Lindsay Cadillac

Lindsay had a very nice 2016 ATS-V with manual transmission. Unfortunately the car had been used on the Cadillac test track and had so many modifications that Cadillac would not offer a warranty on the car. This was a deal breaker for us.

Their car sold before I could buy it. That is the truth. Why the dealer rejected my review is beyond me as it's the truth. I inquired and was working with a salesperson on the phone and the next day they sold the car and it was gone. So I bought from another dealer out west in Arizona. Locally they want $40K to start for a Cadillac CTS Premium with under 15K miles. I found the same Cadillac CTS Premium Luxury 3.6L with just 13K miles on it and the guy took my offer of $33,800. The car is paid for and currently being picked up by a car carrier tomorrow for shipment to my home. And that is the truth. I didn't stretch it or lie. I'm not angry they sold the car out from under me. I hadn't put down a deposit to hold it. But I reviewed them fairly. The sales guy was helping me but before he had the chance to work with me the dealership sold the car. That is the truth. Not mad about it as I got a much better deal due to that car being sold. I found the black on black that I wanted with just 13K miles and it all turned out good.

Very good

Salesman Rolando was really responsive and helpful. If you have the opportunity ask for him by name. I was disappointed with the dealership and the conservative trade-in quotes. If you want my business you should be more aggressive.

Mike was really good to work with, they offered us a good deal, we chose to buy a new one instead.

Very responsive, excellent price.

Actually I contacted them first via phone. Car was nice and price was good - salesman was attentive - it was a cash deal, not trade in. They threw in floor mats ($110) when I asked. However they refused to provide a 2nd car key ($215 and my time to get), refused to reduce processing fee of $599 even though I wanted to do DMV title and registration to transfer my current tags and transfer older car to family member. I now must wait about 10 days to get title, then I can execute my transfer and tags. Currently I am waiting for my mats to arrive and title. I believe they are a good company with good procedures for 90% of sales but not very agile and therefore did not accommodate my specific needs. For example on a cash deal they wanted to run a credit check - Why? I did not experience "upselling" for which I am thankful. I think 2 keys and timely title are not a lot to ask for when they charge a $599 processing fee. But I did not get that. I will do business with them again if they have a good car in the future, but I now know what to expect.

Solid experience.

Wasn't at all happy with the customer service at this dealership. Was made to feel less than because I was trying to buy an older used car instead of a new Cadillac. They wouldn't work with me at all. Be warned this vehicle needs O2 sensors which will cost about 1K if you need both. Also had big bald spots on one of the tires and I was told it passed inspection and were not doing anything else to the car it's as is. Went to another dealership and got a great deal on an accord. They did over 2k worth of repairs and it has 4 brand new tires. So glad I walked away from Lindsay Cadillac and I will not ever be going back there.

Had a great experience here. They were friendly and helpful and not pushy at all. I couldn't talk them down as much as I would have liked, but it was the only car of its type within 250 miles, so they didn't have a whole lot of incentive, lol.

Weird Thai of Lindsay Lexus contacted me because the Lexus suv was listed with their Cadillac dealership. Thai was very helpful!

Responded in a timely manner. I had decided on a different trim level. Professional.

Very good

My salesman was so nice ,fun and easy to work with.. the whole place was great !!!

Great service got with me

Everything went very well.

Leigh was great. Smooth sale. Very happy with my new car.

Great experience. Dealer contacted several times regarding sell of vehicle.

Responsive with all questions.

They contacted me directly several times by phone as well as by e-mail. They answered my questions on time and also addresses my concerns. They are very professional in their response. Though I have not purchased any vehicle from them; in fact I am still shopping but my experience with them is very good.

excellent and honest communication

Over priced with excess dealer prep never got total otd price after asking more then once

Responded to every question in a prompt manner.

At 6:30pm on Friday, I decided to purchase the vehicle, so I drove from NC to VA. The vehicle was sold by the time I arrived in VA at 9:30am Saturday. No one from the dealership called me to tell me they sold it Friday night.

Great experience

Slow to respond by the time they did vehicle was sold

Tom was great on communication and following up. Too bad someone beat me to buy the car I wanted. Tom offered me that he will find another car for me. Good guy. Good dealer ship also because i told them my budget and they willing to make things work.

Will Lang is a great salesperson . My wife and I were attended comfortably with the time spent at Lindsey Cadillac . We are happy with the process and our new car purchase. All of request were met. Thank you, Will and Kieth Carpenter for your positive smile, attitude and patience being with us.

Went to see a CRV in " great condition" h however the air conditioning did not function. On a 95 f degree day. Then, price discounted less than the likely cost of repair, which I would have to bring in. Waste of my time.

Will was terrific. Still looking for the right car. I will definitely come back if I find one here. Their responsiveness was spot on and very polite.

Good communication especially with Tom .

The dealer was very help and although I did not purhase the car they are still willing to work with me to purchase a care in the future.

The dealer was asked prior to me driving 4 hours to see the car, are their any dents, chips, ectopic. He said no, the car was chipped dented, wind came in through the driver side window.

Great experience! I was immediately contacted by Will Lang to set an appointment to see and to test drive the car. I purchased this awesome car as an upgrade to my 2011 CTS Coupe and I'm completely thrilled! The process went well, very professional staff and without any challenges overall. Looking forward to my next Lindsay Cadillac purchase!

Had a nice test drive. Everyone was very friendly. Didn't end up buying a car but enjoyed the experience.

I was told to drive up to the dealership because when I asked to negotiate sales rap said come by my manager works batter when some one shows up so I made an opoinmemt and went there and all I got is O we can't do any batter price them what's it's already listed .waste of my time and price is way over

Mr. Dennis Morrisson did an excellent services, he went above and beyond to satisfy me. I am a very happy customer

Very good Dealer just a little high on prices but the cars are worth it if you willing to spend

Outsanding services. The Sales Rick Wagas is very knowledgeable on all the features of the car despite it's a pre-own with other brand(rather than Cadillac). Rick was very patient and answering all the questions we have. Lindsay Cadillac is also the best dealership I have ever met with.

Prompt responses via Internet, text and calls. Very pleasant and professional. Peggy and Remi were awesome

Reps will do whatever it takes to help

What can I say except class A experience! Dennis and Will are the best! They were not only very personable and exceptional, they were humorous and a delight to work with. Give them a raise and a pat on the back!

Returned calls promptly. They were extremely helpful, they were just a little too far out of the way for me.

Great customer service through the whole car buying process.

Quick response, worked through my requests with great care. Patient and helpful though not very knowledgeable about cars they are selling that are not Cadillac (it is a Cadillac dealer so I guess that makes some sense). Only downside was their trade in valuations were a good 10-20% lower than other dealers/outlets that I received during my search.

While I didn't end up buying a car from them, their response time and attentiveness was impressive.

Responded to my inquiry and stayed in touch.

Horrible. The sales person did not even have the car that was advertised. Just a ploy to get customers to visit the dealership.

Fantastic experience after going to other dealerships. Lindsay blows them out of the water. The importance of Customer Service is not lost with Lindsay Cadillac. I highly recommend working with them if you get the chance. Leigh was excellent!

Didn't purchase a car but they worked diligently with me. This sales team went out of there way to find me a car.

Didn't get the car but was very happy with the communication.

Immediate response to inquiry.

Rick was fantastic to work with!

I would never buy a car from this dealership and here is why: In May I expressed interest in a car through Car Gurus. I received a phone message immediate from Tommy. Before I could return the call Tommy called again. I spoke with him and asked if he would be available on Saturday because I may be able to get to the dealership on Saturday. If not Saturday, I could definitely be there Sunday to see the car. Tommy said that they work in teams and if he was unavailable I could talk with the other half of the team (I think the team-mate's name was Chris but I'm not sure - I'll call him Chris in my review). I called back the next day and spoke to Chris about my plans to come see this particular car on Saturday or Sunday. He seemed fairly uninterested about when I was coming, I spoke to Tommy on Saturday and said I would be unable to come until Sunday. I told Tommy I would contact him Sunday morning before I left for Alexandria. On Sunday morning I called and left messages and sent an email and heard nothing. Apparently the dealership didn't open until noon; however, the team never told me they wouldn't respond to any messages on Sunday morning. I drove 60 miles to the dealership. I was in a rental car because someone (without insurance) rear-ended my other car and I was forced to buy another car. I was already out money and time because of the accident and spending my money on gas and spending my time looking for another used car was not at the top of my list of things to do on Sunday. When I arrived at the dealership shortly after 12 noon, there were 2 car salesmen standing at the reception desk. I asked for Chris or Tommy. They said Tommy was not there and that Chris was busy with a customer and asked if they could help me. I said I was there to see a particular car and they informed me that the car had been sold the day before. I said that I had not received any messages that the car had been sold. The two salesmen said that the dealership had been very busy on Saturday and Chris and Tommy were probably too busy to contact me. I was not happy and asked to speak to Chris. The salesmen basically protected Chris and wouldn't let me talk to him. They rather rudely stated that it's first come first serve when it comes to buying a used car. I re-stated how unhappy I was that I had driven so far and that the car had been sold. The two salesmen told me that they had plenty of other cars they could show me. I said I was only looking for a particular kind of car. I left but the two salesmen knew how incredibly upset I was that I had not been contacted about the car being sold. Miracle of miracles there was message on my answering machine from Tommy, time-stamped within the hour that I left the dealership; Tommy apologized that the car had been sold. I'm sure my expression of dissatisfaction at the dealership had nothing to do with the timing of the answering machine message. I suppose it could have been an amazing coincidence. Needless to say my feeling is that car salesmen will do whatever they can to get you to the dealership but don't really care about you as long as they sell the car to someone. Sadly, this attitude was not unique to this dealership in my search for a car and it's why used car dealers have a less than stellar reputation. If I had even gotten an apology or a hint of an expression of sympathy from the two salesmen at the reception desk, perhaps I would have left slightly (only slightly) happier. I was fortunate to find the car I was looking for from a dealer who was above board.

Great experience, just couldn't find the right car for us.

Exceptional customer service! Ask for John, Douglas and Kim.

The best car buying experience I could ask for.... They where very professional and not out to sell u everything under the sun... Ended up buying the Honda from them and couldn't be happier... Ask for Richard Davidson coolest sales person ever

I purchased the car and love it! Since this is a Cadillac dealership, they were not familiar with options that the car may have had. Much to my delight, I've discovered that the car is fully loaded with all available options for the 2011 Infiniti G37. Both the Sales Consultant (Richard Davidson) and the Pre Owned Manager (Chris Eader) are very professional, not pushy and made the transition flow effortlessly. I was very content with the price I paid (lower than advertised), and the amount they offered for my trade-in automobile. This is a class act dealership - highly recommend buying a car from them, even if it's not a Cadillac.

Nice and professional atmosfera at this dealership. The sales representative ( Mr. R Davidson ) was courteous and able to answer all my concerns regarding my purchasing. The financial department as well.

Prompt, courteous and professional; both Josh and Ian. However, no explanation was ever provided for why this particular XTS was priced (per CarGuru's evaluation) so high.

Good service

Heard back several times. I hesitated and lost out on a good car.

I'm from Baltimore Md. and they beat every dealer in Md.as far as price,Lindsay made sure I had no worries about the Md. inspection, they covered that at no additional charge. Lindsay's on line team is the best when it comes to the costumer wants and needs and their response is immediate, this was on of the best car buying experiences I ever encountered I like to thank Mr Somerville and Mr. Russ they made sure the deal was nearly done before I arrived. My SRX AWD Luxury is fantastic and so was the deal and dealer!!!!! :)

Informative, not pushie sales person.Reasonable negotiations and final price. Lovely car.

Those guys are fantastic. The truck unfortunately was not equipped with 4WD, but they are on the lookout for one that is. Great customer service!

Great communication.

I was contacted by the dealer quickly however after consideration I decided not to purchase a vehicle at this time.

UPDATE: After my review was posted on Yelp on 10/11/11 I received a call on 10/13/11 from James Pollack, the Service Manager from Lindsay Cadillac. I was in a meeting when he called me so I was unable to answer the phone. He left a voice mail and informed me that he called to discuss the service appointment. I called James on the evening of 10/17/11 and left him a voice mail indicating that I was following up on his call. The next day James called me and was apologetic about the service appointment experience as well as for not calling sooner. I informed James that this experience was an aberration from the many other times I've have my car worked on and we both agreed that communication could have been handled better. James even offered to refund me for the entire service appointment, which I gladly accepted as a great first step in rebuilding my trust in Lindsay. He took my CC info over the phone and issued the refund right there and then. I did mention to James that I was in the market for a new car and he let me know that he would be willing to assist me in that should I opt to go back to Lindsay. Furthermore, he mentioned that should I need to bring in my CTS for service in the future, I should contact him directly and he would handle my service request personally. Overall, I'm very pleased with the response I got from Lindsay and am glad to see that they made this effort to win back my business.

contacted by telephone only