Lux Cars Auto Outlet

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10 Perchwood Dr
Fredericksburg, VA 22405

Sales: (540) 628-0231

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Jun 13, 2017
Richycars
A very sincere guy to transact business with
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Apr 14, 2017
Kiara Christian
Called to verify car was on the lot. Dealer said car was there he was looking at it in the window.Drove 3 hours. The Car wasn't on the property. Dealer said car was at the owners house and it would be there in 20min. We waited 30 and still no car. Don't waste your time.
7 of 7 people found this review helpful.
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Mar 31, 2017
jasoniic
I had a great experience when i visited Lux Cars! The salesperson was very informative and answered all of the questions I had with honesty. I was happy to see the car I liked, test drive it, and then purchase it after reviewing my options with the finance director. By the time I was done, my new car was already clean and waiting for me. I will definitely come back for my next car! I'll also tell my friends and family that this is the place to go to for any of their car buying needs!
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Mar 15, 2017
Show up at 10 am and the secretary was there ask for the car and she did not know if was in the inventory. Wait for 38 minutes and the car was dirty, dog hair and never saw the sale person. Very bad but at the webside everything look good.
4 of 5 people found this review helpful.
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Mar 11, 2017
35
They responded and follows up I read the reviews and never made it by
0 of 1 people found this review helpful.
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Oct 27, 2016
Dealer contacted me and we arrived at an agreed upon price. They promised that the paperwork was being prepared for an all-cash purchase and I began looking for flights so that I could fly out from Atlanta to have the in-person inspection and test drive done. Shortly after this discussion, not even a 2-hour window had passed, that I received another call that the car had been purchased by someone else and that they had other cars I could take a look at. They sent me a link to their website to look at other cars and said I could get a discount on any other car selected. The car is still listed on CarGurus and a few other internet sites even at the writing of this review. I believe this was a classic bait and switch scheme that they engaged in. Very happy I had not purchased my ticket at the time. Very disappointed in what I perceived to be deception by the dealer. I would not recommend this dealer as I've seen similar conduct reported in other reviews.
22 of 24 people found this review helpful.
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Sep 25, 2016
They say they finance people currently in chapter 13 bankrupcy, but while trying to purchase a car they wanted a letter from my trustee first, that's not how it works, you find the car you want , send the info to your attorney and they submit it to the courts for approval which can take up to 20 days, however they wanted to do it their way not the correct way so they wouldn't finance me, luckily I found a dealership that's knows what they doing.
7 of 9 people found this review helpful.
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Jul 12, 2016
Asked about a car sunday night that was posted up. Monday morning i got a call and a message that it was just sold. Hahaha i guess its my luck. 3stars because i know the car had been gone a while, but they still contacted me thanks.
5 of 6 people found this review helpful.
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Jun 23, 2016
Very good
1 of 6 people found this review helpful.
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May 26, 2016
The dealer responded within a short time after I sent them an inquire on the car and provided very good details on the car.
2 of 5 people found this review helpful.
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May 8, 2016
Jessica was great. The car has obvious damage so I didn't think the price was fair but overall the team treated me with respect.
2 of 6 people found this review helpful.
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Apr 1, 2016
80
We bought our new Mercedes Benz from Lux just last week and they gave us a great deal and they went beyond all expectations so far. Thanks to Rachel and Frank for giving us their undivided attention. I would recommend Lux to anyone who appreciates fine motorcars and great service. Thank you!
1 of 4 people found this review helpful.
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Mar 19, 2016
Not certain the vehicle even existed. Seems to be the issue with a number of the dealers on here, and then they try to switch vehicles on customers. Always reference the VIN numbers when inquiring about listed vehicles.
4 of 6 people found this review helpful.
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