Ken Houtz Chevrolet Buick Incorporated

GM Certified Internet Dealer, GM Certified Used Vehicles

6404 George Washington Memorial Hwy
Gloucester, VA 23061
Map & Directions

Sales: (804) 409-0114 Service: (877) 811-1222

Today 8:00 AM - 7:00 PM (Closed Now)
Show business hours

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Dealer Details

Ken Houtz Chevrolet Buick Incorporated

9 reviews
Today 8:00 AM - 7:00 PM (Closed Now)
6404 George Washington Memorial Hwy
Gloucester, VA 23061

Dealer Reviews

All reviews are verified visits to the dealer. – Learn More
Jan 13, 2020
Replied timely and answered my question
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Sep 2, 2019
Efficient and quick did credit check on line wasn't at dealer no more than hour, all staff friendly and polite. Great experience thanks for the truck
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Aug 11, 2019
Good experience. Just not the vehicle for me.
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Jul 22, 2019
I spoke to the finance department who told me they were running my credit to see if I could get approved with a different bank then my choice. Not only did they not call me back, but they sold the car and did not let me know while I waited. Waste of my time and a check on my credit report. Not very professional at all.
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Jun 1, 2019
Great experience. No pressure to buy. We bought!! Outstanding dealership.
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Mar 9, 2019
Loved my experience with this dealership I have never purchased a car so quickly!
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Mar 5, 2019
They were great people
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Jan 30, 2019
Got one replay then they stopped answering sucks I woulda drove the 6+ hours for the truck
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Jan 20, 2019
The experience was great. The sales associate and the managment were fablous.
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5
Jan 19, 2018
Great dealer and staff. Recommended to everyone
0 of 1 people found this review helpful.
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Nov 25, 2017
Wish could of helped me better overall great experience
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Oct 19, 2017
Ken was very nice and worked out a deal I was happy with, unfortunately my spouse was not in agreement.
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May 23, 2017
I received a response the same day that I expressed interest on the Corvette. I ended up purchasing another car closer to me.
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Apr 24, 2017
Worst service EVER. I wouldn't wish my worst enemy to shop here. Had a appt set up for my vehicle to be appraised and test drive a particular truck. They said they would call if it sold. They called me the day before to verify my appt. I agreed, and the day I went I drove 43 minutes out of my way to see this truck and they sold it the day before and didn't bother to give me a call to tell me. I might have still done business with them if they gave me a courtesy call but they didn't. And when I walked in the salesman I was supposed to have the appt with had absolutely no clue why we were there. No one told him I was coming in. I left and called to speak with the manager but he sent me to voicemail and haven't gotten a phone back yet. Like I said absolutely worst service I've ever seen. This place is full of snakes.
7 of 7 people found this review helpful.
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Mar 9, 2017
I bought the truck and the entire experience was amazing. Couldn't ask for a better dealer!
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Mar 6, 2017
Excellent dealership all the way around!
1 of 1 people found this review helpful.
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Feb 23, 2017
Dealer was responsive to inquiries and easy to work with when making the purchase.
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Feb 1, 2017
This dealership responded back immediately. Although we have yet to buy something they are trying to help.
0 of 1 people found this review helpful.
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Nov 11, 2016
very prompt and courteous customer service. Tony was very nice and helpful. Jeff the manager was very friendly and showed us respect eventhough we did not buy the car. My only disappointment was that the car was not properly detailed prior to our arrival. I would recommend them to anyone who wants to buy a car
Is this review helpful? Yes | No
65
Aug 17, 2016
I WAS contacted, I unfortunately have forgot the woman's name. I had asked for some pictures, she SENT THEM immediately. We went back and forth a little bit. In the end, The car TO ME, was just not worth the price. BUT, salesman wise, I'd give a 12 on a 10 scale.!!!!
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Apr 30, 2016
We were promptly contacted, but we never ended up going to that dealer.
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Apr 14, 2016
The dealership contacted me via email. I have to follow through to the email.
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Feb 17, 2016
Pleasure to work with.
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Feb 9, 2016
Nice to talk with but made another deal else ware.
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Jan 19, 2016
Great buying experience from a family owned dealership
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Dec 9, 2015
responded quickly
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Oct 4, 2015
Dealer responded the first day, but never followed up afterwards and then wouldn't respond when I attempted to reach out again.
1 of 1 people found this review helpful.
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May 3, 2015
Great response time. Friendly and helpful.
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Mar 4, 2015
Initial response good. Not follow up to additional questions and research promised.
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Jan 25, 2015
Great dealership. I was contacted right away and felt that this dealership really cared about my business. Plus they were not over bearing.
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Jun 14, 2014
Awesome
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Apr 1, 2014
Good
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Mar 24, 2014
Best purchase of a vehicle ever will shop here again.
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Jan 19, 2014
Called and emailed me. Very courteous. Not pushy. I was able to view their listing on their dealer site because their CarGurus ad had their dealer info! Awesome.
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Jul 31, 2013
Awesome people to work with. Best price among Yvette four dealers I was considering.
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Jul 16, 2013
Very helpful
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Jun 7, 2013
Responded well, and formed a basis for my eventual selection and purchase.
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May 29, 2013
Both ladies I spoke with were very helpful and genuinely were concerned with finding the best deal for me...Even though I live over an hour a way from them I will buy my truck no where else.. .Highly recommend them!
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