King Buick GMC

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GM Certified Internet Dealer, GM Certified Used Vehicles

16200 S Frederick Rd
Gaithersburg, MD 20877

Sales: (301) 637-5966

Service: (877) 315-9877

Today 9:00am - 6:00pm
(Closed Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Aug 3, 2017
Terrible customer service, I sent several emails requesting details about the vehicle and the email responses were apparently all automated...when I called the dealership to speak with the Sales Manager who sent the email reply I was told he was on vacation and would not be back for a week...the receptionist was very short with me on the phone and did not even offer to direct my call to his voicemail....I was given the impression that she just wanted off the phone. 2 days later another sales rep called and left me a voicemail, I called back and left them a voicemail but never received any further correspondence...obviously this dealership must have a line of people walking through their doors because they are not interested in following up with potential e-commerce business opportunities
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Jan 23, 2017
Heard from dealership very quickly. Unfortunately car was sold later that day.
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Response from King Buick GMC:

Thank you very much for the positive review Vera! We're sorry the vehicle was sold before you could take a look. Please don't hesitate to reach out if you'd like us to keep an eye out for something for you!
Jan 3, 2016
Terrible customer reponse. Told them to email me with the info about a specific car they had. Would not give me info on the car without giving a list of options i wanted. Told me because there were several in stock. Talked to a manager asked about what the several others were and then they wouldnt respond at all. Not to mention their responses are written and composed as well as craigslist scams when trying to buy a vehicle. Wont deal with them just because of their terrible communication
1 of 1 people found this review helpful.
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Response from King Buick GMC:

Richie, We are sorry you have had this experience and would love the opportunity to show you how we typically deal with customers. Please Call me directly to discuss your concerns and how we can overcome the initial communication issues.
Patrick Stroup 301-948-9111
Nov 10, 2015
Excellent, excellent customer service, response rate and deal on my Yukon!
1 of 1 people found this review helpful.
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Response from King Buick GMC:

Thank you for your business and congratulations on your new vehicle!
Read 7 old reviews
Aug 13, 2013
responded in 15 mjns I made an offer 5 days later he calls said truck was sold . 9 days later still on web
1 of 1 people found this review helpful.
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Jun 27, 2013
Excellent experience. Made inquires via email to several dealerships. Some never responded and some did via form letter. King Buick responded within a few hours and earned my business. Very upfront and trustworthy. Would recommend if they have a vehicle your interested in buying.
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Apr 24, 2013
good
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Jul 18, 2012
I had a great experience with King Buick GMC!
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Jul 10, 2012
5
I had an excellent experience at King Buick GMC. They were very professional and helpful. After finalizing my purchase, my sister which was present, was also delighted with the experience, that she decided to trade her 2010 Honda Odyssey for a 2012 GMC Acadia. Thanks to this experience and comfort, we are "KING Buyers" for life.
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Feb 16, 2012
This dealer does not work with people with blemished credit, and in thiseconomy they do not care why it is that way.
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Dec 28, 2011
did not have vehicle when I went to look at it, everyone was clueless. Car had been sold 3 days earlier and not updated on your site by them
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