Koons Outlet

302 East Annandale Road
Falls Church, VA 22044

Sales: (703) 721-4284

Service: (703) 533-3363

Today 11:00 AM - 5:00 PM
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All reviewers have been verified to have contacted this dealer – Learn More
Dec 12, 2017
GuruZ7QFR
Generic response Did not reply to my question about possible transfer of vehicle to a much closer store for me
Is this review helpful? Yes | No
Nov 19, 2017
I ended up purchasing this vehicle at Koons. I am very happy with the service, courtesy, and professionalism of this dealer. The purchase was painless, efficient, and pleasant.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Oct 26, 2017
Although we chose not to buy from there, the salesmen were very friendly and didn't pressure us. The let us inspect and test drive the vehicle without being over our shoulder. I would go back.
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Oct 8, 2017
jbhhhauto
great
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Sep 30, 2017
The sales person was very helpful and polite. I enjoyed doing business with them.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Jun 15, 2017
Tinam01
Only email contact per my wishes, very informative, very helpful
3 of 3 people found this review helpful.
Is this helpful? Yes | No

Response from Koons Outlet:

Tinam01, we are so pleased you enjoyed your visit to Koons Outlet!
Jun 3, 2017
Terrible, dealer sold the car after I bought my plane ticket without telling me.
0 of 3 people found this review helpful.
Is this helpful? Yes | No
Jun 3, 2017
Good follow up from Moe .Vehicle was not what we wanted and also learned VA dealers processing fee is twice what is charged in MD
3 of 3 people found this review helpful.
Is this helpful? Yes | No
May 23, 2017
psmarler
poor, communication at first then no explanation of anything, approval or not approved ( no letters in mail stating i was disapproved) then they want 4k down??? last " the car is sold" poor experience prob worst i have had purchasing a vehicle
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Apr 29, 2017
Very good, just dont have inventory of my needs
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Apr 14, 2017
Guru5T6Y
The Internet manager Keye Stansberry made contact with me right away to let me know what the current market value is on the car that I was interested in and to let me know that they were only offering that particular vehicle at the WOW price. I was grateful with the response but I am a haggler, although we did not close the deal I would purchase a vehicle from them .
4 of 4 people found this review helpful.
Is this helpful? Yes | No
Apr 10, 2017
A fast and professional approach. Excellent perfomance and a fine inventory of the cars I'm interested in.
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Mar 18, 2017
Derwin Ross
The sales rep was very helpful, although the vehicle that I was seeking sold that day. He also offered an appointment with the manager to sit down and review vehicles that I desired for them to acquire.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Dec 6, 2016
varefump
Deal was good, but the end-of-sale financing took over two hours.
2 of 3 people found this review helpful.
Is this helpful? Yes | No
Aug 4, 2016
Great job in contacting people
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Jun 12, 2016
This was a horrible experience. The salesman told me that the van was available for a test drive and I could look at it. We made an appointment to see the van. I drove for over an hour to get to the dealership, when I arrived, the salesman was not at the dealership at the appointment and the van was not on their lot, I had to go to a different lot to see the van. The van had a flat tire and they could not find the key to the van so I could even see if the van started.
7 of 7 people found this review helpful.
Is this helpful? Yes | No
Mar 30, 2016
Good experience short and sweet.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Feb 20, 2016
They are the best I felt good about my deal with them I left with my truck a very happy customer thank u mr. Jim and your staff
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Read 8 old reviews
Sep 2, 2015
crystalv214
Great experience! I contacted the dealership and they responded within 20 mins and started the credit application due to us living about 40 mins away. We got a pre approval within an hour or so and they called us back saying come on down, they'll get us in the vehicle we inquired about. We drove away that night in our new 4Runner!!
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Koons Outlet:

Thanks for the review!
May 31, 2015
Quickly received a response to e- mail inquire.
2 of 2 people found this review helpful.
Is this helpful? Yes | No
May 11, 2015
Everything was easy. Very friendly salespeople. Claudia was great, she was extremely easy to work with on the finance end. After a test drive and a couple hours, I was driving my new truck home!
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Nov 29, 2014
The reprented is very professional.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Oct 20, 2014
In my search for a vehicle they were very helpfull and kept in touch. They were also willing to drive the vehicle to me, one hour away.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Oct 10, 2014
superb n awesum experience......
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Jul 16, 2014
Even though we purchased the vehicle the experience was horrible. The salesman was dishonest on the phone and the price went up inbetween the time I viewed their webpage and four days later when actually getting to the dealership. Was a cash sale and because I wanted to write a check they would only allow this if I allowed them to pull my credit. The final line is they really wanted me to finance the vehicle and were pulling all strings to get me to do so. I would not recommend Koons or the Outlet dealerships and would never be a repetitive shopper with them.
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Apr 20, 2014
Was deceived, mislead and flat out lied to !
2 of 2 people found this review helpful.
Is this helpful? Yes | No

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