Kings Toyota Scion

9500 Kings Auto Mall Rd, Cincinnati, OH 45249 - Map & Directions

Sales: (513) 657-1626

Service: (513) 683-5464

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2004 Toyota Sienna 4 Dr XLE AWD Passenger Van Used Cars in Cincinnati, OH 45249

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Aug 15, 2016
This car was gone by the time we got to the dealership but they offered to find me another one. We made the deal and within 3 days they had the car at the dealership. Overall, it was a positive experience. Our salesperson was a little green and there were some moments could have done better. For example, they did not give my husband and I a few moments to ourselves to talk things over. They sat in awkward silence and kept suggesting we just make an offer. I'm sure it is a learning lesson for a new salesperson but overall, it was a good experience.
Is this review helpful? Yes | No

Response from Kings Toyota Scion:

Thank you very much for taking the time to review the Kings Toyota Sales Department. We appreciate your kind words and will be sure to share your feedback with all of our sales employees.

Courtney Bomkamp
Customer Relations Manager
Kings Toyota
513-683-5440
Aug 8, 2016
Ron2012
0
I was contacted by a Sales assistant, a salesman and a manager. All very quickly. This was not the car I was looking for, but considering the response for such a low-end vehicle, I consider them a good dealership.
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Jun 24, 2016
Got a test drive. Sales reps were busy, so I felt a little like I was in their way, maybe because I was looking at the bargain cars.
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May 28, 2016
Looking for a GPS RIGDELINE 2010-2012. Love Kings Toyota and have all my Toyota service done there. Very professional and quick to get you out when you're having a service call.
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May 20, 2016
Abruptly stopped pricing discussions. The price they quoted was several thousand more than anyone else. No discussion after first price quote. No communication back after I contacted them again for further details. They asked me to provide pricing from other vendors to demonstrate I could find one for less. I did, and heard nothing back. Not impressed!
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Response from Kings Toyota Scion:

Thanks for your review. We are very sorry that you were not satisfied with our price. We would love an opportunity to review our pricing and offer you a better deal. Please contact Chris Owens at 513-583-6051.
May 10, 2016
they told me car was ready for me to test drive went to the dealer and they could not find car. call 2days later said it was out and now they are ready went back to look at car and no car could not find it. they sent me a email they said car was setting just outside the sales persons window and was ready went back and still no car they just keep calling me to try to sell me more expensive cars. never go to this dealer.
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Response from Kings Toyota Scion:

We hate to receive a negative review. We are sorry that your experience was not satisfactory. A used car manager would be happy to sit down with you and find a vehicle the fits your needs. Please let us know if we can help.
May 5, 2016
I did not end up purchasing a car from them in fact, I didn't end up stopping by. Not much to say. They were nice on the phone.
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Apr 19, 2016
Great
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Mar 30, 2016
They did respond but through correspondence by email, I asked what the best price was on the vehicle. I was working with an internet sales person and she said a salesperson would get back to me with the best price. I specifically wanted to be reached by email. Someone did respond (twice) but he wanted me to call. He didn't answer my question in the two emails he sent, so I never received my information.
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Mar 27, 2016
The response was fast and was ready for me when I arrived.
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Mar 17, 2016
Very quick response and multiple contacts. If they had the car that I wanted I would buy from them. The car that I was interested in had just sold.
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Mar 16, 2016
I was contacted right away. The customer service and experience was exceptional.
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Feb 20, 2016
0
Everyone was very nice... The jeep was already sold when I was able to go see it ... They were very helpful and tried to find another for me. Would definitely go back.
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Feb 16, 2016
theprof49
0
The sales person kept calling my phone.
Is this review helpful? Yes | No

Response from Kings Toyota Scion:

We are sorry for over communicating with you. We will use your comments as a learning experience. Thanks
Feb 14, 2016
good place
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Feb 9, 2016
They were helpful, co-operative, and accommodating.
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Jan 18, 2016
excellent in follow up and responses
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Jan 17, 2016
Excdellent service. I bought my car from Tommy at Kings!
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Jan 13, 2016
ereyserx
0
Jack in Used Car Sales gave great service and represents the company well.
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Dec 26, 2015
Great
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Dec 11, 2015
***** responded immediately, very attentive.
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Nov 4, 2015
Very helpful
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Nov 4, 2015
Great
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Oct 26, 2015
Kings Toyota responded within a couple hours. Nice to work with. Bought the truck the next day!
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Oct 16, 2015
Horrible experience. Contacted kings Toyota on Saturday about a vehicle got pre approved and told them we would be in monday. Contacted them again on monday letting them know we were on our way down to look at vehicle" which was an hour drive" got there and they told us the vehicle was sold on Sunday. Could have let us know that before we drove all the way down there.
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Sep 30, 2015
Quick reply great service, happy with the deal and avalanche I bought
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Aug 31, 2015
Responded quickly
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Aug 28, 2015
I contacted dealer about the cute beetle, he said let him check to see if there was a deal on the table. ( he didn't say they put a deposit on it or anything) but said there was a deal on table (I was thinking I'd know that day yes. Or no) but wouldn't know for a couple of days if it was sold or not. Communication was slow and not clearsorry I ever called them!!
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Jul 15, 2015
Advertised car that wasn't there.
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Jul 5, 2015
They called me back twice and I appreciated that attention. Don
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May 11, 2015
Justin was great, but I never made it back, I found a better deal elsewhere
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Jan 11, 2015
Very professional
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Old Dealer Reviews

Jul 18, 2014
Very very little contact.
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Jun 15, 2014
Awesome! Bought a Kia soul.. Great price.. Great experience.
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Apr 14, 2014
Quick to respond
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Nov 19, 2012
It was combination of your ads for their cars and their service. The 3 Prius v 5 that were provided to me did not exist but that was not clear until I drove 45 minutes to make the purchase. The cars were the lowest trim kit on the Prius v; they were the 2 or 3. I knew more about the car than the salesperson!
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Sep 18, 2012
I'm a hardcase and I know it. So, for them to get me in a car that was affordable to me in just two days without all of the tricks and negotiation tactics--personally, I think they must be a bit skilled! Yes, I would use them again.
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Jul 17, 2012
Salesman (John Cronin) was great. No games. He knew what I wanted and helped me get it. Will certainly buy my next car from them.
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Jul 13, 2012
Found & bought my Honda Element there - the dalesman was great - did a thorough job - took care of everything - and the car was ready when I got there - there were no sales ploys or anything the price we had agreed to was the same I bought the car for - a great deal and a great dealership and a great salesman
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Mar 26, 2012
Communication was good, but dealer failed to inform me about a dent in the roof above the passenger door. Could have done without a 2 hour drive to see a car if I was informed of the dent.
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