Lance Cunningham Ford

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Internet Approved, Blue Oval Certified

4101 Clinton Highway
Knoxville, TN 37912

Sales: (865) 312-6617

Service: (866) 591-3943

Today 7:30am - 9:00pm
(Open Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Apr 15, 2017
Aimee Darnell
Took forever to respond, when they did, lied about color and condition of vehicle.
1 of 1 people found this review helpful.
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Mar 22, 2017
Heathergibson38
Great service! This was the quickest and easiest car buying experience I have ever had!
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Mar 13, 2017
One person contacted me rather quickly, handed me off to someone else ( I hate that) the second person dropped the ball and apparently doesn't want my business.
1 of 1 people found this review helpful.
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Feb 24, 2017
Quick response
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Jan 23, 2017
Dealer responded quickly, let me know the car I was interested in was sold. Offered to help in any other way they could.
1 of 1 people found this review helpful.
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Jan 16, 2017
Lance Cunningham ford has been a great experience to deal with even tho I'm from Kansas City frank has went out of his way to make buying easy and even offered to pick me up from the bus station this sat to pick up my Nissan Cube I'm getting from there used car department. I will check there inventory next time needing a car! 5 stars thanks guys!!
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Jan 15, 2017
I drove 3 states to buy vehicle! Great experience.
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Dec 9, 2016
Led to believe they have financing for people who have had some hardships but have u to pay.I went in wanting a dodge nitro and wanted to trade in my truck that I had almost three years of perfect payments on. It was listed on car guru for eleven thousand but they even though they s told me thirteen thousand.by the time I made it back to get an answer they had lowered it to ten thousand and t told me if iw wanted it I would have to trade my truck and put down about five thousand dollars.what a joke.later that day I was approved for a car a year near for five hundred down and didn't trade my truck. D
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Dec 6, 2016
it was good
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Nov 25, 2016
Went up to Knoxville, after going back in forth on my trade in, we did the deal. Very good experience, Love my new Miata!
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Oct 31, 2016
Dealer was quick to respond. Even though I didn't purchase from them; I appreciate their response and their eagerness to satisfy.
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Oct 26, 2016
Responded immediately
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Sep 28, 2016
It was an easy, pleasant, and quick experience. The salesman and owner were very courteous, fair, and friendly. I would be happy to do business again with them again if the opportunity ever arises. I feel like I have friends there.
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Response from Lance Cunningham Ford:

Thanks for your review, Mark!  We're happy to hear that you had such a good experience with us.  We appreciate your business, please let us know if we can be of service in the future!
Aug 25, 2016
The sales people were nice, friendly, and seemed genuine. However, the sales manager was pompous and unwilling to listen to me and counter offered me by adding $1k to the price of the car + taxes! The sales lady then called my wife a few days later asking if I was still interested in the vehicle. I'm the one shopping for a car, not my wife. They have my number, call me, not her. These people really rubbed me the wrong way after a pleasant initial encounter.
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Response from Lance Cunningham Ford:

Thank you for your feedback, Mark.  We're disappointed to hear that your experience with our dealership didn't meet your expectations.  It's always our goal to provide a pleasant shopping experience to our customers.  We would appreciate a chance to make it up to you; your satisfaction is important to us.  Please contact me so I can work on fixing anything that went wrong.  -Best, Calvin Stephens, cstephens@lcford.com
Aug 22, 2016
Sales personnel contacted me about my inquiry and were friendly and desired my business.
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Response from Lance Cunningham Ford:

Hi, Brad! We're glad to hear that you were pleased with your experience at our dealership. We look forward to assisting you again in the future!
Jul 27, 2016
Contacted promptly, very professional, courteous, good experience
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Response from Lance Cunningham Ford:

Hi, Ricky! We are pleased to know our team provided you with a top-notch service! They will be thrilled to hear your compliments. Let us know if we can be of any service in the future!
Jul 18, 2016
jlipps
Great Communitions
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Response from Lance Cunningham Ford:

Thanks, Lance!  We're glad you had a good experience with us.  We appreciate your business!
Jun 21, 2016
evan_parker
I was talked to like I was an idiot and was told to "go sell on my own and get over it" when I asked to see if we could make the numbers work. I went to another dealer the next day and they made the numbers work with respect and on a newer car......
1 of 1 people found this review helpful.
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Response from Lance Cunningham Ford:

Hey Evan,

Thanks for being willing to share your experience--we can't improve without feedback! We only want to treat our customers with the highest respect and courtesy--and that includes you. So we are devastated if you don't feel like that was your experience! Please give me a chance to make it right by contacting me as soon as is convenient.

Best,
Mike Dewine, GSM: (865) 622-8006, mdewine@lcford.com
May 30, 2016
Awesome
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Response from Lance Cunningham Ford:

Hi, Emily! Thanks for the great review!
Apr 24, 2016
Sales rep J. Preston Williams promptly responded and worked diligently to make a deal for me. Unfortunately, the Nissan Frontier did not meet my expectations and no deal was made. I recommend anyone contacting Lance Cunningham Ford to request Preston Williams for their sales rep.
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Response from Lance Cunningham Ford:

Thank you for leaving a review, Stan. While it is unfortunate to hear a deal was not made, we are very pleased to hear Preston provided you with a pleasant experience. We do hope to see you again in the future.
Apr 19, 2016
Great customer service: Quick and professional.
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Response from Lance Cunningham Ford:

Thanks for the 5-star review, Jeff!
Mar 17, 2016
The dealer called. I told them I was interested in this Mustang. They did not have any actual photos of the vehicle, only the new car Ford advertisement for this year Mustang. They said they would have someone take photos and email to me. It has now been two weeks. I have not heard anything from dealer since that conversation.
1 of 1 people found this review helpful.
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Mar 11, 2016
Excellent!!
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Jan 3, 2016
They were very attentive and helpful. When we weren't happy with the truck we were testing out they offered us another to drive which would have been a great deal had we been able to afford it.
1 of 1 people found this review helpful.
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Dec 23, 2015
Folks at LCF were very responsive and accommodating. My salesmen Cole was the most no-nonsense person I've ever worked with. After months of searching and jumping through hoops, Cole recognized that I knew exactly what I was looking for and he made it happen. All in all I was there for about an hour and a half. I got exactly the vehicle I wanted, at an incredibly reasonable price. Based on my experience I would recommend them to anyone.
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Nov 26, 2015
Great
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Nov 21, 2015
Poor, they they try to confuse the customer by changing the prices to trick the buyer into paying a higher price
1 of 1 people found this review helpful.
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Nov 13, 2015
Good follow up.
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Oct 31, 2015
Slack. They are not interested in my business. Only heard from them by text. Never answered my questions. Corey could use a salesmanship lesson.
1 of 1 people found this review helpful.
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Aug 29, 2015
Great
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Aug 19, 2015
ad for truck appears as a f-150, when actually this is a Lariat model. Very deceiving ad! bait and switch tactic. When I spent half my day going to look at the vehicle I thought was the ad, turned out it's no where even the same vehicle. Do not do business with cheats! period....
1 of 1 people found this review helpful.
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Read 14 old reviews
Jul 14, 2015
Very nice,very helpful,very pleasant experience. Would recommend this dealership if you are looking to buy a vehicle,
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Jun 29, 2015
Really went above and beyond to help me.
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Jun 27, 2015
Very pleasant to work with
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May 29, 2015
The picture that was posted.was not the truck that was for sale. The write up was.
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Response from Lance Cunningham Ford:

Unfortunately, sometimes we have to use stock photos until actual pictures are take of the vehicles.  We apologize for any inconvenience.
Apr 23, 2015
All went well. I purchased their car.
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Mar 19, 2015
great truck, sales people were friendly and very helpful. I would recommend this dealership to a friend.
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Mar 15, 2015
excellent
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Feb 19, 2015
Good
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Jan 8, 2015
cstephen2014
Took a long time for the representative to see us and then they didn't have the car on the lot because they had sent it for auction in another state two days earlier. They left that listing up for another week even though they said I could no longer purchase it. Nice people and mostly helpful anyway.
1 of 1 people found this review helpful.
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Response from Lance Cunningham Ford:

Unfortunately this happens from time to time.  We move a lot of pre owned vehicles here.  I do apologize for any inconvenience, and hope we may be of assistance in the future!
Dec 26, 2014
They're great! I got a response the next day and they were very helpful and answered any questions I had and over all really helpful. I highly recommend them.
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Response from Lance Cunningham Ford:

Thank you Dylan.  We try to go the extra mile to make sure that your shopping experience with us is first rate!
Dec 9, 2014
Greatly impressed by the quality of all the personnel.
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Nov 22, 2014
Did contact me on several vehicles.
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Response from Lance Cunningham Ford:

Thank you for your comment.  We value our customers, as well as their experience.
Feb 28, 2013
Excellent
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Response from Lance Cunningham Ford:

Thank you for you comments!  We really achieve to be excellent in everyone's eyes!
Oct 3, 2011
The car was gone by the time someone called me back.
1 of 1 people found this review helpful.
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Response from Lance Cunningham Ford:

Unfortunately this happens.  I apologize for the inconvenience.  We are a high volume used car dealership, and our inventory doesn't stay around long.  Best of luck in your search!  Hopefully we will have another one for you!

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