Laura Buick GMC

GM Certified Internet Dealer

903 N Bluff Rd
Collinsville, IL 62234

Sales: (618) 380-4478

Service: (618) 307-4724

Today 8:30am - 6:00pm
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Featured Listings
https://static.cargurus.com/images/forsale/2017/10/17/11/06/2017_gmc_yukon-pic-461080105288745226-152x114.jpeg

2017 GMC Yukon SLT 4WD Used Cars in Collinsville, IL 62234

Great Deal
$7,182 BELOW
CarGurus IMV of $60,177

Price: $52,995

Mileage: 965

Location: Collinsville, IL 62234

Average time on market: 34 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Quicksilver Metallic Description: Used 2017 GMC Yukon SLT 4WD for sale - $52,995, 965 miles with Leather Seats, Sunroof/Moonroof, Navigation System, DVD Entertainment System, Suspension Package, Memory Package, Premium Wheels, Backup Camera, Remote Start, Premium Package, Premium Smooth Ride Suspension Package
https://static.cargurus.com/images/forsale/2017/10/18/12/36/2016_jeep_grand_cherokee-pic-45806898628662178-152x114.jpeg

2016 Jeep Grand Cherokee Limited Used Cars in Collinsville, IL 62234

Great Deal
$4,624 BELOW
CarGurus IMV of $31,619

Price: $26,995

Mileage: 24,171

Location: Collinsville, IL 62234

Average time on market: 48 days Certified Pre-Owned: No Transmission: 8-Speed Automatic Color: Granite Crystal Metallic Clearcoat Description: Used 2016 Jeep Grand Cherokee Limited for sale - $26,995, 24,171 miles with Leather Seats, Backup Camera, Sunroof/Moonroof, Navigation System, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/08/22/10/41/2015_audi_a4-pic-5376999942819405394-152x114.jpeg

2015 Audi A4 2.0T Quattro Premium Used Cars in Collinsville, IL 62234

Great Deal
$3,094 BELOW
CarGurus IMV of $25,089

Price: $21,995

Mileage: 41,037

Location: Collinsville, IL 62234

Average time on market: 26 days Certified Pre-Owned: No Transmission: 6-Speed Manual Color: Brilliant Black Description: Used 2015 Audi A4 2.0T Quattro Premium for sale - $21,995, 41,037 miles with Navigation System, Sunroof/Moonroof, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/08/16/08/48/2012_mini_countryman-pic-664204117518173683-152x114.jpeg

2012 MINI Countryman S ALL4 Used Cars in Collinsville, IL 62234

Great Deal
$2,299 BELOW
CarGurus IMV of $14,294

Price: $11,995

Mileage: 73,732

Location: Collinsville, IL 62234

Average time on market: 29 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Absolute Black Metallic Description: Used 2012 MINI Countryman S ALL4 for sale - $11,995, 73,732 miles with Leather Seats, Sunroof/Moonroof, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/10/18/11/49/2016_ford_mustang-pic-5388591894335686745-152x114.jpeg

2016 Ford Mustang GT Premium Used Cars in Collinsville, IL 62234

Great Deal
$4,531 BELOW
CarGurus IMV of $31,526

Price: $26,995

Mileage: 12,010

Location: Collinsville, IL 62234

Average time on market: 32 days Certified Pre-Owned: No Transmission: 6-Speed Manual Color: Race Red Description: Used 2016 Ford Mustang GT Premium for sale - $26,995, 12,010 miles with Backup Camera, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/07/06/08/53/2015_ford_escape-pic-1576073322621065667-152x114.jpeg

2015 Ford Escape Titanium 4WD Used Cars in Collinsville, IL 62234

Great Deal
$2,625 BELOW
CarGurus IMV of $20,120

Price: $17,495

Mileage: 47,524

Location: Collinsville, IL 62234

Average time on market: 36 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Ingot Silver Description: Used 2015 Ford Escape Titanium 4WD for sale - $17,495, 47,524 miles with Leather Seats, Backup Camera, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/10/18/16/49/2017_buick_enclave-pic-6578534726279613111-152x114.jpeg

2017 Buick Enclave Premium AWD Used Cars in Collinsville, IL 62234

Great Deal
$5,870 BELOW
CarGurus IMV of $44,420

Price: $38,550

Mileage: 3,591

Location: Collinsville, IL 62234

Average time on market: 37 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Ebony Twilight Metallic Description: Used 2017 Buick Enclave Premium AWD for sale - $38,550, 3,591 miles with Sunroof/Moonroof, Navigation System, Alloy Wheels, Bluetooth, Backup Camera, Remote Start, Premium Package
https://static.cargurus.com/images/forsale/2017/10/18/09/42/2017_gmc_acadia-pic-6675210913833106126-152x114.jpeg

2017 GMC Acadia SLT Used Cars in Collinsville, IL 62234

Great Deal
$3,918 BELOW
CarGurus IMV of $38,088

Price: $34,170

Mileage: 7,353

Location: Collinsville, IL 62234

Average time on market: 49 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Ebony Twilight Metallic Description: Used 2017 GMC Acadia SLT for sale - $34,170, 7,353 miles with Bluetooth, Leather Seats, Premium Wheels, Backup Camera, Remote Start, Navigation System
https://static.cargurus.com/images/forsale/2017/09/19/09/25/2015_lincoln_navigator-pic-4156311518827399364-152x114.jpeg

2015 Lincoln Navigator Base 4WD Used Cars in Collinsville, IL 62234

Great Deal
$4,271 BELOW
CarGurus IMV of $38,266

Price: $33,995

Mileage: 61,958

Location: Collinsville, IL 62234

Average time on market: 33 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Magnetic Metallic Description: Used 2015 Lincoln Navigator Base 4WD for sale - $33,995, 61,958 miles with Backup Camera, Sunroof/Moonroof, Navigation System, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/10/13/11/45/2007_chevrolet_suburban-pic-8823725039418261799-152x114.jpeg

2007 Chevrolet Suburban LTZ 1500 4WD Used Cars in Collinsville, IL 62234

Great Deal
$2,807 BELOW
CarGurus IMV of $14,802

Price: $11,995

Mileage: 144,632

Location: Collinsville, IL 62234

Average time on market: 27 days Certified Pre-Owned: No Transmission: 4-Speed Automatic Overdrive Color: Summit White Description: Used 2007 Chevrolet Suburban LTZ 1500 4WD for sale - $11,995, 144,632 miles with Sunroof/Moonroof, Alloy Wheels, Remote Start
https://static.cargurus.com/images/forsale/2017/10/18/10/50/2008_gmc_sierra_1500-pic-8783600659794956421-152x114.jpeg

2008 GMC Sierra 1500 SLT Crew Cab 4WD Used Cars in Collinsville, IL 62234

Good Deal
$2,791 BELOW
CarGurus IMV of $16,786

Price: $13,995

Mileage: 161,101

Location: Collinsville, IL 62234

Average time on market: 35 days Certified Pre-Owned: No Transmission: 4-Speed Automatic Color: Silver Birch Metallic Description: Used 2008 GMC Sierra 1500 SLT Crew Cab 4WD for sale - $13,995, 161,101 miles with Leather Seats, Remote Start, Chrome Wheels
https://static.cargurus.com/images/forsale/2017/09/26/14/41/2013_jeep_grand_cherokee-pic-3642161047115928978-152x114.jpeg

2013 Jeep Grand Cherokee Limited 4WD Used Cars in Collinsville, IL 62234

Good Deal
$2,058 BELOW
CarGurus IMV of $23,053

Price: $20,995

Mileage: 67,681

Location: Collinsville, IL 62234

Average time on market: 36 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: True Blue Pearlcoat Description: Used 2013 Jeep Grand Cherokee Limited 4WD for sale - $20,995, 67,681 miles with Bluetooth, Leather Seats, Backup Camera, Sunroof/Moonroof, Navigation System, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/08/31/08/51/2004_chevrolet_silverado_2500hd-pic-3579399815126709786-152x114.jpeg

2004 Chevrolet Silverado 2500HD 4 Dr LS 4WD Crew Cab SB HD Used Cars in Collinsville, IL 62234

Good Deal
$2,896 BELOW
CarGurus IMV of $20,891

Price: $17,995

Mileage: 121,434

Location: Collinsville, IL 62234

Average time on market: 22 days Certified Pre-Owned: No Transmission: 5-Speed Automatic Color: Sport Red Metallic Description: Used 2004 Chevrolet Silverado 2500HD 4 Dr LS 4WD Crew Cab SB HD for sale - $17,995, 121,434 miles with Suspension Package, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/10/12/09/40/2015_chevrolet_silverado_1500-pic-7824700240507223595-152x114.jpeg

2015 Chevrolet Silverado 1500 High Country Crew Cab 4WD Used Cars in Collinsville, IL 62234

Good Deal
$2,658 BELOW
CarGurus IMV of $39,153

Price: $36,495

Mileage: 39,419

Location: Collinsville, IL 62234

Average time on market: 34 days Certified Pre-Owned: Yes Transmission: 6-Speed Automatic Overdrive Color: Silver Ice Metallic Description: Used 2015 Chevrolet Silverado 1500 High Country Crew Cab 4WD for sale - $36,495, 39,419 miles with Bluetooth, Leather Seats, Backup Camera, Remote Start, Navigation System, Chrome Wheels
https://static.cargurus.com/images/forsale/2017/10/10/09/20/2017_nissan_pathfinder-pic-9172953283119857717-152x114.jpeg

2017 Nissan Pathfinder SL Used Cars in Collinsville, IL 62234

Good Deal
$2,811 BELOW
CarGurus IMV of $32,806

Price: $29,995

Mileage: 3,942

Location: Collinsville, IL 62234

Average time on market: 20 days Certified Pre-Owned: No Transmission: Continuously Variable Transmission Color: Magnetic Black Metallic Description: Used 2017 Nissan Pathfinder SL for sale - $29,995, 3,942 miles with Leather Seats, Backup Camera, Navigation System, Alloy Wheels
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All reviewers have been verified to have contacted this dealer – Learn More
Oct 15, 2017
Was contacted by sales group immediately. Very courteous . I was just shopping around on vehicles no commitment to buy right now.
Is this review helpful? Yes | No
Oct 11, 2017
GuruDPV9M
Awesome
Is this review helpful? Yes | No
Oct 7, 2017
Very professional!
Is this review helpful? Yes | No
Oct 5, 2017
Can you give 0 stars cuz that what this dealer deserves? After inquiring about a 2010 white Malibu and making sure that vehicle was available, I drove 2 hours to see that car. It miraculously sold as I was driving! HA!! And I inquired again the next day and they are still saying its available!!! It is still on the website!!! PLEASE BE CAREFUL as this dealer was dishonest with me!!! Also they tried to sell me a more expensive car since the one they advertise is not there!!! And said car is still listed on multiple websites!!! :(
Is this review helpful? Yes | No
Sep 30, 2017
Kerry had he truck sitting up front when I arrive. We even went for a test drive. Unfortunately things didn’t work out on the purchase of the truck but would return for future inquiries of used or new trucks. Laura Buick GMC rocks!
0 of 1 people found this review helpful.
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Sep 21, 2017
Darkdave
Got run around a lot. Talked to three different people and had to go the the same info over and over again.
2 of 3 people found this review helpful.
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Sep 17, 2017
I was looking for a car for my father in law that was similar to the one that was totalled recently in an accident because of someone else's negligance. The vehicle looked perfect online with all the options he wanted with low mileage and a single owner car. However he drove all the way there from south county and the vehicle was an absolute mess. The inside was filthy and there was mud all over it. The guy knew the day before he was coming out there. When asked about it the guy said "yeah we've been letting our sales people take it home with them." For one... Really? Letting the sales people tske it home? Unprofessional. 2) they clearly didn't take care of it. 3) if you wanted to sell the car and you knew someone was coming to look at it clean it up!!!!!! This was very unnerving. I personally work in the industry as well as a manager of a repair shop. I don't let my employees use tge tires until someone needs them. They stay fresh and clean and unused! Im not going to let them put an air filter in one of their cars and let them drive with it until someone needs or wants to buy it!!! Very poor professionalism by this place.
4 of 6 people found this review helpful.
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Sep 10, 2017
It's A Good Deal
0 of 1 people found this review helpful.
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Aug 29, 2017
They treat you good. I could tell that they deal in volume. We just couldn't make a deal this time. Will keep them in mind again tho.
Is this review helpful? Yes | No
Aug 27, 2017
Their prices, inventory and professionalism are as good as you'll find in the country.
Is this review helpful? Yes | No
Aug 24, 2017
Karrry Carnes took great care of us. I would definitely do business there. They weee thorough, professional, and very pleasant.
1 of 1 people found this review helpful.
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Aug 16, 2017
Bill Markham
Answered my questions, but not the exact vehicle I wanted.
2 of 3 people found this review helpful.
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Aug 13, 2017
Saga_1000
The vehicle sold, but was very good about getting a hold of me.
1 of 1 people found this review helpful.
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Jul 25, 2017
Great
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Jul 12, 2017
This is a Busy dealership that isn't very customer oriented. They could careless if I bought my truck or not. They also covered the smokers smell before I got there to look at the truck, which the smell came back the next day after I got it home.
4 of 6 people found this review helpful.
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Jul 10, 2017
The vehicle i drove two hours to see and had setup appointment for was sold as i got there. So then my plans b c and d vehicles they had in my price range... Let me go get the keys 10 minutes later cant find those vehicles either... Wasted my time.
7 of 8 people found this review helpful.
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Jul 5, 2017
Rachel K
Had a great experience with this dealership and love my car! Even though it's 3+ hours away from me, I would definitely buy here again!
1 of 2 people found this review helpful.
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Jul 1, 2017
Had a very good experience with Laura Buick GMC! Contacted them via email got a fast response and ended up purchasing the vehicle we contacted them about!
1 of 1 people found this review helpful.
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May 31, 2017
Wonderful experience
4 of 8 people found this review helpful.
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May 23, 2017
benners7690
Very polite, and knowledgeable.
3 of 5 people found this review helpful.
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May 7, 2017
Friendly and professional. We did not make a deal but it was on my end. Their vehicle was priced fair I needed more out of mine. Will contact them when I get mine sold.
5 of 5 people found this review helpful.
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Apr 28, 2017
Wouldya2
Caveat emptor!!! They have a really high opinion of their vehicles, so much so they refuse to negotiate. I learned less than 2 weeks after purchase they do not include inspections. Engine light came on for airbag. I called and sales manager essentially told me "it's on me." I would not do business with again.
7 of 7 people found this review helpful.
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Apr 14, 2017
very helpful and even with a few hiccups they made sure my needs got meet. Overall good experince
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Apr 13, 2017
Wasn't willing to talk trade in over the phone. Went to the dealership and not one person came out to help me. I was on the lot looking for the vehicle I called about for almost and hour. And not one person came outside to assist me. Not happy with this dealership...
13 of 13 people found this review helpful.
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Mar 21, 2017
We traveled 200 miles to see this car, advertised as a Toyota Avalon limited , it was not! No nav, no moonroof etc and keys were not found to even look inside, was also hail damaged but no new cost was offered to us!
17 of 17 people found this review helpful.
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Mar 20, 2017
I found this truck on the internet and went to the dealer to check out truck, when I got there I could not find a parking spot, so I was not able to inspect or test drive the vehicle, I sent an e-mail inquirery about there best price available, the e-mail response that I got back was terrible, it said the information about the truck was available online and thats all it said about the price inquirery. I have purchased two vehicles from this dealer before and now they are to big to have time for my needs, I will take my business elsewhere!!!!!!!!
21 of 24 people found this review helpful.
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Mar 9, 2017
Waited half hour for salesman. Truck I drive a hour and a half to see was junk. Once we got to financing finally met with someone that seemed to give a carp that I wanted to spend my money. Found a decent truck but won't buy from them again.
15 of 16 people found this review helpful.
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Feb 27, 2017
Dealer emailed me and told me that they would call me BUT I never left my phone number with cargurus so I never heard from them again. They should correspond via email if that is the only option that the customer is entered into the system
3 of 3 people found this review helpful.
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Feb 26, 2017
Tiida_1303
Great dealership
0 of 4 people found this review helpful.
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Feb 7, 2017
Very nice people to deal with. Made a fair deal with them.
2 of 2 people found this review helpful.
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Jan 16, 2017
This was a frustrating experience. We waited over 1.5 hours to drive a car we had an appointment to test drive. When we were finally able to drive the car, it was completely out of gas. The salesmen were not particularly friendly or helpful.
13 of 13 people found this review helpful.
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Jan 14, 2017
I inquired about a truck that night and called me back the next day. Was very polite and professional
4 of 5 people found this review helpful.
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Jan 11, 2017
Drove over an hour to get there. When I arrived to look at a specific truck, they could not locate the keys for it and they looked for over 30 minutes. Said it may be sold, but he wasn't sure. Said he would contact me first thing Monday to let me know the status on the truck. At 4pm Monday I called them only to find out that it had been sold.
11 of 11 people found this review helpful.
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Jan 5, 2017
Ryan responded quickly.
1 of 2 people found this review helpful.
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Jan 4, 2017
I guess it is good that they are so busy. We shopped for 3 and bought 2 cars in the last 60 days. We visited and called numerous dealers, used departments of new car dealers as well as used car lots. Other than the ones that didn't return a call, Laura Buick was at the bottom of the list. We live in St Louis county and went to Laura Buick in Illinois 3 times about 3 different vehicles. The salespeople we dealt with were too busy to give us any personalized attention. They all walked 5 to 10 steps ahead of us when we walked out to see the car, back from the test drive to the showroom, etc. With a 40 minutes left before closing time, the salesperson said we didn't have enough time for a test drive and we should come back the next day, even though we told him how far we had come. If we had liked the car, we were ready to buy. We figured that we would get the same treatment if we purchased and had any trouble with the vehicle, so we bought elsewhere. We called in advance and just wanted to know if a vehicle was still available before we drove the distance. Unless we gave all of our info and was assigned a salesperson, no info. On one occasion, it wasn't available. They aren't a sales organization that wants to make sure your experience is good when you are spending thousands, they are just order takers. Their selection is big and their prices were in the range of others, so if you don't care about time, treatment, and follow up, they're your place.
11 of 12 people found this review helpful.
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Jan 1, 2017
They were cool I didn't realize how far away they were though so I did not go there that's on me
0 of 5 people found this review helpful.
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Dec 22, 2016
Salesman very rude and not very polite. I really had to wonder when they offered my half of what Kelly and NADA said and my vehicle is in excellent condition. They did get back with me but only after several phones call and me yelling at the someone for service. I would not recommend this dealer at all. I would give a negative star if I could.
11 of 12 people found this review helpful.
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Nov 28, 2016
sgerker
The dealer responded promptly to my original question and then followed up a couple of days later with an alternative suggestion.
0 of 4 people found this review helpful.
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Nov 23, 2016
They were very helpful and did not make me feel pressured. They have followed up in a timely manner. Really like dealing with them!!
0 of 2 people found this review helpful.
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Nov 15, 2016
Quick response
0 of 4 people found this review helpful.
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Nov 15, 2016
Great price on the vehicle, unfortunately it was sold. They contacted me very quickly when they knew i was interested
0 of 2 people found this review helpful.
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Nov 14, 2016
I worked with a Sales Consultant named Jason Doore, and he was fantastic! Very helpful, extremely knowledgeable and a pleasure to work with. The dealership was very busy, but everybody was really nice. I will absolutely go back to Laura Buick GMC to work with Jason again.
Is this review helpful? Yes | No
Nov 13, 2016
Walk into Dealership, talked to the front desk receptionist, see had the salesman come out, I told him which vehicle we were interested in, the salesman said that vehicle was available. He went out onto the lot and brought the vehicle up front of showroom, we went out test drove and bought the vehicle. 2014 Cadillac SRX AWD. The salesman was top notch, the Finance guy was top-notch. Everyone at the dealership were very nice and it was extremely busy afternoon. The whole buying experience lasted 1 and 1/2 hours total from the time we drove onto the lot, to the time we drove the new car off of the lot. I would highly rate Laura Buick GMC
1 of 1 people found this review helpful.
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Oct 31, 2016
Very honest
3 of 5 people found this review helpful.
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Oct 25, 2016
Dealer wouldn't reply . It took them three days to reply to email. We bought some where else.
7 of 9 people found this review helpful.
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Oct 25, 2016
Great
0 of 1 people found this review helpful.
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Oct 18, 2016
My experience was great, the salesman Kerry was very professional and laid back. He was straight forward when he gave me the facts and when I asked questions he had answers.
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Oct 4, 2016
Didn't get the vehicle I originally applied for but I did get an amazing vehicle and at a payment I can easily afford. Thanks Tyler!!!
1 of 1 people found this review helpful.
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Sep 28, 2016
Drove 2 1/2 hrs to get to the dealership after talking to salesman about the vehicle on the phone and they had already sold it before i got there. No big deal but nobody contacted me about it so i drove there for nothing. Wont be returning to this dealership for anything!!
12 of 14 people found this review helpful.
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Sep 20, 2016
This place has some real beaters in their lot. Drove out to see them after work. Since they could not find the keys to the Truck I wanted to drive I took a Ram for a spin, wow it was a bit of a farm truck and was all messed up. Then drove a Silverado that was in pretty good shape. Minus the Chevy Rust on the cab. Then got the keys to the Tundra I was wanting to drive. 4x4 did not work properly. One thing I will say they let me drive just about anything I wanted. Did not pressure me into getting anything and that was very nice.
4 of 4 people found this review helpful.
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Sep 18, 2016
My experience was great. They were busy, but got to me as soon as they could. Was a very stress free experience. And received a great deal on an awesome car.
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Sep 14, 2016
Awesome experience and got a good deal work with Ross.
1 of 1 people found this review helpful.
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Sep 12, 2016
agaragnani
It was a good experience.
0 of 1 people found this review helpful.
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Sep 12, 2016
The salesman I had was great! The rest of the people that I had to deal with where crap! The two finance mangers that i worked with were rude. While I was sitting at my salesman desk, I was listening to a few of the other salesmen talk to customers and they were pushy and demeaning. One was dealing with a young guy and his grandmother trying to buy a new vehicle to go to college in. He kept talking over them and made snide remarks when they were talking about their trade and how much they wanted to spend. Over all bad experience.
6 of 6 people found this review helpful.
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Sep 1, 2016
Sales department went above and beyond what I expected from a dealership towards helping me procure a used vehicle. My ride to pick up my truck fell through. The dealership sent a driver 180 miles to pick me up so we could finish the deal. I'm not surprised that this dealer is rated number 2 in sales for Buick and GMC vehicles, they work very hard to earn that title. Very professional and courteous attitudes prevail throughout this organization. I would recommend this dealership to others and would consider purchasing another vehicle here.
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Sep 1, 2016
made a verbal offer, never responded with an answer
4 of 4 people found this review helpful.
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Aug 26, 2016
The experience was great, all the staff is amazing.
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Aug 23, 2016
They called and I asked several questions about the truck and they never called back
2 of 2 people found this review helpful.
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Aug 21, 2016
At least a not B.S. dealer, great deal up front no B.S... fly 1,300 miles and drove our new truce home in 2 days and 1,300 miles and save over $6,000 over the local Maine and New Hampshire dealer, that didn't have what we wanted and didn't want to order it or deal it. BRAVO to Laura Biuck GMC and Jason Door the sales man, Great deal great truck , no hassle!
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Aug 13, 2016
Didn't follow up with me and all their vehicles they displayed online were not available. Need to update their Web page more often.
2 of 2 people found this review helpful.
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Aug 13, 2016
wheels1977
Good Service
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Aug 6, 2016
jwawa
If they say the vehicle you're interested in is being cleaned, don't believe it. If they say it's in the shop, don't believe it. If they say leave a voice mail and someone will call you back, definitely don't believe that. We went in-person and had countless phone conversations about a specific vehicle they had listed that we wanted to test drive, and they never gave us a straight answer on the status of the vehicle - like if it's on the lot, or if it's still available. They kept giving us a runaround when we asked if it was sold (no, it's being cleaned, or it's in the shop, or we can't find it <-- Yes, they actually said that. once in person and another time on the phone). This is an Extreme-High-Volume dealership. Customers are merely cattle being herded. They have almost zero customer service skills. I finally got a call back from a sales manager today and she told us the vehicle was sold 5 days ago. So a minimum of 6 phone calls and 1 in-person visit since it was sold, and no one could have told us that (in fact, they told us the opposite, that it had NOT been sold, multiple times). They will brag about being #2 dealership in the country and how people fly in from great distances to purchase from them. But they can't take care of a local. I used to recommend Laura Buick, but can't do it anymore. By far, the most frustrating experience I've had with a car dealer.
9 of 9 people found this review helpful.
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Jul 30, 2016
got one call from salesman i made offer and never heard from them again i was willing to drive the 2 hrs to the dealership the next Saturday to make the purchase. price was 18995 offered 18500 out the door, may have went higher. guess they don't negotiate truck, has been on site for over 3 months.
3 of 3 people found this review helpful.
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Jul 18, 2016
Salesmen responded quickly from email and called next day
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Jul 17, 2016
Dealer emailed but should have called
1 of 1 people found this review helpful.
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Jul 7, 2016
Sent an email, which is what I requested on the same day.
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Jul 7, 2016
I was busy as hell but they was great. It's not they fault they have the best deals. I will go back when I need a truck.
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Jun 18, 2016
great experience probably best car buying experience I have ever had. Salesman and everyone there very friendly and helpful, I would trade there again
0 of 2 people found this review helpful.
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Jun 14, 2016
Called about a 08 ram, got a call back the next day and was told the particular truck was sold. I saw the same truck on their web site for $1,000 more than it was previously listed 3 days later. How was the truck sold but listed for a grand more 3 days later. Ok Laura Buick, I'll take my money elsewhere.
7 of 7 people found this review helpful.
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Response from Laura Buick GMC:

Hello Adam, we appreciate your concern. We have a deposit on the vehicle; however the truck has not yet delivered due to a computer concern that required the truck to visit a Dodge dealer to fix- therefore, it has not yet been removed from our website. As for the price, the price increased because of the customer's desire to have aftermarket items installed on the truck, and the computer system pushed the pricing info back to our website. Respectfully, Mary Berger, Customer Service Manager.
Jun 9, 2016
Staff was friendly and helpful.
0 of 1 people found this review helpful.
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Jun 8, 2016
In the process of looking at a truck with them. Have been very impressed with their quick response and assistance. Hoping we can work out a good deal on the truck I am looking at. Feel good about working with this dealer.
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Jun 1, 2016
Called me back, truck was in for service and being cleaned up. Would send pics as soon as it was done. Haven't heard back from them, been 2 weeks.
1 of 1 people found this review helpful.
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Response from Laura Buick GMC:

Hello Todd, please call us so we can follow up on your vehicle. We would really like to help you but we need your full contact info to help you. Respectfully, Mary Berger, Customer Service Manager 618-344-0121
May 22, 2016
Contacted by email immediately
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May 22, 2016
Responded promptly
0 of 1 people found this review helpful.
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May 20, 2016
Guys did very good job
0 of 1 people found this review helpful.
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Read 13 old reviews
May 8, 2014
Very helpful... Friendly...
Is this review helpful? Yes | No
Mar 25, 2014
Very nice and helpful.
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Mar 12, 2014
Very sure of themselves. Might come off as rude, but attempted to be informative.
Is this review helpful? Yes | No
Sep 30, 2013
good at least they responded. was suppose to call me a 2nd time but never did. they listen to what I wanted, was very polite. I would recomend them to anyone
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Sep 15, 2013
One contact by phone and I asked to be contacted by e-mail
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Jul 13, 2013
very professional and customer oriented.
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May 26, 2013
rbowen1063
Didn't have what I wanted
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Feb 25, 2013
I called with questions, they found out the answers and called back within very short time period. They did everything possible to help in getting the best deal in a short time period. They said they wouldhave the truck ready and the tank full. I surprised them by going down there the next day, the truck was exactly as they said it would be.
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Dec 27, 2012
Nice and Friendly people...
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Oct 10, 2012
Can't say enough great things about Laura Buick.... happy from start to finish!
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Feb 26, 2012
gaillee
best dealership to deal with lowest price on new vehicle they went out of their way to find me the vehicle i wanted.got it from far away and did not charge me to get it.Very good to deal with.
Is this review helpful? Yes | No
Feb 16, 2012
Very poor to deal with. I would not recommend anyone to go there.
Is this review helpful? Yes | No
Oct 6, 2011
Did not get back with me at all.
Is this review helpful? Yes | No

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