Ken Stoepel Ford Lincoln

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Internet Approved, Blue Oval Certified, Quality Checked

400 Sidney Baker South
Kerrville, TX 78028

Sales: (830) 257-5553

Service: (830) 257-5553

Today 8:30am - 7:00pm
(Closed Now)
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May 18, 2017
I would never do business with this dealer. I asked the availability of the truck that I wanted, they answered right away, so that a plus for them. Well I went on a Saturday to see the truck all the way from Austin, and they even call me Friday all you gonna be able to make it Saturday? I told them yes . I got to the car dealer and the salesman really nice by the way tells me that the truck sold Friday. So they knew I was coming Saturday and no one call me to tell me that they didn't no longer have the truck that I was interested in seeing. So it was a big waste of time, gas and money. I'm not mad because they sold the truck, I totally understand is business but at least have the common courtesy of letting me know so I didn't have to drive the far for nothing.
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Response from Ken Stoepel Ford Lincoln:

Rudy, we are sorry that there was a lack of communication regarding the truck you wanted to see and possibly purchase. You should have received a call that it had been sold so that you could make the decision about whether or not you still wanted to come and see other options. We sincerely apologize that we dropped the ball. It is not our intention to ever mislead anyone about available inventory, so I hope you will accept our sincere apology and allow us the opportunity to earn your trust back. If you are still looking for a vehicle, please let me know and I will personally work to help find
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Apr 23, 2017
This is were I bought my Truck! John is an awesome Sales Rep. Who will work a deal for you!!! Check them out.
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Response from Ken Stoepel Ford Lincoln:

We're so happy you were pleased with your sales experience with John Finster here at Ken Stoepel Ford-Lincoln. We trust that you are enjoying your new truck and that it will serve you well for many years to come! Your 5-star review is most appreciated, as it is the highest compliment you could pay us. Thank you again!
Apr 4, 2017
rrstockertx
Ask for Logan! great response time, solution oriented, went above & beyond to make the transaction right. Highly recommend and we did purchase the vehicle from Logan.
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Response from Ken Stoepel Ford Lincoln:

We're so happy to hear that your sales experience was great and that Logan took excellent care of you! Thank you for the 5-star review and letting your friends and family know we'd love to take great care of them when they are in market for their next vehicle. We hope you are enjoying your vehicle and that you'll swing by whenever you're in our neck of the woods.
Mar 4, 2017
Very good and responsive
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Response from Ken Stoepel Ford Lincoln:

Thank you for your kind words and the 5-star review. Please let us know if we can be of further service!
Feb 13, 2017
jnevins1
Overall a good experience, they were prompt with their responses and friendly to deal with. I highly recommend them and will do business with them again.
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Response from Ken Stoepel Ford Lincoln:

Mr. Nevins, Thank you for your 5-star review. I am so happy the F-250 was meant to be! We hope you are enjoying it and if there is anything else we can do for you, just let us know. We appreciate your business and look forward to serving you again in the future. Have a great evening!
Nov 25, 2016
they really tried to find the car I was looking for
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Response from Ken Stoepel Ford Lincoln:

Good evening, Timothy! Our apologies for a delayed response as we are just seeing your review and note. Thank you for the 5-star review! Were we able to locate the car you were looking for ... or do we need to continue working for you? Please email me if you're still looking and we will definitely work to take care of you! My email is ktaylor@stoepelford.com. Holler if there is anything I can do for you!
Sep 19, 2016
They were very helpful unfortunately the vehicle I was interested in was sold before I called.
Is this review helpful? Yes | No

Response from Ken Stoepel Ford Lincoln:

Good evening, Rosa. Did you find the vehicle you were looking for? Can we still help you locate anything? Just let us know! Feel free to email me at ktaylor@stoepelford.com if there is anything we can help you with. Have a great evening and thank you for the review. We hope to earn a 5-star review from you in the near future!
Apr 13, 2016
always helpful
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Response from Ken Stoepel Ford Lincoln:

Thank you for the great review, it's refreshing to hear from a happy customer.
Mar 8, 2016
First it took forever to get back to me after calling several times and leaving messages, he was supposed to send me pictures and never received them. Then they told me they had a vehicle in my price range and got excited about it and ended up way above what i was looking for. I felt because i was not someone who they usually Would do business with (not as wealthy) they put me on the back burner and and felt like they just didn't want to do business with us. never got a call back with more inventory within my price range that i knew they had. Our bank also said that they did not hear from them so i believe that they may have lied about contacting our bank and trying to get us in the vehicle that we were interested in. Well i ended going though a whole different ford company, got what i needed and within my price range and ended up satisfied with a purchase, its just sad that i had to do business in a different city and not my own! Would not recommend or go back, because everyone should be treated equally regardless of the purchase and don't like effortless dealers!
1 of 1 people found this review helpful.
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Response from Ken Stoepel Ford Lincoln:

Hi and thank you for taking time out to write a review. We are constantly improving our processes to serve our customers and this is an extremely helpful one. Thank you for giving us an opportunity to earn your business.
Dec 23, 2015
Very easy to work with. Went out of their way to deliver the car which was pristine.
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Nov 17, 2015
Michelle is very professional and courteous. A very attentive and helpful sales person.
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Read 5 old reviews
Feb 19, 2015
I received a phone call asking who would be the driver of the vehicle ? I do not see where this is relevant , and the guy never even told me if the truck was still available . I didi finally get an e-mail saying it had been sold .
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Feb 24, 2014
Great service; excellent product.
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Jul 27, 2012
Excellent buying experience. I felt that I was treated fairly and the trade values were very much in line with what I was expecting. Very accommodating salesperson.
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Jul 13, 2012
Triedb to pull the old deal opg someon
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Oct 24, 2011
Michael did everything he could to make our deal work. Thanks!
Is this review helpful? Yes | No

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