Kevin Whitaker Chevrolet Cadillac

I found my Escalade on cargurus.com. It had been a leased vehicle and was not even available on the lot yet. Sally at Kevin Whitaker in Greenville contacted me and made our purchase easy and comfortable. Best experience we have ever had purchasing a vehicle.

I had a very good response time about my inquiry with a car at this dealership.

Very helpful answered all my questions .

Great people to work with

Dealer did great job! Just could not get there on price. The car was exactly what I wanted

Nice people to talk to . Never had a chance to visit the dealership .

Quick response, extremely nice & went above & beyond to meet my needs! Great service & very pleasant to deal with!

Got in contact with me 4 days after the original telephone call I made

It was a good experience I enjoyed the people but the only issue I had was for buying a $73k corvette I should at least get a full tank of gas. Michael

Test drove a 2012 SRX Cadillac. Had almost 118,000 miles on it. Had some concerns about the high mileage. Checked the car fax which was clean. Good reviews on the vehicle. Decided to buy the car at $17,300. Was offered a limited warranty for an additional $3,400 and declined due to the additional cost. Less than 200 miles driven, total time of 5.5 hours in the vehicle and literally 4.5 days after purchasing the car, the check engine light comes on and it's acting sluggish. Called my salesman whose business card was still attached to my key ring. He told me to bring it back over to be checked out. Was told it was some sort of emissions sensor and it would be $240.00 to replace! After 4.5 days! Oh yeah, I was verbally assured by the salesman that the vehicle was checked out mechanically before I bought it. Spoke with a manager about the costs of the repairs and the fact I only had had the vehicle 4.5 days. He also knew I didn't purchase the warranty. He told me he was not suppose to do this but they would cover all of it except $100.00. I felt the need to thank him. Then I got to thinking about it and was really bothered by their lack of moral standing behind this car. I asked a dealer friend of mine and he told me even though cars sell "as is" most dealers would have had it fixed on their dime. Emailed the dealership Saturday night and told them nicely how I felt. Haven't heard a word back from them. Took the car they gave me to drive back this morning and picked up mine. Of course, I had to pay the $100.00. I hate buying cars! They will do or say whatever to get you to buy, but no warranty, then they sure won't stand behind their product. I thought at least the first 30 days would be on them. I haven't even put gas in the vehicle yet, but I'm already paying repair bills! Buyers beware and steer clear!

Great job.

Made a cash offer of what I consider a fair price on the vehicle with that much mileage and was let walk away.

Great

good experience

responded quickly

Worth the 3 hour drive we made. Wendy, the Internet Sales Director, came in on her day off to show us the car! They were very upfront about car condition and pricing.

Didn't try to negotiate

Very pleasant buying experience.

I was dissapointed they did not fill up car with gas. They also did not detail car after deal was done; I had a concern about rubber door seals blackening the door panels. It was not addressed but may have just been an oversight. The car had been detailed for the lot and was emaculate. Sales person Wendi was great as was Steve who went over the car with me. Overall was a very good experience and I would have no problem buying from this dealer in the future.

Quick to respond

Great experience -- Loved Wendi my sales person - they were not pushy or trying to sell me all the extras, I buy cars often and do extensive research on what I want and features on the car and have found that few sales people know the product as well as I do(and I'm a girl that loves cars)..this dealer was different and Wendi knew her product well. I already had my bank financing and when I went to sign all the papers with the "Closer" it was less than 5 minutes and I wasn't pressured to buy extended warrantys, paint protection, or anything else to pad the deal, which is greatly appreciated. I love my new Corvette Stingray and it's an even better feeling to have driven 2 hours from home and feel confident about my purchase and completely satisfied! I will defiantly send my friends and family there for their next car. Thank You!!!

excellent followup

Quick to respond

Very nice and friendly

Very professional and extremely knowledgeable.

All staff was knowledgeable and acomadateing.

Ask for too many requirements and when it's done they ask for something else. I reckon they don't want to sell any cars.

Dealer responded in timely manor. Unfortunately they have the corvette listed incorrectly as 6 speed manual transmission ( which I prefer ). In truth the car was automatic, so no purchase made.

Answered question prompyly

Very polite and professional

Called me back promptly.

Staff that I worked with were all as friendly as I would have expected any of my staff to be with potential customers. I would definitely buy from this dealer if the price was a tad bit lower. I would have bought on the spot considering a drove a long way just to test drive an check out this car.The price on the car I was looking at was a little bit high considering the car has been in an accident and is going to be in need of a pretty significant service for this particular vehicle.

good

execellent

Dealer would not fix all items on the vehicle instead they told me as is. I mean the sun roof head liner was broken and stuk inside.

Delivered everything they promissed.