Len Stoler Hyundai

11275 Reisterstown Road
Owings Mills, MD 21117

Sales: (410) 690-7194

Service: (844) 705-5643

Closed Today (Sun)
Show business hours
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Apr 30, 2018
Second car I’ve bought here. They gave me the deal I needed even with credit problems. They will take good care of you.
Mar 19, 2018
Good communication and follow up. Answered all questions in detail. Quick response.
Feb 20, 2018
The dealership called me the next day I also went to see the Dodge Charger in person
Feb 15, 2018
Was contacted by a salesperson rrgarding a few questions I had regarding the vehicle. He was rude, condescending and then hung up on me. Contacted the salsmanager and he informed me that he would listen to the recording of the conversation we had (I was never asked about recording the original conversation). Another person contacted me several days later and I told them the situation and he kind of passed it off. Very disappoinring experience.
0 people found this review helpful.
Jan 4, 2018
Very quick response...
Dec 7, 2017
Len Stoler Hyundai in Owings Mills is incredibly unprofessional. I called and set an appointment, when I got there the salesman Travis was helpful and we went for a test drive. The car drove great and the price was just right. Everything seemed to be going great until I received the Buyers Order from Wes. The meeting with Wes is when the quality of service began to suffer as I was hounded about financing through their dealership. After several times of reiterating that I was already pre-approved elsewhere, I was then asked by Wes "How bad I wanted the car?" I told him I was quite interested so he requested a $100 “deposit.” When I stated to Wes and Travis that I was going to send over the paperwork first thing in the morning, the two men convened with one another and said that they would put the car in the back to prevent it from being sold. Wes once again inquired about financing through them and asked what interest rate I was getting at the other institution. When I told him, he shook my hand as if to accept his defeat and said, “Ok. It was great meeting you.” Travis walked me to the door and said that he looked forward to working with me. I left the dealership around 7:30 p.m. and they closed at 9:00. The next morning, I did as I said I would do and faxed over my B.O. to my financial institution, a few hours later around 11:00 a.m. I got a call from Travis saying that unfortunately the vehicle was sold last night. A few days later I get a call from Aleysha asking if I was still interested in the car. I expressed my confusion surrounding her call since I was told that the car was sold. I also told her how I was asked to pay Wes a $100 deposit and if that was protocol. She apologized on his behalf, reassured that the “deposit” was not protocol. To compensate for the confusion, she sent over new car options in which I was interested in one that was located in New York. I was promised the car would be driven down over the weekend and available for a test drive by Monday. When Monday came, I was once again hounded to finance through the dealership and told the only way they would get the car is if I financed through them. To add insult to injury, I was asked to meet and make a deal (without seeing the car first) before the car would be brought in from New York due to the dealership being scared of losing money since it costs to transport cars. This was such a frustrating experience and it has tarnished the image I once had for such an established company.
7 people found this review helpful.
Read 7 old reviews
May 31, 2016
Yes, they were very responsive, but we are still looking.
0 people found this review helpful.
Mar 6, 2016
Good communication and follow up. We decided on a different car brand.
1 people found this review helpful.
Dec 19, 2013
Very responsive
Nov 20, 2013
Dealer was very prompt in returning calls, though she spoke primarily through text. However, after the first response I heard nothing back from her for a couple of days. When I finally heard back she told me the car had been sold and offered me other vehicles. This was November 8, 2013 note the 2004 Grey Mercury Mountaineer with 94,000 miles is still up on the site! It is no longer available! It is very frustrating when you have your sights on a vehicle and are ready to buy but have to wait to hear back. Recommendation: Remove Vehicles that have been sold, otherwise you come off as dishonest and shady. I am no longer dealing with this dealer.
Sep 27, 2013
The Dealer was very responsive to my request.
Jun 23, 2013
They did not have the car I was looking for as advertised, however the agent did contact me promptly via E-mail, and was very courteous over the phone. My recommendation to the dealer would be to make sure to remove listings for cars that are no longer in inventory.
May 28, 2013
dealer responded with general info about len stoler but not about the trucks I was looking at.

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