Klass Motors

925 N Harbor Blvd, Santa Ana, CA 92703
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Sales: (714) 786-1632

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2014 Nissan Quest 3.5 SV Used Cars in Santa Ana, CA 92703

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2015 Mazda MAZDA3 i Grand Touring Used Cars in Santa Ana, CA 92703

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Average time on market: 32 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Meteor Gray Mica Description: Used 2015 Mazda MAZDA3 i Grand Touring for sale - $16,990, 12,541 miles with Bluetooth, Sunroof/Moonroof, Navigation System, Alloy Wheels
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2015 Lexus IS 250 RWD Used Cars in Santa Ana, CA 92703

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Location: Santa Ana, CA 92703

Certified Pre-Owned: No Transmission: 5-Speed Manual Color: Estoril Blue Metallic Description: Used 2000 BMW Z3 M Convertible for sale - $16,000, 47,418 miles with Leather Seats, Alloy Wheels
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Mar 19, 2017
Asked a few questions about the car and he answer i Must ask their "manager" . The Manager don't Go to telephon and don't call me back. bad customer service.
Is this review helpful? Yes | No
Mar 15, 2017
Very helpful! I didn't end up buying a car here but they went out of their way to help me find one
Is this review helpful? Yes | No
Feb 11, 2017
Ventura_912
Professsional people. I did not end up buying my car from them but they treated me so well over the phone and their follow up was so classy and professional. If they have the right car for me I will definitely go there again
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Jan 24, 2017
TLX_3509
Asked a few questions about the car listed and the salesperson had no idea of what I was asking about. Said they would ask their "manager" and call me back. A week later , I still haven't heard back from them. Bad customer service and knowledge of products being advertised and sold.
2 of 3 people found this review helpful.
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Jan 23, 2017
Good communication. It said it had a warranty on their site, then when asked the answer was no.
1 of 1 people found this review helpful.
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Jan 10, 2017
Responded promptly,very polite
1 of 1 people found this review helpful.
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Dec 7, 2016
I wasn't ready for a scheduled appointment to see the car. She said she would call me back in a week if the car was still available.
2 of 3 people found this review helpful.
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Nov 26, 2016
clsmooth1
Great job, Karen was great
2 of 3 people found this review helpful.
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Oct 26, 2016
Responsive, professional and helpful
2 of 3 people found this review helpful.
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Oct 2, 2016
Professional
1 of 2 people found this review helpful.
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Sep 30, 2016
casinoJoe
10
it was great. i bought the nitro.
2 of 3 people found this review helpful.
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Sep 28, 2016
Finance manager very rude. Left me talking to myself during a conversation we were having. During our conversation he just literally walked away. Only reason they got a star is because I couldn't put a negative star nor could I leave it blank.
7 of 7 people found this review helpful.
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Sep 19, 2016
Good great personnel.
1 of 1 people found this review helpful.
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Sep 14, 2016
Poor communication. I had to do ALL the teaching out. In the end they acted like they didn't care if I bought from them or not. So I didn't.
5 of 5 people found this review helpful.
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Sep 13, 2016
Good
Is this review helpful? Yes | No
Sep 11, 2016
Good response time. Karen Domingues was helpful and answered my questions. Ended up going somewhere else as this location was a hike from where I live but that was conveyed ealry in the conversation. Felt no pressure and was never harrassed by phone or email.
2 of 2 people found this review helpful.
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Sep 6, 2016
Very accommodating dealership. My phone was broken so the only way I could communicate was via text and email. They responded timely and thoroughly answered my questions.
1 of 1 people found this review helpful.
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Aug 30, 2016
I have nothing but respect for the crew at klass motors, very helpful and louie you the manfive stars
1 of 2 people found this review helpful.
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Aug 26, 2016
Great dealer, Max help me to get my dreams car I'm sooooo blessed and gratefully with this car, you need a good car go get it and talk to Max
1 of 1 people found this review helpful.
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Aug 21, 2016
Great working with Louie.
0 of 1 people found this review helpful.
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Aug 19, 2016
Never respond to my emails called he was very rude on the phone
4 of 4 people found this review helpful.
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Aug 14, 2016
I was committed to an app date without my ok. While the cars look good, I will come when I can.
1 of 1 people found this review helpful.
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Aug 12, 2016
barbsiet
Karen is professional and diligent in her follow up.
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Jul 30, 2016
They were very helpful and even though I was unable to meet with them personally they helped point me in the right direction.
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Jul 25, 2016
yes they contacted me about the car it was sold already
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Jul 23, 2016
been playing phone tag with this one...but they were very prompt with their replies...
Is this review helpful? Yes | No
Jun 5, 2016
Sales rep contacted me right away
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Apr 28, 2016
Helpful
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Apr 21, 2016
The car has too many previous owners.
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Apr 7, 2016
Did not like how the owner if he was the owner does negotiations. I didn't care for the long story of how much he purchased the car for and how the auto sales business works. Also when he didn't like the price we were offering he would write a note on a piece of paper and pretty much tell us that someone else would eventually pay the asking price so we could walk if we didn't like the price. Now if the car really was as clean as it looks on pictures it would have been a good price but it did not.
4 of 4 people found this review helpful.
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Apr 2, 2016
Quick response. Just not the right car
1 of 1 people found this review helpful.
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Mar 22, 2016
Great!
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Mar 19, 2016
Fair and low key no pressure
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Mar 13, 2016
Dealer responded right away and is not pushy. I really appreciate that.
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Feb 25, 2016
Quick response. Not what I was looking for tho
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Feb 18, 2016
Responded to my request the same day
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Feb 7, 2016
Kevkanders
Great salesmen who give you the best deals
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Jan 24, 2016
Very good
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Jan 5, 2016
I had the pleasure of working with Diego, Jasmine and Sam and they were all wonderful. I would absolutely recommend this dealership.
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Dec 9, 2015
5 stars i bought the car, I'm happy with it,these guys made it happened
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Dec 8, 2015
Good service
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Nov 18, 2015
Awesome, professional, non-hassling staff. Patiently working with me on my purchase. Great deal, cant wait to pick up my Acura MDX.
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Nov 10, 2015
The sales guys were not aggressive at all I love the car but the truck with the bed have rusty bolts and I want a 2010 Honda Ridgeline great driving vehicle I took it for a drive
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Jul 23, 2015
Responded within the hour.
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Apr 5, 2015
Iwants2k
5
The car i was there to see was in horrible condition! there was no way the condition of the car was even close to the asking price! the guy that helped me seemed nice but the selection is horrible, wasted my time even going there to begin with.
4 of 4 people found this review helpful.
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Response from Klass Motors:

On behalf of Klass Motors Team we wanted to apologize for your negative experience. Here at Klass Motors, Customer Service is our highest priority. We wish we knew what car you came to see so we can send it  immediately to detail.  It is our goal to earn your business and make your car buying experience best ever. Please call us at 714.265.2792 we want to show you the 5 star Klass Motors experience.

Old Dealer Reviews

Feb 13, 2015
They worked their magic and I got the car I wanted and I love it.
Is this review helpful? Yes | No

Response from Klass Motors:

Thank you Kristina for posting your experience with Klass Motors. We look forward to helping you and friends and family in the future.
Feb 9, 2015
They were the ONLY dealership that kept in touch with me and did everything possible to get me financed and driving off in my dream car! I drove 2 hours to Klass Motors and it was worth it! The staff there is wonderful and the owners are very helpful. Daniel in finance made it easy to understand all the terms so that I walked out of there feeling good about the sale and thankful that they helped me! Would definitely recommend seeing the guys at Klass Motors for your next car! My Lexus is 250 is amazing! Thanks Klass Motors!!
Is this review helpful? Yes | No

Response from Klass Motors:

Dear Marlene,
Thank you for sharing your 5 star experience with Klass Motors. Congratulation on your new Lexus. We will be sure to let Daniel of your recommendation.
Welcome to the Klass Motors Family
Jan 11, 2015
Klass mtr contacted me rite away. Very kind over phone
Is this review helpful? Yes | No

Response from Klass Motors:

Hello Jurly,

Thank you for taking the time to review Klass Motors. We love to hear how great our employees are doing. We look forward to helping you with all your car needs.
-Klass Motors Management
Jan 6, 2015
They were fast and friendly
Is this review helpful? Yes | No

Response from Klass Motors:

Hi Angela,
Thank you for your business and letting us know you had a great experience. We look forward to helping you in the future.
-Klass Motors Management
Dec 14, 2014
jonesfam1995
Eric responded immediately. .
Is this review helpful? Yes | No
Nov 17, 2014
Great service, great financing when I go pro I won't forget this dealership.
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Aug 20, 2014
Great response
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Aug 19, 2014
responded quickly kept in contact.
Is this review helpful? Yes | No
Jun 6, 2014
The car was not reconditioned to be put on line. It smells terrible inside was dirty as well as the outside. The car needs dealer prep and should be thoroughly clean.
1 of 1 people found this review helpful.
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Apr 21, 2014
I found the car of my dreams!!! I would reccomend this place to everyone!! Great staff very friendly and helpful! :)
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Mar 23, 2014
Bambipie
sneaky they were seriously try to pull the wool over your eyes and sell youa car did they know has been in an accident before...do yourself a favor and don't be taken advantage of by these people
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Jan 31, 2014
Tried a few times to contact them. Wanted to be sure that the car was still there before driving all the way out to . Santa Ana. .... Finally, I said what us the least you can take for the car? Finally got a email from Karen, are you interested in anything else, we sold that car last night.....
1 of 1 people found this review helpful.
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Dec 3, 2013
Car was in the back lot. Dirty and not prepared to show.
1 of 1 people found this review helpful.
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Mar 15, 2013
quick response
Is this review helpful? Yes | No
Nov 3, 2011
I can't even give this dealer one star. The internet price for this vehicle was $12,995. I went to test drive the vehicle and the huge numbered front window sticker said $12,885. They would not honor the sticker price. I had the vehicle inspected by a Ford dealer (costing me $100) and an engine oil leak was discovered as well as it needing a new air filter. The dealer was not willing to make repairs. In fact, the dealer's only response to my request of whether they would make the repairs was a simple "no". The 3 people I dealt with, the owner, the owner's brother and the owner's son all lack customer service skills. They never once smiled at me, acknowledged me with a handshake or a welcome, were less than friendely, never gave me their names until I asked, did not have the engine oil leak disclosed on the Carfax report, which I am going to report, were vague about the total out the door cash price until I got them to print out an itemization of all fees based on the internet sales price of $12,995, were trying to gouge me for higher DMV fees, etc. They were the rudest car sales people I have ever dealt with and it was a very run down facility. They now have the car re-listed on the internet at $1,000 higher than it was. I guess the car has a higher value with an engine oil leak and dirty air filter.
2 of 2 people found this review helpful.
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