Kootenai Motors LLC

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14855 N Government Way
Hayden, ID 83835

Sales: (208) 772-5888

By Appointment Only
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Jan 8, 2018
Tried messaging and calling the dealership several times over a 2 day period because on cargurus the dealership information says by appointment only. I live over an hour away and wanted to make sure the place would actually be open if I showed up. If the vehicle was as described I was prepared to buy it that day. It was exactly what I was looking for and I've been looking for a couple months now. On the 3rd day I decided to just make the drive and hope for the best, I was almost there when I got a phone call from the dealership. They told me they had just sold the car the day before. Horrible customer service. I had told my family about the vehicle and that I was going to look at it, now I called to tell my family it didn't work out and what had happened. My sister was also looking for a vehicle and had told me a place did something like that to her but worse.... turns out it was the same place. She had been in contact with them for several days negotiating the price of a car they had. They agreed on a price with her and she then told them she was on her way out to buy the car. She lives 1.5 hrs away, when she finally got there they said they just sold it, she saw the car parked right out front and saw the old couple signing the paperwork right there. She had been looking for a long time and finally found the exact car she had been looking for. She was t-boned and her last car was totaled, it took her a long time to find the same car in the price range her insurance was giving her. She was so disappointed she was crying... They could've held the car for her when she told them she was coming to buy it and showed up when she said she would.
2 of 2 people found this review helpful.
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Jun 5, 2017
Survival7201
We did not buy the car , however the service was outstanding...I recommend this place.. Good people..
2 of 2 people found this review helpful.
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Feb 4, 2017
MeganGaley
Took over a week to get back to me, even thought I provided my phone number and email. I was not impressed.
3 of 5 people found this review helpful.
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Nov 17, 2016
Called when I was at work, so asked them twice to e-mail me info. Did not happen.
1 of 5 people found this review helpful.
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Read 3 old reviews
Mar 18, 2016
very helpful
2 of 3 people found this review helpful.
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Feb 21, 2016
Wonderful to work with!! Walked away,with the car we wanted at a fantastic price! Even after the sale of the car Ron was amazing g to work with as we had a few minor things we needed help with. Would definitely go back again!
4 of 4 people found this review helpful.
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Aug 18, 2015
The dealer responded promptly to my inquiry and was friendly when showing me the car. In the end, we weren't sure about the reliability of the car in question, but it did seem that the dealer was making effort to have the appropriate repairs done on the vehicle.
4 of 4 people found this review helpful.
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