Ken Garff Ford

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Internet Approved, Blue Oval Certified, Quality Checked

597 East 1000 South, American Fork, UT 84003

Sales: (866) 530-5120

Service: (866) 530-5119

Closed Today (Sun)
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Jan 26, 2015
I drove 250 miles to Salt Lake City to test drive and hopefully purchase this vehicle. Upon arriving at 10:00 am I received a call from the dealer informing me that another customer had made a deposit on the vehicle three days earlier. I had gone through the trouble of completing an online application for credit and had several conversations with Josh who apparently on Friday afternoon didn't check the status on the computer. My wife and I got a good laugh on the way home when passing the billboards reading, "We Listen". Not!
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Response from Ken Garff Ford:

Jason, we are so sorry that you traveled so far only to be told the car was sold. We realize how frustrating that would be, which is why we are committed to doing everything we can to make things right. Please contact us: Chris Franks (General Manager), 801-763-6800.
Jan 8, 2015
Great team
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Dec 11, 2014
Quick and helpful.
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Aug 25, 2014
Great communication, I speak to Steven at least twice a week. Very easy to work with.
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Jul 28, 2014
I got a call from Kenny, but never responded because of the other 3 bait and switch scams. Guess what was there when I arrived? The advertised car, ready to roll, at the quoted price, in the showroom. Guess who's got my business, my referrals, and my respect? Oh, did I mention I bought that car from Kenny? Yeah, my new Roush RS is the sweetest ride I've ever owned. I traded in my old mustang for a couple grand less than if I sold privately to close the deal right then. Thank you Am Fork Garff Ford! I'll bet Kenny sees a few Mustang enthusiasts that mention me as a referral. Thanks for taking down the pic of my car once I closed, you guys have an ethical and honest dealership! I wear my Ken Garff Mustang hat proudly!
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Apr 29, 2014
was contacted once but not much after that.
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Dec 7, 2013
$299. dealership document fee is the highest in the state. Business manager tried to "slam" us for a $399 "anti-theft registration fee" that really is just a serial number engraved on windows. We were overcharged $40 for the state age- based/property assessment fee and have requested a refund. the salesman was nice. Everyone else wasn't.
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Aug 30, 2013
Fair
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Jul 2, 2013
b1u2d3g
Excellent service and cooperation.
Is this review helpful? Yes | No

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