Lone Star Ford

Internet Approved, Blue Oval Certified

8477 North Fwy
Houston, TX 77037

Sales: (281) 816-4377

Service: (800) 801-9906

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2012 Jeep Liberty Limited 4WD Used Cars in Houston, TX 77037

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All reviewers have been verified to have contacted this dealer – Learn More
Nov 9, 2017
Salesman and his manager were very nice and met my expectations.
Is this review helpful? Yes | No

Response from Lone Star Ford:

Hi Nathan, thank you for taking the time to leave a review for us at Lone Star Ford. We're happy we could meet your expectations! Have a great day!
Oct 31, 2017
kept in touch with me n kept me updated on trk i was lookin at after shop had a chance to go over it
Is this review helpful? Yes | No
Oct 25, 2017
Superb managers and sales people . Helped after hours to show me all vehicles to choose from of my interest.
Is this review helpful? Yes | No

Response from Lone Star Ford:

George, thank you for the 5-star review. We are always happy to hear about your experience with us. We will make sure to let the team know that you were happy with your visit. Have a great day!
Oct 21, 2017
I understand the hurricane messed things up, but this vehicle wasn’t even on their lot. The dealer said he would call me back when he could find out where it was. No return call.
Is this review helpful? Yes | No
Oct 9, 2017
I asked the dealer to confirm the color code for a Jeep and only got a generic message in return. Had the original pictures been better, I would not have needed to ask for the color code.
Is this review helpful? Yes | No

Response from Lone Star Ford:

Edgar, we are sorry to hear about this experience with us. We strive to be as clear as possible in our product description, and we are sorry this was not the case with your visit with us. If there is anything we can do to resolve this issue, please reach out to our GM, Brian Faistenhammer at 281-931-3342.
-Your Lone Star Ford Team
Oct 5, 2017
Professional business and it was a nice truck ..
Is this review helpful? Yes | No
Aug 8, 2017
Thanks for getting back quickly.Really appreciate your reply back and for sure will be coming by the fine a truck soon .Thanks again Bill
Is this review helpful? Yes | No

Response from Lone Star Ford:

Hey there William! We are more than happy to have your great review. Fabulous to hear that you will be choosing us for your purchase. We can't wait to have you in and help find you the perfect truck. See you soon!
Jul 22, 2017
Christopher Ashford
Fast response
Is this review helpful? Yes | No

Response from Lone Star Ford:

Hey Christopher, glad you service was nice and fast. Please don't hesitate to reach out if there's anything at all we can do for you. Thanks for the great rating!
Jul 20, 2017
Chuck Pena
Made my purchase of this vehicle very easy. All the people I dealt with were very friendly, honest and professional. My sales person Al Niemi was very easy to work and always provided me with the information I requested and didn't push me in any direction. His goal appeared to be to help me get the vehicle I wanted and provide great service the entire way.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Lone Star Ford:

Good day, Chuck! We are glad to have your business with us and we are thrilled to see your high level of satisfaction. It's awesome to hear that the entire team made for a great experience. We will be sure to pass the positivity along to Al for you. We love to hear from highly satisfied customers like yourself...so,thanks! Here's to the open road!
Jul 20, 2017
There timing was great very considerate and most of all not pushing a vehicle on me. I'm still waiting on a check which will be my down payment thanks again .
Is this review helpful? Yes | No

Response from Lone Star Ford:

Hello Manuel, we are happy to have your stellar rating. It's truly a pleasure to hear back from satisfied customers like yourself. Thank you, and have a fantastic day!
Jul 20, 2017
They responded back to me, no bad experience.
Is this review helpful? Yes | No

Response from Lone Star Ford:

Hello, Demo! Thanks for the fantastic rating!
Jul 6, 2017
Got back to me within the hour of submitting my email.
Is this review helpful? Yes | No

Response from Lone Star Ford:

Thanks for the review, Xavier!
Jun 19, 2017
The car had the check engine light on at the time of the test drive. The sale person told me that they were going to take the car to the shop to get it checked. I went back to the dealer with my mechanic 3 days later and the light was still on and also the car had electrical problems with the remote start and the alarm system . The sale person told me again that they were going to take the car to the Dodge dealer to get it checked and if they fixed would I still be interested in the car. I told them that I was, but if we could negotiate the price and they didn't even try to sell the car. The sales person just flat out said, "No, i can't do anything that is the price." To be honest it appeared they did not want me as their client.
4 of 4 people found this review helpful.
Is this helpful? Yes | No

Response from Lone Star Ford:

Jonathan, we always strive to make each experience great for every guest.  To better serve you, we encourage you to reach out to our GM, Jeff Faistenhammer, so we can solve your situation.  Thank you, Jonathan.
Jun 7, 2017
A very concerned and quick responce.
Is this review helpful? Yes | No

Response from Lone Star Ford:

Joe, great rating - thank you!
Dec 28, 2016
Easy transaction and Mose and George were great.
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Dec 6, 2016
They were very nice and fair on the vehicle purchase. I called made sure vehicle was on the lot they didn't lie and say it was the actually went to check and called me back to let me know it was there. Next he made me an appointment and i drove down there and picked it up very happy with my purchase.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Jun 21, 2016
Dealer contacted us by email the following day. I asked if the $7,981 list price is the total price. Got a reply that the "Sonic" price would also include dealer installed security options like wheel locks and phantom footprint. No total price provided so I asked again for the total price. I was told that the price (including options not requested by the buyer) would be $9,718. A total of $1,737 over the listed price! Did not appreciate all of the subterfuge that I encountered when dealing with Lone Star Ford. Went to another dealer and paid the list price plus t,t,l.
7 of 7 people found this review helpful.
Is this helpful? Yes | No
Apr 13, 2016
Was the first to reapond to this listing but the dealer thought it more prudent to sell it to fellow employee, this was excatly what i was looking for, i love Fords but this dealership is a sham, more like Lone Star Fraud
3 of 3 people found this review helpful.
Is this helpful? Yes | No
Mar 14, 2016
The salesman got in touch with me thru email I was pleased
Is this review helpful? Yes | No
Feb 17, 2016
This mustang has been in an accident and it has not been reported...
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Jan 28, 2016
Great
Is this review helpful? Yes | No
Jan 15, 2016
straight up completely satisfied
Is this review helpful? Yes | No
Jan 15, 2016
Test drove and had excellent sales info.....still learning about 3rd seat Crossovers/SUV's.
Is this review helpful? Yes | No
Read 16 old reviews
Oct 30, 2015
Received a response by email but no personal contact.
Is this review helpful? Yes | No
Sep 20, 2015
Lone Star Ford would not honor the price listed on CarGurus. Brand new vehicle & price listed on CarGurus was $750.00 less. They claimed the difference was for Ford financing offer but nowhere was that stated even in fine print. Lone Star Ford lost my purchase for not honoring price listed on CarGurus.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Jul 5, 2015
No help. Walked the lot by myself.
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Jul 1, 2015
Nothing but the best to say for Lone Star Ford. Very quick and easy. Salesman very knowledgeable about vehicle. Very friendly and professional staff.
Is this review helpful? Yes | No
Jun 29, 2015
Great
Is this review helpful? Yes | No
May 18, 2015
Easy, friendly, and probably the fastest I've ever gotten out of the finance department!
Is this review helpful? Yes | No
Apr 17, 2015
Made me drive 2 hours to dealership after I had called about this specific truck the day before I went and then the same day I was on my way to see the truck. They told me they still had it. I called at 1pm and they told me it was still available, when I get their at 4pm they tell me that they sold truck at 12pm. Would give no stars if I could.
Is this review helpful? Yes | No
Feb 17, 2015
Good
Is this review helpful? Yes | No
Feb 28, 2014
Excellent
Is this review helpful? Yes | No
Feb 20, 2014
Car going to auction, other buyer interested. Not sure if that was a tactic. If so, not appreciated
Is this review helpful? Yes | No
Feb 1, 2014
It was a little surprising to see mouse poop (yes! Mouse POOP!) on the carpet of a $15,000 used car. No, we didn't buy the car!
Is this review helpful? Yes | No
Aug 9, 2013
Very responsive and helpful.
Is this review helpful? Yes | No
Mar 20, 2013
In and out, just the way I like it. No pressure, just the right deal and best prices for me, by far.
Is this review helpful? Yes | No
Apr 12, 2012
I have already received a new car, thank you for all your help though!!!
Is this review helpful? Yes | No
Mar 28, 2012
I purchased a used Corvette 2010 model from LONE STAR FORD only to find out that this Car had a kenwood navigation radio in it, voiding all warrenty with Chev. so I tried to return this vehicle to Lone Star Ford and they refused to do that [even though I only had this veh. for two weeks], so like a fool I traded this Corvette in to Lone Star Ford for a Mustang Boss losing my $3,000.00 trade in. Their Sales person promised me the Red Key option would have a Lopy Idle Race Car sound [advertised by Ford] which it never had. so due to the Sales divison and the Service department setting a bad attitude after [in my opion] ripping me out of lots of money I turned in a bad Customer Relations report, that upset the sales person [that lied to me] the sales managers and the Service Dept. Mgr., that refused to return my calls or E-Mails. In this world it is best not to send in a true CSI IE do not tell the Truth on a dealership. or risk being black balled by them, no matter how much money one spends with them, needless to say, their is no way I would ever go back to Lone Star Ford for anything. Due to my awful dealings with this dearship I traded this Mustang Boss into Champion Chevrolet of Houston for a new 2012 Grand Sport Corvette ending my AWFUL time with FORD! George Sockrider
Is this review helpful? Yes | No
Feb 18, 2012
The sales person immediately established an appointment and followed up. I think I received a good deal. I found what I was looking for.
Is this review helpful? Yes | No

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