Koons Tysons Toyota Scion

New Owner Events, Rent A Car, Parts Center, Fleet T.E.D. Dealer,
Toyota Certified Used Vehicles, Toyota Tire Center

8610 Leesburg Pike, Vienna, VA 22182
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Sales: (703) 343-9019

Service: (703) 847-2020

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2015 Toyota Tacoma Double Cab V6 PreRunner Used Cars in Vienna, VA 22182

Great Deal
$4,119 BELOW
Instant Market Value of $27,822

Price: $23,703

Mileage: 22,403

Location: Vienna, VA 22182

Average time on market: 28 days Certified Pre-Owned: Yes Transmission: 5-Speed Automatic Color: Silve Description: Used 2015 Toyota Tacoma Double Cab V6 PreRunner for sale - $23,703, 22,403 miles with Bluetooth, Backup Camera
https://static.cargurus.com/images/forsale/2016/11/29/18/27/2015_nissan_rogue-pic-1931777963027172421-152x114.jpeg

2015 Nissan Rogue SV Used Cars in Vienna, VA 22182

Great Deal
$3,149 BELOW
Instant Market Value of $19,952

Price: $16,803

Mileage: 15,436

Location: Vienna, VA 22182

Average time on market: 27 days Certified Pre-Owned: No Transmission: Continuously Variable Transmission Color: Gun Metallic Description: Used 2015 Nissan Rogue SV for sale - $16,803, 15,436 miles with Bluetooth, Backup Camera
https://static.cargurus.com/images/forsale/2016/12/04/18/25/2013_jeep_grand_cherokee-pic-7550964310197890618-152x114.jpeg

2013 Jeep Grand Cherokee Limited 4WD Used Cars in Vienna, VA 22182

Great Deal
$2,915 BELOW
Instant Market Value of $22,819

Price: $19,904

Mileage: 73,099

Location: Vienna, VA 22182

Average time on market: 47 days Certified Pre-Owned: No Transmission: Automatic Color: Brilliant Black Crystal Pearlcoat Description: Used 2013 Jeep Grand Cherokee Limited 4WD for sale - $19,904, 73,099 miles with Bluetooth, Backup Camera, Sunroof/Moonroof
https://static.cargurus.com/images/forsale/2017/01/17/18/17/2016_toyota_tacoma-pic-8513515282535332771-152x114.jpeg

2016 Toyota Tacoma Double Cab V6 TRD Sport 4WD Used Cars in Vienna, VA 22182

Great Deal
$3,286 BELOW
Instant Market Value of $34,190

Price: $30,904

Mileage: 11,011

Location: Vienna, VA 22182

Average time on market: 29 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Tan B Description: Used 2016 Toyota Tacoma Double Cab V6 TRD Sport 4WD for sale - $30,904, 11,011 miles with Bluetooth, Backup Camera
https://static.cargurus.com/images/forsale/2016/10/21/20/26/2013_toyota_highlander-pic-1251187334528294764-152x114.jpeg

2016 Toyota Tacoma Double Cab V6 TRD Sport 4WD Used Cars in Vienna, VA 22182

Great Deal
$3,061 BELOW
Instant Market Value of $33,865

Price: $30,804

Mileage: 15,822

Location: Vienna, VA 22182

Average time on market: 29 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Blazing Blue Pearl Description: Used 2016 Toyota Tacoma Double Cab V6 TRD Sport 4WD for sale - $30,804, 15,822 miles with Bluetooth, Backup Camera
https://static.cargurus.com/images/forsale/2016/12/29/18/09/2012_scion_xb-pic-6958807391490880455-152x114.jpeg

2012 Scion xB Used Cars in Vienna, VA 22182

Great Deal
$2,086 BELOW
Instant Market Value of $10,790

Price: $8,704

Mileage: 62,328

Location: Vienna, VA 22182

Average time on market: 38 days Certified Pre-Owned: Yes Transmission: Manual Color: Dk Re Description: Used 2012 Scion xB for sale - $8,704, 62,328 miles with Bluetooth
https://static.cargurus.com/images/forsale/2016/12/13/06/17/2015_toyota_highlander_hybrid-pic-3145501197097596708-152x114.jpeg

2015 Toyota Highlander Hybrid Limited Used Cars in Vienna, VA 22182

Great Deal
$2,433 BELOW
Instant Market Value of $40,337

Price: $37,904

Mileage: 29,111

Location: Vienna, VA 22182

Certified Pre-Owned: Yes Transmission: Continuously Variable Transmission Color: Silve Description: Used 2015 Toyota Highlander Hybrid Limited for sale - $37,904, 29,111 miles with Bluetooth, Leather Seats, Sunroof/Moonroof, Navigation System
https://static.cargurus.com/images/forsale/2016/11/13/06/29/2014_toyota_avalon-pic-4890929610716738239-152x114.jpeg

2014 Toyota Avalon Hybrid XLE Touring Used Cars in Vienna, VA 22182

Great Deal
$2,178 BELOW
Instant Market Value of $24,882

Price: $22,704

Mileage: 24,352

Location: Vienna, VA 22182

Average time on market: 37 days Certified Pre-Owned: Yes Transmission: 6-Speed Automatic Color: Red Description: Used 2014 Toyota Avalon Hybrid XLE Touring for sale - $22,704, 24,352 miles with Bluetooth, Leather Seats, Sunroof/Moonroof, Navigation System
https://static.cargurus.com/images/forsale/2017/01/11/18/31/2015_scion_tc-pic-8631595069541770215-152x114.jpeg

2015 Scion tC Used Cars in Vienna, VA 22182

Great Deal
$2,066 BELOW
Instant Market Value of $16,569

Price: $14,503

Mileage: 21,934

Location: Vienna, VA 22182

Average time on market: 39 days Certified Pre-Owned: Yes Transmission: Automatic Color: Absolutely Red Description: Used 2015 Scion tC for sale - $14,503, 21,934 miles with Bluetooth, Sunroof/Moonroof
https://static.cargurus.com/images/forsale/2016/11/22/07/05/2013_honda_pilot-pic-8177895235874818376-152x114.jpeg

2013 Honda Pilot LX 4WD Used Cars in Vienna, VA 22182

Great Deal
$2,011 BELOW
Instant Market Value of $23,915

Price: $21,904

Mileage: 23,453

Location: Vienna, VA 22182

Average time on market: 29 days Certified Pre-Owned: No Transmission: 5-Speed Automatic Color: Taffeta White Description: Used 2013 Honda Pilot LX 4WD for sale - $21,904, 23,453 miles with Bluetooth
https://static.cargurus.com/images/forsale/2016/12/06/07/05/2014_ford_explorer-pic-8936948245611449872-152x114.jpeg

2014 Ford Explorer XLT 4WD Used Cars in Vienna, VA 22182

Great Deal
$2,614 BELOW
Instant Market Value of $26,317

Price: $23,703

Mileage: 37,627

Location: Vienna, VA 22182

Average time on market: 33 days Certified Pre-Owned: No Transmission: Automatic Color: Silve Description: Used 2014 Ford Explorer XLT 4WD for sale - $23,703, 37,627 miles with Navigation System
https://static.cargurus.com/images/forsale/2016/11/29/06/31/2016_toyota_rav4_hybrid-pic-7917984615191692150-152x114.jpeg

2016 Toyota RAV4 Hybrid Limited AWD Used Cars in Vienna, VA 22182

Great Deal
$2,879 BELOW
Instant Market Value of $32,482

Price: $29,603

Mileage: 6,993

Location: Vienna, VA 22182

Average time on market: 30 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Black Sand Pearl Description: Used 2016 Toyota RAV4 Hybrid Limited AWD for sale - $29,603, 6,993 miles with Bluetooth, Backup Camera, Sunroof/Moonroof, Technology Package
https://static.cargurus.com/images/forsale/2016/12/29/18/09/2008_bmw_1_series-pic-5197001956072991743-152x114.jpeg

2008 BMW 1 Series 128i Convertible Used Cars in Vienna, VA 22182

Great Deal
$2,310 BELOW
Instant Market Value of $11,214

Price: $8,904

Mileage: 89,164

Location: Vienna, VA 22182

Average time on market: 36 days Certified Pre-Owned: No Transmission: Automatic Color: Sparkling Graphite Description: Used 2008 BMW 1 Series 128i Convertible for sale - $8,904, 89,164 miles
https://static.cargurus.com/images/forsale/2016/12/24/18/41/2013_acura_tsx-pic-4413183663508532897-152x114.jpeg

2013 Acura TSX Base w/ Tech Pkg Used Cars in Vienna, VA 22182

Great Deal
$2,097 BELOW
Instant Market Value of $18,000

Price: $15,903

Mileage: 49,520

Location: Vienna, VA 22182

Average time on market: 38 days Certified Pre-Owned: No Transmission: 5-Speed Automatic Color: Milano Red Description: Used 2013 Acura TSX Base w/ Tech Pkg for sale - $15,903, 49,520 miles with Bluetooth, Leather Seats, Sunroof/Moonroof, Navigation System
https://static.cargurus.com/images/forsale/2016/11/13/08/43/2016_toyota_rav4-pic-5298584979321676244-152x114.jpeg

2016 Toyota RAV4 LE AWD Used Cars in Vienna, VA 22182

Great Deal
$1,984 BELOW
Instant Market Value of $22,887

Price: $20,903

Mileage: 7,432

Location: Vienna, VA 22182

Average time on market: 31 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Super White Description: Used 2016 Toyota RAV4 LE AWD for sale - $20,903, 7,432 miles with Bluetooth, Backup Camera
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Jan 18, 2017
Good
Is this review helpful? Yes | No
Jan 15, 2017
We had some good email contact ahead of time so they knew what I wanted. Ended up buying a 2015 hybrid Camry for $2000 cheaper than another dealership for similar car. Salesperson was helpful without being too pushy. It's always a long process but they made it as easy as possible.
Is this review helpful? Yes | No
Jan 14, 2017
Good
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Jan 4, 2017
Talked to the manager. He wasnt pushy. I didnt purse due to my cars current value. I would work with them again
Is this review helpful? Yes | No
Dec 20, 2016
Sales person, Mark Boyd, and sales manager, Jon Frederick, were both prompt, courteous, and very professional. They ensured that my vehicle was delivered with all the agreed-to features in a very timely manner. The finance manager was also courteous and prompt. Easily one of the most rewarding experiences purchasing a used car - Toyota Certified too!
1 of 1 people found this review helpful.
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Dec 14, 2016
I purchased this vehicle and couldn't be more pleased with the attention and assistance everyone gave me. Very pleased.
0 of 1 people found this review helpful.
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Dec 4, 2016
Good with follow up. Just not competitive with pricing
1 of 3 people found this review helpful.
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Dec 4, 2016
The dealer knew the vehicles and took the time and effort I needed to select the vehicle that best fit my needs and I think we negotiated a good price. In the end, as much as I loved the 4Runner, the Highlander was my choice for its larger cargo area, smoother ride, and not having to climb up into it. My only disappointments were not getting the Highlander in the Nautical Blue, although the Shoreline Blue Pearl is beautiful, and I thought my trade in value should have been higher. The dealer made it up in other ways though, so I'm very happy with the results and recommend Koons Tysons Toyota and Barrod and Paloma Jones, my sales consultants and Chad and Ricky in Finance.
1 of 1 people found this review helpful.
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Nov 14, 2016
No problems. Picked the car up on the first day I went over.
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Nov 10, 2016
Responsive. Professional. Great follow-up. Slightly overpriced.
2 of 2 people found this review helpful.
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Nov 9, 2016
It was the best, least complicated large car purchase ever on my 35 years driving. And the staff, Derrick and Finance guy Johnny et al were warm, funny and most helpful. Truly a pleasure. - Paul
0 of 1 people found this review helpful.
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Nov 8, 2016
He was nice but the car was white but if he had a black one I would of purchased from him
0 of 1 people found this review helpful.
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Nov 4, 2016
Responsible and responsive at all levels. Even had my new truck driven home for me. Great place to do businesses.
Is this review helpful? Yes | No
Nov 2, 2016
Prompt follow up and genuine response, not simply an automated reply that does not apply to the question or request. Seems to have genuine concern to help find the right vehicle.
1 of 1 people found this review helpful.
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Oct 25, 2016
I expressed interest in a car and was contacted more than seven times by email and phone in a 24-hour period. It felt so pushy that I never even went to look at the car I was interested in.
1 of 1 people found this review helpful.
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Oct 20, 2016
The price was a steal. Team members worked relentlessly to make it smooth for me.
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Oct 15, 2016
Very nice and replied back to me in a timely manner
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Sep 29, 2016
I had an excellent experience buying my car. Everyone one was helpful and knowledgeable. I received a fair price on my car. I would definitely recommend this dealership
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Sep 19, 2016
Basram was great to work with
Is this review helpful? Yes | No
Sep 17, 2016
From the start my experience was positive. I was greeted immediately, I was speaking to a sales rep within 1minute, and on a test drive within 5 minutes for the car I had seen online. I performed all of my pricing research in advance of arriving, for both my trade in and the car I was purchasing. The WOW price the offered was very fair, in fact, the car was a bargain for a CPO vehicle. They offered me a fair amount for my trade, but we still agreed on an amount $500 higher than the original offer. All of the prices were within the amounts I saw on edmunds, NADA, and KBB. The only negative experience was in finance. Finance sales rep was very knowledgeable, but since I arrived pre-approved, he needed to make money some other way and offered an extended warranty. When I declined, he asked me to initial the area indicating "YES" that he offered the warranty but I was declining. I read everything I sign, and that line he asked me to sign was for YES I accept the extended warranty. He had crossed out the NO I don't want the warranty line. I brought this to his attention, and he claimed it was a mistake. I don't believe that for a second. He was entirely to professional and rehearsed to make that type of error. I wante to comment on my particularly good experience with my sales person "Edward" and the sales manager "Will." They were two classy guys. At no pint did I feel taken advantage or that I was in a traditional car dealership. I highly recommend their dealership. On a side note, I explained to everyone that I was in a hurry to finish deal so I could pick up my son from the bus stop, and everyone clearly rushed to assist me!
1 of 1 people found this review helpful.
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Aug 24, 2016
Koons dealership was extremely, professional, helpful and quick. Everyone there was very polite and provided awesome customer serivce. I had a very good experience with this dealership and would recommend them to any looking to purchase a vehicle.
Is this review helpful? Yes | No
Aug 10, 2016
I called them about this vehicle and spoke with him very verify. He said he'd return my call in 5 minutes. He didn't call until 7 hours later and I missed his call because I was having with my wife. Called him the next day and gad to leave a message. I not heard from him as of yet.
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Aug 1, 2016
This dealership tried to lowball me on my trade, sneakily jack up the price of the vehicle I was looking at and get me to sign with their creditors, knowing the rate was .5% higher than what I was already approved for. The dealer was long-winded and wasted much of my time.
2 of 2 people found this review helpful.
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Jul 20, 2016
Super team of people! Great communication, quick response, and willing to negotiate! I did not purchase my vehicle from them ONLY because home town dealer matched Koons Tysons price while in route on a 10 hour round trip to buy from Koons Tyson. Really wished I would have just made the 10 hour trip, now! The customer service they practice is like no other!
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Jun 30, 2016
Dealer was unwilling to consider my trade in, which was a high miles Toyota Tundra. Two other dealers ended up fighting over my business and gave me close to the private party retail price for my trade, plus an amazing deal on a new Tundra. Too bad. I would rather have bought the truck I inquired about from Koons.
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Jun 23, 2016
bluez
Didnt buy the car, but the staff was top notch, no pressure, classy and honest. Would not hesitate to do business with them.
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Jun 23, 2016
arratct45
The dealership has been very responsive in addressing my questions. We have not been involved in any negotiations, to this point. Initial impression is that the dealership is excellent.
Is this review helpful? Yes | No
Jun 23, 2016
Scott went out of his way to make sure things went well.
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Jun 9, 2016
Even though I didn't buy,they did a good job reaching out.
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Jun 5, 2016
Haven't met him yet but very quick to respond, eager to assist, very polite.
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May 31, 2016
Good conversation...dealership too far away, will attempt to find a suitable vehicle within our state
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May 29, 2016
Surprisingly enjoyable. The salesman Haile was very easy to work with.
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May 28, 2016
Long story, short version, sales team was excellent in all ways. Service dept needs to wake up and go back to auto shop in high school and actually learn how to balance tires. Test drove the car we bought and noted that it had a vibration, told them it was not in the steering wheel, and was a rear tire. They kept the car overnight. Checked it and told us that the vibration was the "road" and nothing was wrong. When we got on the freeway on return trip home, car was u drivable above 55. So we drove slow as we needed to return to North Carolina that day. Stopped for a bite of food, and I looked at the tires. Saw a tire weight about 4 inches long that was diagonal across the wheel barrel and barely stuck on. Was able to move it back reaching in the wheel, made the car drivable ,but still slight vibration the wheel was not cleaned before sticking the tire weight on to it. They had 2 changes to stop this problem, and they didn't, then they lie to to us and tell us "it's the road"
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May 20, 2016
Had the most inventory and the team was just wonderful
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May 17, 2016
This truck was sold, but the salesperson was very helpful to see if he could find us another truck.
Is this review helpful? Yes | No
May 10, 2016
All new car buying is stressful. We ended up negotiating with a total of four different sales members here. The process took over four exhausting hours. I understand that it's a dance, but it doesn't have to be. I had a hand shake deal at $23,000. (and written confirmation), but then another dancer cut in and the "deal" was suddenly changed to $23,698.
1 of 1 people found this review helpful.
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May 4, 2016
Fantastic
Is this review helpful? Yes | No
Apr 21, 2016
Cdixon223
Quick and clear response. Vehicle I was looking for was already sold.
Is this review helpful? Yes | No
Apr 20, 2016
Had some anti-consumer policies. For example, before they would do an appraisal, you were required to do a test drive. Even if you had already driven the vehicle before. I cancelled my appointment as a result.
1 of 1 people found this review helpful.
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Apr 18, 2016
Very good
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Apr 18, 2016
Savon71010
I had a really good experience. The vehicle was sold, however Mark reached back to let me know he would continue to look for cars that I would be interested in. I am no longer looking at other dealers but will continue with Mark to assist me with my car search.
Is this review helpful? Yes | No
Apr 17, 2016
JLewia
Friendly just too far away from me to work a deal.
Is this review helpful? Yes | No
Apr 13, 2016
The conversations were pleasant. We exchanged information mostly over e-mail and went over some of the used cars in their inventory that matched my filters. Did not end up buying from them.
Is this review helpful? Yes | No
Apr 12, 2016
Harassed me - now I have about 6 different people calling and emailing at all hours. Blocked their number
1 of 1 people found this review helpful.
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Apr 10, 2016
They were very persistent and at least 3 different sales persons emailed me.
Is this review helpful? Yes | No
Apr 7, 2016
Best
Is this review helpful? Yes | No
Apr 1, 2016
derek was great - not pushy, just found a better deal.
Is this review helpful? Yes | No
Mar 22, 2016
Dealer left informative message
Is this review helpful? Yes | No
Mar 17, 2016
I am not yet quite ready to buy, but I am doing my pre-buy 'due-dilligence'. The Koon's rep answered my questions and has not harassed me. Exactly what I needed. thank you!
Is this review helpful? Yes | No
Mar 12, 2016
Very nice salesman, but price was too high and they weren't interested in negotiating so we went elsewhere.
Is this review helpful? Yes | No
Mar 11, 2016
Kind and courteous.
Is this review helpful? Yes | No
Feb 22, 2016
Outstanding! Everyone is friendly, helpful and especially knowledgeable about all aspects of the vehicle and the buying experience. Even the coffee is excellent! There was no pressure at any stage of the buying process. The vehicle was perfectly cleaned, prepared, presented and explained prior to my departure. They even set up my nav system so I could find my way out of DC and return to Virginia Beach without a problem. I will stay in touch for any future acquisitions. Bill Oakes deserves a special kudo for all his professional and friendly help.
Is this review helpful? Yes | No
Feb 11, 2016
Clyde Perry and management from Koons Toyota worked hard to find the right vehicle for me and my purchase was made through this dealership
Is this review helpful? Yes | No
Feb 5, 2016
Very quick to reply and willing to assist
Is this review helpful? Yes | No
Jan 7, 2016
not the car i wanted to far to travel
Is this review helpful? Yes | No
Jan 4, 2016
I would have given 5 stars except for the fact I requested text communication and received a phone call
Is this review helpful? Yes | No
Jan 3, 2016
It was a great experience! They were friendly, helpful and willing to work late to get the deal done!
Is this review helpful? Yes | No
Jan 1, 2016
Very good people and best prices and they don't pressure you to buy that car from them that same day
Is this review helpful? Yes | No
Dec 22, 2015
Luis the sales person was a very good person and answer every Question and I was very confortable so thats wy I buy my Tacoma on this place ......
Is this review helpful? Yes | No
Dec 21, 2015
Bought a 2016 Tundra 1794 Crewmax at Koons Tysons and had a pleasant buying experience. Salesperson was very nice and was not high pressure
Is this review helpful? Yes | No
Dec 14, 2015
Were to far to make trip to fill out paper work to get car there, then go back when they get it
Is this review helpful? Yes | No
Dec 7, 2015
After contacting Koons via CarGuru for an updated price, received an email from the internet sales manager thanking me for contacting them and that someone would be getting back to me. Never heard from anyone so I emailed the manager back to let him know. He responded with an apology and asked what he could help me with. I responded with my questions and never heard back from him.
Is this review helpful? Yes | No
Dec 1, 2015
Responded quickly to inquiries.
Is this review helpful? Yes | No
Nov 22, 2015
Horrible, went to the dealer just to get a text moments before I arrived to find out the vehicle was sent to auction. Drove to Lustine in Va, to look at calls then the manager called to say they could get the vehicle back if I wanted. Bad bad bad....
Is this review helpful? Yes | No
Nov 19, 2015
Very easy transaction
Is this review helpful? Yes | No
Nov 19, 2015
Great selection of vehicles, good sales people and good deals. The process took longer than expected, though.
Is this review helpful? Yes | No
Nov 11, 2015
Very professional and helpful dealership, even helped when it turned out the title on my trade in had not been released.
Is this review helpful? Yes | No
Oct 24, 2015
Responsive and helpful
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Response from Koons Tysons Toyota Scion:

Thanks for the review!
Oct 23, 2015
kwcapach
5
They took three days to respond, I emailed them three times. The vehicle was sold by the time I got a response. It's the vehicle I really wanted. Was a great deal so no need to be in a hurry to contact me.
Is this review helpful? Yes | No
Sep 4, 2015
WOW, what a pleasant experience at Koon's Tyson Toyota. Felt like we were dealing with friends. Thanks to Tyler & Sia.
Is this review helpful? Yes | No

Response from Koons Tysons Toyota Scion:

Thanks for the review, Mark!
Aug 26, 2015
prompt reply, and not pushy, very willing to help.
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Response from Koons Tysons Toyota Scion:

Thanks Chris!
Jul 22, 2015
Very helpful. Bill Oakes was great and they felt they were not at all slimy. I didn't buy from them but I'd go back there again.
Is this review helpful? Yes | No

Response from Koons Tysons Toyota Scion:

Thanks for the review, Josh. Hope to see you in the future!
Jul 14, 2015
High prices. Well over book
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Jul 13, 2015
Jeff handled the sale perfectly. And the finance staff made the deal happen. Great experience.
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Jul 6, 2015
They were great! Eddie was a great help and very knowledgeable. If they were able to get payments in a range that wasn't ridiculous I would've definitely bough the the car from them.
Is this review helpful? Yes | No

Response from Koons Tysons Toyota Scion:

Thanks for the review.
Jun 1, 2015
I was dealing mostly with Ahmed and Tyler and they were both excellent and I really wanted to buy from Koons. What ruined the entire experience was talking to the new car sales manager named Tony. I had received a quote from another dealer and Tony swore on the life of his two kids that I had received a bogus quote and proceeded to act very condescending toward me. I ended up buying my Prius at the other dealer with the "bogus" price. Who swears on the lives of their kids over something like that? I just really thought the whole thing was extremely unprofessional.
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May 24, 2015
Alex was very helpful, very satisfied.
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May 19, 2015
They remove the freight charge for better listing price and they will not work with pricing at all.
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May 15, 2015
Good
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Apr 24, 2015
Very professional .
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Apr 13, 2015
Had prompt e-mail from this dealer!
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Apr 13, 2015
very helpful. had answers for all questions
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Apr 9, 2015
Offer them a dollar amount 200 dollars lower and they didn't budge. There deal fees were double from ours in Charlottesville area
Is this review helpful? Yes | No
Apr 4, 2015
Nice people and competent, not pushy.
Is this review helpful? Yes | No
Apr 4, 2015
Ridiculous run around. Charges max price.
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Mar 17, 2015
Car was dirty, high pressure sales staff, my sales mgr needs to talk to you routine, etc. Typical car dealer.
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Mar 13, 2015
Excellent service despite power outage that day.
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Feb 3, 2015
They do not budge on price.
Is this review helpful? Yes | No

Old Dealer Reviews

Jan 19, 2015
Price fluctuations on listing tells me they aren't dealing straight up
Is this review helpful? Yes | No
Jan 4, 2015
Cars are consistently overpriced - and this dealership refused to budge on something that was at least 2,000 over the blue book value of the car. I think because they see so much traffic they know somebody will want it. Fair enough, it's a business, but not one I wanted to deal with.
Is this review helpful? Yes | No
Dec 16, 2014
Booski4014
I was really happy with the customer service from beginning to end. I would definitely recommend you to my friends and family. When ever im ready to purchase another car you guys will be my 1st stop. Thanks for a job well done!!
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Dec 14, 2014
called to make an offer on an car and was told "they are like CARMAX and don't deal"
Is this review helpful? Yes | No
Dec 13, 2014
Good follow thru on requests and great selection of new vehilces
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Nov 20, 2014
I had a very good experience with Koons Tyson's Toyota. I drove in from Richmond and they were waiting on me. Very knowledgeable about the car and were willing to work with me all the way!
Is this review helpful? Yes | No
Oct 18, 2014
Great response and one salesman sent me video! He is awesome and even though I did not buy that vehicle, he continued to help me.
Is this review helpful? Yes | No
Oct 14, 2014
Excellent, just took a lot longer than I had planned.
Is this review helpful? Yes | No
Sep 2, 2014
Bought the car!
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Aug 25, 2014
fast response...nice e-mail
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Aug 23, 2014
Good
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Aug 16, 2014
I would have given them a five except for the boorish behavior of the finance manager I was assigned - they can a four because they managed to pull a rabbit out of the hat.
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Aug 8, 2014
sherozzel
reply email and phone followup were prompt
Is this review helpful? Yes | No
Jul 16, 2014
Very helpful and courteous as well as prompt with call back
Is this review helpful? Yes | No
Jun 19, 2014
Got my brand new truck here. Salesman was Cornell, he was excellent because truck i wanted was very specific and I 've been looking for a month....he said he will look into inventory.....but then he quickly changed his attitude saying "U know what I WILL find you that truck!".....thats the attidude i was looking for.... the whole team was polite courteous and STRAIGHTFOWARD....they dont beat around the bushes with numbers and promises like Ourisman Toyota....KOONs got the LARGEST online selections that u can search too...and they will get u the truck u want
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Jun 7, 2014
Good follow up
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Jun 2, 2014
Tolstaya
My first inquiry online about a 2010 Prius was answered quickly by Seneca Harris who provided very helpful information; he also coordinated with second salesperson for my visit to the dealership the next day. The second salesperson, Bill Oakes, allowed plenty of time for two test drives of two cars, and checked on a third when I inquired about it. He also allowed me plenty of time to sit in the car I was more interested in to test out all the ways to adjust seating, and he introduced me to a number of other controls and programming choices in the car. Throughout, he entertained with humorous stories which definitely led to an increased positive mood. But, when I wanted to focus on the car, there was no issue with moving off a story and answering my questions. This salesperson did not rush me, staying almost two hours past closing to answer all my questions. I had to put a hold on the car to arrange financing, and everyone involved in this aspect was friendly and accommodating when I had to delay a day. They also agreed to pull out one small circle dent and touch up very minor dirt and tiny marks. When I came to pick up the car, my first salesperson, Seneca Harris, greeted me with a sparkling, newly washed car that also had a full tank of gas. And all the body work had been done. Then Mr. Harris took his time showing me all the controls with even more detail than during my test drives--he showed everything to get me road ready and to help me fully utilize all the features; he was an excellent teacher--crystal clear, to the point, and also answering with a sixth sense about what I would want to know about choices in various options. He showed me how to use every feature, helped me program my phone with bluetooth, and illustrated the destination programming by helping me input my home address. It's also true that his sharing a story or two humanized our transaction. Overall, he was personable, upbeat, and professional. My experience supports the excellent ratings this dealership takes pride in receiving. I do have two aspects of my experience I wish had been different. One was getting extended pressure to buy an extended warranty from the finance manager. The second was the salespersons' refusal to come down even a mere $500 in price. The dealership does price fairly competitively which probably helps to explain their record sales, but the higher mileage on this used car warranted some give on the sale price. A small reduction would help a buyer feel a bit more invested and in control of the intense sales transaction-- leading to an unqualified outstanding experience rather than a generally excellent experience marred by these two aspects. I still wish to end by applauding once again Mr. Oaks and Mr. Harris who, showing me respect and attentive care, won my confidence and secured a successful purchase.
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May 18, 2014
They were very responsive
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May 17, 2014
Fast
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Apr 21, 2014
Car was sold but dealer still contacted me and offer other options.
Is this review helpful? Yes | No
Apr 11, 2014
After set apmt. And 200 mile drive, the car to see was not ready, to test drive and would not pass state inspection. This after several preliminary calls from dealer to check if WE would be on time! No follow up after either....
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Apr 8, 2014
had an excellent customer service from the salesman. I will always go back and surely refer friends and family to that dealership. I met nana and AJ and they were fantastic.i even bought and paid for the truck before i realised i've not even test drive the truck. That's how good I'm talking about
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Apr 2, 2014
Bought my car here. Excellent all the way.
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Apr 2, 2014
Excellent
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Feb 3, 2014
NelsonB
Great experience. No pressure sales, but prices have very little wriggle room from set point.
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Jan 26, 2014
Very good
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Sep 7, 2013
Saddad is one of the most polite salesman ever.
Is this review helpful? Yes | No
May 16, 2013
I made an appointment and drove over an hour to get there. 15 minutes away I received a call that someone else was driving that car. It was sold before I got there. Seemed a little fishy to me to have a transaction completed that quickly. They also treated me as if I didn't know what I wanted. They brought other people over to tell me I didn't really want dual sliding doors...I did. They also gave me misinformation--saying a 2013 Sienna LE (4-cyl) cost 30k new and the 2012 was 21k--so great value. Not true--a new one is not that much and it was very misleading. The dealer also said the doors were "soft touch" opening. I couldn't believe it--you can't just make up a feature because it didn't have power doors. They were regular doors--not soft touch. I felt like because I was a woman, they thought I was stupid. I would not trust them in the future. I have also received at least 4 calls from other people at the dealership asking if I want to come look at the Sienna I came to see last week--the one that has been sold. I have asked them to stop calling and hope they do soon. I think the rating of "poor" that I'm giving is generoud.
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May 9, 2013
Corresponded quickly
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May 3, 2013
Beware that when you talk to an associate via IM on their site, it might not be the person who's name and picture you actually see on the screen. Same goes for email. I received a response saying it was one persons name in the email header , but it was signed by a different associates name. Also, dealer was not able to come down on their overpriced vehicle to seal a deal. Do your homework and stick to your guns when dealing with this company.
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Apr 29, 2013
I actually enjoyed my experience, which was not what I expected from previous dealings with dealerships.
Is this review helpful? Yes | No
Apr 10, 2013
Great
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Apr 6, 2013
The Gentleman I spoke to was very professional and customer service friendly.
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Dec 23, 2012
Good
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Nov 25, 2012
Never really trusted what they were saying to me.
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Nov 8, 2012
dmdillon1
Very helpful and courteous. Would recommend.
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Oct 27, 2012
dealer was nice
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Sep 8, 2012
norby
5
was very nice
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Sep 3, 2012
Responded to my questions quickly!
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Aug 30, 2012
Very helpful and answered all my questions.
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Jun 23, 2012
Sales rep called once and never returned call. After bad experience with Koons ford used cars division. Won't ever go back to a Koons dealership.
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May 27, 2012
I worked with this dealer and I received excellent service.
Is this review helpful? Yes | No
May 17, 2012
They returned my call quickly and were very nice to deal with.
Is this review helpful? Yes | No

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