Loeber Mercedes-Benz & smart

Called me right away & texted me as soon as we communicated !

Made the deal work

Didn't visit the lot, but impressed with individuals on the phone.

Very good follow up and answered all my questions

great Dealership and great service from Sid Rabin. I found the perfect car!!! Definitely recommend!

I had a great experience with Mark S at Loeber. I am a very busy business professional and have little time to do the standard car sales "dance". Mark was very straight forward, got me the deal I wanted and had everything ready for me when I came in.

friendly sales staff, but not the car we were searching for.. too expensive

Good follow up although ultimately bought my car elsewhere

From my email to Customer care Manager : HI, Steve, your footer says "Award winning service department". After my visit today I can call this statement into question. Here how it was. So called assistant, named Anthony was "Assisting" us. We arrived 10-15 min before scheduled time. Picked up a key with Anthony and went to the car. (We were looking for particular model, which I chose online.) We were inside a car for 2-3 min and he started to ask me my credit information ( Hasn't even asked if I need a finance). Not sure what happened later to him, but he took a key from the car ( we were seating in a rear seats at that moment) and left us. He told us nothing, Like not "Excuse me, I have to check something and be back", not even " Go away I am not going to assist you today". He just left and took a key with him leaving us alone, frustrated, and a car started alarming once I tried to open front door to get back behind the wheel. He came back 30 sec after alarm started saying something like "This car is almost sold, are you going to buy it today ?" I replied " I haven't even drive it, we came here to test drive, can we have a test drive now ?" (Want to emphasize, our total spent time at dealership was 5 min or so, at that point). He said "NO, you can't, car almost sold, are you going to buy it ?" Me: " We schedule test drive at 1PM and now after I spend 30 min getting to place and 3 min locked in the car, you telling me we can't have a test drive ?" (It was 12:55pM). I was shocked. Really ??? What is that ? We like a grown up men agreed : Me: I will be there at 1PM. And You: I will provide you with test drive of car you've chose at 1PM. So, how can I have any further business with you if you can't simply comply to your first and least agreement ? ****Update: as of today, 7 days passed since my email to this guy and I haven't got any respond.

I was very impressed with Sid and the professional way he approached working with me. Also the first contact I had from Frances was very good as well. I look forward to working with them in the future.

Easy to work with and professional, especially sales manager, Joe.

it was pleasant

Wonderful experience. Very low pressure. They know I'm still shopping around and keep me well informed.

Lots of contact, slow to get car detailed and pictures posted.

James was wonderful. He made the experience so easy. James spent a lot of time explaining the car and the features

Great dealership, they called me next morning. we worked out a deal, and purchased car later that day. Sales Person James Really knew everything about the new ML350 and even told us stuff about our 2013 Mercedes we didnt know.

they were reluctant to provide pictures of car as if they do not want to sell car.

Great!!

The sales Rep. was so very polite. She made me feel very comfortable in my search for the right car. I will feel guilty if and when I buy from any other Dealer. Five stars for my initial contact with this Dealer.

Great people great price

They did a great job! Very proffesional! They were willing to work with me and get the deal done. Got a good deal on an extended warranty.