Lusta Motor LLC

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9420 Westpark Dr, Houston, TX 77063

Sales: (832) 649-4310

Today 9:00am - 6:00pm
(Closed Now)
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Oct 25, 2016
This company is not even worthy a star rating, but I had to give one star to submit the review. I Do not recommend buying a vehicle from Lusta Motors. Worst customer service I have ever seen or experienced. We purchase a truck from them and never received the tile or license plates. We made several calls and spoke to them a few of those times. We were told it was being mailed and it never showed up in the mail. Then we'd call again and were told it was there in the office. We asked to have it mailed like they agree to before and were told it would be mailed out that day. Well still never received it, so we called again and were told sorry it was still in the office. This happened 3 times over the course of 2 months...still no tile or plates. At that point I began to wonder if they even had the title and plates. If we didn't live an hour away we would have gone to pick the title and plates up. I was too frustrated at that point to make any more attempts to call, so I had to take it upon myself to go to my local court house / tax office and pay a fee to get my licence plates. Then I went to the DMV and stood in line for a good while in order to get a duplicate copy of the tile and pay an extra fee. Fortunately the vehicle was in may name, which I was worried at that point if it was in may name or not since we had gotten such a run around with Lusta Motors. Take my advise don't buy a vehicle from Lusta Motors in Houston TX.
11 of 12 people found this review helpful.
Is this helpful? Yes | No
Nov 20, 2015
I would rather walk than buy an automobile from this place, they are everything thats wrong with the process of buying a used vehicle. First of all, truck had rust around the wheel base, second the running board had rotted off of the truck and if that wasn't enough, After driving the truck, I asked to see the carfax/autocheck, turns out the truck had 237K miles, but the speedometer said 147k miles!! Are you kidding me?? amount 100K difference.. Totally ridiculous... Stay away from this guys.. You have been warned
8 of 10 people found this review helpful.
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Nov 16, 2015
dealer wanted me to drive over 200 miles just to get an accurate price
4 of 6 people found this review helpful.
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Sep 22, 2015
When I emailed the dealership about the vehicle. I never received a response. Once I called, I was told that the vehicle in question had just been sold.
1 of 4 people found this review helpful.
Is this helpful? Yes | No

Response from Lusta Motor LLC:

Dear Kim

We are sorry the vehicle you was interested was Sold. we updated our system daily. unfortunately Cargurus takes 1 day to updated sold inventory. Please feel free to contact us we will gladly locate a vehicle for you and do our best to earn your business.

Regards
Manni
Sales Manager

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