Lancaster Car Company

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1072 Lancaster Road
Manheim, PA 17545

Sales: (717) 664-3014

Today 9:00 AM - 6:00 PM
(Open Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Nov 1, 2018
Called Ritchie about a Mercedes-Benz GLC300. Drove from Harrisburg to test drive it. After driving it I asked Ritchie about two areas of concern - one being the transmission. He said he would have it checked out by the local Mercedes dealer. Instead of having it checked out (as he represented he would do), he simply sold it to someone else. Kind of a shady business practice.
Response from current dealership:
Sorry for your disappointment. You continued searching for other vehicles after you left our lot and also left for a weeks vacation the next day. There was ZERO talk of holding the vehicle for you, no deposit, no negotiations. Another customer purchased the car 5 days later. It was a 2018 with under 11,000 miles, it did not have any issues. Good luck with your search.”
Sep 26, 2018
Guru9VYL1
Ritchie was very helpful and accommodating.
Response from current dealership:
Thanks for your review!  We're glad you're happy!
Sep 14, 2018
Yes they replied immediately. The car had just been sold. They sent some similar options to me.
Response from current dealership:
If you havent found what you are looking for, Kim, feel free to reach out!
Aug 30, 2018
GuruWLDFK
Returned calls when they said they would. Seemed honest about the condition of the car. Nice people.
Response from current dealership:
Thanks for looking at our inventory!  Let me know if you still have interest!
Aug 26, 2018
bobu2780
The Lancaster Car Company did get right back to me promptly, I did not get a chance to go look at the vehicle yet due to my schedule.
Response from current dealership:
Thanks for reaching out to us!  Let us know if you have any further questions!
Aug 21, 2018
Responded to my email right away!
Response from current dealership:
Thanks Cindy!  Let me know if we can help you anymore with your search!
Aug 20, 2018
Very good
Response from current dealership:
Thank you!
Aug 15, 2018
1ChainsawCharlie
Ritchie is very professional and accommodating.
Response from current dealership:
Thank you Chainsaw!  We try our best!
Aug 6, 2018
Jill Ball
I asked if the car was still available, and I got a response almost immediately, very friendly, saying it was almost defintely sold but that they'd be in touch if the deal fell through. It apparently took a long time for the buyer's financing to go through, because I asked again the following week and was told, very friendly again, that it still needed to be considered sold. The following day the website said it was officially sold. I don't often feel like perhaps I am the one pestering the dealer (usually it's the other way around) but these guys were good sports.
Response from current dealership:
Sorry it didnt work out, Jill.  Feel free to reach out in the future with any interest in any of our vehicles!

Thanks,

Ritchie
Aug 3, 2018
Good
Response from current dealership:
Thanks Ric!
Jul 26, 2018
Sales people are not pushy. Relaxed environment. Extremely clean cars. Prices are good. As many others have said if all dealers were this way life would be better.
Response from current dealership:
Thanks for your business, Jonathan!  We hope you're happy with your Passat!
Jul 22, 2018
Very helpful and responded quickly.
Response from current dealership:
Thanks for the review, Connie!
Jul 18, 2018
GuruT8P9J
No preasure, great sales sraff.
1 people found this review helpful.
Response from current dealership:
Thanks for the review!  We're glad you're happy with your experience here!
May 31, 2018
In all my car buying experience, this was the most pleasant and easy. The lot has great cars, Doug, my salesman, was very personable and everyone there was friendly and professional. I got a good deal on my car and it was impeccable upon delivery. I have absolutely no complaints, only praise, for this dealership
1 people found this review helpful.
Response from current dealership:
We're glad you're happy with your new Corvette, Rob!  Please feel free to reach out to us with any questions, or any future automotive needs!

Ritchie
May 16, 2018
GuruZRWKB
They were prompt in their response and answered all my questions... Well done!!
1 people found this review helpful.
May 12, 2018
Stumly
Ppomptly contacted me about availability of vehicle
1 people found this review helpful.
May 4, 2018
My experience at Lancaster Car Company was excellent. Doug was very friendly, helpful and honest! I'm so happy with my purchase! Thanks!
2 people found this review helpful.
Response from current dealership:
Thanks for your kind words, Keisha!  We're glad you're happy with your Rogue!  Take care!
May 4, 2018
Very happy with the service love the truck!
1 people found this review helpful.
Response from current dealership:
Thanks for your feedback, we're glad you're happy with your truck!
Apr 25, 2018
Riik1313
Doug was great to deal with. If you see a car or truck on their site you like don’t hesitate .give them a call
2 people found this review helpful.
Apr 22, 2018
Yes the dealership was very helpful and was interested in the Challenger but it sold before we could make any arrangements to see it
2 people found this review helpful.
Response from current dealership:
Sorry you missed the Challenger.  We have your info if a similar vehicle comes in we will contact you!

Thanks,

Ritchie
Apr 15, 2018
Steve Stephens
Someone responded immediately, I was impressed!
2 people found this review helpful.
Apr 8, 2018
GuruY7GLV
they got right back to me about the car
2 people found this review helpful.
Apr 7, 2018
Great folks to deal with! Would definitely return.
2 people found this review helpful.
Response from current dealership:
Glad you're happy with your Durango Matt!  Thank you for coming to see us!
Apr 4, 2018
They were great, I was well taken care of and they provided me with an excellent experience. Highly recommend them.
2 people found this review helpful.
Response from current dealership:
Thanks for purchase, Nelson!  We are glad you are happy with your Pilot!
Mar 25, 2018
GuruYSL3Z
Replied promptly. The vehicle was sold and I appreciated the reply
2 people found this review helpful.
Response from current dealership:
Sorry we weren't able to help you!  Let us know if you see any of our vehicles that interest you in the future!
Mar 20, 2018
Garrett and Ritchie, made my buying experience with the Lancaster Car Co. a true pleasure! I have purchased 4 vehicles over the last 6 year and this was by far the smoothest. They were very polite, professional, and accommodating. I just purchased a 2010 Lexus RX 350 from them in impeccable condition. They even allowed me to have my mechanic look at before I purchased it. When it comes time to purchase my wife's "new to us" vehicle in a few years, they will be at the top of list of where to look first! Thanks again guys, you're the best!
2 people found this review helpful.
Response from current dealership:
Thanks Andrew!  We're glad you're happy with your RX!  They are the best vehicles on the road - you got a good one!  Take care!
Mar 7, 2018
Very professional and quick
3 people found this review helpful.
Response from current dealership:
Kurt - Thanks for flying in for your Excursion!  Hope you're happy with the vehicle!

Thanks,

Ritchie
Feb 19, 2018
very good
1 people found this review helpful.
Feb 4, 2018
Guru5CGL2
I have a nice experience with the dealer they contacted me faster, overall great people.
2 people found this review helpful.
Jan 31, 2018
Awesome experience, very easy, would recommend.
1 people found this review helpful.
Dec 27, 2017
VetteHunterRob
Great experience! Contacted me fast and I bought the car. Great to deal with, happy with the price and very happy with the condition of the car. Will deal with them when it comes time to make my next purchase.
3 people found this review helpful.
Response from current dealership:
Thanks for your patience while we got the Vette ready, Rob!  We're glad you're happy with it!
Dec 22, 2017
Quick reply and very helpful
1 people found this review helpful.
Dec 19, 2017
ssosa3323
Richie was phenomenal! Very Responsive and helpful! Didn't hide anything on the vehicle. Bought my first car from him! ( 2012 White TL)
4 people found this review helpful.
Response from current dealership:
Glad you're happy with the TL Sergio!  Take care!!
Dec 19, 2017
courteous and responsive.
2 people found this review helpful.
Dec 17, 2017
Everyone was so friendly and it made this purchase a breeze. I would definately recommend to anyone and I definately will be a return customer!
1 people found this review helpful.
Response from current dealership:
Thanks for your purchase Sharon!  We're glad you're happy with your Jeep!
Dec 14, 2017
Great experience all together highly recommended.
3 people found this review helpful.
Dec 13, 2017
GuruZ33W3
Friendly with no pressure.
2 people found this review helpful.
Dec 5, 2017
Nate66n1
Very quick response and friendly as well
1 people found this review helpful.
Nov 10, 2017
GuruTHGQ
Responded quickly.
1 people found this review helpful.
Oct 23, 2017
Cosmo stars
my name is Saul and I spoke with Ritchie for car availability. I arrived the following day and met Ritchie who provided probably the best service in my car buying experience. This wasn't my first rodeo as I am a senior but have to say there was absolutely no pressure and his expeditious service was above average. Great personality along with Patty who made my experience extremely good. With the test drive and all paper work I was in and out in less than a half hour. Walked out with 2014 Rogue like new, plates, notary, loan and a happy wife.....Thank you Ritchie and will recommend to everyone I know....
3 people found this review helpful.
Response from current dealership:
Glad you're happy with your Rogue, Saul!  We enjoyed chatting with you as well!  Please feel free to come back and visit us in the future!
Oct 20, 2017
bez1119
Very positive low pressure experience with this dealership. I was initially anxious about purchasing an expensive vehicle from out of state, but Danny put me at ease immediately and throughout our dealings. The finance person PAT was equally helpful. The BMW was exactly as advertised and all questions were patiently explained. Shipping the vehicle went smoothly as well. I would highly recommend this dealership and the people working there.
4 people found this review helpful.
Response from current dealership:
Glad you are happy with your BMW Mr Bez!  We appreciate your business, and trust in buying your 650 site unseen!  

Take Care!

Ritchie
Oct 20, 2017
I contacted one of the salesmen to see about this car as we live 2 hours away from his location, and I wanted to make sure it was available before we drove that far. He answered my email very promptly and we arranged to buy the car. The paperwork was ready for us and everything went very smoothly. And we love the car! We would contact Lancaster Car Company again if we need another car. We highly recommend this company!
4 people found this review helpful.
Oct 16, 2017
Maine1029
Quick response
Oct 7, 2017
GuruD558X
5
Responded fast and answered my question
Oct 3, 2017
We had a very good experience with company and would reccomemd them.
1 people found this review helpful.
Oct 3, 2017
Excellent car buying experience...very personable and helpful. Nice selection of high end used cars. 100% pleased with my purchase and will definitely be back.
2 people found this review helpful.
Response from current dealership:
We're glad that you're happy with your Volvo Mandy!  Please feel free to call us with any future automotive needs!

Thanks,

Ritchie
Oct 3, 2017
Guru9MFJN
Super easy, fast and professional service. If you need a car Lancaster car can make it happen!
2 people found this review helpful.
Sep 29, 2017
Dan was very honest up front. I would recommend him to my friends. Still considering purchasing the car but have some concerns on the car. His honesty led me to do research on the car & I appreciated his help & knowledge. Being a car guy for over 50 years I thought I knew things I didn't. Hope to do business with them soon.
2 people found this review helpful.
Sep 10, 2017
Quick response
Aug 28, 2017
RP Hottenstein
Richie at Lancaster Car Company was great to work with. They were very fair and made the car buying process simple and very quick. I will definitely look at buying from them again, before any other dealership, when in the market for another car.
3 people found this review helpful.
Aug 25, 2017
Responded vehicle was at local keep dealer for recall repairs. Haven't heard anything after that.
2 people found this review helpful.
Aug 15, 2017
Wish I can give a negative zero star. Filled out a application online and called in. Spoke to Miguel in sales who was very rude and told me they don't accept trade ins. The application on the website asks for trade in info. He completely shut me down without even entertaining my offer.
2 people found this review helpful.
Response from current dealership:
Hello,
Sorry for your bad experience. I am wondering if this is another dealer that you were dealing with? We do not have anyone by the name Miguel here. We do in fact encourage & take trades, as well as provide financing. Here is a link to our website, if you see anything in the inventory that interests you, feel free to initiate an inquiry
Regards,
Danny Hahn
Jul 15, 2017
great
1 people found this review helpful.
Jul 14, 2017
Service was excellent the deal was done in under 30 minutes I have spent a half a day at some dealers This was a refreshing experience Rich returned all calls 5 star
3 people found this review helpful.
Jul 12, 2017
Dealer contacted me quickly and when I went took at the car their staff were very helpful. I would recommend this dealer to anyone looking for a used vehicle.
4 people found this review helpful.
Jun 22, 2017
They got right back to me
1 people found this review helpful.
Jun 1, 2017
Chris27830
Very good experience. Drove 6 hours to get this car. Good price and great customer service. Had me out in an hour. Car is running great. I would buy from them again.
4 people found this review helpful.
May 23, 2017
Outstanding dealership and great people! If your looking for a good deal and good people to work with, go here. Great selections without the pushy sales lingo. Definitely do business with again...
3 people found this review helpful.
Apr 29, 2017
Dealer responded promptly, but with minimal detail about the car. Did not follow up, which was ok by me, but not the best sales tactic. Ended up buying from another, more engaging and more info.
2 people found this review helpful.
Response from current dealership:
Barb,

We put as much info as we can in each ad.  Your email asked no specific questions so we let you know it was still available, and a number to call for further info.  Sorry we werent able to get together with you.
Apr 17, 2017
Garrett was great to work with and quite flexible and fair. I would recommend checking out the inventory at Lancaster Car Company.
1 people found this review helpful.
Mar 16, 2017
DINODEE0221
When I first contacted lancaster Car Co.Garrett Answered call and was very kind and professional. .We quickly set an appointment to test drive the car..The day I went to test drive the car, Garrett was waiting for me and had the car vehicle ready to go..The car was cleaned and already warm..Garrett made me feel very comfortable and welcomed me with a smile..He then did all he could to make sure I got the car..I'm very satisfied with thier service and would recommend all to thier Dealership..Ty Garrett..
5 people found this review helpful.
Feb 21, 2017
Great customer service, went to see the car and have decided to buy it. Will recommend dealer to my friends and family.
2 people found this review helpful.
Feb 18, 2017
Quick to respond. No pressure at all
1 people found this review helpful.
Feb 16, 2017
Responded Quickly, sent requested pictures, excellent service...
2 people found this review helpful.
Feb 11, 2017
Truck was not in the condition they said would never send anyone their or waste my time going their again.Lying about condition of vehicle just to get people to come Poor establishment
2 people found this review helpful.
Response from current dealership:
As you can see from the rest of our reviews, this is NOT how we do business.  Im sorry the 16 year old truck that I told you has paint work did not meet your expectations - I still think its a nice truck for the money!
Feb 1, 2017
Granada_1438
Amazing selection, Garrett is very patient and super friendly. Family atmosphere, no pressure. You take your time. Highly recommended.
3 people found this review helpful.
Dec 31, 2016
Emailed dealer and they got right back to me with schedule. Thanks
Dec 11, 2016
My first E-mail showed I was 2,100 mi away and would like more info, I got the wont last long come by and look reply. Stated in 2nd E-mail that I was cross the country and would like specific info on the car. Just got the generic re hash of info. Im sure the tire kickers are endless on these models but there are also guys like me that have the $$$$ and are ready to buy if the dealer showed intrest in making a deal
9 people found this review helpful.
Read 20 old reviews
Nov 8, 2016
Dealer contacted right away and answered all questions
1 people found this review helpful.
Oct 25, 2016
Excellent so far
1 people found this review helpful.
Oct 21, 2016
Danny was the salesman that took care of me throughout the car buying experience. He was very accommodating with regards to staying after dark so that I could test drive the vehicle. He didn't try to "sell" me a car and I didn't have to do very much negotiating at all. It was a very easy process and not even a week later I was in my new (to me) car. He was out of town, but he had one of the other guys on the lot stay until a little after 8 with me. These are no "bs" guys and they have their buyers' best interest in mind.
5 people found this review helpful.
Oct 20, 2016
They were responsive and informative
1 people found this review helpful.
Oct 15, 2016
They were good at whenever me request need it.
Sep 25, 2016
Very friendly and go out their way to get you the veichle you want, unfortunately because I'm in chapter 13 bankrupcy I couldn't get financed, Moe tried his best to get me approved. Thanks for everything.
2 people found this review helpful.
Sep 11, 2016
Very prompt phone and email response!!
2 people found this review helpful.
Sep 4, 2016
Fast response
May 4, 2016
Straight and to the point conversation.
Apr 28, 2016
Good place to deal with. Ritchie was the best.
Mar 27, 2016
Mar 23, 2016
Great they got right back to me thanks
Mar 18, 2016
The dealership finally did reply to a request it took them 3 days I was no longer interested and found the replaced vehicle
3 people found this review helpful.
Feb 18, 2016
Hi this auto group of salesmen were great to work with. Give them the most stars. They are knowledgeable, willing to negotiate, and we're very helpful teaching me how to operate my new car.
Feb 2, 2016
Responded promptly
Oct 6, 2015
gurushill
Very prompt in responding to my inquiry and pleasant to work with.
Feb 23, 2013
Salesman very helpful. Did not purchase the car.
Oct 25, 2012
Great experience!
Sep 26, 2012
car sold before we could get there.
Jun 22, 2012
when I stopped in he left!
2 people found this review helpful.

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