Luxury Car Vision

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101 Thomas St., Paterson, NJ 07513 - Map & Directions

Sales: (201) 258-3521

Service: (201) 300-2840

Aug 23, 2016
Was very honest that car needed water pumpl
4 of 5 people found this review helpful.
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Jun 26, 2016
Saw the car i wanted and bought it. When i got back to brooklyn i notice was only one key for the car. Call back luxury vision and told them that i saw 2 keys in the ad but they never got back to me. I spoke to Eric and Lenny but they don't care to get back to me. They got their money and don't seem to care about finding the other key. They r money hungry sharks!! Beware!@
2 of 3 people found this review helpful.
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Jun 21, 2016
1,520
I asked them about why they have more than average complaints and they gave me a generic answer like it's the customers and they can do no evil.To be fair they respond quickly but I must listen to costumers who have been burned before so I will not be spending my money here I'm nobody's fool sorry.
1 of 1 people found this review helpful.
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Jun 19, 2016
Picked up right away. Good customer service
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Jun 14, 2016
Helpful and straight forward!
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Jun 2, 2016
Bob is a nice guy
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May 28, 2016
Nice guy very professional and works with u.
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May 3, 2016
Dealer responded and gave a very good insight. Good customer service.
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Apr 27, 2016
Responds right away to your e-mail
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Apr 13, 2016
I was not sure that I was in the right place until I went inside an de met Eric and Lenny they have done their best to make sure the we were satisfied with our purchase
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Mar 27, 2016
solotheory24
15
*******BUYER BEWARE!!!!!*****This dealer is ruthless! Talking to the owner on speaker discussing a car when he says the F word and told me to go get F'ed. My kids were in the room, it was mortifying. He was able to say other things before I terminated the call that I can't even put on here. Both owners are very bad people. Dont take my words, its documents on the NJ Secretary of State site. Please do your researchi
2 of 4 people found this review helpful.
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Mar 22, 2016
Very good interaction, but we didn't make a choice yet.
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Mar 13, 2016
I was treated with much respect. I called on the spur of the moment and was allowed to come in without a prior appointment. The car was clean inside and out. It was a very pleasant experience with absolutely no pressure.
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Mar 11, 2016
philewill
Answered my questions
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Jan 27, 2016
Very nice people to deal with return my call very quickly
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Dec 27, 2015
i was there and saw the car in good condition and made a deposit for the car for pick up at the other day,i added to my insurance,and when i was to pick up the car they tell me the car have a suppose problem can you come back monday,i do but on monday the car was worst he tell me was to corroed and dont go to sell me the car,for me he sell it to other person because he did not want to face me ,and let me outside the office,he tell me they come w the car and later tell me he going to pick up to the shop,and is rare because he have his own mechanic there,so to me they have no care for the client and are irresponsible
2 of 2 people found this review helpful.
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Nov 19, 2015
Nice
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Oct 21, 2015
steveo146
No alot of cars but the site will fool u. They look way better online
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Oct 21, 2015
rgower
5
Could not deliver vehicle could not deliver vehicle in the time expected and a great upon
1 of 1 people found this review helpful.
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Oct 8, 2015
They sold me a pice of junk. The car does not pass NYS inspection and can not keep it running. By the time we got the car half way home it had to be towed and almost burned. I lost a little over $5,000.00 Buyer Bewhere !!!!
2 of 2 people found this review helpful.
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Oct 4, 2015
Transferred to multiple people, ended with a very rude representative who gave me a higher bottom line then I was given by email. I have no interest in dealing with these people
2 of 2 people found this review helpful.
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Oct 3, 2015
Customer service very professional..friendly
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Sep 6, 2015
Jenna777
The biggest scam artists! I looked at a car, and the engine had a leak in the head gasket. The guy tried to tell me he just changed the oil and he must have spilled it. However, when I looked at the dipstick, the oil was very dirty and black. Liars!
3 of 3 people found this review helpful.
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Aug 18, 2015
Had a great experience with Luxury Car Vision. I would recommend them to anyone. I worked with Matthew who was very patient and very helpful. I'm so glad I went there!
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Jul 2, 2015
We did purchase a car from Luxury Car Vision. Car was not delivered as promised and took several days and calls to finally get, no temporary tags as promised were with it, had to call more than once to finally get. Car had very serious undisclosed problems which had to be corrected before car was truly safe to drive, title was not sent to us and took several calls and three weeks to finally get. A very disorganized operation at the very least. Beware.
2 of 2 people found this review helpful.
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Apr 10, 2015
mypickup2014
Erik ...Very nasty guy...I ask for the min. price and car condition and he came nasty..."Do you want the car running and for free?" Who can deal with people like that to buy a car?
1 of 1 people found this review helpful.
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Apr 5, 2015
excellent experience overall. bought a great vehicle. staff was polite, fast response time.
1 of 1 people found this review helpful.
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Mar 21, 2015
Ksanon973
Great place to go
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Mar 1, 2015
called right away...good dealer
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Dec 30, 2014
Dealer responded immediately to let me know that the car was no longer available. Very much appreciated.
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Old Dealer Reviews

Oct 2, 2014
When the dealer called me he was condescending in his tone talking to me about the car (Lenny). But I liked the car so I began to look for airplane tickets to fly to New Jersey to purchase the car and drive it home. The next morning I got on line to look at the car again and the web page said (UNAVAILABLE). I don't think the car was there when I called, but that the picture was of the 2002 White Lincoln that cost about $8,000 which he had. I decided I would never buy from this dealership. Am still on the look for a lincoln continental.
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Sep 8, 2014
I asked for some specific additional information on a vehicle via email. This could have been done easily. Instead their response was to call them to discuss the vehicle. If I had wanted to do that, I would have called them in the first place.
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Aug 19, 2014
They responded right away. Great. Definitely five stars. Thanks.
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Jul 16, 2014
"As a prospective (out of state) customer of Luxury Car Vision (LCV), I found Eric the sales consultant to be rude & condescending when I asked him questions regarding LCV's process in purchasing a vehicle site unseen from their dealership. 1. I first inquired to LCV on a Tuesday AM seeking info on a specific vehicle LCV were offering for sale. 2. I was able to negotiate $950 off the vehicle's list price. I was informed I would be responsible for obtaining & paying all taxes & tag fees as well as having the vehicle inspected in my home state commensurate with the sales cost of the vehicle and my states tax structure which is 6% sales tax, tags & registration 3. After agreeing on the cost the same day (Tuesday) of the vehicle Eric informed me of a $395 administrative fee he would be accessing me to acquire the title. I am at a loss for understanding regarding the fee when I have to pay all costs associated with the vehicle in my home State. 4. I inquired about a basic 90 day 3K warranty, Eric gave me some psychobabble about NJ law not allowing him to provide one because the vehicle is over 10 years old. My reason for asking about a basic warranty is, I intended to drive the vehicle back to MD Thursday. I'm a disabled Veteran if the vehicle suffered engine or power-train failure, I would not be stuck on the side of the expressway having spent a bit over $11K for a vehicle, with zero recourse. the warranty afforded me peace of mind re being able to have the car towed, repaired and I'm on my way back home. Per Eric 5. I received a call from Lenny on Tuesday, whom I was told is the owner, Lenny agreed to provide a the warranty. I booked a flight that same day for the next day Wednesday to NJ. My flight was overbooked & I would have to wait 4 hours for the next flight. I'm disabled and this is not an option for me. 6. I contacted LCV, Eric answered the line I explained my situation to him that I would not be coming that Wednesday , however, the following Thursday AM. Eric informed me "Luxury Car Vision had no intention of selling the car to me because I had not left a deposit). The previous day (Tuesday) was my first communication with LCV, I was instructed to bring cash or a cashier's check for the full amount I asked to whom should I have my bank make the payee of the check to because I was slightly confused regarding the actual name of their business. For example, their website is: (New Jersey Auto Mall), Luxury Car Vision was listed in CarGurus's advertisement and the CarFax Eric emailed me was from "Lada Motors" again he was not polite and answered "Luxury Car Vision". 7. Bottom line I would walk before ever purchasing a vehicle from this organization. I took my $12K and purchased a pre-owned BMW locally from a well known dealership which gave me all service records for the vehicle, it has a clean car fax with the name of the dealer bottom left. I spent $2.2K less for an identical BMW with lower miles & a 12 month 12K miles warranty. Luxury Car Vision get a Big Fat Zero across the board from me.
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Jul 14, 2014
Very informative about vehicle!
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May 22, 2014
Good -Had a solid car to sell (tough when looking for a 12 year old car) -No pressure sales. -Fixed most of the problems I found. (Fixed all that they said they would.) -Courteous and attentive. Negative -Did not tell me of problems I did not see - exhaust system leakage, out of round tires causing hops on thruway I did not observe on short test drive, radio and speaker problems, broken cup holder, and antenna problem. -Overpriced car, however from their point of view I did pay up for it. Conclusion - I overpaid for an ultra-low mileage car which will cost me even more to get fully fixed, but given the mileage I will probably keep it as long as I would a new car and bought it for 1/4 the price of a new car, and it was exactly the configuration I sought. I would consider buying again from this dealer, but would exercise more care in both inspection and pricing.
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May 10, 2014
carGreat
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Mar 25, 2014
Good
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Mar 12, 2014
Never gave me much time. Seemed to busy. Didn't realy answer my questions.
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Mar 10, 2014
prompt, clear responses.
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Feb 28, 2014
Good
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Feb 13, 2014
Went there to purchase a 5series they had plenty of nice German cars to choose from. Ask for Lenny he's great and very helpful . I would go back
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Feb 4, 2014
Good car, as advertized, friendly people -
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Jan 27, 2014
.....was not very friendly.
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Jan 8, 2014
Dealer never responded and when I called there was no financing. Big disappointment as I really am interested in the vehicle.
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Jun 26, 2013
The sales man that showed me the car got a phone call & never came back & I was there for more then 30mins. The pics of inside the car are from a diffrent car
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Jun 4, 2013
dealer was very helpful and i will be making a trip to see them
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Apr 28, 2013
They are good ,they sent me a message telling when they r gonna call me back ,and they did called me back on time,,i appr
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Apr 24, 2013
Dealer doesn't resolve issues accordingly. I have been waiting on a title for a car I have purchased for over a month ago.
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Apr 17, 2013
They take care business
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Mar 1, 2013
Called for info about the condition of a used car and the salesman became very annoyed with my questions. He said that he didn't like the way the conversation was going and that I should buy a new car so condition wouldn't be an issue.
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Jan 21, 2013
The must have been a stolen recovery car. There was a lot of things missing from the car. Under the hood was oxidation all over the car as if it was under water. But the salesman clams it was a trade in from Cadillac. When I ask about the damage. He responds was I don't know. I wouldn't go back.
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Jan 9, 2013
Love The Car line up
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Jan 6, 2013
billrbaier
very helpful! recommend to anyone to include in their car search, great value car!!!!,
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Nov 4, 2012
no trust this dealer
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Oct 25, 2012
very good
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Oct 4, 2012
good response
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Sep 27, 2012
Bait and switch scam! Dealer claims price is finance price only. Additional 20% added to cash purchases. Money is worthless when cash is no longer a valued form of currency. It has been replaced by high interest credit rates, which is how dealers truly make a profit. America is truly doomed unless that hard reality changes!
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Sep 12, 2012
Was flippant about pricing, almost arrogant
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Jun 28, 2012
Quick initial response. I attempted callbacks but was unable to make contact.
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May 2, 2012
RobertOmram01
Crooks, liars, thieves. Stay away from Lenny and Bobby.
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Nov 15, 2011
never responded after two emails within three days.
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