Jimmy Vasser Toyota

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Express Lube, New Owner Events, Rent A Car, Parts Center, Toyota Certified
Used Vehicles, Toyota Tire
Center

466 Soscol Ave
Napa, CA 94559

Sales: (707) 927-4466

Service: (707) 927-4467

Today 8:30am - 8:00pm
(Closed Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Jun 18, 2017
They got back to me really quickly and they were able to move all the paperwork in less than a week
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Mar 23, 2017
great follow up
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Mar 14, 2017
Very positive. Even though I purchased a used vehicle it felt like I was buying a new one. Don and Victoria were great although to be fair, I had been shopping for awhile so they didn't need to sell me, but they handled the transaction very professionally. One very small thing, the car was to be detailed before delivery but I don't think it was. There was quite a build-up of dirt under the back gate. No big deal at all but I just don't think it actually happened.
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Feb 7, 2017
Attentive with follow ups, but didn't have the car I was looking for.
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Dec 29, 2016
Take a drive out to Napa and ask for Internet Manager Jimmy Cooper! He called/emailed me regarding my inquiry and was also text friendly. The car was ready for a test drive when I arrived. Unfortunately it wasn't the car for me, Toyota Camry, but he was very knowledgeable on details and specs on the vehicle. No pressure to close me when I told him I had to pass. Good guy.
1 of 1 people found this review helpful.
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Jun 27, 2016
Dealer responded to email, located correct vehicle, setup test drive, and helped me with the purchase of vehicle the next day. Transaction was smooth and happy with vehicle.
0 of 1 people found this review helpful.
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Jun 24, 2016
dlimjr
Ad stated car was a Prius Five with leather and in fact had cloth and probably was not a Five
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Jun 23, 2016
I have been in the auto business for over 30 years as a Honda service tech and Acura service mgr. Ran my own Honda/Acura shop for over 15 yrs. I have bought and dealt with many dealers over those years. Have had mostly good experiences and a few bad and one horrible one. That being said I bought a used Nissan Pathfinder from Vasser Toyota in Napa. The salesman gave me the price I wanted over the phone. When I got there the whole process took 1 hour including the road test and F&I. It was the most pleasant experience I have ever. Cudos to the people at Vasser, especially Mariano.
1 of 1 people found this review helpful.
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May 3, 2016
Replied with one e-mail , I responded with more questions in a second e-mail about the car and it took several days to get the next response. Informed me that the price was non-negotiable in the one e-mail...in the time it took to get the second e-mail I made a deal with another dealer who was VERY responsive and was eager to deal.
2 of 2 people found this review helpful.
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Apr 2, 2016
Easy to deal and negotiate with. Never felt pressured. Most relaxed auto purchase I have had. Great follow up and communication. Pleasure to deal with and will do business with them again.
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Mar 26, 2016
We were quoted one price over the phone but when we arrived the sales manager Jim said there had been a mistake and could not honor the price quoted to us. We were disappointed that we had driven from San Francisco to Napa for the deal.
2 of 2 people found this review helpful.
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Jan 19, 2016
They act like they had the car but they didn't have it and told me they did
1 of 1 people found this review helpful.
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Dec 14, 2015
wrong description of the car. Salesman did apologize but made no attempt to correct or amend the internet. He also did not offer to sell me the car at a discount.
1 of 1 people found this review helpful.
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Nov 11, 2015
Good
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Oct 25, 2015
I was contacted, & recd. follow-up info.
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Oct 24, 2015
Great response from Jim!
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Oct 23, 2015
Contacted dealership via email. Received response very quickly but dealership never followed through with the final price. Dealership asked for my zip code so that they could figure out the tax on the car but never emailed back with final price. They lost a customer by not following up.
1 of 1 people found this review helpful.
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Sep 4, 2015
He was very professional and helpful
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Read 15 old reviews
Jul 4, 2015
Dealer did respond twice but I also said I would come up for a test drive twice but no response
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Apr 22, 2015
Jim Park from Jimmy Vasser Toyota in Napa has got to be the most courteous car salesman I have ever encountered. He was very honest and promptly answered all of our questions and even went out of his way to let us know he would call us if the type of vehicle we were looking for would come to their lot. He actually made me believe there are still pre-owned car sales persons you can actually believe. We will definitely refer all of our family, friends and co-workers to him..
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Apr 22, 2015
fishking
salesperson didn't know his inventory. wasted trip to napa
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Feb 25, 2015
They keep calling and emailing, but the person(s) leaving the voicemails and emails never are there when you call back? I called back literally mins from when I missed a call and that person was no longer available for the day...it was 11am. As competitive as it is out there for places to purchase a vehicle, you would think sales associates had better follow up, customer service and a sense of urgency. There's a reason the cars they post have been sitting there for months and months.
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Jan 4, 2015
I had a good experience at this dealership. Good enough to tell people about them.
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Jan 1, 2015
susaelee
they are good
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Dec 1, 2014
Good customer service
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Apr 18, 2014
Good
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Apr 9, 2014
Sales team has there heads up in the air.
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Jun 19, 2013
no deals
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Jun 12, 2013
Salesman who contacted me by email was exceptionally understanding and helpful
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May 22, 2013
studace
Purchased a 2005 Prius. Was treated professionally and decent price.
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Apr 20, 2013
thought the dealership was asking too much for the vehicle. tried to substantiate this-still too much
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Jan 18, 2013
debonanni
5
jimmy vassar keeps posting vehicles and then when customers contact them, they are already sold. i would like to give them zero stars
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Nov 17, 2012
Dealer was responsive and answered all my questions about the car I inquired about.
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