Lakewood Ford

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11503 Pacific Highway, Lakewood, WA 98499
Map & Directions

Sales: (253) 474-0511

Service: (253) 474-0511

Today 9:00am - 8:00pm
(Open Now)
show business hours
Jan 20, 2017
Sold the car a half hour before my appointment to see it. My appointment should have had priority and second buy needed to be told that they could make an appointment after mine.
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Jan 14, 2017
Test drove numerous vehicles for our 6 '2 son. Ended up not buying a used car here due him not liking the feel of the vehicle for his height. No issue scheduling a test drive and great communicaton throughout. Once I stated he felt more comfortable driving another make/model we test drove I was left alone. Purchased a new truck her in late 2013 and very pleased with the entire experience to include service.
1 of 1 people found this review helpful.
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Dec 30, 2016
Responded promptly
1 of 1 people found this review helpful.
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Dec 28, 2016
Emailed me about an 'available' car Thursday morning only for me to fight traffic on rainy I-5 to hear it sold the Saturday before
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Aug 21, 2016
I went through online sales channel and asked for the online sales representative when I reached there. But Instead was greeted by a sales representative who had no knowledge about the car and used high pressure sales tactics. Their financing is terrible. Offered 7% APR for a excellent credit score. I went there to see the car later in the evening. Had almost finalized the purchase and mentioned that I would come the next mooring. They sold the car without notifying me. Other dealerships I have worked with , would provide a hold on the vehicle, if a person is really interested.
5 of 6 people found this review helpful.
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Jun 27, 2016
Car had scratches all over the front. I then said I wasn't interested and my sales person tried to sell me another car I wasn't interested in at all. I gave it a shot and told them I would consider if we talked out what the price would end up being. My sales person tried to get my information (social security, etc.) to make me apply for a loan for a car I wasn't even sure I wanted to buy! This was after I told them I was already pre approved through my bank! I think I was being taken advantage of because it was my first car buying experience. I'm happy I had someone with me to get me out of there because I was getting a lot of pressure.
3 of 3 people found this review helpful.
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Jun 10, 2016
Liked the first guy that contacted me, but the second guy was VERY pushy. Doubt I would work with them.
2 of 2 people found this review helpful.
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Jun 6, 2016
Decided on a different vehicle than what I went in for - better deal & cute car. Am disappointed that they didn't fill the gas tank, and the washer fluid was totally empty. My only other complaint is that I understood my payments were to begin in July, not June-3 weeks after the purchase.
1 of 1 people found this review helpful.
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Apr 29, 2016
Exchanged emails
0 of 1 people found this review helpful.
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Mar 12, 2016
Very professional people. Pleasure to work with.
0 of 1 people found this review helpful.
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Mar 3, 2016
The car was said to have been already sold......?
1 of 1 people found this review helpful.
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Response from Lakewood Ford:

Thank you for taking the time to write a review. Many times the vehicle will show on a website for a period of time while the paperwork is processed. If you feel that there was an error, feel free to contact me directly.
Boyd Hamilton
253-474-0511
Feb 17, 2016
They add $25000 on top of the price listed on the Carguru. They should list the price they are really selling the car for.
2 of 2 people found this review helpful.
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Feb 16, 2016
yo wanted me to come over. I live in Wenatchee. I wanted to know particulars on truck----approx. value of my truck, what my payments would be 7 if it is worth my time to drive over & see your truck
1 of 1 people found this review helpful.
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Response from Lakewood Ford:

Our intention is to provide as much information to a client as possible. Sometimes we are not aware that you live so far away. If you would like to revisit this information, feel free to reach out to our sales managers personally.
Feb 6, 2016
Didn't have what I was looking for but nice salesman. Office staff not so professional.
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Jan 22, 2016
There service was wonderful and they worked hard to get me the lowest interest rate, I would send anybody I know to this dealer ship.I couldn't be happier.
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Jan 21, 2016
Contacted Allison online she was friendly very helpful not pushy at all I told her I was just doing some online looking around. She still never pushed me to come in I finally found a truck went in there Allison hookme up with a Rick I told Rick what I wanted to pay out the door and they got it done no sitting around for hours back and forth nonsense. I've been in the Army for almost 20 years and this is by far the best experience I ever had buying a car I recommend them to everyone.
1 of 1 people found this review helpful.
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Jan 20, 2016
The car was what they advertised, the buying experience was enjoyable.
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Jan 13, 2016
I heard back. specific questions as to details of options and best price were requested twice and never answered. Horrible lack of effort. No wonder the car has been on their lot so long.
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Dec 31, 2015
Great Dealer! Harold was Great to work with! We Love the car so far. Thanks to all who helped us !!!!!
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Dec 24, 2015
Couldn't be happier. Made an offer on a car, was treated with courtesy and respect. I hope I can purchase a car from them.
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Dec 10, 2015
ellalenell
Responded, but did not answer my question.
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Response from Lakewood Ford:

I am sorry that your question was not answered. Feel free to email me directly with any information you need. bhamilton@lakewoodford.net
Nov 10, 2015
Dealing jacked up price to 27K once I got on the lot.
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Nov 1, 2015
Buying the car was easy and the process was made simple. They were respectful to my requests for the most part. It took a few back and fourths for me to get the price that I felt was fair for my trade but in the end I did without any pulling of nails.
1 of 1 people found this review helpful.
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Aug 9, 2015
Offered next to nothing for trade.
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Aug 4, 2015
We worked with Dan Gomez, he was great, honest and helped us get the cargo van we had been searching for!
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Jul 26, 2015
The worst service ever!!!! Had me wait for days to test drive the car and then sold it the day I was supposed to drive it like an hour before I was coming in. Wasted a lot of my time; hounded me to come in the Saturday prior and the car wasn't even ready! I would never go back
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Jun 25, 2015
Prompt, cordial, response and follow up
1 of 1 people found this review helpful.
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Jun 2, 2015
Unbelievably over priced. I can buy one a couple of states away and have it trailered here for less money.
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May 25, 2015
The car had already been sold by the time they contacted me.
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Mar 26, 2015
Amazing shopping experience. No pressure, haggling. Normal and comfortable negotiation and satisfactory followup. Did not buy the vehicle eventually, but was a very good experience.
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Old Dealer Reviews

Jan 23, 2015
Received initial email. Very interested in vehicle and tried to set up appointment. Never heard back.
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Jan 7, 2015
Great
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Jan 5, 2015
Was contacted immediately. Questions were answered and a time set up for a viewing. I decided on a different vehicle but these people were very responsive and informative.
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Dec 14, 2014
Good initial response time. Poor follow through. Wanted to purchase a vehicle same day and did so elswhere.
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Aug 23, 2014
Truck was sold when I inquired and they were honest on the phone about it.
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Jul 30, 2014
salesman was very helpful
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Jul 8, 2014
It was fast and easy.
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Feb 9, 2014
ok
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Jan 31, 2014
Van was sold but still on website
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Jan 26, 2014
quick response
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Jan 20, 2014
Very easy. Negotiated price over phone. Held vehicle for several days until I could get there.
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Jan 16, 2014
I decided on a different car, however this dealership was very helpful.
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Jan 3, 2014
Outstanding experience, no games, salesman was very helpful and low key. The negotiation was very good and reasonable. We bought the car and got a good deal all the way around. I would definately recommend this dealership.
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Dec 27, 2013
pvirgh
5 Star Internet team. Salesman never called.
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Dec 10, 2013
Had a few issues with the new license plate and getting extra insurance shoved down my throat which I wish I Han never said yes too.
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Aug 28, 2013
quick response
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Jun 9, 2013
Fantastis experience!
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May 30, 2013
Obviously I don't have a car, this dealership actually recognized that and picked me up. Thanks! I came with a loan, prepared to purchase and they wanted me to take their lender. Nope, I don't have a car and I have the money. What went wrong? I just don't like them.
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May 17, 2013
Good!
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Apr 28, 2013
The worst customer service we have ever experienced!
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Aug 10, 2012
would not deal on overpriced former rental car!
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