Koons Tysons Toyota Scion

New Owner Events, Rent A Car, Parts Center, Fleet T.E.D. Dealer,
Toyota Certified Used Vehicles, Toyota Tire Center

8610 Leesburg Pike, Vienna, VA 22182 - Map & Directions

Sales: (703) 343-9019

Service: (703) 847-2020

Today 9:00am - 10:00pm
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Featured Listings
https://static.cargurus.com/images/forsale/2016/07/22/14/59/2013_kia_sportage-pic-6352555943844619707-152x114.jpeg

2013 Kia Sportage SX AWD Used Cars in Vienna, VA 22182

Great Deal
$2,812 BELOW
Instant Market Value of $20,615

Price: $17,803

Mileage: 38,769

Location: Vienna, VA 22182

Certified Pre-Owned: No Transmission: Automatic Color: Signal Red Description: Used 2013 Kia Sportage SX AWD for sale - $17,803, 38,769 miles with Bluetooth, Leather Seats, Sunroof/Moonroof, Alloy Wheels
https://static.cargurus.com/images/forsale/2016/07/23/13/08/2013_scion_xd-pic-4969294445400747168-152x114.jpeg

2013 Scion xD Used Cars in Vienna, VA 22182

Great Deal
$2,172 BELOW
Instant Market Value of $12,973

Price: $10,801

Mileage: 19,945

Location: Vienna, VA 22182

Average time on market: 28 days Certified Pre-Owned: Yes Transmission: Automatic Color: Super White Description: Used 2013 Scion xD for sale - $10,801, 19,945 miles
https://static.cargurus.com/images/forsale/2016/07/09/09/04/2010_chrysler_pt_cruiser-pic-7751419890262800695-152x114.jpeg

2010 Chrysler PT Cruiser Classic Used Cars in Vienna, VA 22182

Great Deal
$2,390 BELOW
Instant Market Value of $7,193

Price: $4,803

Mileage: 72,954

Location: Vienna, VA 22182

Average time on market: 23 days Certified Pre-Owned: No Transmission: Automatic Color: Deep Water Blue Pearlcoat Description: Used 2010 Chrysler PT Cruiser Classic for sale - $4,803, 72,954 miles with Aluminum Wheels
https://static.cargurus.com/images/forsale/2016/08/11/17/13/2008_toyota_yaris-pic-352189980654302579-152x114.jpeg

2008 Toyota Yaris Used Cars in Vienna, VA 22182

Great Deal
$1,963 BELOW
Instant Market Value of $7,767

Price: $5,804

Mileage: 52,109

Location: Vienna, VA 22182

Average time on market: 21 days Certified Pre-Owned: No Transmission: Automatic Color: Absolutely Red Description: Used 2008 Toyota Yaris for sale - $5,804, 52,109 miles with Convenience Package
https://static.cargurus.com/images/forsale/2016/07/19/12/53/2013_toyota_corolla-pic-2378170772272273513-152x114.jpeg

2013 Toyota Corolla LE Used Cars in Vienna, VA 22182

Great Deal
$1,682 BELOW
Instant Market Value of $14,286

Price: $12,604

Mileage: 37,190

Location: Vienna, VA 22182

Average time on market: 26 days Certified Pre-Owned: Yes Transmission: Automatic Description: Used 2013 Toyota Corolla LE for sale - $12,604, 37,190 miles with Bluetooth, Leather Seats, Sunroof/Moonroof, Navigation System, Alloy Wheels
https://static.cargurus.com/images/forsale/2016/08/19/09/08/2013_toyota_prius_v-pic-7950262839048301517-152x114.jpeg

2013 Toyota Prius v Five Used Cars in Vienna, VA 22182

Great Deal
$2,169 BELOW
Instant Market Value of $20,072

Price: $17,903

Mileage: 47,398

Location: Vienna, VA 22182

Average time on market: 17 days Certified Pre-Owned: Yes Transmission: Automatic Color: Sea Glass Pearl Description: Used 2013 Toyota Prius v Five for sale - $17,903, 47,398 miles with Bluetooth, Backup Camera, Sunroof/Moonroof, Navigation System, Technology Package
https://static.cargurus.com/images/forsale/2016/09/23/13/45/2013_volvo_xc60-pic-7155633191396510246-152x114.jpeg

2013 Volvo XC60 3.2 Premier Plus AWD Used Cars in Vienna, VA 22182

Great Deal
$2,311 BELOW
Instant Market Value of $29,115

Price: $26,804

Mileage: 28,365

Location: Vienna, VA 22182

Certified Pre-Owned: No Transmission: Automatic Description: Used 2013 Volvo XC60 3.2 Premier Plus AWD for sale - $26,804, 28,365 miles with Bluetooth, Leather Seats, Sunroof/Moonroof, Alloy Wheels
https://static.cargurus.com/images/forsale/2016/09/08/16/53/2016_scion_tc-pic-5934551039548392493-152x114.jpeg

2016 Scion tC Used Cars in Vienna, VA 22182

Great Deal
$2,304 BELOW
Instant Market Value of $18,207

Price: $15,903

Mileage: 3,383

Location: Vienna, VA 22182

Average time on market: 34 days Certified Pre-Owned: No Transmission: 6-Speed Manual Color: Blizzard Pearl Description: Used 2016 Scion tC for sale - $15,903, 3,383 miles with Bluetooth, Sunroof/Moonroof, Alloy Wheels
https://static.cargurus.com/images/forsale/2016/07/30/08/09/2015_toyota_corolla-pic-9130309854782288497-152x114.jpeg

2015 Toyota Corolla L Used Cars in Vienna, VA 22182

Great Deal
$1,859 BELOW
Instant Market Value of $13,662

Price: $11,803

Mileage: 42,850

Location: Vienna, VA 22182

Average time on market: 28 days Certified Pre-Owned: Yes Transmission: Automatic Color: Super White Description: Used 2015 Toyota Corolla L for sale - $11,803, 42,850 miles with Steel Wheels, Bluetooth
https://static.cargurus.com/images/forsale/2016/09/01/11/48/2016_scion_fr-s-pic-5531805121871587593-152x114.jpeg

2016 Scion FR-S Used Cars in Vienna, VA 22182

Great Deal
$2,288 BELOW
Instant Market Value of $23,191

Price: $20,903

Mileage: 8,789

Location: Vienna, VA 22182

Average time on market: 28 days Certified Pre-Owned: No Transmission: Automatic Description: Used 2016 Scion FR-S for sale - $20,903, 8,789 miles with Bluetooth, Alloy Wheels
https://static.cargurus.com/images/forsale/2016/07/23/13/08/2016_toyota_4runner-pic-9176219577629636584-152x114.jpeg

2016 Toyota 4Runner SR5 Premium 4WD Used Cars in Vienna, VA 22182

Great Deal
$2,241 BELOW
Instant Market Value of $37,045

Price: $34,804

Mileage: 9,862

Location: Vienna, VA 22182

Average time on market: 17 days Certified Pre-Owned: No Transmission: 5-Speed Automatic Overdrive Color: Barcelona Red Metallic Description: Used 2016 Toyota 4Runner SR5 Premium 4WD for sale - $34,804, 9,862 miles with Bluetooth, Leather Seats, Backup Camera, Sunroof/Moonroof, Navigation System, Alloy Wheels
https://static.cargurus.com/images/forsale/2016/09/12/09/28/2015_toyota_prius_v-pic-951925028956802499-152x114.jpeg

2015 Toyota Prius v Used Cars in Vienna, VA 22182

Good Deal
$2,532 BELOW
Instant Market Value of $22,335

Price: $19,803

Mileage: 18,061

Location: Vienna, VA 22182

Average time on market: 28 days Certified Pre-Owned: No Transmission: Automatic Description: Used 2015 Toyota Prius v for sale - $19,803, 18,061 miles with Bluetooth, Backup Camera, Navigation System, Alloy Wheels
https://static.cargurus.com/images/forsale/2016/09/07/19/13/2014_nissan_sentra-pic-8789128225178359968-152x114.jpeg

2014 Nissan Sentra SV Used Cars in Vienna, VA 22182

Good Deal
$1,755 BELOW
Instant Market Value of $13,459

Price: $11,704

Mileage: 19,019

Location: Vienna, VA 22182

Average time on market: 38 days Certified Pre-Owned: No Transmission: Automatic Description: Used 2014 Nissan Sentra SV for sale - $11,704, 19,019 miles with Navigation System
https://static.cargurus.com/images/forsale/2016/07/28/13/44/2015_toyota_4runner-pic-9196371217569933549-152x114.jpeg

2015 Toyota 4Runner SR5 4WD Used Cars in Vienna, VA 22182

Good Deal
$2,969 BELOW
Instant Market Value of $34,672

Price: $31,703

Mileage: 31,575

Location: Vienna, VA 22182

Average time on market: 31 days Certified Pre-Owned: No Transmission: Automatic Color: Barcelona Red Metallic Description: Used 2015 Toyota 4Runner SR5 4WD for sale - $31,703, 31,575 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Alloy Wheels, Bluetooth, Backup Camera, Premium Package
https://static.cargurus.com/images/forsale/2016/08/09/18/38/2013_ford_fusion-pic-9147786534966974092-152x114.jpeg

2013 Ford Fusion Hybrid SE Used Cars in Vienna, VA 22182

Good Deal
$2,403 BELOW
Instant Market Value of $17,206

Price: $14,803

Mileage: 23,515

Location: Vienna, VA 22182

Average time on market: 37 days Certified Pre-Owned: No Transmission: Automatic Description: Used 2013 Ford Fusion Hybrid SE for sale - $14,803, 23,515 miles with Leather Seats, Alloy Wheels
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Sep 19, 2016
Basram was great to work with
Is this review helpful? Yes | No
Sep 17, 2016
From the start my experience was positive. I was greeted immediately, I was speaking to a sales rep within 1minute, and on a test drive within 5 minutes for the car I had seen online. I performed all of my pricing research in advance of arriving, for both my trade in and the car I was purchasing. The WOW price the offered was very fair, in fact, the car was a bargain for a CPO vehicle. They offered me a fair amount for my trade, but we still agreed on an amount $500 higher than the original offer. All of the prices were within the amounts I saw on edmunds, NADA, and KBB. The only negative experience was in finance. Finance sales rep was very knowledgeable, but since I arrived pre-approved, he needed to make money some other way and offered an extended warranty. When I declined, he asked me to initial the area indicating "YES" that he offered the warranty but I was declining. I read everything I sign, and that line he asked me to sign was for YES I accept the extended warranty. He had crossed out the NO I don't want the warranty line. I brought this to his attention, and he claimed it was a mistake. I don't believe that for a second. He was entirely to professional and rehearsed to make that type of error. I wante to comment on my particularly good experience with my sales person "Edward" and the sales manager "Will." They were two classy guys. At no pint did I feel taken advantage or that I was in a traditional car dealership. I highly recommend their dealership. On a side note, I explained to everyone that I was in a hurry to finish deal so I could pick up my son from the bus stop, and everyone clearly rushed to assist me!
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Aug 24, 2016
Koons dealership was extremely, professional, helpful and quick. Everyone there was very polite and provided awesome customer serivce. I had a very good experience with this dealership and would recommend them to any looking to purchase a vehicle.
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Aug 10, 2016
I called them about this vehicle and spoke with him very verify. He said he'd return my call in 5 minutes. He didn't call until 7 hours later and I missed his call because I was having with my wife. Called him the next day and gad to leave a message. I not heard from him as of yet.
Is this review helpful? Yes | No
Aug 1, 2016
This dealership tried to lowball me on my trade, sneakily jack up the price of the vehicle I was looking at and get me to sign with their creditors, knowing the rate was .5% higher than what I was already approved for. The dealer was long-winded and wasted much of my time.
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Jul 20, 2016
Super team of people! Great communication, quick response, and willing to negotiate! I did not purchase my vehicle from them ONLY because home town dealer matched Koons Tysons price while in route on a 10 hour round trip to buy from Koons Tyson. Really wished I would have just made the 10 hour trip, now! The customer service they practice is like no other!
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Jun 30, 2016
Dealer was unwilling to consider my trade in, which was a high miles Toyota Tundra. Two other dealers ended up fighting over my business and gave me close to the private party retail price for my trade, plus an amazing deal on a new Tundra. Too bad. I would rather have bought the truck I inquired about from Koons.
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Jun 23, 2016
bluez
0
Didnt buy the car, but the staff was top notch, no pressure, classy and honest. Would not hesitate to do business with them.
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Jun 23, 2016
arratct45
0
The dealership has been very responsive in addressing my questions. We have not been involved in any negotiations, to this point. Initial impression is that the dealership is excellent.
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Jun 23, 2016
Scott went out of his way to make sure things went well.
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Jun 9, 2016
Even though I didn't buy,they did a good job reaching out.
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Jun 5, 2016
Haven't met him yet but very quick to respond, eager to assist, very polite.
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May 31, 2016
Good conversation...dealership too far away, will attempt to find a suitable vehicle within our state
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May 29, 2016
Surprisingly enjoyable. The salesman Haile was very easy to work with.
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May 28, 2016
Long story, short version, sales team was excellent in all ways. Service dept needs to wake up and go back to auto shop in high school and actually learn how to balance tires. Test drove the car we bought and noted that it had a vibration, told them it was not in the steering wheel, and was a rear tire. They kept the car overnight. Checked it and told us that the vibration was the "road" and nothing was wrong. When we got on the freeway on return trip home, car was u drivable above 55. So we drove slow as we needed to return to North Carolina that day. Stopped for a bite of food, and I looked at the tires. Saw a tire weight about 4 inches long that was diagonal across the wheel barrel and barely stuck on. Was able to move it back reaching in the wheel, made the car drivable ,but still slight vibration the wheel was not cleaned before sticking the tire weight on to it. They had 2 changes to stop this problem, and they didn't, then they lie to to us and tell us "it's the road"
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May 20, 2016
Had the most inventory and the team was just wonderful
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May 17, 2016
This truck was sold, but the salesperson was very helpful to see if he could find us another truck.
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May 10, 2016
All new car buying is stressful. We ended up negotiating with a total of four different sales members here. The process took over four exhausting hours. I understand that it's a dance, but it doesn't have to be. I had a hand shake deal at $23,000. (and written confirmation), but then another dancer cut in and the "deal" was suddenly changed to $23,698.
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May 4, 2016
Fantastic
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Apr 21, 2016
Cdixon223
0
Quick and clear response. Vehicle I was looking for was already sold.
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Apr 20, 2016
Had some anti-consumer policies. For example, before they would do an appraisal, you were required to do a test drive. Even if you had already driven the vehicle before. I cancelled my appointment as a result.
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Apr 18, 2016
Very good
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Apr 18, 2016
Savon71010
0
I had a really good experience. The vehicle was sold, however Mark reached back to let me know he would continue to look for cars that I would be interested in. I am no longer looking at other dealers but will continue with Mark to assist me with my car search.
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Apr 17, 2016
JLewia
0
Friendly just too far away from me to work a deal.
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Apr 13, 2016
The conversations were pleasant. We exchanged information mostly over e-mail and went over some of the used cars in their inventory that matched my filters. Did not end up buying from them.
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Apr 12, 2016
Harassed me - now I have about 6 different people calling and emailing at all hours. Blocked their number
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Apr 10, 2016
0
They were very persistent and at least 3 different sales persons emailed me.
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Apr 7, 2016
Best
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Apr 1, 2016
derek was great - not pushy, just found a better deal.
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Mar 22, 2016
Dealer left informative message
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Mar 17, 2016
I am not yet quite ready to buy, but I am doing my pre-buy 'due-dilligence'. The Koon's rep answered my questions and has not harassed me. Exactly what I needed. thank you!
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Mar 12, 2016
Very nice salesman, but price was too high and they weren't interested in negotiating so we went elsewhere.
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Mar 11, 2016
Kind and courteous.
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Feb 22, 2016
Outstanding! Everyone is friendly, helpful and especially knowledgeable about all aspects of the vehicle and the buying experience. Even the coffee is excellent! There was no pressure at any stage of the buying process. The vehicle was perfectly cleaned, prepared, presented and explained prior to my departure. They even set up my nav system so I could find my way out of DC and return to Virginia Beach without a problem. I will stay in touch for any future acquisitions. Bill Oakes deserves a special kudo for all his professional and friendly help.
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Feb 11, 2016
Clyde Perry and management from Koons Toyota worked hard to find the right vehicle for me and my purchase was made through this dealership
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Feb 5, 2016
Very quick to reply and willing to assist
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Jan 7, 2016
not the car i wanted to far to travel
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Jan 4, 2016
I would have given 5 stars except for the fact I requested text communication and received a phone call
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Jan 3, 2016
It was a great experience! They were friendly, helpful and willing to work late to get the deal done!
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Jan 1, 2016
Very good people and best prices and they don't pressure you to buy that car from them that same day
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Dec 22, 2015
Luis the sales person was a very good person and answer every Question and I was very confortable so thats wy I buy my Tacoma on this place ......
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Dec 21, 2015
Bought a 2016 Tundra 1794 Crewmax at Koons Tysons and had a pleasant buying experience. Salesperson was very nice and was not high pressure
Is this review helpful? Yes | No
Dec 14, 2015
Were to far to make trip to fill out paper work to get car there, then go back when they get it
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Dec 7, 2015
After contacting Koons via CarGuru for an updated price, received an email from the internet sales manager thanking me for contacting them and that someone would be getting back to me. Never heard from anyone so I emailed the manager back to let him know. He responded with an apology and asked what he could help me with. I responded with my questions and never heard back from him.
Is this review helpful? Yes | No
Dec 1, 2015
0
Responded quickly to inquiries.
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Nov 22, 2015
Horrible, went to the dealer just to get a text moments before I arrived to find out the vehicle was sent to auction. Drove to Lustine in Va, to look at calls then the manager called to say they could get the vehicle back if I wanted. Bad bad bad....
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Nov 19, 2015
Very easy transaction
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Nov 19, 2015
Great selection of vehicles, good sales people and good deals. The process took longer than expected, though.
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Nov 11, 2015
Very professional and helpful dealership, even helped when it turned out the title on my trade in had not been released.
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Oct 24, 2015
Responsive and helpful
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Response from Koons Tysons Toyota Scion:

Thanks for the review!
Oct 23, 2015
kwcapach
5
They took three days to respond, I emailed them three times. The vehicle was sold by the time I got a response. It's the vehicle I really wanted. Was a great deal so no need to be in a hurry to contact me.
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Sep 4, 2015
WOW, what a pleasant experience at Koon's Tyson Toyota. Felt like we were dealing with friends. Thanks to Tyler & Sia.
Is this review helpful? Yes | No

Response from Koons Tysons Toyota Scion:

Thanks for the review, Mark!
Aug 26, 2015
prompt reply, and not pushy, very willing to help.
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Response from Koons Tysons Toyota Scion:

Thanks Chris!
Jul 22, 2015
Very helpful. Bill Oakes was great and they felt they were not at all slimy. I didn't buy from them but I'd go back there again.
Is this review helpful? Yes | No

Response from Koons Tysons Toyota Scion:

Thanks for the review, Josh. Hope to see you in the future!
Jul 14, 2015
High prices. Well over book
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Jul 13, 2015
Jeff handled the sale perfectly. And the finance staff made the deal happen. Great experience.
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Jul 6, 2015
They were great! Eddie was a great help and very knowledgeable. If they were able to get payments in a range that wasn't ridiculous I would've definitely bough the the car from them.
Is this review helpful? Yes | No

Response from Koons Tysons Toyota Scion:

Thanks for the review.
Jun 1, 2015
I was dealing mostly with Ahmed and Tyler and they were both excellent and I really wanted to buy from Koons. What ruined the entire experience was talking to the new car sales manager named Tony. I had received a quote from another dealer and Tony swore on the life of his two kids that I had received a bogus quote and proceeded to act very condescending toward me. I ended up buying my Prius at the other dealer with the "bogus" price. Who swears on the lives of their kids over something like that? I just really thought the whole thing was extremely unprofessional.
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May 24, 2015
Alex was very helpful, very satisfied.
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May 19, 2015
They remove the freight charge for better listing price and they will not work with pricing at all.
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May 15, 2015
Good
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Apr 24, 2015
Very professional .
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Apr 13, 2015
Had prompt e-mail from this dealer!
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Apr 13, 2015
very helpful. had answers for all questions
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Apr 9, 2015
Offer them a dollar amount 200 dollars lower and they didn't budge. There deal fees were double from ours in Charlottesville area
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Apr 4, 2015
Nice people and competent, not pushy.
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Apr 4, 2015
Ridiculous run around. Charges max price.
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Mar 17, 2015
Car was dirty, high pressure sales staff, my sales mgr needs to talk to you routine, etc. Typical car dealer.
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Mar 13, 2015
Excellent service despite power outage that day.
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Feb 3, 2015
They do not budge on price.
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Jan 19, 2015
Price fluctuations on listing tells me they aren't dealing straight up
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Jan 4, 2015
Cars are consistently overpriced - and this dealership refused to budge on something that was at least 2,000 over the blue book value of the car. I think because they see so much traffic they know somebody will want it. Fair enough, it's a business, but not one I wanted to deal with.
Is this review helpful? Yes | No
Dec 16, 2014
Booski4014
0
I was really happy with the customer service from beginning to end. I would definitely recommend you to my friends and family. When ever im ready to purchase another car you guys will be my 1st stop. Thanks for a job well done!!
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Dec 14, 2014
called to make an offer on an car and was told "they are like CARMAX and don't deal"
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Dec 13, 2014
Good follow thru on requests and great selection of new vehilces
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Nov 20, 2014
I had a very good experience with Koons Tyson's Toyota. I drove in from Richmond and they were waiting on me. Very knowledgeable about the car and were willing to work with me all the way!
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Oct 18, 2014
Great response and one salesman sent me video! He is awesome and even though I did not buy that vehicle, he continued to help me.
Is this review helpful? Yes | No
Oct 14, 2014
Excellent, just took a lot longer than I had planned.
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Old Dealer Reviews

Sep 2, 2014
Bought the car!
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Aug 25, 2014
fast response...nice e-mail
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Aug 23, 2014
Good
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Aug 16, 2014
I would have given them a five except for the boorish behavior of the finance manager I was assigned - they can a four because they managed to pull a rabbit out of the hat.
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Aug 8, 2014
sherozzel
0
reply email and phone followup were prompt
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Jul 16, 2014
Very helpful and courteous as well as prompt with call back
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Jun 19, 2014
Got my brand new truck here. Salesman was Cornell, he was excellent because truck i wanted was very specific and I 've been looking for a month....he said he will look into inventory.....but then he quickly changed his attitude saying "U know what I WILL find you that truck!".....thats the attidude i was looking for.... the whole team was polite courteous and STRAIGHTFOWARD....they dont beat around the bushes with numbers and promises like Ourisman Toyota....KOONs got the LARGEST online selections that u can search too...and they will get u the truck u want
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Jun 7, 2014
Good follow up
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Jun 2, 2014
Tolstaya
0
My first inquiry online about a 2010 Prius was answered quickly by Seneca Harris who provided very helpful information; he also coordinated with second salesperson for my visit to the dealership the next day. The second salesperson, Bill Oakes, allowed plenty of time for two test drives of two cars, and checked on a third when I inquired about it. He also allowed me plenty of time to sit in the car I was more interested in to test out all the ways to adjust seating, and he introduced me to a number of other controls and programming choices in the car. Throughout, he entertained with humorous stories which definitely led to an increased positive mood. But, when I wanted to focus on the car, there was no issue with moving off a story and answering my questions. This salesperson did not rush me, staying almost two hours past closing to answer all my questions. I had to put a hold on the car to arrange financing, and everyone involved in this aspect was friendly and accommodating when I had to delay a day. They also agreed to pull out one small circle dent and touch up very minor dirt and tiny marks. When I came to pick up the car, my first salesperson, Seneca Harris, greeted me with a sparkling, newly washed car that also had a full tank of gas. And all the body work had been done. Then Mr. Harris took his time showing me all the controls with even more detail than during my test drives--he showed everything to get me road ready and to help me fully utilize all the features; he was an excellent teacher--crystal clear, to the point, and also answering with a sixth sense about what I would want to know about choices in various options. He showed me how to use every feature, helped me program my phone with bluetooth, and illustrated the destination programming by helping me input my home address. It's also true that his sharing a story or two humanized our transaction. Overall, he was personable, upbeat, and professional. My experience supports the excellent ratings this dealership takes pride in receiving. I do have two aspects of my experience I wish had been different. One was getting extended pressure to buy an extended warranty from the finance manager. The second was the salespersons' refusal to come down even a mere $500 in price. The dealership does price fairly competitively which probably helps to explain their record sales, but the higher mileage on this used car warranted some give on the sale price. A small reduction would help a buyer feel a bit more invested and in control of the intense sales transaction-- leading to an unqualified outstanding experience rather than a generally excellent experience marred by these two aspects. I still wish to end by applauding once again Mr. Oaks and Mr. Harris who, showing me respect and attentive care, won my confidence and secured a successful purchase.
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May 18, 2014
They were very responsive
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May 17, 2014
Fast
Is this review helpful? Yes | No
Apr 21, 2014
Car was sold but dealer still contacted me and offer other options.
Is this review helpful? Yes | No
Apr 11, 2014
After set apmt. And 200 mile drive, the car to see was not ready, to test drive and would not pass state inspection. This after several preliminary calls from dealer to check if WE would be on time! No follow up after either....
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Apr 8, 2014
had an excellent customer service from the salesman. I will always go back and surely refer friends and family to that dealership. I met nana and AJ and they were fantastic.i even bought and paid for the truck before i realised i've not even test drive the truck. That's how good I'm talking about
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Apr 2, 2014
Bought my car here. Excellent all the way.
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Apr 2, 2014
Excellent
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Feb 3, 2014
NelsonB
0
Great experience. No pressure sales, but prices have very little wriggle room from set point.
Is this review helpful? Yes | No
Jan 26, 2014
Very good
Is this review helpful? Yes | No
Sep 7, 2013
Saddad is one of the most polite salesman ever.
Is this review helpful? Yes | No
May 16, 2013
I made an appointment and drove over an hour to get there. 15 minutes away I received a call that someone else was driving that car. It was sold before I got there. Seemed a little fishy to me to have a transaction completed that quickly. They also treated me as if I didn't know what I wanted. They brought other people over to tell me I didn't really want dual sliding doors...I did. They also gave me misinformation--saying a 2013 Sienna LE (4-cyl) cost 30k new and the 2012 was 21k--so great value. Not true--a new one is not that much and it was very misleading. The dealer also said the doors were "soft touch" opening. I couldn't believe it--you can't just make up a feature because it didn't have power doors. They were regular doors--not soft touch. I felt like because I was a woman, they thought I was stupid. I would not trust them in the future. I have also received at least 4 calls from other people at the dealership asking if I want to come look at the Sienna I came to see last week--the one that has been sold. I have asked them to stop calling and hope they do soon. I think the rating of "poor" that I'm giving is generoud.
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May 9, 2013
Corresponded quickly
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May 3, 2013
Beware that when you talk to an associate via IM on their site, it might not be the person who's name and picture you actually see on the screen. Same goes for email. I received a response saying it was one persons name in the email header , but it was signed by a different associates name. Also, dealer was not able to come down on their overpriced vehicle to seal a deal. Do your homework and stick to your guns when dealing with this company.
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Apr 29, 2013
I actually enjoyed my experience, which was not what I expected from previous dealings with dealerships.
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Apr 10, 2013
Great
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Apr 6, 2013
The Gentleman I spoke to was very professional and customer service friendly.
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Dec 23, 2012
Good
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Nov 25, 2012
Never really trusted what they were saying to me.
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Nov 8, 2012
dmdillon1
0
Very helpful and courteous. Would recommend.
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Oct 27, 2012
dealer was nice
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Sep 8, 2012
norby
5
was very nice
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Sep 3, 2012
Responded to my questions quickly!
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Aug 30, 2012
Very helpful and answered all my questions.
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Jun 23, 2012
Sales rep called once and never returned call. After bad experience with Koons ford used cars division. Won't ever go back to a Koons dealership.
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May 27, 2012
I worked with this dealer and I received excellent service.
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May 17, 2012
They returned my call quickly and were very nice to deal with.
Is this review helpful? Yes | No

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