Lonestar Motorcars, LLC

4315 Lindbergh Dr, Addison, TX 75001

Sales: (972) 441-7325

Today 10:00am - 6:00pm
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All reviewers have been verified to have contacted this dealer – Learn More
Apr 26, 2017
jeffrey salcedo
This guys make me drive 3 hours for a vehicle that was sold a week ago. Before I was ready to leave the house I call and I ask if the vehecle was there and they say " yes is here am I have it ready for you when you get her", well when I got there the vehicle I drove 3 hours for was sold the previous week. What a shame bringing people in with false statements then they try to sale me the vehicle they wanted. Bad customer service, did not care to offrer me nothing, the sales manager never came to apologize .. terrible experience. Also after my review was posted it the manager called me to trying to explained what happened, (his explanation did not made sense)and offered my a $100 gift card for the time and gas I spent, also ask me to remove the bad review I gave them. My time is worth more thatn that but at the same time I told my self that at least he called to apologize. I went ahead and removed my reviews. And this is what he emailed me: 5 April 2017 Hello Jeffrey Please let me start again by saying " I am sorry for your experience at our store yesterday". As you and I agreed earlier on today, for the inconvenience and your time, if you will remove the review that you put on line concerning our store I, Doug the Finance Director of the store will make sure that in return I will have my guy's go and get me a $100.00 gift card for a reimbursement of your time and money and inconvenience. Now this is contingent upon the removal of the review. I assure you that if done I will mail you a $100.00 gift card! Thank you again and I seriously hope to try and earn your business again in the future. Thank You, Doug On the 11th of April I my review has been remove for a week and I sent him a message: Mr. Doug I have not receive the gift card, what is the status Well I never got a response I wrote all this just to prevent that this situation happen to other people like me. DO NOT...trust this business, they dont deserve it.
3 of 3 people found this review helpful.
Is this helpful? Yes | No
Apr 21, 2017
Cory85hamilton
Very resonsive
1 of 1 people found this review helpful.
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Apr 18, 2017
ffearless
Slow to respond initially, then lots of responses. Friendly.
Is this review helpful? Yes | No
Mar 17, 2017
Buying a car from here was a breath of fresh air after what seemed like a never-ending maze of let downs from other dealers. Thanks Michael!
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Mar 9, 2017
Lonestar Motorcars, LLC responded to my email questions very quickly. Although I did not buy a car from them, they were very helpful and did not try and pressure sell. That can really be appreciated by anyone who is trying to find a specific vehicle.
2 of 2 people found this review helpful.
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Mar 2, 2017
Headstart57
It was great the salesperson was courteous and friendly eager to help we live a few hours away we plan visiting the store
Is this review helpful? Yes | No
Mar 2, 2017
bryanhicks
Cristian Valdez was very helpful during the car buying process. Great job!
1 of 1 people found this review helpful.
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Mar 1, 2017
Great experience, got the car I wanted and was in and out in less than 2 hours.
1 of 1 people found this review helpful.
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Feb 23, 2017
desi2kus
Took time to call and reply back with all my questions.
1 of 1 people found this review helpful.
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Feb 9, 2017
I asked them to run my credit with Capitol One only. I'm still getting letters in the mail from 10-15 + lenders. Dealer is a joke
6 of 6 people found this review helpful.
Is this helpful? Yes | No

Response from Lonestar Motorcars, LLC:

Frank we apologize for your experience. Our dealership does not participate with Capitol One. Perhaps this was meant for a different store. We wish you luck in finding a vehicle, Sincerely. Lonestar Motorcars
Jan 19, 2017
Responded quickly, gave adequate information to my requests, and did not force any unsolicited info or suggestions, good experience.
1 of 1 people found this review helpful.
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Dec 29, 2016
Colbyanderson
Their listed car was already sold but the dealer responded
2 of 2 people found this review helpful.
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Dec 23, 2016
I did not purchase a car but the sales staff was great.
Is this review helpful? Yes | No
Dec 10, 2016
Great experience. Bought Car. Very pleased..
Is this review helpful? Yes | No
Nov 14, 2016
mgw0221
Responded right away. Michael was very good and reliable. They negotiated; however, the deal didn't work out. They have a great selection of used vehicles and I'd still purchase a car from them.
3 of 3 people found this review helpful.
Is this helpful? Yes | No
Oct 17, 2016
Michael called back immediately but I could not make it to his place to view the A5 I was interested in. Ended up with the larger A7 from another Audi deanship.
0 of 1 people found this review helpful.
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Oct 13, 2016
gene2000
5
NEVER TRUST THIS DEALER! The dealer generated a signed purchase order for me to purchase a vehicle. I drove 250 miles to pickup car. I kept in touch with dealership while I drove to Dallas informing them of my location and estimated time of arrival. When I was within 20 miles of the dealership they phoned and told me that the owner sold to care to another individual. I would not put any trust in the owner of this dealership.
17 of 17 people found this review helpful.
Is this helpful? Yes | No

Response from Lonestar Motorcars, LLC:

On behalf of Lonestar Motorcars, we apologize for your experience. We always require deposits and signed documents in order to temporarily hold inventory. It is very common to have several customers interested in one certain vehicle at the same time and unfortunate that the car was no longer available upon your arrival.
Sincerely, Lonestar Motorcars
Oct 7, 2016
responded promptly
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Oct 6, 2016
I was immediately contacted by a very friendly sales person. He encourage me to go see the vehicle in person. He also sent me a few very friendly emails. However, I ended up purchasing something else.
Is this review helpful? Yes | No
Sep 22, 2016
Ocbeachbum
Dealer called me and was supposed to call me back on Tuesday to arrange a visit on Wednesday, but he never called.
4 of 4 people found this review helpful.
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Sep 9, 2016
They got right back to me
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Sep 4, 2016
Called me once 3 days after my initial contact and then never called back. Seems consistent with some of the other negative reviews I've read about this dealership.
3 of 3 people found this review helpful.
Is this helpful? Yes | No
Aug 22, 2016
They were very accommodating to my needs and the type of vehicle that I wanted, timely with a response
Is this review helpful? Yes | No
Jul 24, 2016
They never had the car they claimed they had. They were very rude and could care less if I wanted to buy a car from them
6 of 6 people found this review helpful.
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Jul 20, 2016
Good!
0 of 1 people found this review helpful.
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May 22, 2016
dmariechad
keeps me posted of similar inventory
Is this review helpful? Yes | No
May 14, 2016
The manager that I spoke with is very rude and likes to argue. He got up set because according to the carfax report both of the Mercedes that he is selling is not worth the price that he is asking and also one carfax report the vehicle was declared a lemon and the manufacturer had to purchase the vehicle back. Be careful of this dealer get the vehicles checked out by a professional Auto Technician.
5 of 5 people found this review helpful.
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May 12, 2016
Not much to say beyond they were thoughtful and professional enough to back to me right away to inform me the car was sold.
Is this review helpful? Yes | No
May 4, 2016
J. Gibson was helpful in every way; I'm still searching though for a vehicle that will fit my budget as far as payments go. J. Gibson is trying to put me in a vehicle that I will be satisfied with on style, quality of the vehicle and payments. Thanks J!
1 of 1 people found this review helpful.
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May 2, 2016
Was contacted the same day.
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Mar 3, 2016
Terrible! Drove 30 minutes to this dealer to see a car they said was ready to look at and when I got there the guy I spoke to said they took it to get inspected and would be back in 30 mins.I left to eat and left my number for him to call me when it returned.He never called-very unprofessional.
7 of 8 people found this review helpful.
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Jan 26, 2016
Too arrogant to return calls and overpriced vehicles.
9 of 9 people found this review helpful.
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Jan 18, 2016
Were very prompt to make contact with me seemed very nice.
Is this review helpful? Yes | No
Jan 10, 2016
amaZing experience
Is this review helpful? Yes | No
Dec 2, 2015
This is a very shady company! I was looking at this car. The car was sold out from under me and I was never told until I made a 45 minute drive out to the dealership. There I was told they had 2 cars just like it in transit. They offered me a car to use in the meantime and told me I had to leave a $1000 deposit to insure I got one of the two. Before handing that over I asked if it was refundable and the finance manager told me "yes of course". After waiting a week and a half i starting looking for a different car and emailed the finance manager to let her know I would be in to return the loaner car and get a refund. I got there and was told I could not get a refund until the manager was there. I could not get a specific time or day he would be in. After trying to be sold cars I did not want or could not afford. I was told I could not get a refund and the salesman suggested that buying a car from them was my only option if i didn't want to take a complete loss of my deposit. I have not been able to talk to a owner or manager after speaking to 5 different employees who refuse to give me a phone number or an email address where the manager can be contacted. I was told by a helpful salesman that he could try to get some of my money back. Although he offered that, they are holding on to money that is not rightfully their's. I was not under any written obligations to buy a car from them and not have my deposit refunded. This place has the worst customer service I have ever seen, refusing to refund money that is not rightfully theirs and not being able to talk to a manager is very unprofessional.
19 of 19 people found this review helpful.
Is this helpful? Yes | No
Nov 21, 2015
They were great. Just couldn't get a deal done in the car I wanted.
Is this review helpful? Yes | No
Oct 22, 2015
Mo was awesome. Very knowledgeable and not pushy. There cars were in very good condition.
Is this review helpful? Yes | No
Jul 24, 2015
bought my car from them
Is this review helpful? Yes | No
Jul 1, 2015
Answered all my questions and response time was immediate!
Is this review helpful? Yes | No
Read 1 old review
Apr 28, 2015
Got a response once but guess i asked too many questions about warranties and no one ever said anything else
4 of 5 people found this review helpful.
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