow-up, Herb. Please contact our Used Car Manager, Ronald Tucker, directly at (832)631-2075 if you're still in the market! Your business is very important to us!
Jul 12, 2016
PBA
Quick response to my inquiry with requested information.
0 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Mac Haik 1960 Pre-Owned:

Thank you- we make every attempt to promptly reply and answer any question you or anyone may have.

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