LaFontaine Cadillac Buick GMC

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GM Certified Internet Dealer, GM Certified Used Vehicles

4000 W Highland Rd
Highland, MI 48357

Sales: (248) 887-4747

Service: (866) 599-5884

Today 9:00am - 9:00pm
(Open Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Sep 22, 2017
Wouldn't tell me how much i was approved for didn't tell me what bank approve me and kept trying to sell me a car I didn't want
3 of 3 people found this review helpful.
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Response from LaFontaine Cadillac Buick GMC:

Shane, I am sorry to hear your experience was less then satisfactory, at LaFontaine it is our goal to exceed every customers expectations through personalizing each situation. I would love the opportunity to speak with you further, please e-mail me the best time and way to reach you!

Warm regards,


Barbara Dominick
Corporate Experience Manager
bdominick@lafontaine.com
Sep 14, 2017
Marleija Forey
Thomas was awesome and the entire process went smoothly. Highly recommended.
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Sep 9, 2017
Good experience, quick response, very helpful.
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Aug 19, 2017
Cary contcated via email and a few phone call discussions, great contact and follow up
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Jul 28, 2017
GuruJG4Z
Quick to respond, did not end up buying so can only give 4 stars as I did not see the whole process.
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Response from LaFontaine Cadillac Buick GMC:

Thanks for the great rating. Please let us know if there was anything we could have done differently that would have made your 4 star experience into a five star! We would truly appreciate your feedback!
Jul 11, 2017
Quick response
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Response from LaFontaine Cadillac Buick GMC:

Thanks for the 5 stars!
Jun 27, 2017
5
How not to sell a car. I offered a salesman $28K for a car listed at $29.5K online. The salesman didn't even try to sell me the car, He put me on hold to speak with his sales manager. The sales manager told me and I quote "we just don't have that much in these cars". No attempt to encourage me to offer a little more, or offer to sell it for a little less. On the bright side it was a short conversation.
6 of 6 people found this review helpful.
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Response from LaFontaine Cadillac Buick GMC:

Hello John.  Thank you for taking the time to bring these concerns to our attention; your feedback is important to us! I’m sorry to hear that you are not 100% satisfied with your buying experience. I will personally pass this message along to our general manager, and he will be reaching out to address any lingering issues. Please send your best contact info to:  Feedback@lafontaine.com
Jun 15, 2017
mjtBm22mom
Salesman was cocky. Car was "hidden" in the back of the lot by another salesman. Took forever to get to view and to get trade #. They did not in any way make you feel like buying from them
3 of 4 people found this review helpful.
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Response from LaFontaine Cadillac Buick GMC:

Thank you for taking the time to bring these concerns to our attention; your feedback is important to us! I’m sorry to hear that you are not 100% satisfied with your buying experience. I will personally pass this message along to our general manager, and he will be reaching out to address any lingering issues.

Please send your best contact info to:  feedback@lafontaine.com

We look forward to giving you a 5 star experience.
Jun 5, 2017
They were pleasant and responded quickly.
1 of 1 people found this review helpful.
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Response from LaFontaine Cadillac Buick GMC:

Hi Wanda.  Thanks for the great rating. Please let us know if there was anything we could have done differently that would have made your 4 star experience into a five star! We would truly appreciate your feedback!
Mar 21, 2017
Very easy to work with. Excellent trade in price also. Even Delivered the new car to our house...
2 of 2 people found this review helpful.
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Response from LaFontaine Cadillac Buick GMC:

Hello Glen.  Thank you for the 5 Star rating at LaFontaine Cadillac Buick GMC!  We strive to provide an experience that leaves each customer 100% satisfied, because at the Family Deal, it's not just what you get, it's how you feel! We truly value our customers, and I'm so glad you chose LaFontaine Cadillac Buick GMC!
Mar 17, 2017
I found a vehicle on CarGurus at a certain price but when I arrive they increased the cost b $1000
5 of 5 people found this review helpful.
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Response from LaFontaine Cadillac Buick GMC:

Good afternoon Todd.  Thank you for taking the time to bring these concerns to our attention; your feedback is important to us! I’m sorry to hear that you are not 100% satisfied with your sales experience. Please send your best contact info to: kstephens@lafontaine.com. I will personally pass this message along to the sales manager, and he will be reaching out to resolve any lingering issues. Customer service is our top priority, and we would appreciate the opportunity to provide you with a 5-Star experience.

Sincerely,
Kevin S.

Jan 4, 2017
The car that I went to purchase was sold. Mike talked to his sales manager and I purchased a 2012 Gov Acadia SLT 2.
5 of 5 people found this review helpful.
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Response from LaFontaine Cadillac Buick GMC:

Hi Jerome.  Thank you for the 5 Star rating at LaFontaine Cadillac Buick GMC!  We strive to provide an experience that leaves each customer 100% satisfied, because at the Family Deal, it's not just what you get, it's how you feel! We truly value our customers, and I'm so glad you chose LaFontaine Cadillac Buick GMC!
Dec 24, 2016
Lafontaine has the market cornered with courtesy, professionalism, pricing and financing. They will have a repeat customer!
3 of 4 people found this review helpful.
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Dec 6, 2016
Very good, I ended up buying this car. Happy with the transaction. The car was in great shape and was represented as such. The only grip I have is the should have installed the Front License plate bracket as required by New York State law. I ended up having it installed at the Cadillac dealer in NY for a $60 tab.
4 of 4 people found this review helpful.
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Dec 6, 2016
Dealer call me back in a reasonable time sent all the information about the vehicle I appreciate that
1 of 1 people found this review helpful.
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Nov 12, 2016
gag11
Great experience! Even though the car sold, they let us know.
1 of 1 people found this review helpful.
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Oct 29, 2016
we had a great experience shopping. they answered all our questions and let us test drive the car.
1 of 1 people found this review helpful.
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Oct 22, 2016
They responded to my vehicle inquiry right away. Very promising emails exchanged. I look forward to doing some business with then soon!
1 of 1 people found this review helpful.
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Oct 12, 2016
They are really helpful at lafontaine and very prompt with all your needs. I would recommend all my friends to go to lafontaine
1 of 1 people found this review helpful.
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Aug 21, 2016
Very responsive and accommodating
1 of 1 people found this review helpful.
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Jun 29, 2016
Ozzie2016
Very polite and informative.
1 of 1 people found this review helpful.
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Nov 8, 2015
I'm very happy to make a deal with them
1 of 1 people found this review helpful.
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Read 10 old reviews
Oct 13, 2015
TheBaronGroup
5
Did not like interior. People very willing to help.
1 of 1 people found this review helpful.
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Jun 13, 2015
Easy to work with, no bait and switch.
2 of 2 people found this review helpful.
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Apr 26, 2015
no issues , not willing to deal
2 of 2 people found this review helpful.
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Sep 30, 2014
Responded immediately
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Sep 23, 2014
The vehicle I was interested in was no longer available when I called. A week later, it is still listed online for sale.The original contact salesman didn't return my call.
1 of 1 people found this review helpful.
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May 22, 2014
Salesman Goff very helpful. This van sold the day before I got there Still looking for C.Express LT 3500
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Mar 11, 2014
So far they have showed interest in me and my situation and they assured me that a deal will be done in my favor within a day. They seem to stand by there word. I will do a follow up after the deal is done.
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Jan 31, 2014
Wouldn't tow what I wanted
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Mar 4, 2013
Fair
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Nov 7, 2012
bought a truck online with no problems
Is this review helpful? Yes | No

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