Lithia Chrysler Jeep Dodge Ram of Concord

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4901 Marsh Dr, Concord, CA 94520
Map & Directions

Sales: (855) 995-9886

Service: (877) 765-7115

Today 9:00am - 8:00pm
(Closed Now)
show business hours
Jan 27, 2017
Haven't been there but they contacted me
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Jan 12, 2017
Dealer contacted me immediately after I inquired about the vehicle. No pushing very courteous.
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Sep 27, 2016
I called ahead to verify the car was available. They checked and I was told yes. I called back and they asked me when I was arriving so that they could prepare the car for me. I told them that I would be there between 3-4 pm. Great, see you then, they said. I drove 34 miles, and 45 mins in traffic to get there. When I got there, they said.....OOOOPs, car is set aside for recall, Could we show you a 2016? Nice try to lure in and upsell. Then, the next day I got a call from Sidney, that the car was ready, recall was for the radio. Please come in.....Then followed up by another message, OOOPS, nope car is still not ready. Appears that the Manager and Staff are very shrewd, disorganized and do not care for their customer's time and efforts.
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Sep 16, 2016
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Jul 12, 2016
The process with this dealership was a HEADACHE!! I live an hour and a half away (with no traffic) and I have two small children, but had been looking for a good deal, so was willing to travel. They had a vehicle I was interested in and did contact me right way. By the time I was able to go see the vehicle, there was a second one the had listed that I was also interested in. I was excited to have options. I had been looking for MONTHS. So when I asked about the second vehicle, they told me that it was still in inspection but that I could look at it and compare the two side by side, I gathered my family and we went. WELL, when I got there this was not the case!!! I could one look and test drive the one vehicle. I was frustrated and Abraham who I'd been talking to wasn't even there. No one seemed to know what was going on. So I test drove the one but really wanted a second option. I decided to come back when the other vehicle was ready. The next day I get a call and a text message that its good to go. So I make the trip again and to my suprise that wasn't the case!!! Very poor communication. I was very frustrated and disappointed! Then the general manager got involved AJ. He was very honest with me and appoligetic. He really seemed to want to help. An associate named Ade then helped us, we drove the first car again and ended up with it. Over all the communication was back and I felt like we got the run around until AJ and Ade got involved. The vehicle was a really good deal, if you want to put up with the headache. If you must shop here, ask for Ade, he is very friendly and honest!! And thank you to AJ for saving the deal
1 of 1 people found this review helpful.
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Apr 11, 2016
Followed up promptly with call.
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Mar 19, 2016
Awesome ! Quick . Easy. And they work hard to get me the best rate
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Mar 7, 2016
Lithia of Concords people are the best I have ever done business with.they listen to you and make you feel important even after the sale they are willing to help with any problem.
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Nov 3, 2015
Bought here, let me take the car off lot to have it inspected by a mechanic before I purchased.
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