Land Rover Pasadena

It was great working with Norm! Made the process very easy and he was helpful.

The vehicle we were interested in was ADVERTISED for $28,230. It had been posted for CarGurus for 6 days. On the dealer website they had the same car listed for the same price. We talked a salesman and was told he would send us more pictures of the car the next day but he made no mention of the cars price being any different than what was ADVERTISED. The next day we went on the website and saw the same exact car now listed for $34,995. Yet on CarGurus the same car still listed for $28,230. We called them back three different times and spoke to three different people each saying they would call us back. One said they could not find the car. Nobody ever called us "right back". The salesman we spoke to the night before who was going to send us more pictures of the car was "not in today". Later that evening we did receive a call back from a salesman saying that it was a computer problem that effected all their used vehicles and they had a 100 different calls related to this problem. No, not true. All other used cars on their lot that we had been looking at on CarGurus were priced the same as the dealer website for all the days we were shopping except the one car we inquired about. What was clearly listed on CarGurus was not honored when we contacted the dealership. They changed their story after we had to make multiple phone calls to the dealership without any response in a reasonable amount of time. We just wish they were up front and honest with us from the beginning and said the information on their website and CarGurus was not correct instead of wasting our time trying to get an answer as to why the sudden price mark-up after we inquired about the car. They should have honored their advertised price or at least responded honestly to our initial inquiry.

Visited this dealership, and find the car that I was looking for, their friendly staff and great prices made my car shopping a breeze. I highly recommend Land Rover of Pasadena to anyone who is looking for a great deal. Thank you Micheal for your help.!

Great

Not enough sales people, the French guy had no clue of the car I was interested in, no sales tactics either, not giving them my business.

Very responsive. Sent additional pictures same day as request. Very helpful.