Kasper Toyota

New Owner Events, Rent A Car, Fleet T.E.D. Dealer, Toyota Certified Used
Vehicles, Toyota Tire Center

904 E. Strub Road
Sandusky, OH 44870

Sales: (419) 785-8170

Service: (888) 744-8832

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Featured Listings
https://static.cargurus.com/images/forsale/2017/05/26/13/33/2012_jeep_liberty-pic-6805447791961962572-152x114.jpeg

2012 Jeep Liberty Sport 4WD Used Cars in Sandusky, OH 44870

Great Deal
$1,747 BELOW
Instant Market Value of $11,747

Price: $10,000

Mileage: 95,585

Location: Sandusky, OH 44870

Average time on market: 29 days Certified Pre-Owned: No Transmission: 4-Speed Automatic Color: Brilliant Black Crystal Pearlcoat Description: Used 2012 Jeep Liberty Sport 4WD for sale - $10,000, 95,585 miles with Alloy Wheels
https://static.cargurus.com/images/forsale/2017/06/07/09/06/2014_toyota_rav4-pic-3700986301946373310-152x114.jpeg

2014 Toyota RAV4 XLE AWD Used Cars in Sandusky, OH 44870

Good Deal
$1,433 BELOW
Instant Market Value of $19,433

Price: $18,000

Mileage: 34,768

Location: Sandusky, OH 44870

Average time on market: 32 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Shoreline Blue Metallic Description: Used 2014 Toyota RAV4 XLE AWD for sale - $18,000, 34,768 miles with Backup Camera, Sunroof/Moonroof, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/06/27/14/08/2015_bmw_4_series-pic-1887806314514070767-152x114.jpeg

2015 BMW 4 Series 428i xDrive Coupe Used Cars in Sandusky, OH 44870

Good Deal
$2,746 BELOW
Instant Market Value of $32,746

Price: $30,000

Mileage: 24,858

Location: Sandusky, OH 44870

Certified Pre-Owned: No Transmission: 8-Speed Automatic Color: Orion Silver Metallic Description: Used 2015 BMW 4 Series 428i xDrive Coupe for sale - $30,000, 24,858 miles with Leather Seats, Driver Assistance Package, Sunroof/Moonroof, Navigation System, Alloy Wheels, Bluetooth, Backup Camera, Premium Package, Climate Package
https://static.cargurus.com/images/forsale/2017/05/19/13/09/2014_toyota_rav4-pic-7471949778282729097-152x114.jpeg

2014 Toyota RAV4 LE Used Cars in Sandusky, OH 44870

Good Deal
$1,357 BELOW
Instant Market Value of $17,357

Price: $16,000

Mileage: 44,373

Location: Sandusky, OH 44870

Average time on market: 25 days Certified Pre-Owned: Yes Transmission: 6-Speed Automatic Color: Barcelona Red Metallic Description: Used 2014 Toyota RAV4 LE for sale - $16,000, 44,373 miles with Bluetooth, Backup Camera
https://static.cargurus.com/images/forsale/2017/04/21/12/53/2016_nissan_rogue-pic-4367153503394434969-152x114.jpeg

2016 Nissan Rogue S AWD Used Cars in Sandusky, OH 44870

Good Deal
$1,617 BELOW
Instant Market Value of $17,617

Price: $16,000

Mileage: 24,256

Location: Sandusky, OH 44870

Average time on market: 32 days Certified Pre-Owned: No Transmission: Continuously Variable Transmission Color: Gun Metallic Description: Used 2016 Nissan Rogue S AWD for sale - $16,000, 24,256 miles with Backup Camera
https://static.cargurus.com/images/forsale/2017/06/13/08/59/2005_toyota_corolla-pic-8698560709340635601-152x114.jpeg

2005 Toyota Corolla LE Used Cars in Sandusky, OH 44870

Good Deal
$1,020 BELOW
Instant Market Value of $4,020

Price: $3,000

Mileage: 179,697

Location: Sandusky, OH 44870

Average time on market: 19 days Certified Pre-Owned: No Transmission: 4-Speed Automatic Overdrive Color: Black Sand Pearl Description: Used 2005 Toyota Corolla LE for sale - $3,000, 179,697 miles with Steel Wheels
https://static.cargurus.com/images/forsale/2017/06/11/10/08/2014_toyota_highlander-pic-4049275797470174147-152x114.jpeg

2014 Toyota Highlander Limited AWD Used Cars in Sandusky, OH 44870

Good Deal
$1,788 BELOW
Instant Market Value of $29,788

Price: $28,000

Mileage: 62,741

Location: Sandusky, OH 44870

Average time on market: 36 days Certified Pre-Owned: Yes Transmission: 6-Speed Automatic Overdrive Color: Silver Sky Metallic Description: Used 2014 Toyota Highlander Limited AWD for sale - $28,000, 62,741 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Alloy Wheels, Technology Package, Bluetooth, Backup Camera
https://static.cargurus.com/images/forsale/2017/06/14/10/18/2013_toyota_rav4-pic-4160575766890406079-152x114.jpeg

2013 Toyota RAV4 LE AWD Used Cars in Sandusky, OH 44870

Good Deal
$1,239 BELOW
Instant Market Value of $15,239

Price: $14,000

Mileage: 75,155

Location: Sandusky, OH 44870

Average time on market: 31 days Certified Pre-Owned: Yes Transmission: 6-Speed Automatic Color: Magnetic Gray Metallic Description: Used 2013 Toyota RAV4 LE AWD for sale - $14,000, 75,155 miles
https://static.cargurus.com/images/forsale/2017/06/19/17/58/2010_toyota_corolla-pic-1447080354001848001-152x114.jpeg

2010 Toyota Corolla LE Used Cars in Sandusky, OH 44870

Good Deal
$1,068 BELOW
Instant Market Value of $9,068

Price: $8,000

Mileage: 64,562

Location: Sandusky, OH 44870

Average time on market: 24 days Certified Pre-Owned: No Transmission: 4-Speed Automatic Color: Magnetic Gray Metallic Description: Used 2010 Toyota Corolla LE for sale - $8,000, 64,562 miles with Value Package, Extra Value Package
https://static.cargurus.com/images/forsale/2017/07/19/11/30/2006_nissan_altima-pic-8837706820706276321-152x114.jpeg

2006 Nissan Altima 3.5 SL Used Cars in Sandusky, OH 44870

Good Deal
$1,126 BELOW
Instant Market Value of $5,126

Price: $4,000

Mileage: 156,358

Location: Sandusky, OH 44870

Certified Pre-Owned: No Transmission: 5-Speed Automatic Overdrive Color: Majestic Blue Description: Used 2006 Nissan Altima 3.5 SL for sale - $4,000, 156,358 miles with Leather Seats, Sunroof/Moonroof, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/06/23/10/32/2007_toyota_camry-pic-1072979132410971149-152x114.jpeg

2007 Toyota Camry XLE V6 Used Cars in Sandusky, OH 44870

Good Deal
$1,046 BELOW
Instant Market Value of $8,046

Price: $7,000

Mileage: 117,872

Location: Sandusky, OH 44870

Average time on market: 21 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Magnetic Gray Metallic Description: Used 2007 Toyota Camry XLE V6 for sale - $7,000, 117,872 miles with Leather Seats, Sunroof/Moonroof, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/07/08/10/58/2009_chevrolet_equinox-pic-8413215789212485191-152x114.jpeg

2009 Chevrolet Equinox LT1 Used Cars in Sandusky, OH 44870

Good Deal
$1,244 BELOW
Instant Market Value of $8,244

Price: $7,000

Mileage: 109,927

Location: Sandusky, OH 44870

Average time on market: 16 days Certified Pre-Owned: No Transmission: 5-Speed Automatic Overdrive Color: Gold Mist Metallic Description: Used 2009 Chevrolet Equinox LT1 for sale - $7,000, 109,927 miles with Bluetooth, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/05/25/10/34/2009_toyota_corolla-pic-5540317620295025717-152x114.jpeg

2009 Toyota Corolla XLE Used Cars in Sandusky, OH 44870

Good Deal
$1,067 BELOW
Instant Market Value of $7,067

Price: $6,000

Mileage: 128,887

Location: Sandusky, OH 44870

Average time on market: 27 days Certified Pre-Owned: No Transmission: 4-Speed Automatic Color: Magnetic Gray Metallic Description: Used 2009 Toyota Corolla XLE for sale - $6,000, 128,887 miles with Sunroof/Moonroof, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/07/11/08/54/2006_audi_a6-pic-1843136404607377639-152x114.jpeg

2006 Audi A6 3.2 Quattro Used Cars in Sandusky, OH 44870

Good Deal
$1,147 BELOW
Instant Market Value of $7,147

Price: $6,000

Mileage: 146,986

Location: Sandusky, OH 44870

Average time on market: 24 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Brilliant Black Description: Used 2006 Audi A6 3.2 Quattro for sale - $6,000, 146,986 miles with Leather Seats, Sunroof/Moonroof, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/01/15/10/13/2015_kia_sportage-pic-98299569109943199-152x114.jpeg

2015 Kia Sportage EX Used Cars in Sandusky, OH 44870

Good Deal
$1,487 BELOW
Instant Market Value of $18,487

Price: $17,000

Mileage: 41,356

Location: Sandusky, OH 44870

Average time on market: 30 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Black Cherry Description: Used 2015 Kia Sportage EX for sale - $17,000, 41,356 miles with Backup Camera
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All reviewers have been verified to have contacted this dealer – Learn More
Jun 28, 2017
They contacted me. Have not looked at the car in person.
Is this review helpful? Yes | No
Jun 1, 2017
Purchasing that vehicle from Kasper Toyota Scion. Great folks, good price on vehicle. No pushing, honest
Is this review helpful? Yes | No
May 6, 2017
Good experience with this company. They did not have the car I wanted.
Is this review helpful? Yes | No
Apr 1, 2017
Law1988
Responded well
Is this review helpful? Yes | No
Mar 27, 2017
Good Communication and sale follow through.
Is this review helpful? Yes | No

Response from Kasper Toyota:

AlbertJohn, I wanted to take a moment and thank you for your review.  It is always our intention to offer the best experience in the business and that starts with open and honest communication before, during, and after the sale.  You can count on us for all your needs moving forward.  Please continue to stay in touch and I assure you we will do the same!  Thanks again, Matt Maschari - Sales Manager - 419-502-5621 or mmaschari@kasperautogroup.com
Mar 16, 2017
I have had a good experience. Matt answered all my questions and I am very happy with the service. My car is great and I am glad I did business with them.
Is this review helpful? Yes | No

Response from Kasper Toyota:

Hi Brad, I am very pleased to hear about your good experience!  I was happy to have answered your question and you felt comfortable enough to do business with us.  Please let me and my team know if there is anything we can do for you in the future.  Regards, Matt Maschari - Sales Manager - 419-502-5621 or mmaschari@kasperautogroup.com  
Mar 2, 2017
Disappointing ......can't get a call back regarding questions . Sales staff not knowledgeable about sales process. Took forever to get a receipt after I paid my down payment. Only bright side of the whole deal was the finance department was on top of their game.
Is this review helpful? Yes | No

Response from Kasper Toyota:

Hi Greg, I am sorry to hear about your bad experience with us.  That was definitely not our intention.  We really do appreciate your feedback and hope you give us a chance to make it right!  We’re normally known for our exceptional attention to detail and we regret that we missed the mark.  My name is Matt Maschari and I am the Sales Manager.  If you’d like to discuss this further, please contact me at (419)502-5621 or email mmaschari@kasperautogroup.com.
Feb 15, 2017
Hats off to Matt Maschari for a professional response!! Very pleased.
Is this review helpful? Yes | No

Response from Kasper Toyota:

Hi David, the team here at Kasper Toyota is thrilled to hear such good feedback and we’re proud to be one of the most professional dealerships around.  I am happy to have personally assisted you with your inquiry!  Please let know if you need anything else.  My direct line is (419)502-5621 and my email is mmaschari@kasperautogroup.com.  Thanks again!  Matt Maschari
Feb 2, 2017
Vehicle is priced on here for 6000 and in their website 8000
Is this review helpful? Yes | No

Response from Kasper Toyota:

Mike, thanks for letting us know of this pricing discrepancy.  While our mission is to provide the lowest price on all listing sites, there is occasionally a mistake or updating issue.  We will always honor the lowest advertised price to ensure maximum transparency!  Please contact me personally to avoid further confusion!  My name is Matt Maschari and I am a Sales Manager here at Kasper Toyota.  My direct line is (419)502-5621 and my email is mmaschari@kasperautogroup.com.  Thanks again!
Jan 11, 2017
Very helpful and answered all of my questions. Even emailed a walk around video of vehicle.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Kasper Toyota:

Bob,  I am pleased that you found us to be helpful and informative!  I hope you enjoyed the walk-around of the vehicle, too!  We aim for excellent customer service each and every time and take great pride in offering an extremely transparent approach to car buying.  Kindest Regards!  Matt Maschari - Sales Manager - Kasper Toyota (419)502-5621  
Jan 1, 2017
The dealer contacted me quickly after my initial email and was very open with information related to the potential purchase. I was very surprised with his respectful approach by not pressuring me and by maintaining a professional level of correspondence. Great dealership
Is this review helpful? Yes | No

Response from Kasper Toyota:

Tony,

Thank you for taking the time to give us your honest opinion.  We pride ourselves in offering the #1 customer service in the business.  It is our goal to provide as much information as possible whether our customers purchase a vehicle or not.  You can count on a transparent and upfront approach in an attempt to simplify the process!

Matt Maschari
Internet Sales at Kasper Toyota
419-502-5621
Dec 25, 2016
Over all store is good.my sales man Matt,was less than truthful. Stated full safety check.after heading home found cooling gauge inoperative, back wiper missing notice coming from front end.he stated he set a seat down for pictures,just to find it will not come up.outher store personal. We're very good at there jobs
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Kasper Toyota:

James,

Let me start by thanking you for taking the time to review your experience!  We find it disheartening when a customer does not have a 5-star experience!  We make ever attempt to give the most clear and concise information prior to a customer coming out to the dealership.  In this case, we sent walk around videos of the van for your review.  We are transparent in our approach and pride ourselves on our reputation.  We would not jeopardize this just to make a sale.  We answer all condition questions on the phone and make sure the customer is aware of the mechanical concerns for each an
 More ...
Dec 9, 2016
Talk to them about the car but I did not purchase from them they were very cordial
Is this review helpful? Yes | No

Response from Kasper Toyota:

John,

Thank you for taking the time to review your experience with us!  It is our goal to provide the best customer service in the business whether you buy a car from us or not.  I am happy to hear our representative was cordial.  Please consider us for all your future automotive needs.

Matt Maschari
Customer Relations Manager
Nov 23, 2016
bgwinvestment
They sold me the car I wanted. They were curious, helpful and professional. Their lifetime warranty sold me on the car.
Is this review helpful? Yes | No

Response from Kasper Toyota:

Thank you for letting us know about your experience, bgwinvestment!  I am extremely pleased you found us to be helpful and professional.  Indeed, the Lifetime Warranty is a game-changer and something every customer should get with the purchase of their vehicle.  I am also grateful you decided to make the trip from Chicago to buy the car and it was an absolute pleasure meeting and working with you!

Warmest Regards,

Matt Maschari
Customer Relations Manager
Oct 29, 2016
Very friendly and helpful.
Is this review helpful? Yes | No

Response from Kasper Toyota:

Thank you for taking the time to give us your positive 5-star feedback!  We are here to offer the best buying experience in the business by being both friendly and helpful!  Please let us know if you need anything with regards to sales, service, or parts.  We are also proud to offer full-service car detailing.
Oct 17, 2016
very good offered to help in any way possible sent everything I ask for
Is this review helpful? Yes | No

Response from Kasper Toyota:

Your review is very much appreciated!  We strive to provide all of the information our customers need to make a well informed decision, whether it's to buy from us or not.  We offer custom walk-around videos and additional pictures of our entire inventory upon request.  Our upfront and transparent approached makes Kasper Toyota your best buying option.  Find out what others already know...we are definitely worth the trip!
Sep 15, 2016
I dId not purchase a vehicle from this dealership but they were quick to respond and easy to work with....just was not what I was looking for.
Is this review helpful? Yes | No

Response from Kasper Toyota:

We are happy to hear you had a good experience even if you did not purchase a car from us!  We take pride in offering excellent experiences to everyone, purchase or not!  Please continue to look at our vehicles online and let us know if we can help in the future.
Sep 5, 2016
Sales person was very nice and got back to me very quickly
Is this review helpful? Yes | No

Response from Kasper Toyota:

We appreciate the feedback and will pass it along to the sales staff.  They always like to see good results!  Thanks for taking the time to leave this for us and know that we are always here to help!
Aug 20, 2016
Excellent follow up.
Is this review helpful? Yes | No

Response from Kasper Toyota:

We are pleased to hear of our excellent follow up!  It is our goal to provide as much information as possible in order for you to make a well-informed decision!  Please let us know if we can help you in the future.
Aug 16, 2016
They respond right away but unfortunately it was to far for me to travel to see the vehicle.
Is this review helpful? Yes | No

Response from Kasper Toyota:

Thank you for taking the time to leave us your feedback.  If you are ever in the market again please consider us...we are definitely worth the trip!
May 26, 2016
Great people. The car that I contacted them about was there. It was just not the car for me.
Is this review helpful? Yes | No

Response from Kasper Toyota:

Your kind words are appreciated!  If we can ever help in the future please let us know.  I am sure we have a vehicle that fits your wants and needs perfectly!
May 10, 2016
They where very helpful. Informative and easy to buy for him .
Is this review helpful? Yes | No

Response from Kasper Toyota:

We would like to thank you for leaving a positive review for us!  It was a pleasure helping you through the process.  We pride ourselves on being a great resource for our customers.  Please continue to stay in touch and stop by anytime for your free car washes!
Mar 4, 2016
Good personal service, addressed all my questions, very good group of people.
Is this review helpful? Yes | No

Response from Kasper Toyota:

This is a testament to the kind of treatment we strive to achieve!  We offer a personal approach to car buying in an attempt to simplify the process.  Our highly knowledgeable staff is here to answer all questions and concerns before, during, and after the sale.  Please continue to rely on us for a fair and honest experience!
Feb 17, 2016
Very good people
Is this review helpful? Yes | No

Response from Kasper Toyota:

Thanks for taking the time to leave this review.  We are indeed "good" people and strive to satisfy each and every customer.  Please continue to consider us for future purchases, services, and car details!
Feb 9, 2016
Very candid and timely dialogue by email. Respect going both ways was apparent.
Is this review helpful? Yes | No

Response from Kasper Toyota:

We definitely do things different at Kasper Toyota!  We are transparent and respectful of our customers and their time and we appreciate your validation of this fact.  We offer personal telephone walk-arounds of all our cars prior to our customers arrival in an attempt to ease the stress of the car buying experience.  Add in the peace-of-mind of our exclusive Kasper Warranty Forever and you are assured of the best experience in the industry.
Feb 7, 2016
Got sent a email by their internet sales manager saying they gave a warranty on all their vehicles and kept emailing me wanting to know if i was coming to look at it so i could get the so called "VIP" treatment. so i drove 2 hours to get the car, to be told there was no warranty on it bcuz it had over 100000 miles and it had a flat tire when i got there and the saleman had no clue i was coming and after all that, like a fool, i still was considering buying it if they would just come down a little in price. I only wanted him to come down 3 or 4 hundred and he probably would have gotten my business in the future also. But instead He said he would only come down $100 bcuz it was tax time and if i didnt buy it someone else would spend their tax money on it & how it was a great time of the year to be a car saleman..lol. typical car saleman! It was a win win situation tho. Im sure he sold the car and made that couple extra hundred dollars and i now know one dealership that will never get my business even once, let alone repeat business!
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Kasper Toyota:

My name is Matt Maschari and I am the Customer Relations Manager here at Kasper Toyota.  I read your review on CarGurus and I would like to express my sincere apologies for the confusion about the Lifetime Warranty Program and the inconvenience you had to go through while attempting to purchase a car.  We make ever effort to list our cars with the lowest possible price online.  We strive for an easy in-and-out purchase experience without the typical car buying haggle and hassle.  It appears we perhaps were misunderstood in our explanation of the circumstances surrounding the deal.  It is not o
 More ...
Jan 12, 2016
Good dealer. They treated me well.
Is this review helpful? Yes | No

Response from Kasper Toyota:

It is good to know we are doing things the right way!
Dec 25, 2015
TKDDad
The dealership was great. We called ahead of time to insure they had the vehicle we were interested in purchasing and asked if they could have it ready to drive when we arrived. The sales agent was waiting for us when we arrived. He was able to answer all our questions and we took out the car for a drive. They were able to help us finance the car. The price on the car was great and we bought it. The whole time to finish the paperwork was about an hour. Will definitely consider them for our next purchases.
Is this review helpful? Yes | No

Response from Kasper Toyota:

This is exactly our goal...to provide the finest buying experience in the business!  We make sure our customers enjoy their time at the dealership, whether they purchase or not.  We are indeed a full service dealership and are able to assist in all aspects of car buying in a most timely fashion.  Thank you!!
Dec 24, 2015
Even though I didn't buy from them because I found the color I wanted somewhere else they were awesome
Is this review helpful? Yes | No

Response from Kasper Toyota:

This is a very satisfying review.  Even though you did not purchase from us, it shows we are doing things the right way and treating each and every customer the same whether they purchase or not.  Please keep us in mind for future purchases, service, and auto detailing.
Nov 30, 2015
dealer was quick to respond professional and courteous
Is this review helpful? Yes | No

Response from Kasper Toyota:

Thank you for taking the time to comment about the experience you had with us!  It was a pleasure working with you and we look forward to many more positive interactions.  Please let us know if you need anything else.
Nov 26, 2015
Dealer did not reveal a damage to the vehicle. When informed, they even suggested that we may have caused the damage while driving home. It is very hard to see unless you inspect it closely; we were in a hurry and missed it, so that was my bad. However, when the original images from the ad were reviewed, the damage was there. They then refuse to fix the damage that will cost over $350 to fix. Never apologize for blaming us for the damage either.
Is this review helpful? Yes | No

Response from Kasper Toyota:

While we strive to be upfront and honest with all of our dealings, we occasionally do miss things.  We both had the opportunity to look over the van together for quite a while the day you were here.  Neither of us saw the damage at the time.  We take over 50 pictures of all of our vehicles in an attempt to show as much of the vehicle as possible.  It is our goal to have nothing but positive experiences.  Unfortunately, because of a mutual misunderstanding, we missed this time.
Nov 10, 2015
Great to work with .Will go back when I need another car.
Is this review helpful? Yes | No

Response from Kasper Toyota:

It is very good to hear from you, Yvette!  The fact that you are willing to come back for another car is proof we are doing things the right way.  We will continue to make your experiences great!!
Oct 26, 2015
Was a pleasure to work with kasperautogroup I heard from them almost immediately after I showed interest in a car. The salesman was very helpful and professional. I was out the door in less then 2 hours with my beautiful new car.
Is this review helpful? Yes | No

Response from Kasper Toyota:

Thank you for taking the time to give us your thoughts!  We are pleased to have been able to meet and exceed your expectations!  Our customers come first and we strive to offer a quick and easy experience each and every time.  Please continue to come to us for all your needs in the future, we are always happy to help!!
Oct 25, 2015
Got in touch right away. Very friendly.
Is this review helpful? Yes | No

Response from Kasper Toyota:

We are pleased to hear of your positive experience!  It is our goal to make the car-buying process and easy and pain free as possible!!  We will continue to offer the best experience before, during, and after the sale.  Don't forget about the no charge Lifetime Warranty!
Sep 26, 2015
Very responsive
Is this review helpful? Yes | No

Response from Kasper Toyota:

Thank you for the review!  It is our goal to offer such good service each and every time!  Please feel free to contact us anytime!!
Sep 13, 2015
Would not negotiate and not always honest so check your facts before.
Is this review helpful? Yes | No

Response from Kasper Toyota:

Thank you for the feedback.  As we move into a new era of car buying, we strive to offer a no haggle, no hassle experience.  This philosophy comes with its challenges as customers expectations evolve.  We price aggressive upfront and offer a lifetime warranty that no other dealership can match.  We pride ourselves on honesty, too.  Please contact us to discuss the issues you might have run into and we will be happy to work through it.
Aug 22, 2015
great dealership, knowledgeable, patient, listened to our needs. no high pressure, answered our questions, showed options and had our test drive with great directions(we are from MI) we did buy a 2013 dodge caravan.
Is this review helpful? Yes | No

Response from Kasper Toyota:

Thank you for taking the time to leave us this positive review!  It was our pleasure assisting you with your purchase.  We love all of our customers but especially the ones that come from out-of-state!  Enjoy your van and please let us know if you need anything in the future!!
Read 13 old reviews
May 28, 2015
Wouldn't come down on price but it was already reasonable . ..
Is this review helpful? Yes | No

Response from Kasper Toyota:

First of all, thank you for taking the time to leave us your feedback!  It is sincerely appreciated!  We are happy you purchased a vehicle from us and that you feel the deal was reasonable.  We do a lot of research and with the help of Car Gurus, you can be confident you are getting a good deal!  Then, add in the value lifetime warranty at no additional cost and you can't go wrong!
May 27, 2015
My experience with Kasper was very good. I could buy knowing I was getting a great deal because of the information I received here. From the time I got to the dealership until the time I left, I was pleased with the service I received. The people are nice and so is the dealership. I will tell other people I know to buy from them. They also give a free lifetime warranty and I think that's great, too!
Is this review helpful? Yes | No

Response from Kasper Toyota:

It was our pleasure providing you such a pleasant experience!  It is customers like you that make our job enjoyable!!  Please continue to stay in touch and let us know if you need anything!  Hopefully you will not have to use the lifetime warranty but it sure is nice to know you have it if you need it.
May 27, 2015
The car was sold to someone else after i contacted the dealership to let them know I was interested and being told that the car would be put back. I drove 50 miles to find this out!!
Is this review helpful? Yes | No

Response from Kasper Toyota:

While we apologize for the misunderstanding, we make every effort to contact our customers with updated availability.  We believe in constant communication to head off such instances.  It is unfortunate this time we failed to do so and had you drive 50 miles to find out the car was sold.
Nov 18, 2014
Good
Is this review helpful? Yes | No

Response from Kasper Toyota:

It appears you had a good experience and we are happy to hear this!  Please enjoy your vehicle and let us know if you need anything.  We are always here to serve!  Thanks for the feedback!!
Sep 27, 2014
Wow - super dealer representative Matt! Polite and very professional yet friendly and answered my emails quickly and went above and beyond to provide me with details on the car I was interested in. I live aprox. 5 hours away so I didn't get to visit the actual dealership. We bought a car closer to us but would have driven the 5 hours to this dealership if not. AAA+++++++
Is this review helpful? Yes | No

Response from Kasper Toyota:

Thank you for the positive words!  We are always happy to hear from our valued customers.  Kasper Toyota prides ourselves on this type of service whether you buy a car or not.  We are happy you gave us an opportunity, especially from 5 hours away!  Please feel free to contact when you or someone you know is in the market again.
Sep 5, 2014
Dealer stated "take it or leave it." Was not interested in negotiation. We had purchased another car from them but loyalty meant nothing.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Kasper Toyota:

It is not our intention to have a "take it or leave it" mentality.  We operate on such a small profit margin that sometimes we are unable to negotiate.  We try to be transparent in our approach and give you all of the market pricing and comps as well as book values.  Most of the time our customers appreciate this approach and find it easier than going back and forth.
Jun 29, 2014
rbrelowski
Great followup and very responsive.
Is this review helpful? Yes | No

Response from Kasper Toyota:

We are pleased to know you enjoyed your experience at Kasper Toyota!  We pride ourselves on excellent customer service before, during, and after the sale!  Please let us know if you need anything in the future!!
Apr 14, 2014
Great speedy sales reps awesome deals!!
Is this review helpful? Yes | No

Response from Kasper Toyota:

It was our pleasure to serve you!  Please continue to stay in touch and enjoy your new vehicle!!  Happy and satisfied customers are our favorite!!
Sep 18, 2012
Poor sales rep. played phone/email tag
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Kasper Toyota:

It is our intention to provide as much timely information as possible!  Sometimes we run into circumstances such as this with the phone and email tag.  We have perfected our approach now and have included texting as a main source of communication.  This method allows for a more open line and one that can be responded to at anytime.
Jun 1, 2012
very fast and easy buying experience. thanks Matt. love my car
Is this review helpful? Yes | No

Response from Kasper Toyota:

Hi Justin this is Matt Maschari at Kasper Toyota.  I am so pleased to here about your great experience!  I hope you car is still giving you much enjoyment and I look forward to hearing from you in the future.  If you need anything my direct line is 419-502-5621.
May 13, 2012
I did not receive a response to my inquiry!!!!!
Is this review helpful? Yes | No

Response from Kasper Toyota:

It is with the sincerest regret that we failed to respond to your inquiry!  This is not our intention as we are known for our quick and efficient response to customer inquiries.  Unfortunately, we failed you in this instance.  I would personally like to offer any assistance in the future.  My name is Matt Maschari and I am the Customer Relations Manager here at Kasper Toyota.  My direct line is 419-502-5621.  Thank you!
Feb 3, 2012
They know their products, can answer your questions, and were very professional.
Is this review helpful? Yes | No

Response from Kasper Toyota:

We take great pride in offering a personal and honest experience here at Kasper Toyota.  One of the most important parts of our job is providing as much detailed information as possible on all of the vehicles we sell!  We train very hard and are always up-to-date on the latest and greatest technology.  There is always a "professional" here to help and we welcome any and all questions and concerns whether it's from a Kasper customer or not.
Nov 18, 2011
Really worked hard to satisfy questions.
Is this review helpful? Yes | No

Response from Kasper Toyota:

We are pleased to hear about your positive experience!  Our goal is to answer any and all questions as quickly and efficiently as possible all the while ensuring an upfront and transparent experience!  Thank you!

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